Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| OTHER | |||
| 05/20/2005 | 85000 | 1 | 01/20/2001 |
| Dash started peeling from right corner and now has peeled away from front of dash area all the way across. *cn | |||
| 06/16/2004 | 48000 | 1 | 02/09/1999 |
| After the car was about 5 years old the dashboard warped. it came up about 3 inches and covers about 10% of the windshield. it also will not hold the defroster deflector trim so it had to be removed. i have not heard from ford (mercury)about this problem and feel it is their problem to repair and not an expense i should have to pay. *jb | |||
| 05/15/2003 | 40000 | 1 | 12/14/1998 |
| The dashboard is badly warped blocking my vision and inhibiting the function of my defroster. *jb | |||
| 01/07/2005 | 1 | ||
| Dashboard cover is curling back from front edge and interfering with proper defroster function. *jb | |||
| 12/21/2005 | 1 | ||
| 1. no events leading to failure. 2. dashboard cover delamination in wife's 99 mercury mystique. makes visibility difficult, and defroster less effective. 3. dealer stated recall no longer valid, parts not replaced. *jb | |||
| 07/25/2005 | 81000 | 1 | 02/04/2005 |
| The consumer states his mother's dashboard (the cover on the instrument panel) was severely warped which caused a big hole to form in the dash. *jb | |||
| 07/10/2005 | 70000 | 2 | 08/06/1999 |
| I have a 1999 mercury mystique that i purchased new. in apox. 2001, the dashboard came loose next to the windsheild and bowed up. the dash was replaced under warranty. apox. 1 year later the dashboard did the same exact thing at which point the warrany was done, it still sits bowed up about 3 inches, thus impairing my vison while driving. i was recently told at my local ford dealer that ford knew of the problem, had a special kit to fix it and a program up to 2 years ago to repair the dashboard at no charge. i had no knowledge of this program when it was in effect and ford did not contact me to let me know about it. as the program ended 2 years ago, ford refuses to repair my dashboard, although they have admited to me that it is a manufacturing defect. | |||
| 02/15/2000 | 60000 | ||
| I have not had any of these problems repaired. my mechanic said it would cost more than the car is worth, and even worse, it isn't paid for yet!!!! | |||
| 02/01/2002 | 1 | 08/04/2000 | |
| Entire dashboard has lifted up at the window/ vent and runs the entire length of the dashboard. problem started directly under the front windshield but has progressed at a very quick rate. this has become a severe safety issue because it blocks part of my view while driving and is closely connected to the passenger airbag. the heater/air conditioner/vent on the dashboard does not work properly because of the severe curl. we are very concerned about the safety of the airbags and if they would deploy properly if at all in their location and condition. this is obviously a manufacturing defect but no one wants to honor the repair request.*ak | |||
| 07/22/2003 | 69000 | 04/14/2003 | |
| I purchased a 1999 mercury mystique gs from premier lincoln-mercury in collinsville, il in april 2000. last week i noticed that the dashboard was beginning to warp. the problem has grown steadily in the past several days, and the dash is now so warped that the front defroster ventplate popped off the dash. i know that ford offered free repair or replacement from august 2001 through august 2002 pursuant to owner notification program 01b78. however, the terms of the program made it clear that no repair or replacement would be effected unless the problem was evident. unfortunately, as my dash did not begin warping until very recently, ford customer service reps and the service manager at the dealership have informed me that there is nothing that can be done. ford was obviously aware that the dashboards were defective, else it would not have voluntarilty implemented onb 01b78. i cannot understand why those owners whose dashboards did not begin to warp until after august 31, 2002 should be distinguished from other owners whose dashes warped prior to august 31, 2002. i see no qualitative difference between the two. i regard this as a safety issue - the warped dash is interfering with my visibility, impeded operation of the windshield defroster, and might possibly interfere with airbag deployment. i am exploring the possibility of filing a class action against ford, and would like to hear from other contour and mystique owners who have had similar problems. | |||
| 08/10/2002 | 1 | 05/01/2000 | |
| Warpage failure of front dashboard results in inadequate window defrosting and heating leading to an unsafe condition in rain or severe weather. recall notice by manufacturer was not honored at local dealership. dt | |||
| 09/15/2002 | 1 | 07/01/2000 | |
| In august 2001, i recieved a letter from mercury/ford motor stating the cover on your instrument panel may warp. i immediately called the dealer and made an appointment to have the car checked on 09/22/2001. i have the letter that was sent to me and the invoice from the dealer stating no warpage checked ok at this time. i was advised by joseph capezzuto to keep the letter for future if needed. in the middle of september 2002 i noticed that the black plastic piece was loose on one side. i pushed it in to place several times. it was not until october 2002 that i realized that it was warping with the panel began to raise. it is several inches high blocking the lower view of the windshield. i took it to a local ford dealer and was advised to leave it that night for next day service. the next day i was told it was not covered due to the deadline expired august 31, 2002. all i want is for ford to replace the defective part that they installed in my car in the first place. thank you dt | |||
| 3 | 02/01/2000 | ||
| Mr | |||
| 04/11/2002 | 1 | ||
| Recall 01 f 139 000/instrument panel:dealer, cavenaugh ford co. in blackrock, ar. phone# 870/878--6251 refused to honor recall. the consumer never received the recall and the dealer stated that the recall expired august 31, 2002. *ak the consumer states that the instrument panel has risen about 6 inches. the consumer is cocerned with this affecting the passenger air bag. *scc | |||
| 04/01/2002 | 1 | 02/11/2002 | |
| Dashboard is coming loose and may cause a problem wiith passenger air bag. dealer was not contacted at this time. *ak *tt | |||
| 09/30/2000 | 09/01/2000 | ||
| Entire dashboard has lifted up around the vent for the heater/air/defroster which runs the length of the front dashboard of the vehicle. problem is located directly under the front windshield. it does cause a safety issue for me for two reasons. it blocks part of my field of view out the front window. also the defroster does not vent properly to the window making it difficult to see out the window. i am also concerned about the safety of the airbags. thankfully i have not had to use them however, i am concerned because the dashboard has become unglued. it is obviously a manufacturing defect and i am concerned that the instability of the dash panel may make the airbag refuse to deploy or deploy improperly. | |||
| 08/01/1999 | |||
| No summary listed for above vehicle. *ak | |||
| 3 | 10/01/1998 | ||
| No summary listed for abov evehicle. *ak | |||