Bulletins


BulletinBulletin dateReplacement BulletinItem no.SummaryAdded
VEHICLE SPEED CONTROL
1230012/01/1998615545Some vehicles may exhibit an inoperative speed control system. *tt01/18/2001
1336810/01/1999609654Addressing an intermittent condition where the speed control will not set or may disengage while driving. *tt04/05/2000
726410/01/19996090860Exhibiting an intermittent condition where the speed control will not set or may disengage while driving. *tt03/31/2000
VEHICLE SPEED CONTROL - ACCELERATOR PEDAL
CSP-0-N-1107/31/200810026364Ford: certain 1999 and 2000 model year villager villagers are to have the throttle body cleaned. *pe10/22/2008

Consumer Complaints


Fail datemilesoccurencesPurchase date
VEHICLE SPEED CONTROL
01/22/2009140000
 Tl*the contact owns a 1999 mercury villager. while the contact was pulling into a parking space the vehicle suddenly surged forward without warning causing the contact to crash into a pole. the contact previously noticed that the vehicle would surge forward whenever it came to a stop. the vehicle has not been diagnosed by the dealership. there were no prior warnings. the vin was not available. the current and failure mileages were 140,000.
02/22/2010500001
 I have a 1999 mercury villager, periodically the gas pedal will be very hard to push. it actually got stuck accelerating once. i have researched this online and have found many many complaints about this situation. i have found that mercury has recalled the mountaineer (campaign # 00v422000) for this exact issue but has taken no action with the villager. i have replaced the whole throttle body once, soon after i purchased the van, but after the warranty had expired. as i recall it was at a $600 expense to me. i would like to know what is being done about this issue. thank you. *tr
01/05/20091050001
 The 1999 through 2000 mercury villager vans have a defective throttle body assembly. my gas petal started sticking on my villager van late last year. i finally had the throttle body assembly cleaned and throttle control sensor replaced in january, after several failed attempts by the mercury dealership to rectify this problem. i had another mechanic replace the failed throttle body control sensor (in may)after only 4 months (part was guaranteed for 12 months) and the throttle body was ok for a short period of time and now it's sticking and the gas petal is hard to depress. it is a major accident hazard because you need to know that you can pull out safely from an intersection or accelerate when entering a ramp on the interstate. with this problem you have to press the gas petal harder than normal and then you feel like you are getting whiplash because the petal will unstick and you shoot forward. our car had a check engine light that came on and it was also associated with this problem. from the contents of this article, i believe that mercury and nissan are completely aware this danger. http://www.enquirer.com/editions/2004/08/20/biz_villagersuit20.html please investigate this issue and force mercury & nissan to recall all of these vehicles and agree to replace the throttle body assembly free of charge. when you have taken care of your vehicle maintenance wise and the manufacturer knows there is a safety problem and does nothing, then they should bear the brunt of their faulty design and be liable for any injuries or deaths associated with this issue. more links below http://www.allworldauto.com/comments/mercury_villager_comments_and_complaints_101-573-1.html. *tr
02/25/20091
 1999 mercury villager estate mini-van. purchased new in 1999. owned briefly when gas pedal stuck, but if kicked down on released. of course, the vehicle would jump forward from the hard kick on the accelerator. the problem was corrected by replacing the throttle body...only for a short time though. when it happened again after the manufacturer's warranty period a quick 20 minute cleaning of the inside of the throttle body fixed the problem...again for a while. this sticking or the throttle most often causes a delay in the forward motion of the vehicle; however, it has also occurred when i was trying to stop and in order not to run into another stopped vehicle the ignition had to be turned off or placed in neutral. i thought of reporting this when i saw on a mercury blog page that many others have experienced this same problem. *tr
02/07/2007420005008/21/2003
 Gas pedal getting stuck. almost hitting a pedestrian. took it to dealer. dealer mechanic cleans the throttle body it works for few days but the problem keeps recurring. *jb
03/10/2005657241
 1999 mercury villager problems with accelerator sticking. ***no answer required***. *mr the dealer determined that carbon build up on the throttle body caused the accelerator to stick. *nm
10/10/20045500010007/24/2004
 The accelerator pedal sticks when at a stop sign / traffic light or coasting in traffic. i must push very hard on the pedal for the accelerator to move. this happens several times a day. i feel this is a safety issue. i feel like i could possibly rear end another vehicle or possibly be rear ended myself. this problem makes the vehicle hard to drive. *nm
09/10/2004595003608/01/1999
 Gas pedal on mercury villager does not always respond and when it does it does so rapidly/has been fixed twice by dealer/dealer states that it is a design flaw and without replacement of carb there is no cure.
02/15/20041
 Ltr fm salette silvana selvaggi(ny) involved in accident traveling i-95 in connecticut in vehicle a 1999 mercury village experienced loss of stopping power and control question if vehicle is defective reply to the rockland district ofc west nyack, ny. *mr while trying to brake there was a total loss of stopping power and loss of control resulting in a crash in the passenger side. luckily there were no injuries but the consumer believes a vehicle malfunction caused the problem. the insurance company came to the conclusion that he consumer was 100% at fault. *nm
45000103/17/2003
 When consumer stopped at a red light vehicle raced, making it hard for the driver to control the vehicle once it started moving. *ak driver's foot was on the brake when vehicle suddenly moved forward, rear ending the vehicle and caused front-end damage in the consumer's vehicle. this is the second occurrence of the vehicle suddenly moving forward since purchase on march 2003. consumer thinks that it may be a possible computer sensor problem. also, dealer refused to examine vehicle. *la
05/07/2003107/14/1999
 While driving and without warning the accelerator pedal became stuck and it became hard for the consumer to control the vehicle. *nlm after the vehicle was driven for over an hour, the pedal had become stuck in which extra strength was applied and caused the vehicle to leap forward, then the pedal moved. *scc *jb
04/18/2003
 While driving at any speed and no warning the vehicles accelerator pedal stuck and it became difficult to get the vehicle to decelerate. *nlm
09/01/2002107/01/2002
 When the gas pedal was pressed, there was a delay in acceleration. the consumer had to pump the gas pedal to get the vehicle to move. *jb dealer cleaned dirty throttle body. blower only worked on high. failed resistor replaced. left front door panel was peeling and had to be replaced. *tt
12/01/20021
 When the gas pedal was pressed, there was a delay in acceleration. the consumer had to pump the gas pedal to get the vehicle to move. it was later determined that the throttle was dirty. a faulty resistor caused the blower to only work on high. the left front door panel fell off. *jb *nlm
05/12/2001104/01/2099
 No summary. dt
05/01/200202/01/2002
 Accelerator pedal intermittently sticks until a large force is applied. this caused delayed and lurching starts. problem fixed by replacing the throttle body. ford and dealership refused to pay for repair. mr
08/17/2002
 Vehicle lurches forward unexpectedly. took vehicle to dealer, and they stated that carbon has build up in throttle body.*ak
11/01/2099
 Throttle clean by dealer at my expense - solved issue for now - dangerous design. *ak
05/21/20011
 Consumer states that when pressing the brake pedal to stop, and then proceed to press the gas pedal, the vehicle will delay in taking off then vehicle will suddenly take off. please provide any information.*jb
107/05/1999
 The cruise control failed. nlm
03/01/20011
 Throttle body will stick intermittently during normal operation of vehicle. dealership examined vehicle and informed consumer they were aware of problem, and replaced the throttle body at the owner's expense. *ak *slc
02/01/20011
 While vehicle is in gear and stops with brake applied it will surge forward suddenly, and engine will runaway. dealership has examined vehicle and informed consumer that carbon build up on accelerator. this will be a reoccurring problem. *ak *slc
02/01/20004
 Consumer states that when problem began, throttle linkages were seizing at alternating startups, but now have increased from every deadstop and startup with no exceptions, consumer found that this series vehicle was not included in recall and is baffled by it. *slc
06/16/20001
 The vehicle experiences a hard shift when travelling up hills only in cruise control. *slc
1
 Vehicle is experiencing problems with the gas pedal freezing, this causes the vehicle to weave and makes it difficult to control. *slc
06/16/20001
 The vehicle experiences a hard shift when travelling up hills only in cruise control. *slc
1
 Vehicle is experiencing problems with the gas pedal freezing, this causes the vehicle to weave and makes it difficult to control. *slc
1
 Throttle control stuck while stopped at traffic light due to throttle body failure. yh
1
 When trying to merge into traffic vehicle would seem to hang up. dealer has cleaned throttle linkage, but defect has reoccurred. *ak
01/19/2000211/11/1999
 Vehicle does not respond to the reverse mode until heavy acceleration is applied resulting in hazardous condition. yh
VEHICLE SPEED CONTROL - ACCELERATOR PEDAL
02/24/20089300010002/16/2008
 Purchased vehicle one week ago, since then whenever i am going from park to drive the vehicle accelerates on its own revving the engine at 5,000 rpms making it very hard to stop vehicle while applying the brakes. you have to shut vehicle off and then put it in park, then try it again. sometimes it works and other times its worse!!! this vehicle is very unsafe and should be taken off the streets, or fixed properly by the manufacturer!!! i am very scared to drive this vehicle with my kids in it, for we might have an accident. this has happened everyday since we purchased this vehicle!!!! *tr
03/12/2006102/21/2004
 Accelerator pedal frequently sticks in up-position on 1999 mercury villager; mostly when vehicle is stopped. problem has been ongoing since purchase two years ago. *nm
01/31/2006108/01/1999
 1999 mercury villager- gas pedal sticks. car also smells like rotten eggs after it has warmed up. sometimes the smell goes away. *jb
01/28/2006116000100
 Dt*: the contact stated the accelerator pedal sticks. the pedal must be depressed hard in order to release. the vehicle was taken to the dealer three times. the first two times the dealer was unable to locate the source of the problem. the last time the dealer determined the throttle needed to be replaced.
08/22/20056500010006/08/1999
 The throttle sticks in the closed position, requiring an inordinate amount of force on the accelerator pedal to open the throttle. once sufficient force is applied to overcome the resistance, the vehicle will lunge forward unexpectedly, and has the potential to cause damage or injury. this problem has supposedly been corrected by the dealer cleaning the throttle body assembly, at my expense. however, based on the reports from other complainants, the problem is likely to recur and be a continual hazard. *jb
06/30/2005200
 Almost every time i drive the van, the accelerator has at least once incident when it is non-responsive. i have to hit the accelerator with my foot hard to get the car to move. if the car does respond then we accelerate rapidly. sometimes it takes more than one depression on the accelerator to get action. if a car is coming toward me i cannot rapidly avoid an accident. i cannot depend on the car to perform. this is a definite hazzard which needs to be addressed by the manufacturer. this is a 1999 mercury villager van.
06/27/20011200
 A few weeks later, after purchasing my car. i took it to the dealership complaining about my accelarator pedal getting stuck. their response, was they could not find a problem. this will be the 4 year with this problem.
02/20/200570000606/01/1999
 The accelerator sticks; excess pressure is required when starting from stop, causing vehicle to lunge forward. dealer said new throttle assembly needed.*ak
11/01/200480000209/26/1999
 Accelerator sticks. this is the 2nd time we have encountered this problem. the first time was within the 36k warranty and had it covered. cannot remember if they replaced throttle body or just cleaned. it occurred again .. this time @ 80k. i had them replace the throttle body (dealer recommendation for $459.82). i have owned a total of 4 villagers and this is the first time i have ever encountered anything like this. it is a hazard because you have to tap the pedal hard to get it to go. when tapping hard there is the possibility of hitting another car. as far as i am concerned this is a danger. i notice that many people have complained about this same issue. i cannot understand why ford motor is not coming up with a solution or covering the cost on this issue? *jb
08/10/200428000405/22/2000
 Gas pedal sticks. you have to actually stomp on the accelerator to get it to move. has done this since i have owned the vehicle. dealer has cleaned throttle cable 3 times. indicates it needs new throttle assembly. techs were advised (per my dealer) from ford to only clean throttle assembly when consumer complained. now after many miles and no warranty they suggest changing the complete assembly at my cost. i understand that ohio residents have a class action suit for this. how do all other owners of these vehicles from other states particpate in making the manufacturer responsible for this defect?
08/10/200472000106/01/2003
 While driving the accelerator pedal stuck. the dealership was notified but did not resolve the problem. *ak *nm
09/10/20044000030
 While stopping at a light and attempting to accelerate gas pedal stuck. as a result, vehicle surged forward and the tires spun out. *ak this problem has occurred repeatedly since about 40k miles, currently at 82k miles, this would occur at least one in five times the accelerator pedal was depressed. *sc
03/24/200115000202/02/2000
 Accelerator pedal sticks. had the throttle assembley replaced in 2001 and now it's doing the same thing again.*ak
08/05/20042008/05/1999
 1.gas pedal on 1999 mercury villager sticks or does not always respond when pressed. unit has done so since bought new/repaired once by dealer but continues to do this off and on/you never no when it will or won't respond.*ak
06/17/2004712002
 While driving, the accelerator pedal became stuck. *ak the consumer had to stomp on the accelerator causing the vehicle to jump forward. *tc *jb
11/01/200012000111/17/1998
 In the newspaper today i read about sticking accelerator pedal, which i have experienced after about 1 year of ownership. i may have received a recall, but i don't remember. however, the problem continues and creates a dangerous situation because the pedal will not always go down when needed. his is an intermittent problem. is there any information where mercury will fix this problem?*ak
01/12/2001250002508/24/1999
 Accelerator sticks in an unpredictable manner that can cause the vehicle to lurch forward. the vehcile is especially difficult to control in wet or icy conditions. it appears i will need to have the throttle body cleaned. this vehicle has the same engine and drive train as the nissan quest which had a recall for this repair. the dealer was contacted (they sell both nissan & mercury vehicles) and he indicated the recall was only for the quest. *la
01/01/200015
 The gas pedal sticks; i have taken it to the dealer on several occassions and they say it is a problem with this car. they sprayed the butterfly valve with wd40 and unstick it. it only lasts a couple of months. then back to the dealer.*ak
05/03/20041
 Intermittently while driving at any speed accelerator pedal stuck, and vehicle experienced suddenly acceleration. *ak
02/04/200402/24/1999
 Gas pedal sticks on my 1999 mercury villager and is very unsafe. i transport my three children every day in this van. i thought i purchased a great family vehicle but it seems just like many of the other complaints on this site my pedal started to stick after just hitting the 30,000 mile mark. coincidence??? i don't think so..... just had my van in for thousands of dollars of service and now this occurs and i am told it's going to cost me at least $800.00 to repair the throttle on my 5 yr old van with only 34,000 miles on it. how is this possible??? *nm
70000102/24/2002
 Gas pedal sticks, which is causing a delay in acceleration. *ak
12/01/2003700001805/23/1999
 The accelerator of my mercury villager sticks. this problem occurred previously and the dealer first cleaned the throttle body and then in january 2003 replaced the throttle body at a cost of about $400.00. less than a year later the problem has occurred again. the accelator always sticks. i will now have to pay again to have a new throttle body installed. i noticed on this web site that this is a very common complaint for 1999 mercury villagers and it's twin the nissan quest, along with 1999 mercury mountaineers, & mercury cougars. i can't understand why ford isn't being required to do something about such a dangerous condition. i've had many near accidents.*ak
09/07/2003530001
 Without warning accelerator pedal stuck to the floor while driving 45 mph, causing the consumer to lose control of the vehicle and hit an embankment. upon impact, both frontal airbag did not deploy. driver sustained injuries and was taken to the hospital. *ak
09/07/2003530001
 Without warning accelerator pedal got stuck the floor while driving 45-mph, causing the consumer to lose control of the vehicle and hit an embankment. upon impact, both frontal airbag did not deploy. driver sustained injuries and was taken to the hospital. *ak
11/25/2003485001002/05/2000
 On my 1999 mercury villager minivan, the gas pedal sticks when trying to accelerate from a stop or after coasting. i have to step hard on the gas pedal to accelerate. this is unsafe because when the van moves it moves to fast, causing problems if there is a car in front of me. *la
09/08/2003150
 Gas pedal sticks. frequently after coming to complete stop at a light, when pushing down on gas pedal, pedal goes down, but nothing happens. usually, pedal must be pumped several times before it engages. had it cleaned out by dealer who said it was not covered under the extended warranty and cost over $200.00. i refuse to pay to have it repaired/cleaned again. this is a safety concern and ford motor company should replace the deffective parts. some day i will get rear-ended.*ak
07/29/200335000212/26/1999
 We own a '1999 mercury villager van. the brakes have had extensive repairs twice ,and now must be replaced again after only 13,000 miles. secondly, the accelerator sticks. it has been repaired once and requires repair again. (first time under warranty. this time at a cost of approx. $460.) the repairmen at the dealership claim the device used to prevent sludge from accumulating on the accelerator line tends to warp due to heat exposure allowing sludge to accumulate on the line and causing the accelerator to stick. it was first repaired at 35,000 miles and now requires a second repair at 73,000 miles. *ak
06/01/2003400003308/01/2001
 Gas pedal sticking. problem is not in the cable. *ak
08/01/2002207/01/2002
 When the gas pedal was pressed, there was a delay in acceleration. the consumer had to pump the gas pedal to get the vehicle to move. *jb the vehicle needed a new door panel and an injector. scc
10/01/2002107/01/2002
 When the gas pedal was pressed, there was a delay in acceleration. the consumer had to pump the gas pedal to get the vehicle to move. *jb when the gas pedal was pressed, there was a delay in acceleration. the consumer had to pump the gas pedal to get the vehicle to move. *mr
03/09/200323580208/29/1999
 My 1999 mercury villager, had the throttle body replaced at 23,580 miles, and now, at 76,000 miles, it needs to be replaced again. considerable foot force is needed to overcome a stuck accelerator pedal, so the vehicle jumps forward from a stopped condition. this is unsafe and annoying! *jb
01/20/2003400003505/17/1999
 The accelerator on my 1999 mercury villager sticks in the up position. this has caused several near accidents when i've had to stomp the accelerator to unstick it. this is a problem when stopped in traffic because it could cause you to ram into the car in front of you. also, i have found myself stuck in the middle of intersections. the problem first occurred about two years ago and was fixed by the dealer. the problem has now become much worse and i was told that the throttle body will have to be replaced at a cost of $420.00. i saw from the customer complaints on this website that this is a common complaint from mercury villager owners & nissan quest owners (the same van as a villager). i have asked people at random that i've seen driving villiagers and many of them say they have the same problem. i don't understand why this isn't being fixed as a recall since it is clearly a safety hazard to have a stuck accelerator, and it appears to be a common problem for the mercury villager & nissan quest.
09/27/200209/01/2099
 Gas pedal was sticking would have to punch the pedal to release. mr
09/20/2002
 Consumer having problems accelerating. *mr
09/03/2002509/20/1999
 Accelerator pedal was sticking after stopping, vehicle was checked repeatedly by dealer, who cleaned throttle cable. however problem was still occurring. consumer very concerned about safety while driving on highway.*ak *yh
01/01/2002
 Throttle linkage pedal would stick intermittently while driving. vehicle at dealer. feel free to provide any further information.*ak
09/01/2001208/30/2001
 Consumer states that when attempting to accelerate from a stop, the gas pedal must be punched due to the gas pedal sticking. *slc
01/02/2001108/01/2099
 Gas pedal sticks on many villagers and is very unsage. dealer said that it is common and costs $700 to repair throttle body--this sounds like a manufacturers defect. *ak
09/01/2001208/30/2001
 Consumer states that when attempting to accelerate from a stop, the gas pedal must be punched due to the gas pedal sticking. *slc
12/15/2001
 While applying gas accelerator sticks.*ak
02/05/2002107/10/2001
 Accelerator pedal intermittently sticks from a stop position or when coasting at a low speed. dealer was not notified at this time. *ak dealer repaired parts under warranty. *slc
12/01/2001108/01/1999
 Accelerator pedal began to stick after stopping. it took a good push to get the engine to respond, resulting in jerky starts and some tire burning. *ak
10/10/2001
 Accelerator pedal becomes real hard, and consumer has to put alot of force to push pedal in. this problem occurs whenever consumer is driving. contacted dealer, and the dealer was not willing to do anything. *ak
11/19/2001
 Accelerator pedal would stick intermittently. dealer notified, and was unable to duplicate the problem. feel free to provide any further information concerning this matter. *ak
08/01/20002
 Accelerator pedal will stick in closed position and not accelerate, dealership has repaired this problem one year ago under warranty and problem has reoccurred, dealer informed consumer that this was a common complaint, consumer is concerned that she may rear end someone. *slc
02/15/20011005/01/1999
 The accelerator sticks in an unpredictable manner that has caused near accidents.*ak
11/01/2000
 Gas pedal gets stuck whenever consumer is trying to acclerate. has not contacted dealer.*ak
02/22/200105/01/1999
 Gas pedal sticks (off) when attempting to accelerate either from a stop or after coasting. vehicle has been back to dealer twice. first they cleaned the throttle assembly, second time replaced the throttle body cable. neither 'repair' did anything to help the problem. i checked your site and saw in 1998 and 1999 there were several more problems on these vans just like ours. we've nearly hit cars in front of us when trying to slowly move up in traffic, and often spin the wheels when trying to accelerate from stop signs or traffic lights.*ak
209/01/1999
 Gas pedal is hard to push. it becomes stuck at times, causing sudden acceleration. deaeer has been contacted.*ak *slc
1
 Consumer noticed that throttle body needed replacing. acclerator pedal stuck in middle of intersection causing loss of forward movement. this forced driver to apply great force to accelerator pedal in order for vehicle to accelerate. also, part was on national back order. *ak the replacement parts are scarce due to the problem being common. *yh
1
 The gas pedal stuck while driving. yh
10/01/1999
 Intermittently vehicle experienced non-acceleration when applying the accelerator pedal. dealer notified, and informed consumer that parts were on back order since january 2000. can nhtsa share some light on this matter. *ak
01/01/20000
 When pressing on accelerater vehicle will not go. when at a stop sign and getting ready to accelerate, pedal will not push down, if wanting to pass someone, accelerator pedal will not go down. consumer feels this is unsafe because kids are present in vehicle, and someone could easily run into the back of vehicle.
 Gas pedal gets stuck so that it cannot be applied in some situations. this has nearly caused accidents while trying to turn corners. dealer has been contacted. *ak
VEHICLE SPEED CONTROL - CABLES
09/20/20042
 While accelerating the vehicle vibrated then jerked on it's own. the consumer had take the vehicle to the dealer for inspection, and the mechanic determined that the throttle body needed to be replaced. the consumer then informed the mechanic that this problem occurred more than once and had not been resolved. *ak *sc
VEHICLE SPEED CONTROL - LINKAGES
09/08/20021
 On three different occasions while applying brakes the vehicle will suddenly accelerate. *mr
11/01/1999
 Accelerator pedal sticks from vehicle stationary position. applying enough force to break it free, results in sudden acceleration.*ak
1
 When accelerating from a stop vehicle will not move or take off due to defective accelerator pump. parts were not available unitl may,2001. in meantime, consumer was driving an unsafe vehicle.*ak