Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SEAT BELTS | |||
| 06/15/1999 | 120000 | ||
| The paint is cracked on the hood, unknown what month, about 1997. we never had it fixed. drivers door seatbelt stays in the running position, it won't move forward, but it makes a loud motor noise, unknown what month, since about 1999. we never had it fixed. the seat belt on the right next to the middle seat fell off. we told the dealer. they ordered one. we went back about a month later they said it was too late to fix it. the transmission went out in about may of 1998, at about 120,000 miles. we had it rebuilt. it went out again about a yr later. we can't afford to have it rebuilt again right now. so it sits. in jul or aug of 1998, the motor went out. we were driving down the highway, and it started knocking, then quit. also on christmas eve of 1997, we were going down the road and the thing sounded like all the rods were knocking. the temp gauge said it was over heating. we paid a guy $100 to bring it from edmore, mi to battle creek, mi. the next day we went out and started it, and it was fine. our tail lights also went out, the ford dealer fixed them. so needless to say, i will never buy a mercury again. if i had wanted a nissan, i would have bought a nissan. i have a 1976 ford chateau club wagon, over 250,000 miles. it has only had to have a transmission at about 240,000 miles. so i guess i am saying this villager is a lemon. thank you for listening, dawn green | |||
| 07/26/2002 | 84000 | 1 | |
| Consumer's vehicle was hit from rear while stopping, and collided with vehicle in front. lap belt for last benched seat came loose during the accident. belt was restraining a css that was tethered. child sustained minor injuries. *ak *tt | |||
| 02/01/2001 | 4 | 05/29/1997 | |
| Drivers seatbelt has stopped working for the 3rd time, it was replaced in february and april of 2001, it was replaced twice in may 2001 and is being replaced again at this time. burned out motor is the cause.*ak consumer states check engine light comes on at time when driving but does not stay on and molding on driver side is loose. *yd | |||
| 02/05/2001 | 3 | 05/29/1997 | |
| Electronic seat belt which comes across the shoulder and chest has malfunctioned. it makes a grinding noise, and the belt does not come across the shoulder any more. took to dealer. *ak consumer states dealer replaced the seat belt 3 times in one year, still it is not working. *yd | |||
| 11/01/1998 | |||
| Why don't the manufactures replace the automatic seat belts if they are dangerous ? ihave to keep reminding kidds and myself to snap the lap belt, and after you get use to them you seem to forget to use regular seat belts in other vehicles. *ak | |||
| 3 | |||
| In mid to late 1995 my mother-in-law purchased this vehicle and later gave the auto to my wife and i. this vehicle has retractable shoulder belts. several times, for no apparent reason the shoulder belt has quit working. i took the vehicle to babb ford in mid 2000. (june, i believe) on may 27,2001 i returned the auto to babb ford again for the same problem. i showed them my receipt from the year before and stated that i wasn't paying for another inertia switch that had been replaced the summer before. the mechanic tinkered with the wiring and found that when he disconnected a wire at the inertia switch, the system worked and it has not faltered since. he and/or the service manager contacted ford/mercury and explained the situation to them and they were told that the situation could not happen. i'm here to tell you it did. my concern now is wether or not the fuel shut off portion of the inertia switch is funtional or if it is not. ford/mercury has not gotten back with my dealer to tell them of any new information. *ak | |||
| 12/15/2000 | 15 | 12/01/1997 | |
| My rear right seatbelt is jammed which causes a real problem when transporting children. i have been told this wil cost approx. $200 to fix this. aren't seatbelts supposed exceed the life of the vehicle. i think perhaps this should be something the manufacturer needs to take care of. | |||
| 09/18/1998 | |||
| Passenger's side lap seat belt has stopped working. it does not come out of the housing unit so that passenger can pull it over lap. consumer has had it replaced twice, and it has done the same thing both times. dealer has been contacted. *ak | |||
| 05/12/1998 | |||
| When putting the driver side seat belt on, has to remove the seat belt with hand due to the motor burning out,the motor was stuck. consumer can't determine the problem. *ak | |||
| 1 | 09/15/1997 | ||
| Middle seat belt failed. | |||
| 03/16/1997 | |||
| Seat belts: driver's seat belt is defective: dealer claims it needs a motor and they seem to have a problem getting it . the part has been on order since 4-10-97, and it hasn't been received yet. passenger side belt has been repaired, driver side is still defective. *ak *ml | |||
| Upon closing door motorized belt caught finger on track, when made attempt to open door belt became inoperative, had to remove screws to retract belt | |||
| SEAT BELTS - FRONT | |||
| 12/11/2003 | 83000 | 3 | |
| Front passenger lap seat belt would not lock into the belt buckle. the consumer was only able to wear the automatic shoulder seat belt. dealership was notified, but was unable to resolve the problem. *ak | |||
| 83251 | 2 | ||
| Front passenger's side lap seat belt would not release from its holster. dealership indicated that the seat belt was defective. the entire seat belt assembly was replaced, but the problem recurred.*ak | |||
| 07/13/2003 | 1 | ||
| The automatic seat belts stopped working on the driver side and passenger side. vehicle will be taken to the dealer on 7/16/2003. *ak it was possible that the seat belt modules had gone bad. the dealer didn't have the part so the consumer had started back traveling, and two days into the trip the seat belts started to work again. *scc *jb | |||
| 06/01/2000 | 0 | ||
| Front passenger lap seat belt stopped working without a prior warning. consumer will not be restraint in case of an accident.*ak | |||
| When returned from dealer, seat belt disconnected. | |||
| 3 | 02/01/1995 | ||
| The lap belt on the front passenger side has been replaced 3 times because the belt will lock up, making it impossible to pull out / attach to buckle receiver. dealer can't find solution. *ak | |||
| 08/01/1998 | |||
| Passenger lap seatbelt does not come out of the housing which wont protect the occupant in event of an accident. the part is on national back order. please provide further information. *ak | |||
| 12/20/1998 | 2 | ||
| On dec. 20-98, consumer's seat belt would pull out about 12 and lock up. dealer replaced the lap portion of seat belt. on february 07, 99, seat belt would pull out about 6 and lock up. dealer has set an appointment to repair front lap seat belt again. *ak | |||
| SEAT BELTS - FRONT - ANCHORAGE | |||
| 01/20/2002 | 1 | 11/01/2001 | |
| 1) heater: almost caused elec. fire, stopped working, now needs motor replaced; 2) abs failed on snowy roads causing single-vehicle accident to front left of vehicle; 3) recall on fuel vent hose, will replace; 4) front rt. lap belt will not pull out (stuck) needs repair/replaced; 5) oil filter's very very low location on undercarriage front, caused damage to filter, all oil spilled out while operating vehicle pulling out of driveway, ran over snow left by road commission plow, caused damage to rod bearings, and engine, vehicle currently out of commission awaiting repairs, $500 collission deductible. | |||
| 08/01/2001 | 10/01/1995 | ||
| Bench row seat belt that latches to the floor broke. contact dealer, and dealer stated seat belt is not under warranty.*ak | |||
| 08/11/2000 | 1 | 07/01/1998 | |
| The passenger side lap belt mechanism is jammed preventing use of saftey belt. | |||
| 1 | 12/18/1999 | ||
| The seat belt for the middle seat is damaged the plastic guard/protector has worn the belt almost the whole way through from chafing. yh | |||
| 10/17/1998 | 12/01/1994 | ||
| Rear seats fail to retain child restraints seats. have tried multiple restraints/seating possitions | |||
| 09/01/1998 | 1 | 06/01/1995 | |
| Pasenger side motorized seat restraint failed and mike bass ford retained my vehicle for a period and claimed that they could not repair because of a lack of electrical information. they urged that i take the vehicle elsewhere as they might have the information necessary for repair. | |||
| 01/01/1998 | 10/01/1996 | ||
| Middle bench seat belt tack down fell apart, rendering tack down useless. | |||
| SEAT BELTS - FRONT - BUCKLE ASSEMBLY | |||
| 06/20/2003 | 1 | ||
| Consumer states the driver and passenger and the rear second road belts and buckles are not working at all. dealer notified, and to fix the problem will cost $ 650.00. vehicle is without warranty. *ak | |||
| Front passenger seat, and rear passenger seat belts have locked up,belts do not work. delar has been contacted.*ak | |||
| 04/21/2000 | 3 | 01/01/1999 | |
| There is a nhtsa campaign id number 00v228001 for yr.2000. does this seat belt-buckle recall also apply to the yr.1995? please help. thank you. *ak | |||
| 10/15/1999 | |||
| Aal the seatbelts are in a locked position. occupant cannot use seat belt, and itwont protect the occupant in event of a crash. dealer said he will replace all seatbelts with old seatbelts. please provide further information. *ak | |||
| SEAT BELTS - FRONT - RETRACTOR | |||
| 12/15/2004 | 168000 | 1 | |
| Driver's automatic seat belt failed to function as it was designed. seat belt had to be manually placed in the release and retract position. the seat belt motor made a grinding noise when this occurred. *ak | |||
| 03/01/2001 | 100000 | 1 | 08/15/1997 |
| I own a 1995 mercury villager. the front passenger side seat belt became un-operational in march 2001. i contacted my dealer and mercury at the time, neither was of any help and showed no concern. i paid $121 out of pocket to replace the part. now, in february of 2003 the same locations seat belt is un-operational again. i contacted my dealer who told me to call mercury. they will not help cover a part that is more than 12 months old. we were told over and over that it's their policy. i have owned about 6 vehicles in my years of driving, this has never happened to me before. a defective seat belt should be at the bottom of my list of concerns regarding my automobiles. the seat belt on this passenger seat is used the least in the van because i require my child to sit in the middle row of my van and 90% of the time my wife or i are transporting ourselves alone or one of us with our child. the seat is hardly ever-used or being put through unnecessary wear and tear.*jb | |||
| 09/07/2001 | 1 | 10/27/1997 | |
| Passenger's front seatbelt retractor stopped working.*ak dealer replaced seat belt. *slc | |||
| 10/06/2000 | 2 | ||
| Belt retractor in right middle and right rear passenger seating positions have locked up and will not release. *ak both seat belts were replaced, one on warranty and another at consumer's cost. *yh | |||
| 06/01/2000 | 1 | 07/01/1997 | |
| Right rear seat belt retractor has broken twice. *ak | |||
| 09/03/2000 | 1 | ||
| Seat belt on passenger's side does not retract. dealer will not cover cost, only repairing at consumer's cost. *ak | |||
| Passenger's seat belt will not release from the retracting mechanism, causing the seat belt to become inoperable, cause unknown. please give any further details. *ak | |||
| 05/12/1997 | |||
| When getting into vehicle shoulder belt retractor won't work. when trying to use the shoulder belt, it won't move across the consumer at all. dealer can't determine the problem. *ak | |||
| 10/12/1998 | |||
| Lap belt retractor will not operate on passenger side. consumer had replace one set on passenger's side less than 11/2 year ago. currently, problem reoccurred. dealer notified and informed consumer to replace it again because the part are out of warranty. *ak | |||
| Passenger's side lap belt does not retract outward, causing the seat belt to become inoperable. please give any further details. *ak | |||
| SEAT BELTS - FRONT - WEBBING | |||
| 01/05/1996 | |||
| Seat belt failure belt did not stay engaged in the buckle when the consumer was in an accident. tt | |||