Recalls

CampaignManufacturerManufacturing dateType# of units affectedDate Owner notified MfgRecall Initiated byManufacturers of recalled vehicles/productsReport Recieved DateRecord Creation DateRegulation Part NumberFMVSS Number
VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - WINDSHIELD - CONTROLS/WIRING
01I009000FORD MOTOR COMPANYfrom 08/01/1994 to 02/07/1997I56697908/29/2001ODIFORD MOTOR COMPANY07/09/200107/19/2001
Defect SummaryThis is not a safety recall in accordance with the safety act. however, it is deemed a safety improvement campaign by the agency. vehicle description: 1995-1997 ford contour and mercury mystique vehicles. the heater blower resistor could overheat causing the attached electrical connector to melt.
Consequence SummaryThis could create the potential for a fire.
Corrective SummaryFord will provide additional warranty coverage for the heater blower switch for 10 years from original date of sale of the vehicle or 150,000 miles, whichever comes first. dealers will install a new heater blower resistor and a new wire jumper harness free of charge.
NotesFord has decided to conduct an extended coverage program to extend the warranty coverage for potential heather blower resistor problems. owners can contact ford at1-866-436-7332, concerning this program.

Bulletins

BulletinBulletin dateReplacement BulletinItem no.SummaryAdded
VISIBILITY - DEFROSTER/DEFOGGER SYSTEM
1506507/01/2001621067Some vehicles may exhibit a/c discharge air temperatures differences of greater than 10 degrees f from registers on left side of dash than on right. *tt09/06/2001
BC10601970505/01/199752881Climate control system vacuum motor links falling off may be repaired by adding the appropriate size internal star washer retainer to the end of the shaft after installing the link. *tw09/18/1997
BC224397050105/01/199752782Climate control system - vacuum motor links falling off - repair with locally procured star washer. *tw09/12/1997
BC103269702002/01/199751783Vehicles have a cabin air filter that must be changed every 15000 miles. *jd07/17/1997
VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - WINDSHIELD - CONTROLS/WIRING
01M0708/01/2001624136Some vehicles may experience a loss of function with the heater blower motor switch in one or more switch positions. *slc11/01/2001
99M0709/01/19996089622Owner notification program for additonal coverage on heater blower switch, resistor and attached wire connectors replacement. this additional coverage is provided in case the vehicle owner experiences durability concerns with these compo02/09/2000
99M0111/01/199999M076089626Owner notification program providing additional coverage for replacement of the blower switch, resistor and attached wire connectors. this additional coverage is provided in case the vehicle owner experiences durability concerns with thes02/09/2000
VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - WINDSHIELD - HEATER CORE
0115608/06/2001623944Some vehicles may exhibit heater core leaks. *slc10/31/2001
BC328497020602/06/199751880Some early built 96 model year contour/mystique may be equipped with 95 level heater cores. *tw07/17/1997
BC102429723001/23/199751610Vehicles may be equipped with 95 level heater cores. *jd06/27/1997
VISIBILITY - GLASS, SIDE/REAR
BC050296111111/11/199650768Concerns of moulding at bottom of door window glass coming loose. *tw06/17/1997
VISIBILITY - POWER WINDOW DEVICES AND CONTROLS
97600707/01/1997605793Information on the service bay diagnostic system (sbds) and reselecting an incorrect qualifier. *tt07/26/1999
BC018596010212/01/199546444Front door windows which bend or come out of the track may be repaired by the following procedure (refer to the service manual).04/25/1996
VISIBILITY - WINDSHIELD
972101/20/199751375Door glass - window belt line moulding loose or falls off - vehicles built through 10/31/96. *tw06/27/1997
9622110/21/199650940Windshield and interior glass - fog/film. *tw06/17/1997

Consumer Complaints

Fail datemilesoccurencesPurchase date
VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - WINDSHIELD - BLOWER
03/01/1998
 Steering wheel vibrates when in drive and stops at red light. also when heater fan is on we get a bad oil fumes/smells . we have had it to the dealers 7or 8 times . they still haven't found the problem. the smell sometimes gets very bad. *ak
VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - WINDSHIELD - CONTROLS/WIRING
12/01/200553000107/03/2003
 Dt: the contact states there is a nhtsa recall campaign 99v103000 concerning the exterior lighting.: headlights. this vehicle has the same problems as indicated in the recall, but it is not included in the recall due to vin. no repairs have been made due to the expense. *ak updated 01/19/06. *jb
 Consumer has noticed that for no apparent reason windshield has developed a stress fractur. also , when driving there is vibration coming from rear of vehicle, and heater blower swtich was inoperable. please provide any further details.*ak
 The fan switch is causing overheating and melting of the wire harness. the high/ medium/ low control does not respond when activated. niether, will fan run on one speed only. the dealer has been contacted. *ak
VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - WINDSHIELD - HEATER CORE
10/15/2000107/01/1998
 My heater control knob for high,med,low only work in the low position. my rear brake light had a leak,allowing water to fill up and blow my light bulbs.there is a ticking noise in my dash as if my turn signals is running, but no flash on the indicators. when i signal to take turns it works fine but when not turning still makes clicking noise. transmission went out in october 2000, i heard this is a common problem in my vehical.. thank you for your time.
VISIBILITY - POWER WINDOW DEVICES AND CONTROLS
08/20/2005306/18/2002
 Dt: the door latch on driver's side would not shut, had to go to junk yard to get a part and put it in. this happened on august 20, 2005. consumer bruised hand trying to get the down shut. there was clicking noise in the panel on the driver's side that controls the power windows. also, the key got hot in the ignition.*ak
05/15/20030
 I replaced the alternator last summer and i had to replace it again this summer. i had to replace my tail lights twice the brakes is always giving me problems. the window on the drivers side doesnt roll down. when it rain the floors get wet. i have a hard time putting it into gear and taking it out of gear. it stalls to cut on and drives really rough.i had to replace the tires numerous times.the speedometer went out and the temperture gauge as well.the ac dosent work and it takes a while for the heat to warm up car.something need to be done about this.
06/15/199940000
 Continuous problems with the drivers side window control panel corroding and the window not operating. i have replaced just about every part possible and the window still doesn't work.
09/01/1999
 Power operated windows for front left and right doors failed to work properly. dealership has examined vehicle and repaired the problem. please provide any additional information / attachments.*ak
08/17/2001
 Passenger's side power window failed to operate due to failure of cable drive motor. dealer notified, and informed consumer that vehicle was not covered under a recall and warranty expired. feel free to provide any further details on this matter.*ak
08/17/20010
 Driver's side power window will not go up. at all. the dealership is aware of problem.*ak
05/10/200020004/01/1998
 When trying to put the driver side window down, you have to keep pushing the button until it finally decides to go down. when putting it up it is the same way, but it takes forever to get it up. sometimes you have to open the door or pull on the door and then it may go up and then again it may not. i have taken it to crane lincoln mercury to get it looked at and in the process the rolled it down and could not get it back up. they told me they finally got the window up but the motor would not hold it up and it fell back down. now i am forced to by a new motor for my window because it won't stay up. i have been very pleased with my car up until this . i am very upset about all of this because it is costing me over $300 to get it fixed, i have to have it fixed because i can't drive with my window down all of the time because of the rain. thank you, amanda deloney. *ak
07/22/199907/01/1997
 Transmission failure 2 years after car was purchased, engine replaced 2 years after purchase. hub bearing assembly broke 1 year after purchase of car. car drives extremely hot - to near over heating point. trunk leaks when it rains. driver side window malfunctioning. instrument panel malfunctioned (was fixed before recall). check engine light stays on constantly even after tune up/ major work done.
06/01/1999112/22/1998
 Driver side window is inoperative. yh
11/01/1996205/01/1996
 Body paint-acid like blemishes; brakes-premature wearing out; seat- driver's seat loose; seat belt- belt does not retract fully and catches in closing door ,resulting in broken button; engine(cold starts)- engine prone to stalling and low idle speed; remote trunk and fuel filler door release - remote release does not always function; water leaks into trunk while trunk is open; vehicle rides harshly - struts checked and no trouble found; auto transmission shifting difficulty shifting from reverse to park; trunk lock inoperable during cold weather; power windows binding.
VISIBILITY - REARVIEW MIRRORS/DEVICES
07/23/2003107520101/10/1997
 My complaint involves a 1996 mercury mystique involving a failure of all interior lighting, side mirror adjustment, radio and clock related to a blown fuse #34 in the auxlillary fuse box. the cause was the overhead map light assembly which had overheated and the plastic retaining the 10w bulb holder melted allowing the metal bulb holder to slide in the molten plastic until it just barely contacted a negative bus in the assembly and blowing the fuse.it was a difficult problem to diagnose being a short was not present until the circuit was fused and then heat from the bulb would cause the metal holder to expand and short out blowing the fuse.i feel it appropriate to report this problem as i feel if the contacts had not shorted and blown the fuse and considering it became hot enough to melt the plastic is a potential fire hazard and i don't feel the assembly was engineered properly to support a 10w bulb.there has been, i believe, eight recalls to date on this model, several of those involved electrical components.*ak
VISIBILITY - WINDSHIELD
106/01/1997
 2nd vin#: 1melm6538tk638382 mercury mystique #2, 1996. purchased 6/97...both mystiques' front driver's & front pass windows failed due to faulty regulators & motors. rear windows roll down only 1/2 way, and not wide enough for escape. randy king, service manager for crawford county ford, stated that they had had multiple mystiques, same prob. they discounted only 1/2 the cost to us. total spent to date on all 4 windows/2 cars $800. problem indicated by randy king was possible danger of not being able to escape car in event of emergency. our concern is if doors are inoperable during a crash or water or whatever, passengers will not be able to exit the car if the regulators/motors fail. they fail immediately, suddenly & with absolutely no warning. there is no indication before failure that there is a problem. once failed, cannot get window up or down. if need to contact us, please use 479 area code. thank you.or .
 Side windows malfunctioned. also thermostat shorted out. *ak
 Consumer has noticed that for no apparent reason windshield has developed a stress fractur. also , when driving there is vibration coming from rear of vehicle, and heater blower swtich was inoperable. please provide any further details.*ak
09/09/19971
 The vehicle hit a pothole in which the driver's and passenger's side airbags deployed, and the windshield also cracked. *ak consumer states vehicle was only traveling 5 mph, dash also has a split. *slc

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