Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SUSPENSION | |||
| 09/12/2007 | 49000 | 8 | 04/29/2006 |
| On september 12, 2007, i took my car to keras nissan located at 2080 covington pike in memphis, tennessee, because the shock absorbers were failing in the front of the truck and again the check engine soon light came on. i decided to take my truck to a different dealership because i no longer trusted the workmanship of dobbs nissan, where i made the initial purchase. i dealt with travis, a service advisor that advised me they would find the problems. after my vehicle was serviced, i was informed that the motor was non-repairable. travis stated that it looked as if i never serviced the engine with oil. i explained that i have regularly scheduled maintenance on this vehicle. he stated that i would need to gather all of my oil change receipts to present to nissan warranty to prove regular maintenance have been performed to replace the engine. oil changes and dates of receipts provided: dobbs nissan: april 29, 2006 september 26, 2006 june 13, 2007 danny?s car care: march 9, 2007 march 28, 2007 august 18, 2007 goodyear: june 23, 2006 january 3, 2007 firestone: november 02, 2006 receipts the morning of september 15, 2007. he contacted me around 11:15 am to inform me that the engine replacement was denied, due to, ?lack of maintenance?. i asked travis to explain to me in detail the reason for the denial, and his reply was simply, lack of maintenance?. nothing has been done to correct the failure on a warranted engine. *jb | |||
| 01/15/2005 | 7500 | 1 | 02/05/2003 |
| Dt: 2003 nissan murano. the consumer was afraid to drive the vehicle because it made a lot of noise around the wheel on the right hand side. the consumer contacted the dealership, and they suggested that there was nothing wrong with vehicle. the consumer contacted the manufacturer, and received claim number 5077823. they stated that they would call the consumer. nissan had not returned the phone call. the vehicle had been making noise for about a year and felt unsafe driving the vehicle. *ak screeching noises were heard when making turns. *sc updated 11/2/2005. *nm | |||
| 06/19/2003 | 1 | ||
| Consumer states vehicle vibrates violently at speeds over 40 mph. this happens only when rear windows are in the down position. vehicle has been taken to dealer 4 times, cannot remedy the problem. factory representative admitted the violent shaking. vibration felt can be compared to rumble strips on interstate.*ak | |||
| 02/01/2003 | 500 | 1 | 01/02/2003 |
| Suspension on truck is horrible. everyday the truck gets worse. the suspension is very hard and stiff, the interior rattles and makes now tons of noises,once the truck has passengers in it the vehicle is all over the road very very bouncy. vehicle loose control.*ak | |||
| SUSPENSION - AUTOMATIC STABILITY CONTROL (ASC) | |||
| 12/07/2004 | 10 | 1 | 07/31/2003 |
| Stopped behind a truck and as the driver started to go around it, the vehicle first swerved towards the right and as the driver tried to stabilize it, it swung to the left hitting another car and then swerved to the right and of the road, hitting a tree. basically the driver lost control of the vehicle. *ak | |||
| 06/15/2004 | 1 | ||
| I was driving on the highway going about 65 mph on a sunny day (i.e., the raod was dry) when the car, on its own, started veering into the right hand lane. i attempted to straighten the car by very gently the steering wheel to the left, but it was as if i had no control over the steering wheel at all. the car skidded across 4 lanes of traffic and into a series of 360-degree turns. eventually, the car stopped turning, facing south in a northbound lane. it continued to skid backwards, and only came to a stop when it hit a lightpole on the shoulder of the road. although the the rear of the car was totally destroyed and the car was assessed as needing major, major repairs, my insurance company refused to total the car is it was only about 6 months old and had been driven less than 5000 miles. with no options available to me, i had the car replaced, but sold it the day it left the repair shop as i consider this car to be a deathtrap and refused to set foot in it following the accident.*ak | |||
| SUSPENSION - FRONT | |||
| 01/03/2011 | 30000 | ||
| This is a possible safety issue. the sway bar on my 2003 murano was replaced because the rubber bushing that were there to retain and keep it from moving laterally broke. the new sway bar had steel bushings that were welded in place so they could not move. there are many reasons that cars have sway bars, but the main reason is that when a driver has to make an evasive turn the sway bar prevents the car from rolling over. now when the sway bar can move laterally it is non functional. and that is what happens when the rubber bushing moved on the original sway bar. they changed the design for a reason and replaced the rubber bushings with steel. i feel the original sway bar is a safety issue. i am not sure when they changed the design, but there could be a number of cars out there with this faulty design. i think the old design could cause the vehicle to roll over in an evasive maneuver. | |||
| 09/04/2008 | 60000 | 1 | |
| Purchased this vehicle with 20,000 miles on it, kept well maintained, drove 90% highway miles mostly commuting to care for elderly person. front struts leaked and failed without warning at approx 60,000 miles, then had loss of power, transmission/driveshaft began howling noise and we could smell faint oil smell, took to dealer were told it was the transmission valve body which they fixed under warranty, that they could detect no oil smell or source for same, and that cvt howl was just the normal sounds of that type of transmission. we specifically asked whether there are any known problems or failures with drivetrain assemble components, because we heard of many other strut failures by murano owners after our struts failed prematurely. we were told there were no reports of any trouble, not to worry about it. the howl never went away, and the oil smell came and went. sept. 4, we pulled out of our driveway drove about 50 yards down the street and hear a horrible thumping noise, like a flat drive, we stopped immediately and checked, no flat tire. we started the car again and drove a few feet, same noise. we parked the car and had it towed to dealer. we are told the transfer case grenaded that we must have been driving it hard (we were going about 10 mph), that it would be $4000 to repair! the tech asked if we had been hearing any unusual noises before the failure, we told him we had, and we had reported it to the dealer when it was under warranty, but they refused to help with the repair costs. i checked on the internet and spent 6 hours reading thousands of similar transfer case failure stories on muranos with all levels of mileage on them, many had been told, like we were, that warning signs were nothing when their vehicles were still under warranty. the dealer also tried to charge us $2800.00 for the part, which we found for $1518.00 from another nissan dealer. this is a known problem, has caused vehicles to stop in traffic and should be a recall defect. thank you *tr | |||
| 03/15/2005 | 14000 | 4 | 10/05/2003 |
| Suv pulls to the side when steering wheel lightly released. brought to dealer 3x but cannot fix, says run for !k miles and see but still recurs. driver side window makes squeaky noise when open, dealer changed window runner but still noisy. engine seems to choke when driven after parking uphill, dealer said removed some air bubbles in gas tank but still recurs. right front shock feels dribbling when driven at highway speeds, dealer cant find any problem. | |||
| SUSPENSION - REAR | |||
| 10/22/2003 | 1 | 05/27/2003 | |
| Thumping sound from rear suspension when driving over uneven surfaces such as raised lettering/striping in the road. noise is loud and uncomfortable. dealership states there is nothing they can do. *la | |||
| 03/24/2003 | 500 | 0 | 01/03/2003 |
| Consistent gas mileage 25% below fuel economy numbers on manufacturers sticker; rocking front seat motion that causes seat belts to tighten and fail to properly release; thunking sounds from shock absorber sub-assembly on uneven or rough road surfaces; multiple squeaks and rattles. | |||