Mercury Villager 2002
Model Villager made in 2002 by Mercury got 16 consumer complains as well as 27 service bulletins. Consumer complaints with reference, among others things, to air bags and electrical system. Technical service bulletines regarding electrical system and engine and engine cooling. The car has one 3.3 engine.
Model 2002
Engine [L] | Cylinders | Transmission | Drive | Estimate MPG (city/highway/combined) | Unadjusted MPG (city/highway/combined) | Fuel | Fuel cost | Class | Release date |
---|---|---|---|---|---|---|---|---|---|
3.3 | 6 | Lockup/automatic, 4 gears | F | 17/23/19 | 18.3517/28.9308/21.9663 | Regular | 1184 | SPEC PURP VEH - MINIVAN - 2WD |
Bulletins
Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
---|---|---|---|---|---|
ELECTRICAL SYSTEM | |||||
03226 | 11/10/2003 | 10008159 | Update wiring harness when replacing fuel injector. *tt | 07/22/2004 | |
ELECTRICAL SYSTEM - BATTERY | |||||
0245 | 03/04/2002 | 636065 | Information regarding discharged battery charging service tips and guidelines. *tt | 11/05/2002 | |
ENGINE AND ENGINE COOLING - ENGINE - GASOLINE | |||||
01246 | 12/10/2001 | 630515 | Engine oil system priming procedures, service tips for reports of premature engine failure. *tt | 04/18/2002 | |
0214 | 01/21/2002 | 630001 | Some engine assemblies with aluminum cylinder heads repaired in-vehile have been found to leak coolant and/or oil from the cylinder head gasket area. *tt | 04/11/2002 | |
EQUIPMENT | |||||
15110 | 08/01/2001 | 624140 | Information regarding rear entertainment system lock down screws. *slc | 11/01/2001 | |
EQUIPMENT - ELECTRICAL - AIR CONDITIONER | |||||
02208 | 10/14/2002 | 10013060 | Climate control a/c service tech tips. *eh | 04/07/2005 | |
15229 | 09/01/2001 | 625859 | Some vehicles may exhibit poor and / or no a/c performance. *tt | 12/04/2001 | |
EQUIPMENT - ELECTRICAL - RADIO/TAPE DECK/CD ETC. | |||||
15971 | 06/01/2002 | 637438 | Some vehicles may exhibit static or ignition noise through the radio on the am band. *tt | 11/26/2002 | |
15621 | 02/01/2002 | 630665 | Some vehicles with the rear seat entertainment system may exhibit an inoperative condition. *tt | 04/19/2002 | |
INTERIOR LIGHTING | |||||
15586 | 01/01/2002 | 630140 | Some vehicles may exhibit interior lamps that come on while driving. *tt | 04/15/2002 | |
POWER TRAIN - AUTOMATIC TRANSMISSION - CONTROL MODULE (TCM, PCM) | |||||
042107 | 12/13/2004 | 042414 | 10014086 | General (pcm) power train control module programming procedures. *tt | 04/28/2005 |
04217 | 11/01/2004 | 10013369 | General power train control module (pcm) programming procedures. *tt | 04/15/2005 | |
POWER TRAIN - AUTOMATIC TRANSMISSION - COOLING UNIT AND LINES | |||||
03148 | 07/21/2003 | 10003748 | New transmission cooler flusher - service tips. 2003 escort and super duty f series included. *tt | 10/29/2003 | |
POWER TRAIN - AUTOMATIC TRANSMISSION - PARK/NEUTRAL START SWITCH | |||||
01181 | 09/17/2001 | 625715 | Brake shift interlock.*jb | 11/30/2001 | |
SERVICE BRAKES, HYDRAULIC - SWITCHES - BRAKE LIGHT | |||||
02176 | 09/02/2002 | 10008580 | Lamp-brake-invadvertent disabling of brake shift interlock. *mj | 08/05/2004 | |
STRUCTURE - BODY - DOOR | |||||
0243 | 03/04/2002 | 636061 | Some vehicles built from 9/26/1998 through 9/5/2001 may exhibit power door locks that self-active or cycle on. *tt | 11/04/2002 | |
01188 | 09/17/2001 | 625707 | Power door locks, self activating or cycling.*jb | 11/30/2001 | |
STRUCTURE - BODY - TAILGATE | |||||
15713 | 03/01/2002 | 636354 | Information pertaining to liftgate cylinder operation. *tt | 11/07/2002 | |
SUSPENSION | |||||
15351 | 10/01/2001 | 630178 | Some vehicles equipped with 15 inch steel wheels and general tires may exhibit a vibration above 45 miles per hour (mph) felt in the steering wheel, seat, or floor. *tt | 04/15/2002 | |
UNKNOWN OR OTHER | |||||
15833 | 04/01/2002 | 637580 | Subject regarding remote entry transmitter programming procedure. *tt | 12/03/2002 | |
0256 | 03/18/2002 | 636049 | This bulletin involves proper procedures for preparation of service sheet metal parts coated with electro deposition primer (e-coat). *tt | 11/04/2002 | |
01157 | 08/06/2001 | 623988 | Information regarding transmission fluid usage charts. *slc | 10/31/2001 | |
VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - REAR WINDOW | |||||
04189 | 12/13/2004 | 04245 | 10014062 | Rear window defroster grid/integral antenna diagnosis and repair - terminal tab repair. *tt | 04/27/2005 |
VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - WINDSHIELD - CONTROLS/WIRING | |||||
041514 | 08/09/2004 | 04189 | 10011159 | Rear window defroster grid/integral antenna diagnosis and repair - terminal tab repair. *tt | 01/04/2005 |
031501 | 07/12/2004 | 04137 | 10009321 | Inoperative electric rear window defroster (heated backlite) grid lines, integral antenna concerns. *tt | 09/23/2004 |
VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - WINDSHIELD - HEATER CORE | |||||
01156 | 08/06/2001 | 623944 | Some vehicles may exhibit heater core leaks. *slc | 10/31/2001 | |
VISIBILITY - GLASS, SIDE/REAR | |||||
15556 | 01/01/2002 | 630091 | Information regarding flip out window latch adjustment. *yh | 04/12/2002 |
Consumer Complaints
Fail date | miles | occurences | Purchase date |
---|---|---|---|
AIR BAGS | |||
06/19/2006 | 70000 | 1 | 06/08/2002 |
Dt*: the contact stated while driving 25 mph on a normal road conditions the vehicle crash into another vehicle exiting a parking lot. a police report was processed at the scene of the accident. the fire department was also present but no evacuation was required for the minor injries incurred. the airbags did not deploy however the seatbelts did restrain the occupants. the vehicle was determined to be a total loss. | |||
05/03/2005 | 37000 | 1 | 10/15/2002 |
Contacts wife hit a car at about 45 mph, there were no airbags deployed, and very little braking before impact. vehicle was hit in the front and the occupant was wearing a seat belt. there were pictures taken, police report made, and there will be repair invoices. *ak *sb *nm | |||
ELECTRICAL SYSTEM | |||
10/01/2006 | 28500 | 11 | 08/28/2006 |
We purchased a used (28k miles) 2002 mercury villager in 8'06. as i later found out this is a sister to the nissan quest. within 2 months it started to have periodic starting problems - meaning all power seemed ok, but when the key was turned, only a clicking sound was heard. we discovered sometimes this could be corrected by opening & closing the doors, or cycling the locks. after searching the web i found others with what appeared to be a similar problem and what others claimed the fix was. it seems an anti-theft ignition inhibit relay is the culprit. it seems to me failure of this relay should be be in a fail-safe fashion. nonetheless, is there a factory tsb for this issue from mercury or nissan? is there a part available to correct this problem? already my wife and kids have been stranded due to this problem and i imagine someone somewhere may have an actual emergency. *nm | |||
ENGINE AND ENGINE COOLING - ENGINE | |||
11/20/2008 | 98000 | 1 | |
Engine failure due to sudden loss of oil. *tr | |||
EQUIPMENT | |||
04/04/2006 | 61000 | 1 | 12/27/2004 |
While driving for an extended period of time using cruise control, the speedometer suddenly failed at an approximate odometer reading of 61,000 miles. the speedometer had also failed on my previously owned '93 villager for short periods but the current failure on my '02 villager continued throughout the following 7 hours of my trip home. subsequently, the service engine soon indicator lit up and the engine now briefly loses power upon startup and initial acceleration. i will call dealership in the morning to see if this problem is covered. i am very upset that my relatively young van has now lost value due to uncertified mileage on the title when i want to sell it. because it happened in the midst of my trip, i was delayed while checking the source of the indicator light and had to drive home without knowing my true speed. *jb | |||
OTHER | |||
08/11/2006 | 54840 | 1 | 04/09/2002 |
U.s. department of transportation national highway traffic safety administration office of defects investigation (nvs-211) 400 7th street, sw washington, dc 20590 september 1, 2006 i own a 2002 mercury villager estate mini van with 54,840 miles and the paint is peeling and in some places showing corrosion. i have been told by the courtesy ford lincoln mercury dealership that there is nothing they can do and the ford customer service agents tell me the same thing and only a district representative can make the determination. unfortunately, neither the dealership or ford customer seen to know how to locate him. i can furnish photos of the vehicle hood with paint peeling off and the back where there is rust near the rear windshield wiper. ford and the dealership are not responding to my attempts to correct the problem. they tell me that only the field representative can make the decision, but they will not tell me how to communicate with him. it has been over a month. *jb | |||
SERVICE BRAKES, HYDRAULIC | |||
1 | 11/19/2002 | ||
The consumer took the vehicle in for the 15000 mile check up and because the brake light was on. while driving the consumer pressed the brake pedal and the pedal went to the floor. the dealer replaced parts but the consumer does not know which parts were replaced. please describe further. *nlm | |||
SERVICE BRAKES, HYDRAULIC - ANTILOCK - CONTROL UNIT/MODULE | |||
11/21/2006 | 65000 | 1 | |
During a vacation trip on november 21, 2006, the proportional valve on our 2002 mercury villager began to apply the brakes while we were on the interstate. there was no warning light, just a gradual increase in the power necessary to keep going. by the time we realized it, the entire brake system had overheated, resulting in over $1,000 in dealer repairs. our contention is that this is a manufacturing defect and the vehicle should at least have been considered for some form of reimbursement. we also wanted to make the nhtsa aware of this in case other consumers encounter similar problems. as it was, the entire cost of the repair was for our account. *nm | |||
STEERING | |||
12/15/2002 | |||
2002 mercury villager has vibration in steering wheel at speeds above 10mph. dealer has tried 3 times to fix and even replaced 2 of the 4 tires. still the vibration. repair shop other than the dealer suggested switching brands of tires because after they aligned the front end they rotated the tires to try to isolate the vibration problem only to find that the rotation nullified the alignment. hard for me to believe that with all the villagers manufactured i'm the only one with this problem. | |||
STEERING - COLUMN | |||
08/11/2004 | 1 | ||
While driving 55 to 60 mph steering wheel feels loose, and makes a loud noise. dealership inspected vehicle several times, bu tproblem recurred. *ak | |||
STEERING - WHEEL AND HANDLE BAR | |||
Consumer called complainimng about having problems with the steering. also stated that there is a real bad vibration on the steering wheel.dealer was contacted and stated that they will fix it and the vehicle has been tothe dealer a total of four times since the purchase on sep.302,2002. ph | |||
STRUCTURE | |||
11/28/2007 | 1 | 08/03/2002 | |
Motor mount must be replaced do to failure. any acceleration or shifting causes the engine to shake. this shaking causes a strong vibration throughout the van. i was quoted $200 to replace the mount. *tr | |||
STRUCTURE - FRAME AND MEMBERS | |||
10/07/2002 | |||
Consumer states when reach a speed of 60mph the vehicle shakes violently. dealer notified repaired problem reoccured. ts *dt | |||
SUSPENSION | |||
04/10/2003 | 1 | ||
The front of the vehicle experienced a sever vibration. *jb | |||
SUSPENSION - FRONT | |||
10/21/2006 | 68000 | 2 | 05/22/2004 |
Front suspension ball joints are prone to excessive wear and failure. joints replaced at 28,000 miles are now failing again at 68,000 miles. there is no service required on these joints. wear causes excessive tire life loss, vibration in the steering and potential loss of steering control. *nm | |||
TIRES | |||
3 | 10/07/2002 | ||
Problems with vibration in rear and right front of vehicle. *mr there was a vibration in the rear and the right front. the tires were replaced three times. the vibration remained which also caused the seats to vibrate. *scc *jb |
Car dealers selling
State | City | Zip | Name | Phone |
---|---|---|---|---|
GA | COLUMBUS | 31902 | GATEWAY LINCOLN MERCURY | 706-571-2486 |
IL | DANVILLE | 61832 | COURTESY FORD | 217-442-3035 |
IL | SCHAUMBURG | CARMAX | ||
MI | HOWELL | 48843 | KRUG FORD | 517 546 2250 |
OH | LEBANON | 45036 | CHARLIE WATSON FORD MERCURY | |
OH | MAPLE HEIGHTS | LIBERTY FORD |