Bulletins


BulletinBulletin dateReplacement BulletinItem no.SummaryAdded
UNKNOWN OR OTHER
NTB12-00902/03/201210043735Nissan: door lock/unlock inoperative with intelligent key. *kb04/24/2012

Consumer Complaints


Fail datemilesoccurencesPurchase date
UNKNOWN OR OTHER
08/29/201225725
 I am filing a complaint about the main battery in my 2011 nissan leaf. according to nissan, i should have expected about a 20% battery capacity loss after five years of ownership. i have had the car for 14.5 months. as of 8/29/2012, the battery has lost 3 bars of capacity (approximately 27.5% capacity loss). this rate of capacity loss is far beyond what nissan expected and possibly modeled/engineered. please help insure there will not be any safety issues with the battery as the capacity deteriorates.
11/16/20115000
 I have run into what i believe is a small design flaw. scenario: 1) leaf is parked in condo parking garage with gentle uphill slope on parking space. 2) startup sound is turned off. 2) forget the leaf is still plugged in to av l2 evse. 3) put foot on brake, push start button. 4) shift into reverse, not looking at dash screen to see warning that leaf won't start. 5) press down on parking brake lever to disengage parking brake. 6) press accelerator. result: the leaf doesn't start since it is still plugged in to evse. the leaf shifts out of park into neutral after step #4. once parking brake is off and foot is on accelerator, there is nothing to keep the leaf from rolling back. if it rolls far enough it will damage either the l2 connector to the car or the evse or both. comment: this is not a hypothetical, it has happened to me 3-4 times in the last year. fortunately, i quickly realized the leaf was still connected to the evse and applied the brake so that no damage was done. in my opinion, you should not be able to shift the leaf out of park or release the parking brake while the leaf is still plugged in. i would suggest changing the software to avoid potential damage to the leaf l2 connecter, evse or damage to property in the vicinity.
05/16/20128000
 I have run into what i believe is a small design flaw. while user error is clearly involved, a simple software fix could prevent this from happening. scenario: 1) leaf is parked in grocery store parking lot on a slight downhill slope. 2) startup sound is turned off. 3) push start button while not pressing on brake pedal adequately - leaf goes into accessory mode. 4) try to shift into reverse, not looking at dash screen to see that leaf is in accessory mode. 5) press down on parking brake lever to disengage parking brake. 6) press accelerator. result: the leaf is still in accessory mode, but has shifted into neutral after step #4. once parking brake is off and foot is on accelerator, there is nothing to keep the leaf from rolling forward. this is not hypothetical, it happened to me twice in the last year. one time i hit a shopping cart, but fortunately put the brake on in time and the front license plate holder protected my leaf from damage. comment: in my opinion, trying to shift into drive or reverse while the leaf is in accessory mode should not put the leaf in neutral--it should still be in park. this simple change would prevent the possibility of this happening. the leaf can still shift to neutral in accessory mode by moving the shifter to the left and holding it there for 2 seconds.
07/04/201222000
 The problem is the battery, we where told by nissan that there would be a slow loss of capacity and up to 20% loss at 5 years. this is only in hot climates like arizona, tx and ca. the car should have had a battery cooling system. now after pay $40,000 for the car in the first year my driving range is down so much in my second year the car will be worthless to drive or sell.
06/16/20126350
 About a month and a half ago, i purchased a 2011 nissan leaf from my local dealer. everything was going great until about a month ago when i was driving on the highway around 20 mph or so when the power suddenly shut off. the entire dashboard instantly went off but the radio+touchscreen remained on. the car came to a crawl and i was able to pull over and restart without any problems. it was a little scary to say the least. i called the dealership where i bought the car from and left a voice mail for the service dept. since it was saturday but never received a call back. i kind of shrugged it off that day thinking it might have just been a quirk so i didn't follow up with the dealer. about a week and a half ago, i was pulling into a parking lot going around 10 mph and the same thing happened. i called the dealership and took it in the next day. they've had the car for about a week and said that nissan told them to drive it and try reproducing the problem. i didn't expect them to reproduce it since it has only happened twice within weeks. as expected, they couldn't reproduce it so i was told that i would have to take the car back since they couldn't do anything about it. i am taking the leaf back tomorrow to start driving again but definitely have concerns since my wife also drives the car and who knows what she would do in a shut-off while driving situation. luckily, the past two incidents were not in high speeds and i was able to react quickly. my worst nightmare would be if we got rear ended due to instantly losing power. i have called nissan directly to let them know about my car but no one has called me back. i assume they were already in touch with the dealer. i don't like the fact that i am being handed the car back at a potential safety risk.
07/06/2011
 Although apparently working as designed, the pedestrian warning sound on the nissan leaf is inaudible to any with moderate hearing problems, including a great many of the elderly. the pitch is too high. living in a retirement community, this is a major issue.