Newmar Kountry Star 2004
Model Kountry Star made in 2004 by Newmar got 12 consumer complains there are 8 recalls as well as 3 service bulletins. Consumer complaints with reference, among others things, to engine and engine cooling, equipment and seats. Technical service bulletines regarding equipment, seat belts. There were some recalls concerningelectrical system, equipment and seat belts.
Model 2004
Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| ELECTRICAL SYSTEM | ||||||||||||||||
| 05V109000 | NEWMAR CORPORATION | V (Vehicle) | 1738 | MFR | NEWMAR CORPORATION | 03/24/2005 | 03/24/2005 | 571 | 101 & 105 | |||||||
| Defect Summary | Certain class a motor homes built on workhorse chassis fail to comply with the requirements of federal motor vehicle safety standard (fmvss) no. 101, controls and display and standard no. 105 hydraulic and electric brake systems. models with actia instrument cluster, the incorrect software programmed into the cluster such that certain warnings are not displayed. | |||||||||||||||
| Consequence Summary | Incorrect software may not have the ability to illuminate warning lamps indicating brake system failures. the standards require driver warning when brake failure codes are set. | |||||||||||||||
| Corrective Summary | Workhorse is conducting the owner notification and remedy for this campaign. owners may contact workhorse at 1-877-294-6773 or newmar at 574-773-7719. | |||||||||||||||
| Notes | Workhorse recall no. 50402-c.customers may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov. | |||||||||||||||
| EQUIPMENT | ||||||||||||||||
| 10V434000 | NEWMAR CORPORATION | from 08/16/2001 to 06/02/2010 | V (Vehicle) | 435 | 04/06/2011 | ODI | NEWMAR CORPORATION | 09/22/2010 | 09/23/2010 | |||||||
| Defect Summary | Newmar is recalling certain recreational trailers equipped with dimplex electraflame, symphony, or optiflame branded electric fireplaces, stoves, and fireplace inserts. the plug in remote control receiver for the fireplace can overheat. | |||||||||||||||
| Consequence Summary | An overheated receiver could cause a fire. | |||||||||||||||
| Corrective Summary | Newmar is working with dimplex and dimplex will provide owners a free replacement plug-in remote control kit. the safety recall began on april 6, 2011. owners may contact dimplex north america customer service at 1-888-346-7539. | |||||||||||||||
| Notes | Owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov . | |||||||||||||||
| EQUIPMENT - RECREATIONAL VEHICLE | ||||||||||||||||
| 08V366000 | NEWMAR CORPORATION | from 06/01/2003 to 11/30/2006 | V (Vehicle) | 2192 | 10/23/2008 | ODI | NEWMAR CORPORATION | 07/17/2008 | 07/31/2008 | |||||||
| Defect Summary | Newmar is recalling 772 my 2004-2005 american star, kountry aire, mountain aire, my 2003-2006 kountry star, my 2007 x-aire fifth wheel trailers; my 2007 bay star, my 2004-2007 kountry star, my 2004-2006 mountain aire, my 2003-2005 scottsdale class a motor homes; and my 2004-2006 dutch star, my 2003-2006 kountry star, my 2004-2006 mountain aire diesel pusher motor homes equipped with a two-door refrigerator manufactured by the dometic corporation. the refrigerator may have a defect in the boiler tube. pressurized coolant solution could be released into an area where an ignition source (gas flame) is present. | |||||||||||||||
| Consequence Summary | If this solution is exposed to an ignition source under certain specific circumstances, it can result in a vehicle fire. | |||||||||||||||
| Corrective Summary | Newmar is working with dometic to repair these refrigerators (please see 08e032). dometic will repair these refrigerators by installing a secondary burn housing, a thermal fuse, and a melt fuse free of charge. dometic has retained stericycle inc. to manage this campaign. stericycle will assist the owner in locating dealerships or service centers and will provide assistance with scheduling of appointments. owners may contact dometic/stericycle at 1-888-446-5157 or newmar at 1-574-773-7791. | |||||||||||||||
| Notes | Customers may contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty: 1-800-424-9153); or go to http://www.safercar.gov. | |||||||||||||||
| SEAT BELTS - FRONT - ANCHORAGE | ||||||||||||||||
| 04V403000 | NEWMAR CORPORATION | V (Vehicle) | 315 | 10/01/2004 | MFR | NEWMAR CORPORATION | 08/17/2004 | 08/18/2004 | ||||||||
| Defect Summary | On certain motor homes, during manufacturing, the seat belt shoulder harness attachment location for the passenger seat was not properly welded or attached. | |||||||||||||||
| Consequence Summary | In the event of a crash, the shoulder harness may become loose or unattached causing serious injury to anyone in the passenger seat. | |||||||||||||||
| Corrective Summary | Dealers will install a new plate over existing by drilling four attachment holes on each side of new plate and add securing bolts. this recall began october 1, 2004. owners may contact newmar at 1-574-773-7791. | |||||||||||||||
| Notes | Customers can also contact the national highway traffic safety administration | |||||||||||||||
| SEAT BELTS - FRONT - BUCKLE ASSEMBLY | ||||||||||||||||
| 04V244000 | NEWMAR CORPORATION | V (Vehicle) | 84 | 05/28/2004 | ODI | NEWMAR CORPORATION | 05/18/2004 | 05/27/2004 | 571 | 209 | ||||||
| Defect Summary | Certain seat belt buckles on some motor homes fail to conform to the load requirement of federal motor vehicle safety standard no. 209, seat belt assemblies. | |||||||||||||||
| Consequence Summary | The seat belt buckle may unlatch in the event of a vehicle crash, possibly resulting in personal injury to the seat occupant. | |||||||||||||||
| Corrective Summary | Amsafe will notify customers and replace the buckles. the recall began may 28, 2004. owners should contact amsafe at 1-574-266-8330 or newmar at 1-574-773-7791. | |||||||||||||||
| Notes | Customers can also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236). | |||||||||||||||
| SERVICE BRAKES, AIR - DISC - CALIPER | ||||||||||||||||
| 04V019000 | NEWMAR CORPORATION | V (Vehicle) | 37 | 05/20/2004 | ODI | NEWMAR CORPORATION | 01/09/2004 | 01/15/2004 | ||||||||
| Defect Summary | On certain motorhomes built on workhorse chassis and equipped with bosch zops brake calipers, the pads can drag on the rotor surface due to the pin slide. | |||||||||||||||
| Consequence Summary | A hang up or lock up may cause the calipers to over heat and not allow the driver to stop safely. this could cause overheating of the brake calipers which could result in a vehicle fire. | |||||||||||||||
| Corrective Summary | Workhorse is notifying customers and will arrange to have the calipers and brake pads replaced on the affected vehicles. owners should contact workhorse at 1-877-294-6773 or newmar at 1-574-773-5153. | |||||||||||||||
| Notes | Customer's can also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236). | |||||||||||||||
| SERVICE BRAKES, AIR - SUPPLY | ||||||||||||||||
| 05V263000 | NEWMAR CORPORATION | V (Vehicle) | MFR | NEWMAR CORPORATION | 06/02/2005 | 06/08/2005 | ||||||||||
| Defect Summary | On certain motor homes equipped with ametek ngi gauges, the air gauges are not properly calibrated and the low air warning indicator may be activated when actual air reservoir pressure readings are below the federal motor vehicle safety standard required range of 60 to 65psi. | |||||||||||||||
| Consequence Summary | This may cause the parking brake to engage without warning, thus throwing the passenger forward, creating the potential for injury to occupants. | |||||||||||||||
| Corrective Summary | Spartan is conducting the owner notification and remedy for this campaign. dealers will install a harness jumper cable to each air sender. owners may contact spartan at 800-543-4277 or newmar at 574-773-7719. | |||||||||||||||
| Notes | Customers may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov. | |||||||||||||||
| SERVICE BRAKES, HYDRAULIC | ||||||||||||||||
| 09V217000 | NEWMAR CORPORATION | from 07/24/2000 to 03/18/2009 | V (Vehicle) | 2578 | 05/01/2009 | ODI | NEWMAR CORPORATION | 06/11/2009 | 06/11/2009 | |||||||
| Defect Summary | Newmar is recalling 2,578 motorhomes equipped with axles that include bosch zops or zoht pin slide hydraulic disc brakes. when combined with occasional or seasonal vehicle operation may experience calipers sticking in the applied position. this can result in abnormal heat generation at the wheel end causing brake drag. the driver would normally have warning of the brake drag if undetected by the driver. | |||||||||||||||
| Consequence Summary | The driver would normally detect the brake drag but if undetected the temperature increase at the wheel end can eventually lead to soft pedal conditions due to brake fluid boil, and possible extended stopping distance increasing the risk of a crash. | |||||||||||||||
| Corrective Summary | Dealers will inspect and replace the necessary components free of charge. workhorse is handling the remedy and owner notification for this campaign please see 09v-110. owners may contact workhorse at 1-877-246-7731. | |||||||||||||||
| Notes | Owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov . | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| EQUIPMENT | |||||
| 343 | 06/02/2008 | 10025862 | Newmar corporation: all motorized rv. a thermal limit switch is added to certain 1200 lr, 1200 lrim, and 1201 lrim refrigerators to prevent possible excess or overheating conditions in the heater area of the cooling unit to exceed a certa | 09/11/2008 | |
| EQUIPMENT - RECREATIONAL VEHICLE | |||||
| 344 | 06/04/2008 | 10025861 | Newmar corporation: all motorized equipped with norcold refer. change cooling unit heating element vendors; there is a new style electric heating element that must be used in certain new cooling units. *pe | 09/11/2008 | |
| SEAT BELTS | |||||
| TSB-372 | 04/30/2010 | 10034235 | Newmar corp.: failed amsafe seat belts being returned to newmar for warranty coverage. please note that when changing out warranty amsafe seat belts, both harness strap with clip and buckle portion will need to be returned. all motorized | 10/27/2010 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ENGINE AND ENGINE COOLING - ENGINE - DIESEL | |||
| 05/31/2008 | 38000 | 1 | 01/17/2004 |
| Tl*the contact owns a 2004 newmar kountry star rv. while driving approximately 60 mph on normal road conditions, smoke appeared from the rear of the vehicle. the contact pulled over to inspect the vehicle and noticed smoke and flames in the engine compartment. the fire engulfed the entire vehicle. the failure occurred without warning. the fire department was called to the scene and a report was filed. the vehicle was completely destroyed. there were no injuries. the vehicle was towed to the insurance company's storage facility. the cause of the failure has not been determined. the failure and current mileages were 38,000. updated 12/02/08. *lj updated 12/03/08. *jb | |||
| EQUIPMENT | |||
| 03/22/2007 | 1 | 04/14/2005 | |
| My 2004 kountry star has a dometic ref recall according to model and serial #. newmar said my 04 was not affected. the newmar recall nhsta id 07v075000 is only for 1997-2003. i have not received a recall notice because my model is a 2004. | |||
| EQUIPMENT - RECREATIONAL VEHICLE | |||
| 08/29/2004 | 1700 | 1 | |
| Recreational vehicle's rear seats are not properly attached to the chassis. consumer is concerned that in an event of a collision or roll over the seats would not stay in position. *ak | |||
| SEATS - MID/REAR ASSEMBLY | |||
| 08/29/2004 | 1700 | 1 | |
| Recreational vehicle's rear seats are not properly attached to the chassis. consumer is concerned that in an event of a collision or roll over the seats would not stay in position. *ak | |||
| STEERING | |||
| 09/28/2010 | 30000 | ||
| Ball joints on the spartan chassis supplied by tuthill are defective. these companies are aware of this. i have approximately 30k miles on my 2004 kountry star diesel motor home and all upper and lower ball joints(rubber cups) are defective and splitting. i contacted both spartan and tuthill and was told, there are only a hand full of complaints about this issue and that i am no longer under warranty. defective ball joints are are safety issue that these companies are fully aware of this issue and have elected to disregard it. the defects are not noticed until the warranties are no longer in effect. many rv owners don't know of this problem. | |||
| 05/07/2005 | 1 | 04/14/2005 | |
| 2004 newmar kountry star is not listed under the nhsta recall #03v-488. i have tried to obtain the recall records from newmar, and the dealer since the mh was already at a dealership when notification were supposed to be sent out. but i am getting conflicting info concerning the recall records, since there is no record that the notices were sent out. finally an independent mechanic corrected the recall at no cost to me on 02/06. but i am having additonal problems which i believe is a direct result of the recall and therefore my mh remains in the same unsafe condition as when the recall was made.*ak | |||
| 05/06/2005 | 1 | ||
| My previous complaint to odi # 10126325, i did not know that a nhtsa safety recall # 03v-488 had been issued for my motorhome. i contacted newmar in may, 2005 that i was concerned about the safety of my motorhome as explained in previous complaint. although, i have had my motorhome checked repeatedly, no one ever checked to determine if the recall had been done. i have no stickers on my motorhome that would show that the work had been done. but the paperwork from freightliner says that the work had been done. a mechanic in del rio texas, showed me the steering stop bolts were missing the nodule and were hitting the axle and the steering was decreased. i understand this in return effects the steering gear box. also other steering components can be effected. i believe that this has happened. the recalled was 12/03 and was suppose to be corrected 01/04 before the motorhome was sold in florida to the original owner. i spoke with newmar customer relations. i understand that they do not know anything about the recall. since i am not familiar with recall procedure, i do not know who the recall would go to if the motorhome was setting on the lot of independence rv dealer in florida. *nm | |||
| SUSPENSION - FRONT | |||
| 05/07/2005 | 1 | 04/14/2005 | |
| 2004 newmar kountry star is not listed under the nhsta recall #03v-488. i have tried to obtain the recall records from newmar, and the dealer since the mh was already at a dealership when notification were supposed to be sent out. but i am getting conflicting info concerning the recall records, since there is no record that the notices were sent out. finally an independent mechanic corrected the recall at no cost to me on 02/06. but i am having additonal problems which i believe is a direct result of the recall and therefore my mh remains in the same unsafe condition as when the recall was made.*ak | |||
| 05/06/2005 | 1 | ||
| My previous complaint to odi # 10126325, i did not know that a nhtsa safety recall # 03v-488 had been issued for my motorhome. i contacted newmar in may, 2005 that i was concerned about the safety of my motorhome as explained in previous complaint. although, i have had my motorhome checked repeatedly, no one ever checked to determine if the recall had been done. i have no stickers on my motorhome that would show that the work had been done. but the paperwork from freightliner says that the work had been done. a mechanic in del rio texas, showed me the steering stop bolts were missing the nodule and were hitting the axle and the steering was decreased. i understand this in return effects the steering gear box. also other steering components can be effected. i believe that this has happened. the recalled was 12/03 and was suppose to be corrected 01/04 before the motorhome was sold in florida to the original owner. i spoke with newmar customer relations. i understand that they do not know anything about the recall. since i am not familiar with recall procedure, i do not know who the recall would go to if the motorhome was setting on the lot of independence rv dealer in florida. *nm | |||
Car dealers selling
| State | City | Zip | Name | Phone |
|---|---|---|---|---|
| FL | WINTER GARDEN | INDEPENDENCE RV |