Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VEHICLE SPEED CONTROL | |||
| 07/10/2012 | 55000 | 2 | |
| My brakes failed twice in my 2005 nissan armada w/55k miles. the first time, my brakes failed to stop me at an intersection, with a near miss collision. the brake light came on & there was a horrible grinding sound, the brake pedal pulsated & i had to take it all the way to the floor to attempt to stop my vehicle. i immediately pulled over and was towed to my mechanic. i was told there was nothing wrong with my brakes? the light no longer came on and the sound was gone. approx 3 months later it happened again. driving 35 mph i started to brake and the exact same thing happened again. this time i drove home and parked it, got back in the vehicle to check it and the brake light was off & the sound was gone, brakes still felt different however. the next morning, i did some research online, saw a bunch of people having the same exact problems. i called nissan directly & opened a case. made an appt at the dealership, they knew exactly what i was talking about. after inspection they told me it was my brake booster & it needed to be replaced and reprogrammed & it cost $975. i called nissan to let them know the cost & asked for assistance since it was a defective part. i was informed to not pick up my vehicle until i heard from them. i had rented a car from the dealership. nissan took 5 days to respond & called at 5:30pm to say sorry we decided not to help. so not only did i pay for the part, reprogramming & service, i also had to pay for the rental as well! they denied me for two reasons, my vehicle was out of warranty & i did not have it serviced at a dealership. poor customer service! because of that i will never buy another nissan ever again! and i love my car... they need to own the problem! people are at risk because of faulty programming and parts. they will probably wait for someone to die before they actually take any action! *js | |||
| 07/10/2012 | 55000 | ||
| My brakes failed twice in my 2005 nissan armada w/55k miles. the first time, my brakes failed to stop me at an intersection, with a near miss collision. the brake light came on & there was a horrible grinding sound, the brake pedal pulsated & i had to take it all the way to the floor to attempt to stop my vehicle. i immediately pulled over and was towed to my mechanic. i was told there was nothing wrong with my brakes? the light no longer came on and the sound was gone. approx 3 months later it happened again. driving 35 mph i started to brake and the exact same thing happened again. this time i drove home and parked it, got back in the vehicle to check it and the brake light was off & the sound was gone, brakes still felt different however. the next morning, i did some research online, saw a bunch of people having the same exact problems. i called nissan directly & opened a case. made an appt at the dealership, they knew exactly what i was talking about. after inspection they told me it was my brake booster & it needed to be replaced and reprogrammed & it cost $975. i called nissan to let them know the cost & asked for assistance since it was a defective part. i was informed to not pick up my vehicle until i heard from them. i had rented a car from the dealership. nissan took 5 days to respond & called at 5:30pm to say sorry we decided not to help. so not only did i pay for the part, reprogramming & service, i also had to pay for the rental as well! they denied me for two reasons, my vehicle was out of warranty & i did not have it serviced at a dealership. poor customer service! because of that i will never buy another nissan ever again! and i love my car... they need to own the problem! people are at risk because of faulty programming and parts. they will probably wait for someone to die before they actually take any action! | |||
| 09/09/2010 | 72449 | ||
| Previously reported under complaint #odi id number : 10339985. a summary of the problem:the issue/problem: the brake light comes on. when brakes are used, there is decreased braking power. the brakes make a crunching, springy noise with the pedal being extremely soft until it gets closer to the floor and begins to give braking power. when ignition is turned off, the problem resolves at least temporarily. when the engine has turned off, i have had the problem reoccur as soon as 5 minutes and as long as 31 months. i made a video of one of my instances @ http://www.youtube.com/watch?v=bmtpofdbjr8 i first experienced the braking problem back in 3/06 with ~12,000 miles on the vehicle. the dealer was not able to duplicate the issue, but it had happened to me 3-4 times prior to getting it to the dealer. during the visit, they performed the judder brake bulletin service. the description of the judder brake bullentin did not seem to fit my problem, but the car no longer had the issue. then the issue reoccurred at ~46,000 miles in 10/08. again the brakes did not have full power for 3-5 times prior to getting it to the dealer. i was able to demonstrate the problem to my local mechanic, but when he shut down the engine, the problem resolved. i returned the car to the dealer. the computer did not have any repair codes stored, but they performed tsb 06-040, a computer software update. the car was fine until 6/25/10 when the problem reoccurred. it occurred three times throughout the day. i started tracking the occurrences: 6/27 x 1, 6/28 x1. i made a appointment with the service manager at the dealership on 6/29. i kept the car and it reproduced the problem 7/1 and 7/4@ 70,697miles. i made arrangements to allow them to take the car and get a loaner so that they could hopefully reproduce the problem. during this july 10 visit they had the car over 3 weeks and completed 2 software updates @ nc. on 9/2/10 @ 72,449 miles, the braking prob has reoccurred. | |||