Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| ENGINE AND ENGINE COOLING | |||||
| 98166 | 04/07/2000 | 609735 | The temperature gauge reads high in the normal range when engine is at normal operating temperature. | 04/07/2000 | |
| ENGINE AND ENGINE COOLING - COOLING SYSTEM | |||||
| 12304 | 12/01/1998 | 615549 | Some 2.0l equipped vehicles built before april 1, 1998 may exhibit a broken or leaking water pump. an improved water pump is now available. *tt | 01/18/2001 | |
| 12165 | 11/01/1998 | 613180 | Some vehicles with 2.9l engines may exhibit a broken or leaking water pump. *mjs | 06/19/2000 | |
| 985196 | 11/01/1998 | 613008 | Some vehicles may exhibit a broken or leaking water pump. *mjs | 06/16/2000 | |
| 99B23 | 10/01/1999 | 6089624 | On some vehicles, the water pump bearing may deteriorate and become loose. this is a owner notification program for water pump replacement. *tt | 02/09/2000 | |
| 982510 | 12/21/1998 | 603648 | Information regarding revised water pump replacement procedure. *yc | 03/01/1999 | |
| 9886 | 04/27/1998 | 601236 | An engine coolant loss may occur from the engine block heater area. *yc | 07/10/1998 | |
| ENGINE AND ENGINE COOLING - COOLING SYSTEM - FAN | |||||
| 98B30 | 10/01/1998 | 604207 | Some customers may complain of cooling fan operating continuously. *tt | 04/19/1999 | |
| ENGINE AND ENGINE COOLING - COOLING SYSTEM - RADIATOR ASSEMBLY | |||||
| 98213 | 11/01/1998 | 603666 | Concerns with temperature reads high within normal range when engine is at normal operating temperature. *yc | 03/01/1999 | |
| ENGINE AND ENGINE COOLING - ENGINE | |||||
| 031514 | 08/04/2003 | 99105 | 10003193 | The malfunction indicator lamp (mil) may be illuminated and diagnostic trouble codes (dtcs) p1380, p1381, p1383, and/or p0340 may be stored in memory. *tt | 10/10/2003 |
| 14355 | 09/01/2000 | 618630 | Information pertaining to duratec oil pan investigation. *jb | 04/18/2001 | |
| 13468 | 11/01/1999 | 6092221 | Some vehicles equipped with 2.0l engine may exhibit a timing belt shredding or timing belt striking the front cover. *tt | 11/28/2000 | |
| 7451 | 11/01/1999 | 610829 | Some vehicles equipped with 2.0l engine may exhibit a timing belt shredding or timing belt striking the front cover. *tt | 05/15/2000 | |
| 98B21 | 10/01/1998 | 604203 | Subject on engine block heaters. *tt | 04/19/1999 | |
| 982514 | 12/21/1998 | 603652 | Concerns with the timing arrows/flags on the back of the camshaft sprocket (s) are mis-marked by as much as 30 degrees rotation. *yc | 03/01/1999 | |
| ENGINE AND ENGINE COOLING - ENGINE - GASOLINE | |||||
| 01246 | 12/10/2001 | 630515 | Engine oil system priming procedures, service tips for reports of premature engine failure. *tt | 04/18/2002 | |
| 0214 | 01/21/2002 | 630001 | Some engine assemblies with aluminum cylinder heads repaired in-vehile have been found to leak coolant and/or oil from the cylinder head gasket area. *tt | 04/11/2002 | |
| 01205 | 10/15/2001 | 627927 | Some vehicles may exhibit vacuum or air leaks in the intake manifold and / or engine system causing diagnostic trouble codes p0171 and or p0174. *tt | 02/26/2002 | |
| 0147 | 03/05/2001 | 619424 | Subject regarding engine oil recommendations for use in 2001 vehicles - sae 5w-20 motor oil. *tt | 05/30/2001 | |
| 00186 | 09/04/2000 | 618595 | Vehicles may experience no start condition when the wiper switch is in the intermittent or low-speed setting during vehicle start-up. *jb | 04/17/2001 | |
| 0114 | 01/22/2001 | 618069 | Experiencing a spark knock or pre-ignition condition on vehicles with an automatic or manual transmission during steady cruise driving or under light acceleration. *tt | 04/03/2001 | |
| 12299 | 12/01/1998 | 615544 | Some vehicles may exhibit a rough engine and / or set various diagnostic trouble codes after attempting to reprogram the pcm with ngs car version 5.1 or earlier. *tt | 01/18/2001 | |
| 11530 | 04/01/1998 | 613794 | When diagnosing crank / no start on certain vehicles equipped with passive anti-theft (pats) check the customers key ring for any magnetic objects like the mobile speedpass key which may affect the signal transmission between the pats key a | 08/03/2000 | |
| 12174 | 11/01/1998 | 613224 | Some vehicles may exhibit a hard start/long crank, cold start stall, cold rough idle concern. *mjs | 06/19/2000 | |
| 11725 | 07/01/1999 | 610744 | Some vehicles may exhibit a knocking or clunking sound during rapid acceleration / deceleration as when letting off and putting your foot down on the accelerator quickly. *tt | 05/12/2000 | |
| 6696 | 05/11/1999 | 610737 | Subject regarding ford quality renewal (fqr) exchange program. *tt | 05/11/2000 | |
| 6567 | 07/01/1999 | 610689 | Subject regarding ford quality renewal (fqr) assemblies. *tt | 05/11/2000 | |
| 13386 | 10/01/1999 | 609662 | Information on investigating hard start / no start conditions accompanied by overfueling in ambients below 32f/0c, on vehicles with vct equipped 2.0l zetec engines. *tt | 04/05/2000 | |
| 9811332 | 02/01/1998 | 607501 | Conditions with a no start / hard start or a hesitation when accelerating or during turns. *tt | 09/24/1999 | |
| 983075 | 02/27/1998 | 607370 | Information on using rotunda universal lifting bracket for lifting and removal of engine. *tt | 09/21/1999 | |
| 6478 | 06/01/1999 | 606870 | Information on the availability of ford quality renewal 2.5l and 3.0l 4v engines. *tt | 09/07/1999 | |
| 99138 | 06/28/1999 | 606506 | A rough idle, stalling at an idle, reduced power and / or malfunction indicator lamp (mil) with diagnostic trouble codes (dtcs) p1381 and p1383 may be stored im memory on some vehicles. *tt | 08/26/1999 | |
| 99816 | 05/03/1999 | 606420 | Ford motor company now recommends sae 5w-30 viscosity grade for servicing any ford gasoline-powered vehicle regardless of model year. *tt | 08/19/1999 | |
| 982687 | 04/01/1998 | 603577 | Southeast michigan area dealers only engineering is investigating customer concerns of noise during cranking, or no crank on 1998 2.5l vehicles. *yc | 02/25/1999 | |
| 97L14 | 04/01/1998 | 601792 | Special field action 97l14- warranty guides for vehicles equipped with 2. ol zetec engines. *yc | 08/24/1998 | |
| ENGINE AND ENGINE COOLING - EXHAUST SYSTEM | |||||
| 00252 | 12/11/2000 | 616819 | On some vehicles, an objectionable exhaust, sulfur, or rotten egg odor following aggressive driving, such as full-throttle acceleration may occur. *tt | 03/13/2001 | |
| 982010 | 10/12/1998 | 603695 | Experiencing a buzzing or rattling noise from the exhaust system. *yc | 03/02/1999 | |
| ENGINE AND ENGINE COOLING - EXHAUST SYSTEM - EMISSION CONTROL | |||||
| 981512 | 08/03/1998 | 609551 | A direct replacement part for the evaporative emission canister and bracket assembly. ak | 04/03/2000 | |
| 982310 | 11/23/1998 | 603724 | Mass air flow (maf)- sensor contamination- service tip. *ak | 03/03/1999 | |
| ENGINE AND ENGINE COOLING - EXHAUST SYSTEM - EMISSION CONTROL - GAS RECIRCULATION VALVE (EGR VALVE) | |||||
| 15390 | 11/01/2001 | 630408 | Some vehicles may exhibit a check engine light and/or egr diagnostic trouble codes 332, p0401, p1407 (lackof egr flow). *tt | 04/17/2002 | |
| 14877 | 05/01/2001 | 620202 | Some vehicles may illuminate the malfunction indicator lamp or run rough after the catalyst is removed and / or replaced. this may be due to vacuum leaks as a result of tolerance stackup within the exhaust / egr / intake system. | 07/20/2001 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ENGINE AND ENGINE COOLING | |||
| 05/15/2003 | 71246 | ||
| Lost compression in one cylinder, its being looked at now. | |||
| 03/15/2003 | 64000 | ||
| Engine blew on a trip to st.louis car was under fords extended service plan because i could not produce all of my engine maitance reports even though i tried to explain to ford that many times i did my own oil changes they have refuse to honor their extended service plan. | |||
| 11/14/2000 | |||
| Excessive overheating. dealer has replaced temperature gauge, and other parts, but still not accurate.*ak | |||
| ENGINE AND ENGINE COOLING - COOLING SYSTEM | |||
| 09/07/2007 | 87000 | 1 | 02/24/2005 |
| I have had numerous front end problems. i have had to replace front tie rods twice in a year and a half. having problems with struts .control arm bushings need to changed. also stabilizers linkage had to be changed. have also put new ball joints in. *tr | |||
| 11/14/2000 | |||
| Excessive overheating. dealer has replaced temperature gauge, and other parts, but still not accurate.*ak | |||
| 06/26/2000 | 2 | 01/01/1999 | |
| No summary listed for above vehicle. *ak( dot number: edpzb7ex tire size: 205/60p15 ) | |||
| 02/01/2000 | 12/01/1999 | ||
| Engine cooling- temperature runs on the high range of normal. engine - two bolts fell out of water pump pulley causing unknown vibration which in turn caused failure of serpentine belt which caused belt to fray into engine which in turn dislodged timing belt and caused oil light to come on. dealer not user friendly during repair process which drug out the repair for a week. engine has not run in the same fashion since the incident even though two different dealers have addressed the problem. engine now stalls during initial start up almost causing engine to die entirely which has almost been the cause of several accidents. tires- uneven and unusual wear on rear tires causing tires to wear prematurely. windshield- unusal amount of chips perhaps caused by design and shape of windshield. ignition- when removing key ingintion stays stuck into the steering column causing buzzer to sound. did i mention that we will never buy a ford product again especially since we have only owned this car since december 1999. *ak( dot number: 23912 ur tire size: p205/60r15 ) | |||
| 10/10/1999 | 1 | ||
| Water pump leaks prior recall notice (99b-23).yh | |||
| 09/30/1999 | 0 | ||
| Engine started making funny noises. consumer stopped the car and popped open the hood and noticed that water tank was low. consumer then filled tank back up with water. the next day steam was coming from the engine compartment. took car to dealer and it is still there. | |||
| 06/19/1999 | 06/01/1999 | ||
| Water pump broke. | |||
| ENGINE AND ENGINE COOLING - COOLING SYSTEM - FAN | |||
| 12/13/2004 | 82350 | 1 | 08/06/1998 |
| Fan stopped working on 1998 mercury mystique, no heat in car. most likly cause is the resistor on the heater blower moter. this should be covered on ford recalls 01s22 or 01m07, but ford will not fix it. ford did replace this part under recall 99m07 on 01/17/2001, this is an on going issue and all mystiques should be cover under 01m07.*ak | |||
| 01/20/2000 | 1 | 02/01/1998 | |
| In january 2000, my fan stopped running and my abs light went off simultaneously as i was rolling to a complete stop in a parking lot. my speed was very slow, as i was just stopping at the exit to the parking lot. ford covered the fan switch, as it was under my extended warranty. they researched and stated the abs module had blown, and was in no way related to what had happened with the fan. this is the third time the fan switch had been replaced. ford would not cover the abs module, and told me that the part alone was $936.00 and it would require a half a day's labor to install. the dealer charged me 79.77 for running the diagnostic tests on the vehicle to find the problem. i took the car to a local garage, and had the repair done for $450.00. i was very angry, as my warranty would not cover this part or labor, and i lease the vehicle. this part is covered in 3.4l models, but not in my car. yesterday, i was driving home and applied the brakes as i approached my home, the lights dimmed and the abs light went off. my fan was not on , therefore, it did not blow. my wipers and lights were on. i assume this is the same problem with the abs as last time. i feel that there has to be some electrical problem shorting this module out, and i do not want to pay more money to replace this if it is going to continue to occur. i went through all of the channels i could at ford motor company, to no avail, the first time. i feel that there is a defect with my car that could be electrical and just may result in other problems. i lease this vehicle and will be done with it in february, however, i do not want to have to either drive around with my abs system not functioning, or pay more money to fix a problem that would logically seem to be a defect of the car. i would appreciate any assistance you could offer me with this situation. thank you for any help you can offer. *ak | |||
| ENGINE AND ENGINE COOLING - ENGINE | |||
| 134000 | 1 | ||
| Vehicle stalled intermittently. when this occurred steering and brakes locked up. *ak | |||
| 01/01/2002 | 2 | 02/01/1999 | |
| While suddenly all the dash lights illuminated, then temperature gauge goes to hot and vehicle suddenly dies. white smoke also comes out of tail pipe. *ak vehicle keeps running hot and stops, the engine head gasket failed twice,all recall work was not performed. *jg | |||
| 03/26/2001 | 1 | 06/01/2000 | |
| Unable to fuel my 1998 mercury mystique without frequent pump shut down and/or gasoline spillage. this problem began in november 2000 and became progressively worse until repairs were made on march 26, 2001. the problem was linked to a product defect - a sticking flapper valve (tsb 98-15-3). a new flapper valve was installed at a cost of $ 224.26 ($6.07 parts & remainder labor and tax). the replacement of the valve has corrected the problem. while it is fortunate that no injuries or significant environmental damage occurred in this instance because of the defect, a high potential for injury and damage exists.*ak | |||
| 02/01/2000 | 12/01/1999 | ||
| Engine cooling- temperature runs on the high range of normal. engine - two bolts fell out of water pump pulley causing unknown vibration which in turn caused failure of serpentine belt which caused belt to fray into engine which in turn dislodged timing belt and caused oil light to come on. dealer not user friendly during repair process which drug out the repair for a week. engine has not run in the same fashion since the incident even though two different dealers have addressed the problem. engine now stalls during initial start up almost causing engine to die entirely which has almost been the cause of several accidents. tires- uneven and unusual wear on rear tires causing tires to wear prematurely. windshield- unusal amount of chips perhaps caused by design and shape of windshield. ignition- when removing key ingintion stays stuck into the steering column causing buzzer to sound. did i mention that we will never buy a ford product again especially since we have only owned this car since december 1999. *ak( dot number: 23912 ur tire size: p205/60r15 ) | |||
| 12/01/1999 | 1 | ||
| Noise is coming from engine area because only one bolt is holding the pump pulley, two bolts are missing.yh | |||
| 06/22/1999 | |||
| While driving vehicle at approximately 55mph noticed smoke coming out of tail pipe.also, engine was leaking oil after putting oil in it. been to mechanic & was informed vehicle still under warranty. finally took vehicle to dealership & informed by mechanic nothing could be done. *ak | |||
| 1 | 06/27/1998 | ||
| Engine warning sensor failed. mjs | |||
| ENGINE AND ENGINE COOLING - ENGINE - GASOLINE | |||
| 01/01/2002 | 2 | 02/01/1999 | |
| While suddenly all the dash lights illuminated, then temperature gauge goes to hot and vehicle suddenly dies. white smoke also comes out of tail pipe. *ak vehicle keeps running hot and stops, the engine head gasket failed twice,all recall work was not performed. *jg | |||
| 08/13/2001 | 12 | 06/01/1999 | |
| My problem is that my car stalls when driven at any speed, whether i am stopped, turning or just driving. i have brought this car to the dealership to get fixed and they don't know what this is. this was accident related and my insurance said if it isn't accident related then i am responsible for the bill that the dealer will charge for looking at the car. now this started happening when my car was hit in the front at over 40+ miles/hr. am i protected by any law that will allow me to get this car fixed at no cost to me? i am driving a very dangerous car right now and almost got killed last week when i was turning off a highway and the car stalled, a rig was coming right towards me and at last second i got out of the way. this is very scary and don't know what to do for help! i was already handed a diagnostic bill for over $80.00 and refused to pay because they never really found the problem. what can i do or who can help. *ak | |||
| 09/20/2000 | |||
| Vehicle would hesitate/ run rough, and stall at any speed, and/or will not start intermittently. vehicle been in dealer shop, and the problem still reoccurring. feel free to provide any further information.*ak | |||
| 03/26/2001 | 1 | 06/01/2000 | |
| Unable to fuel my 1998 mercury mystique without frequent pump shut down and/or gasoline spillage. this problem began in november 2000 and became progressively worse until repairs were made on march 26, 2001. the problem was linked to a product defect - a sticking flapper valve (tsb 98-15-3). a new flapper valve was installed at a cost of $ 224.26 ($6.07 parts & remainder labor and tax). the replacement of the valve has corrected the problem. while it is fortunate that no injuries or significant environmental damage occurred in this instance because of the defect, a high potential for injury and damage exists.*ak | |||
| 12/01/2000 | 1 | 08/01/1997 | |
| Approx. 3 weeks ago, the original battery in my car was completely dead . it had showed no signs of losing power prior to that day. i bought a new battery and when i hooked it up the engine started turning over. the keys were in my pocket. as a result the starter died. i had the car towed to a local service station. they replaced the starter and a cracked serpantine belt. a few days later i was driving from nj to pa when i heard a strange buzzing sound under my hood and i smelt the faint smell of something burning. i pulled over, turned off the ignition and looked under the hood. i did not see anything out of the ordinary. the car would not start back up. i had it towed to a near bye service station. again the starter had to be replaced along with a burned relay wire and a battery. when i went to pick the car up, the new battery had died and we noticed some more burnt wires near the fuse box. i than had the car towed to haldeman lincoln mercury in allentown, pa 610-797-5005. until this point i was reluctant to take my car to the dealer because they had been extremely unresponsive to past issues i have had with the transmission shifting delayed and hard and also with the check engine light and a engine timing issue. these issues happened right after my warranty expired and despite three seperate letters to ford, the company did nothing to address my situation. i conveyed this entire story to the service advisor, mike siemons, at haldeman lincoln mercury dealership and he gave me the customer service number for ford. on 2/10/01 i spoke with a customer service rep. who stated that he would relay my report to a area account rep. who would help remedy my problem. i was informed the rep. would call me by the end of business today. so far he has not called. the dealership informed me today that i needed to pay $2k+ for a new wire harness and a 3rd starter in as many weeks. they attribute the problem to a battery that leaked acid. this isn't the proble | |||
| When road is wet and changing lane engine would stall and vehicle steering would lock up without any indication. please provide further information.*ak | |||
| 04/24/2000 | |||
| Oil was running out 3 days at a time. had oil changed. vehicle would cut off at stop sign, but started right back up. also, . white smoke was coming from the rear.*ak | |||
| 07/27/1999 | 1 | 04/21/1999 | |
| Engine died due to major oil leakage. yh | |||
| 5 | |||
| Vehicle is stalling intermittently without any warning, causing a safety hazard.consumer must restart vehicle. dealer cannot determine the cause. *ak | |||
| 07/18/1999 | 5 | 07/01/1999 | |
| Ford can't seem to find a problem, they had my care for 3 days and gave it back to us, on the way home from dealer car cut out twice (stalled while driving). called ford next day had it towed again, still in shop, i had car for 1 1/2 days when this happened. ford can not find a problem...and as if this date has done nothing to rectify it. we can not accept a car that stalles out while driving we has 2 small children that ride in the back of this care, each of the 5x's this car stalled out my children were in the care...we can not chance this... | |||
| ENGINE AND ENGINE COOLING - ENGINE - GASOLINE - BELTS AND ASSOCIATED PULLEYS | |||
| 2000 | 2 | ||
| While driving vehicle would suddenly stall. this was caused by the timing belt coming off the crank shaft pulley. this problem occurred several times. the belt had been replaced, but dealership was unable to remedy the problem. *ak | |||
| 02/01/2000 | 12/01/1999 | ||
| Engine cooling- temperature runs on the high range of normal. engine - two bolts fell out of water pump pulley causing unknown vibration which in turn caused failure of serpentine belt which caused belt to fray into engine which in turn dislodged timing belt and caused oil light to come on. dealer not user friendly during repair process which drug out the repair for a week. engine has not run in the same fashion since the incident even though two different dealers have addressed the problem. engine now stalls during initial start up almost causing engine to die entirely which has almost been the cause of several accidents. tires- uneven and unusual wear on rear tires causing tires to wear prematurely. windshield- unusal amount of chips perhaps caused by design and shape of windshield. ignition- when removing key ingintion stays stuck into the steering column causing buzzer to sound. did i mention that we will never buy a ford product again especially since we have only owned this car since december 1999. *ak( dot number: 23912 ur tire size: p205/60r15 ) | |||
| 2 | |||
| Serpentine belt broke and water pump froze causing vehicle overheating and damage to engine, after replacing engine, belt and pump vehicle is continued to run hot. mjs | |||
| ENGINE AND ENGINE COOLING - EXHAUST SYSTEM | |||
| 01/21/2009 | 89300 | 1 | |
| Faulty catalytic converters. *tr | |||
| 1 | |||
| Exhaust system separated completely. yh | |||
| 10/01/1999 | 4 | 06/01/1999 | |
| Car being driven at around 30mph, numerous times, all power was lost, hit curb, had no steering, brakes, luckily could put in neutral and re-start, cranskshaft sensor was cracked, causing vehicle to die out. very dangerous going thru intersection or driving downtown. | |||
| ENGINE AND ENGINE COOLING - EXHAUST SYSTEM - EMISSION CONTROL | |||
| 04/10/2001 | 8 | 07/01/2000 | |
| Oxygen sensor keeps shorting out. oxygen sensor has been changed 5 times. this is 6th time taking it back for same thing. dealer can't find problem. computer just reads that it's bad.*ak consumer states oxygen sensor has now been replaced eight times, the dealer is only changing the sensor, the problem is reoccuring and needs to be resolved by finding the root of the cause of the failure, the engine lights keeps coming on.*jb | |||
| ENGINE AND ENGINE COOLING - EXHAUST SYSTEM - EMISSION CONTROL - CATALYTIC CONVERTOR | |||
| 07/01/2002 | 6 | ||
| Horn does not work. vehicle has been checked by dealer several times. horn would work intermittently, but currently it has failed completely.*ak the rear seat belts are inoperative. the power steering, alternator, and front brakes failed. the catalytic converter caught on fire. *jg | |||
| 05/15/1999 | |||
| Problem with unpleasant fumes entering vehicle. vehicle has been in shop on four occasions, and problem still reoccurring. feel free to provide any further details. *ak | |||
| ENGINE AND ENGINE COOLING - EXHAUST SYSTEM - EMISSION CONTROL - GAS RECIRCULATION VALVE (EGR VALVE) | |||
| 60000 | 3 | ||
| The check engine light comes on and stays on. upon slowing down while driving at highway speeds the vehicle jerks forward. dealership replaced the egr valve and sensor 3 times in an attempt to correct the problem, but failed to do so.*ak | |||
| ENGINE AND ENGINE COOLING - EXHAUST SYSTEM - MANIFOLD/HEADER/MUFFLER/TAIL PIPE | |||
| 04/24/2000 | |||
| Oil was running out 3 days at a time. had oil changed. vehicle would cut off at stop sign, but started right back up. also, . white smoke was coming from the rear.*ak | |||
| 06/22/1999 | |||
| While driving vehicle at approximately 55mph noticed smoke coming out of tail pipe.also, engine was leaking oil after putting oil in it. been to mechanic & was informed vehicle still under warranty. finally took vehicle to dealership & informed by mechanic nothing could be done. *ak | |||