Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 03/11/2013 | 75181 | ||
| Drove to work on mon 3/11/13. when going out at lunchtime to run errands, car would not start and didn't start until repaired by nissan service. repair shop knew instantly what the problem was and why. i'm a single parent in a 1-car home and this issue causes me/my school-aged children both need and financial hardships. over 132 folks had same problem as found on about automobile complaints website alone. this doesn't factor in the number of consumers who have also experienced this problem and didn't write about it publicly. this should be a recall issue. nissan service replaced steering lock control unit. total cost to me was $700.41. | |||
| 02/25/2013 | 63500 | ||
| Car was parked in public transit parking garage. upon returning, car would not turn on. the ignition button remained in the lock position and the yellow intelligent key sensor light illumintaed on the dash. car had to be towed and nissan dealer quoted $800 to repair. dealer said the tsb is ntb10-053 - the steering lock has an internal failure and must be replaced. intelligent keys must be reprogrammed upon steering lock replacement. | |||
| 03/11/2013 | 75181 | ||
| Drove to work on mon 3/11/13. when going out at lunchtime to run errands, car would not start and didn't start until repaired by nissan service. repair shop knew instantly what the problem was and why. i'm a single parent in a 1-car home and this issue causes me/my school-aged children both need and financial hardships. over 132 folks had same problem as found on about automobile complaints website alone. this doesn't factor in the number of consumers who have also experienced this problem and didn't write about it publicly. this should be a recall issue. nissan service replaced steering lock control unit. total cost to me was $700.41. | |||
| 02/25/2013 | 63500 | ||
| Car was parked in public transit parking garage. upon returning, car would not turn on. the ignition button remained in the lock position and the yellow intelligent key sensor light illumintaed on the dash. car had to be towed and nissan dealer quoted $800 to repair. dealer said the tsb is ntb10-053 - the steering lock has an internal failure and must be replaced. intelligent keys must be reprogrammed upon steering lock replacement. | |||
| 03/11/2013 | 75181 | ||
| Drove to work on mon 3/11/13. when going out at lunchtime to run errands, car would not start and didn't start until repaired by nissan service. repair shop knew instantly what the problem was and why. i'm a single parent in a 1-car home and this issue causes me/my school-aged children both need and financial hardships. over 132 folks had same problem as found on about automobile complaints website alone. this doesn't factor in the number of consumers who have also experienced this problem and didn't write about it publicly. this should be a recall issue. nissan service replaced steering lock control unit. total cost to me was $700.41. | |||
| 02/25/2013 | 63500 | ||
| Car was parked in public transit parking garage. upon returning, car would not turn on. the ignition button remained in the lock position and the yellow intelligent key sensor light illumintaed on the dash. car had to be towed and nissan dealer quoted $800 to repair. dealer said the tsb is ntb10-053 - the steering lock has an internal failure and must be replaced. intelligent keys must be reprogrammed upon steering lock replacement. | |||
| 03/11/2013 | 75181 | ||
| Drove to work on mon 3/11/13. when going out at lunchtime to run errands, car would not start and didn't start until repaired by nissan service. repair shop knew instantly what the problem was and why. i'm a single parent in a 1-car home and this issue causes me/my school-aged children both need and financial hardships. over 132 folks had same problem as found on about automobile complaints website alone. this doesn't factor in the number of consumers who have also experienced this problem and didn't write about it publicly. this should be a recall issue. nissan service replaced steering lock control unit. total cost to me was $700.41. | |||
| 02/25/2013 | 63500 | ||
| Car was parked in public transit parking garage. upon returning, car would not turn on. the ignition button remained in the lock position and the yellow intelligent key sensor light illumintaed on the dash. car had to be towed and nissan dealer quoted $800 to repair. dealer said the tsb is ntb10-053 - the steering lock has an internal failure and must be replaced. intelligent keys must be reprogrammed upon steering lock replacement. | |||
| 03/04/2013 | 65000 | ||
| Returned to my vehicle after work at 5pm, and car wouldn't start. ignition button was lit, with 'lock' light illuminated, and 'key' light was illuminated in the hud. researched in owners manual, which referred to the steering lock unit, and told me to contact dealer. interior lights worked, but little else. had aaa tow me the next day to local dealer; service advisor stated the steering lock control unit had failed and needed to be replaced (part# 487009n00b). this appears to be a common issue with nissan altimas, circa 2007-2009, based on consumer complaints, but nissan will not warranty the part nor issue recall. total cost was $800 . i will be contacting nissan consumer help to see about recourse. | |||
| 02/07/2013 | 68000 | ||
| Car operated normally in the morning, able to start and drove perfectly fine to the office. when i went to start my car to go get lunch, the car would not start and the intelligent key light flashed. i called the local dealership and was told the fob must have somehow un-synced. aaa towed to dealership, was then told that my steering control lock had failed and needed to be replaced. due to high demand from the part (indicating a significant current failure rate) the part would not be available for almost a week. i then went home and googled the issue, found http://www.arfc.org/complaints/2009/nissan/altima/?q=&page=24 where hundreds of complaints about this particular part failing over the past year were being reported. what if i wasn't at the office? i could have been stranded anywhere, in the middle of winter. this poses a serious health risk. beyond that, the total cost of repair was almost $800. | |||
| 02/07/2013 | 35700 | ||
| Tl* the contact owns a 2009 nissan altima hybrid. the contact stated that the vehicle failed to start. the contact towed the vehicle to a dealer. the diagnostic test showed a defective steering lock control module which prevented the vehicle from starting. the dealer did not have the part replaced due to the part being on back order. the failure mileage was 35,700. the vin was not available. | |||
| 02/01/2013 | 69000 | ||
| Tl- the contact owns a 2009 nissan altima hybrid. the contact stated that the vehicle failed to start. the vehicle was towed to a dealer for diagnosis where the contact was informed that the steering lock column needed to be replaced. the manufacturer was notified and a case was opened. the vehicle had not been repaired. the failure and current mileage was 69,000. the vin was unavailable. mah | |||
| 02/01/2013 | 69000 | ||
| Tl- the contact owns a 2009 nissan altima hybrid. the contact stated that the vehicle would not start. the vehicle was towed to a dealer for diagnosis. he was informed the steering lock column would need to be replaced. he was also informed that the part was on back order for at least a month. the manufacturer was notified and a case was opened and the contact was awaiting the results. the vehicle had not been repaired. the vin was unavailable. the failure and current mileage was 69,000. dt | |||
| 01/19/2013 | 60400 | ||
| Intellikey light blinking started on january 14th. i replaced the battery in the key fob. i went to get into my car after work on saturday and was able to unlock my doors. i attempted to start my car, and the intellikey light was blinking again, but i did not have any dash lights come one. the car did not respond to the bypass option either. there was no power or ability to turn the car on. i had the vehicle towed to the nearest nissan dealer and have been told that the electronic steering lock malfunctioned and needs to be replaced. there is no eta as there is a back order nationwide for the part. | |||
| 01/16/2013 | 30500 | 1 | |
| It was in night around 11pm, i stepped out to nearby walmart. upon return, the car did not start. i was getting the yellow key symbol. my first impression was that something was faulty with my fob key. i called my friend and got to try the key. even this was futile. i looked up my manual for this symbol code and realized that there was some malfunction in the keyless ignition system. i was surprised cos the car was well maintained, with periodic service and very low miles(30k).it was perfect until then. i returned home with my friend and next day, i tried road side assistance who tried jump start without any luck. finally, it was towed to the dealer. later the dealer calls me to tell that it is steering lock problem, and that he doesn't have the replacement nor can he give me date of when it is expected. after seeing the messages in forum here, i realize it is serious problem on nissan part. i am just lucky that this did not happen on day when i was far away from home. i cant imagine being stuck in outskirts in middle of night. i hope they seriously do something to recall this part. it is a total risky thing and wonder how nissan did not look into it. *tr | |||
| 01/18/2013 | 63000 | 1 | |
| The key fob unlocked the car but the car would not start when i tried to start it. the yellow key light indicator was on the dash. the push-start button stayed in the lock position. i had the car towed to the nissan dealer. they told me that the steering lock unit malfunctioned and needed to be replaced. the car will not start up until it is replaced. the part is not under warranty. my final quote was $775 from the dealer. my story is similar to other steering lock unit complaints nissan should recall this defective part. *tr | |||
| 01/16/2013 | 30500 | 1 | |
| It was in night around 11pm, i stepped out to nearby walmart. upon return, the car did not start. i was getting the yellow key symbol. my first impression was that something was faulty with my fob key. i called my friend and got to try the key. even this was futile. i looked up my manual for this symbol code and realized that there was some malfunction in the keyless ignition system. i was surprised cos the car was well maintained, with periodic service and very low miles(30k).it was perfect until then. i returned home with my friend and next day, i tried road side assistance who tried jump start without any luck. finally, it was towed to the dealer. later the dealer calls me to tell that it is steering lock problem, and that he doesn't have the replacement nor can he give me date of when it is expected. after seeing the messages in forum here, i realize it is serious problem on nissan part. i am just lucky that this did not happen on day when i was far away from home. i cant imagine being stuck in outskirts in middle of night. i hope they seriously do something to recall this part. it is a total risky thing and wonder how nissan did not look into it. *tr | |||
| 01/18/2013 | 63000 | 1 | |
| The key fob unlocked the car but the car would not start when i tried to start it. the yellow key light indicator was on the dash. the push-start button stayed in the lock position. i had the car towed to the nissan dealer. they told me that the steering lock unit malfunctioned and needed to be replaced. the car will not start up until it is replaced. the part is not under warranty. my final quote was $775 from the dealer. my story is similar to other steering lock unit complaints nissan should recall this defective part. *tr | |||
| 01/16/2013 | 30500 | ||
| It was in night around 11pm, i stepped out to nearby walmart. upon return, the car did not start. i was getting the yellow key symbol. my first impression was that something was faulty with my fob key. i called my friend and got to try the key. even this was futile. i looked up my manual for this symbol code and realized that there was some malfunction in the keyless ignition system. i was surprised cos the car was well maintained, with periodic service and very low miles(30k).it was perfect until then. i returned home with my friend and next day, i tried road side assistance who tried jump start without any luck. finally, it was towed to the dealer. later the dealer calls me to tell that it is steering lock problem, and that he doesn't have the replacement nor can he give me date of when it is expected. after seeing the messages in forum here, i realize it is serious problem on nissan part. i am just lucky that this did not happen on day when i was far away from home. i cant imagine being stuck in outskirts in middle of night. i hope they seriously do something to recall this part. it is a total risky thing and wonder how nissan did not look into it. | |||
| 01/18/2013 | 63000 | ||
| The key fob unlocked the car but the car would not start when i tried to start it. the yellow key light indicator was on the dash. the push-start button stayed in the lock position. i had the car towed to the nissan dealer. they told me that the steering lock unit malfunctioned and needed to be replaced. the car will not start up until it is replaced. the part is not under warranty. my final quote was $775 from the dealer. my story is similar to other steering lock unit complaints nissan should recall this defective part. | |||
| 11/02/2012 | 57000 | 1 | |
| The steering lock unit (part number 48700-9n00b) needed replacement. the steering lock unit did not properly engage when the vehicle was turned off. because the unit did not engage, the vehicle would not start. i was left stranded in a parking garage at night and had to have the vehicle towed. the nearest dealership was in alexandria, va. they charged $900 to diagnose and repair this problem. since the vehicle had over 36,000 miles, it was not covered under warranty. this is a widely known issue with nissan vehicles and is present on several online forums. most of the steering lock unit failures occur after the warranty period, but before 60k miles. there is an existing safety recall for the 2009 nissan gt-r model for the steering lock unit (campaign id p0309). this is nissan's top tier vehicle. at this time nissan has chosen not to issue a recall for other models to include the altima. anyone driving a nissan with this known issue can be stranded at any time. *tr | |||
| 11/02/2012 | 57000 | ||
| The steering lock unit (part number 48700-9n00b) needed replacement. the steering lock unit did not properly engage when the vehicle was turned off. because the unit did not engage, the vehicle would not start. i was left stranded in a parking garage at night and had to have the vehicle towed. the nearest dealership was in alexandria, va. they charged $900 to diagnose and repair this problem. since the vehicle had over 36,000 miles, it was not covered under warranty. this is a widely known issue with nissan vehicles and is present on several online forums. most of the steering lock unit failures occur after the warranty period, but before 60k miles. there is an existing safety recall for the 2009 nissan gt-r model for the steering lock unit (campaign id p0309). this is nissan's top tier vehicle. at this time nissan has chosen not to issue a recall for other models to include the altima. anyone driving a nissan with this known issue can be standed at any time. | |||