Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| LATCHES/LOCKS/LINKAGES - DOORS - LATCH | |||||
| 05102 | 12/21/2005 | 05102A | 10019149 | Front door is locked inadvertently - upon exiting vehicle. *tt | 02/14/2006 |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| LATCHES/LOCKS/LINKAGES | |||
| 02/10/2012 | 1 | ||
| Door lock actuators fail to lock doors within short period of time. also affected gas fill door because it is connected with an electrical solenoid. *tr | |||
| 08/17/2012 | 87000 | 1 | |
| All four power door lock actuators are bad in the car. this is preventing the doors from properly locking and unlocking. this is a major safety issue for the car. i have looked online and there are hundreds of complaints about door lock actuators on 2004 muranos. *tr | |||
| 02/15/2012 | 60000 | 1 | |
| I have a nissan murano 2004 with approx 66,000 miles...all four actuators failed at the same time. when i looked into this issue on line, i see that many other murano owners have the same issue. when the actuators fail you are no longer able to look the doors, there causing a security issue, especially if you have children. i find it strange that so many people are having the same problem. my husband and parents have 2004 model cars, and have no issues with their looks. please hold nissan responsible for this issue. *tr | |||
| 08/01/2009 | |||
| All 4 door lock actuators on my 2004 nissan murano are defective. this issue occurs intermittently and means that the door lock will randomly not unlock or lock. only the driver door has a key lock- meaning that for each other door, the doors must be locked from within if the lock actuator is not working or acting up. for example, if a car door is not opening, and you unlock it from within the car, then close the door, and press lock on your key-chain, that car door will still have not locked. the car door lock stops responding, and can only be done manually internally. i spoke to nissan a year ago about this problem and they indicated that each door would be $400 to fix, meaning $1600 altogether. research has indicated to me that this is a fairly common nissan problem and that none of the dealerships are doing anything to help the consumer- other than indicating the large price tag. this issue directly affects the safety of the product- because it becomes impossible to tell whether the door is actually locked, unless the owner physically walks around the car and checks each door- and then locks the door manually from the inside. | |||
| 06/16/2011 | 54000 | ||
| In hot weather, the passenger door lock will not lock when the lock button is pressed, or if the key fob remote lock key is pressed. this can result in a false sense of security if the driver is unaware of the problem and increases the risk of vehicle theft. | |||
| 11/11/2010 | 114993 | ||
| My wife and i went out to go to an appointment when the remote access key didn't work. we tried to use our key and that failed to work as well. basically, we were locked out of our car with no way to gain access to our vehicle. two hours later i came out and the driver side door was open. remember, two hours ago we were locked out and now only the driver side door is unlocked without me doing anything to it. so i test the door with the manual key to see if it all works and by some miracle it does. but once again, the remote key doesn't work. the wife took it apart and re-assembled it and then it worked. this feels like it will become a huge problem and i've read reports of the same category of nissan murano failures and am afraid of an emergency where the door needs to be opened and it can't be in a reliable time frame. | |||
| 04/29/2010 | 123000 | ||
| 2004 nissan murano: door actuators on all four doors are either partially closing or partially opening. this results in the doors not readily opening when trying to enter the call. this is a safety concern for two reasons, 1) it does not allow for immediate access to the vehicle in an emergent or dangerous encounter, 2) it allows others to access the vehicle when it should otherwise be secured. | |||
| 09/21/2010 | 124000 | ||
| My 2004 nissan murano passenger door lock fails to open with remote control. there are no key access on the passenger handle. i either end up thinking my doors are all locked or i try to unlock the passenger side door and it does not. 1. having a secure environment is paramount in certain neighborhoods. when locking the doors it's imperative nobody can gain access at will by walking up to the car. if anyone can simply open the door to gain access, carjacking, injury, or even murder is easier. if the doors locked properly this provides a more secure environment for this type of scenario. 2. nissan knowing there is a security problem with their locking mechanism and not recalling them for safety concern is negligent. it's an open door to a lawsuit if someone were to be murdered due to a door that didn't lock, although the driver pushed the lock button and heard the locking noise. remember, in this case there's no obvious indication the door isn't locked unless someone walks up and opens it from the outside. the drive thinks the door is locked, when in reality it's an open door for carjacking or robbery. this failure is an intermitance of operation. sometimes the doors lock ok, other times they don't. in addition, sometimes the doors unlock ok, other times they don't. 3. in emergencies it's important to be able to unlock doors quickly. since 99% of the time we all use the button to lock and unlock doors, using the manual locking lever is unfamiliar. and the murano's design is such that it's not easy to comprehend if it's not your car, for instance a rental car. i can easily understand how some people would be confused how to unlock a door using the manual lever in an emergency when they virtually have no experience with it. in emergencies every second counts. the locking/unlocking solenoid malfunctioning is clearly a high risk in emergency scenarios. some people who cannot afford the $1600 to have all the solenoids replaced will forgo getting repaired | |||
| 04/29/2010 | 123000 | ||
| 2004 nissan murano: door actuators on all four doors are either partially closing or partially opening. this results in the doors not readily opening when trying to enter the call. this is a safety concern for two reasons, 1) it does not allow for immediate access to the vehicle in an emergent or dangerous encounter, 2) it allows others to access the vehicle when it should otherwise be secured. | |||
| 09/21/2010 | 124000 | ||
| My 2004 nissan murano passenger door lock fails to open with remote control. there are no key access on the passenger handle. i either end up thinking my doors are all locked or i try to unlock the passenger side door and it does not. 1. having a secure environment is paramount in certain neighborhoods. when locking the doors it's imperative nobody can gain access at will by walking up to the car. if anyone can simply open the door to gain access, carjacking, injury, or even murder is easier. if the doors locked properly this provides a more secure environment for this type of scenario. 2. nissan knowing there is a security problem with their locking mechanism and not recalling them for safety concern is negligent. it's an open door to a lawsuit if someone were to be murdered due to a door that didn't lock, although the driver pushed the lock button and heard the locking noise. remember, in this case there's no obvious indication the door isn't locked unless someone walks up and opens it from the outside. the drive thinks the door is locked, when in reality it's an open door for carjacking or robbery. this failure is an intermitance of operation. sometimes the doors lock ok, other times they don't. in addition, sometimes the doors unlock ok, other times they don't. 3. in emergencies it's important to be able to unlock doors quickly. since 99% of the time we all use the button to lock and unlock doors, using the manual locking lever is unfamiliar. and the murano's design is such that it's not easy to comprehend if it's not your car, for instance a rental car. i can easily understand how some people would be confused how to unlock a door using the manual lever in an emergency when they virtually have no experience with it. in emergencies every second counts. the locking/unlocking solenoid malfunctioning is clearly a high risk in emergency scenarios. some people who cannot afford the $1600 to have all the solenoids replaced will forgo getting repaired | |||
| 04/29/2010 | 123000 | ||
| 2004 nissan murano: door actuators on all four doors are either partially closing or partially opening. this results in the doors not readily opening when trying to enter the call. this is a safety concern for two reasons, 1) it does not allow for immediate access to the vehicle in an emergent or dangerous encounter, 2) it allows others to access the vehicle when it should otherwise be secured. | |||
| 09/21/2010 | 124000 | ||
| My 2004 nissan murano passenger door lock fails to open with remote control. there are no key access on the passenger handle. i either end up thinking my doors are all locked or i try to unlock the passenger side door and it does not. 1. having a secure environment is paramount in certain neighborhoods. when locking the doors it's imperative nobody can gain access at will by walking up to the car. if anyone can simply open the door to gain access, carjacking, injury, or even murder is easier. if the doors locked properly this provides a more secure environment for this type of scenario. 2. nissan knowing there is a security problem with their locking mechanism and not recalling them for safety concern is negligent. it's an open door to a lawsuit if someone were to be murdered due to a door that didn't lock, although the driver pushed the lock button and heard the locking noise. remember, in this case there's no obvious indication the door isn't locked unless someone walks up and opens it from the outside. the drive thinks the door is locked, when in reality it's an open door for carjacking or robbery. this failure is an intermitance of operation. sometimes the doors lock ok, other times they don't. in addition, sometimes the doors unlock ok, other times they don't. 3. in emergencies it's important to be able to unlock doors quickly. since 99% of the time we all use the button to lock and unlock doors, using the manual locking lever is unfamiliar. and the murano's design is such that it's not easy to comprehend if it's not your car, for instance a rental car. i can easily understand how some people would be confused how to unlock a door using the manual lever in an emergency when they virtually have no experience with it. in emergencies every second counts. the locking/unlocking solenoid malfunctioning is clearly a high risk in emergency scenarios. some people who cannot afford the $1600 to have all the solenoids replaced will forgo getting repaired | |||
| 09/16/2010 | 100000 | ||
| Tl- the contact owns a 2004 nissan murano. the contact stated that the driver side door does not always work. when using the remote the door will not lock or unlock, but the door handle still works. the contact stated that the controls on the driver side door, to lock and unlock does not work either. the vehicle had not been inspected at the time off the complaint. the vin was not available at the time of the complaint. the failure mileage and current mileages was 100000.rl | |||
| 04/13/2008 | 55000 | ||
| The door locks don't always work properly on my 2004 nissan murano (has been this way for quite some time) -- it sounds like they are locking/unlocking, but the lock doesn't actually engage. it's an intermittent problemt, and it isn't always the same door. i've seen many others with the same problems on this vehicle, and it seems like an open for door for a bigger problem (car jacking, etc) -- you feel safe because you heard the doors lock, yet you can still open it from the outside... i feel that it could possibly warrant a recall for safety reasons. | |||
| 04/07/2010 | 68000 | ||
| 1. having a secure environment is paramount in certain neighborhoods. when locking the doors it's imperative nobody can gain access at will by walking up to the car. if anyone can simply open the door to gain access, carjacking, injury, or even murder is easier. if the doors locked properly this provides a more secure environment for this type of scenario. 2. nissan knowing there is a security problem with their locking mechanism and not recalling them for safety concern is negligent. it's an open door to a lawsuit if someone were to be murdered due to a door that didn't lock, although the driver pushed the lock button and heard the locking noise. remember, in this case there's no obvious indication the door isn't locked unless someone walks up and opens it from the outside. the driver thinks the door is locked, when in reality it's an open door for carjacking or robbery. this failure is an intermitance of operation. sometimes the doors lock ok, other times they don't. 3. in emergencies it's important to be able to unlock doors quickly. since 99% of the time we all use the button to lock and unlock doors, using the manual locking lever is unfamiliar. and the murano's design is such that it's not easy to comprehend if it's not your car, for instance a rental car. i can easily understand how some people would be confused how unlock a door using the manual level in an emergency when they virtually have no experience with it. in emergencies every second counts. the locking/unlocking solenoid malfunctioning is clearly a high risk in emergency scenarios. some people who cannot afford the $1600 to have all the solenoids replaced (as quoted by dealers) will forgo getting them fixed, putting their family members at risk with the above mishap examples. this shouldn't be, nissan should recall them. | |||
| 05/30/2010 | 85000 | ||
| Last yr, the drivers side lock stopped working and now both the front passenger side and right rear passenger locks and stopped working. the locks don't open event with the key. | |||
| 06/01/2009 | |||
| Passenger door wil not lock or unlock completely. if you use the power lock feature, the lock will remain in the same position it was. you must manually lock or unlock the door, which exposes a huge safety risk as there is only one key-hole on car. to open a passengar door, you must unlock the driver's door and walk around the vehicle exposing the driver to unnecessary safety issues. | |||
| 11/05/2007 | 30000 | ||
| 1. having a secure environment is paramount in certain neighborhoods. when locking the doors it's imperative nobody can gain access at will by walking up to the car. if anyone can simply open the door to gain access, carjacking, injury, or even murder is easier. if the doors locked properly this provides a more secure environment for this type of scenario. 2. nissan knowing there is a security problem with their locking mechanism and not recalling them for safety concern is negligent. it's an open door to a lawsuit if someone were to be murdered due to a door that didn't lock, although the driver pushed the lock button and heard the locking noise. remember, in this case there's no obvious indication the door isn't locked unless someone walks up and opens it from the outside. the drive thinks the door is locked, when in reality it's an open door for carjacking or robbery. this failure is an intermitance of operation. sometimes the doors lock ok, other times they don't. in addition, sometimes the doors unlock ok, other times they don't. 3. in emergencies it's important to be able to unlock doors quickly. since 99% of the time we all use the button to lock and unlock doors, using the manual locking lever is unfamiliar. and the murano's design is such that it's not easy to comprehend if it's not your car, for instance a rental car. i can easily understand how some people would be confused how unlock a door using the manual level in an emergency when they virtually have no experience with it. in emergencies every second counts. the locking/unlocking solenoid malfunctioning is clearly a high risk in emergency scenarios. some people who cannot afford the $1600 to have all the solenoids replaced (as quoted by dealers) will forgo getting them fixed, putting their family members at risk with the above mishap examples. this shouldn't be, nissan should recall them. | |||
| 04/02/2004 | |||
| All door locks quit working. this problem happened at once. my family and i can not lock or unlock doors. | |||
| 09/01/2008 | 42000 | 1 | |
| 2004 nissan murano drivers door lock does not operate. it only operates manually, the key remote will not operate the lock, nor will the button inside of the car. the only way to lock or unlock the car is manually with the key from the outside or with the latch on the inside. *tr | |||
| 04/12/2009 | 1 | ||
| Nissan recall for 2004 murano air intake system. *nj the consumer's children were driving the vehicle. when they pulled out of a busy parking lot, the vehicle would not accelerate properly. the vehicle was towed to the closest dealership and the next day, the consumer was informed the transmission had failed and a new one would cost $6,000. also the door latches and hatch were inoperative. the consumer believed the failure was the result of the recall. | |||
| 10/03/2009 | 49000 | 1 | |
| The door lock actuator is failing on my 2004 nissan. i already had the fuel lock actuator fail which caused me and my baby to be stuck at the pump with no gas and the inability to open the fuel door. i had to be towed to the dealership (may 2009). they replaced the actuator on the fuel door. then the door locks started doing the same thing and they quoted me $469 per door. i cannot afford it. i resolved to ignoring it and just pushing the button until they open, but then the most dangerous thing happened (10/3/09). i got out of the car with my child in the back in her car seat. i accidentally hit the lock button and when i went to get her out of the car, the doors wouldn't open. i completely panicked. this scared her and she got worked up as well. people came running to help me. we started to break a window to get her out of the car, but decided that should be the last resort. luckily there were cooler heads working with me. i might have done it if i was fully alone. after a few minutes of people trying to help me get her out, we discovered that there was one door that i could put the key in (the drivers side). so i went back around and was able to open the drivers side door, climb through the car and get her out of her seat. this is not acceptable for the safety of children. it is also unsafe because when in the car, we have a false sense of security that the doors are locked and they can potentially not be. i fear carjacking in parking lots often, now i know that my locks can fail at any moment. i am saving my money to get them repaired because i found at least 6 different websites where people complained of the same things: the fuel door lock actuator and the door lock actuators. nissan needs to be more responsible in protecting their loyal supporters. i am saving the money to pay for the door lock actuators to be fixed, but i don't think i should have to. this is a manufacturer's defect. *tr | |||
| 07/10/2009 | 65000 | 1 | |
| 2004 nissan murano sl doorlocks have stopped responding. it started with the passenger door and then, a couple weeks later the driver's side rear door. *tr we have young children, and the possibility of a door being either locked or unlocked at the wrong time is a dangerous one. | |||
| 06/15/2009 | 60000 | 1 | |
| 1. having a secure environment is paramount in certain neighborhoods. when locking the doors it's imperative nobody can gain access at will by walking up to the car. if anyone can simply open the door to gain access, carjacking, injury, or even murder is easier. if the doors locked properly this provides a more secure environment for this type of scenario. 2. nissan knowing there is a security problem with their locking mechanism and not recalling them for safety concern is negligent. it's an open door to a lawsuit if someone were to be murdered due to a door that didn't lock, although the driver pushed the lock button and heard the locking noise. remember, in this case there's no obvious indication the door isn't locked unless someone walks up and opens it from the outside. the drive thinks the door is locked, when in reality it's an open door for carjacking or robbery. this failure is an intermittent of operation. sometimes the doors lock ok, other times they don't. in addition, sometimes the doors unlock ok, other times they don't. 3. in emergencies it's important to be able to unlock doors quickly. since 99% of the time we all use the button to lock and unlock doors, using the manual locking lever is unfamiliar. and the murano's design is such that it's not easy to comprehend if it's not your car, for instance a rental car. i can easily understand how some people would be confused how unlock a door using the manual level in an emergency when they virtually have no experience with it. in emergencies every second counts. the locking/unlocking solenoid malfunctioning is clearly a high risk in emergency scenarios. some people who cannot afford the $1600 to have all the solenoids replaced (as quoted by dealers) will forgo getting them fixed, putting their family members at risk with the above mishap examples. this shouldn't be, nissan should recall them. it's only a matter of time till someone gets robbed, hurt or killed from a malfunctioning door lock. *tr | |||
| 04/10/2009 | 1 | ||
| I have a 2004 nissan murano. the right front passenger door lock has quit working. according to lots of complaints from other nissan owners, this complaint has become too common. this is a safety issue, because the door doesn't lock with the rest of the doors with the key fob. the nissan dealership has quoted a cost of $400.00 to repair it. it appears that they are the only ones who can repair the problem. after reading numerous complaints regarding the same problem from other nissan owners, it appears that this is something that nissan should consider doing a recall on. *tr | |||
| 04/28/2009 | 91000 | 1 | |
| The locking mechanism for the fuel door works intermittently. several times we've been unable to refuel the vehicle. *tr | |||
| 11/22/2008 | 38000 | 1 | |
| Nissan murano 2004 fuel door would not open. the problem started as intermittent and now cannot open the door to refuel the car. troubleshooted it to a faulty relay. *tr | |||
| 11/08/2008 | 32000 | 1 | |
| 1. having a secure environment is paramount in certain neighborhoods. when locking the doors it's imperative nobody can gain access at will by walking up to the car. if anyone can simply open the door to gain access, carjacking, injury, or even murder is easier. if the doors locked properly this provides a more secure environment for this type of scenario. 2. nissan knowing there is a security problem with their locking mechanism and not recalling them for safety concern is negligent. it's an open door to a lawsuit if someone were to be murdered due to a door that didn't lock, although the driver pushed the lock button and heard the locking noise. remember, in this case there's no obvious indication the door isn't locked unless someone walks up and opens it from the outside. the drive thinks the door is locked, when in reality it's an open door for carjacking or robbery. this failure is an intermittent of operation. sometimes the doors lock ok, other times they don't. in addition, sometimes the doors unlock ok, other times they don't. 3. in emergencies it's important to be able to unlock doors quickly. since 99% of the time we all use the button to lock and unlock doors, using the manual locking lever is unfamiliar. and the murano's design is such that it's not easy to comprehend if it's not your car, for instance a rental car. i can easily understand how some people would be confused how unlock a door using the manual level in an emergency when they virtually have no experience with it. in emergencies every second counts. the locking/unlocking solenoid malfunctioning is clearly a high risk in emergency scenarios. some people who cannot afford the $1600 to have all the solenoids replaced (as quoted by dealers) will forgo getting them fixed, putting their family members at risk with the above mishap examples. this shouldn't be, nissan should recall them. *tr | |||
| 08/30/2008 | 1 | ||
| My 2004 nissan murano door lock actuators work intermittently. in emergencies it's important to be able to unlock doors quickly. since 99% of the time we all use the button to lock and unlock doors, using the manual locking lever is unfamiliar. and the murano's design is such that it's not easy to comprehend if it's not your car, for instance a rental car. i can easily understand how some people would be confused how unlock a door using the manual level in an emergency when they virtually have no experience with it. in emergencies every second counts. the locking/unlocking solenoid malfunctioning is clearly a high risk in emergency scenarios. some people who cannot afford the $1600 to have all the solenoids replaced (as quoted by dealers) will forgo getting them fixed, putting their family members at risk with the above mishap examples. this shouldn't be, nissan should recall them. *tr | |||
| 08/15/2008 | 53000 | 1 | |
| Good morning! i am having trouble with the door handles on my 2004 nissan murano sl. the front passenger side handle broke off one morning when i tried opening the door, about one year ago. now, two weeks ago, i was opening the driver's side front door, and again the handle broke off. *tr | |||
| 09/01/2008 | 90000 | 1 | |
| Failure of drivers side door lock actuator and gas cap door lock actuator on a 2004 nissan murano. the failure of my gas cap door actuator made it impossible to refuel the vehicle which could have left me stranded. the failure of my driver door lock actuator caused me to believe my door was locked when in fact it was unlocked...this failure exposed me to a personal safety breach. *tr | |||
| 08/25/2008 | 25000 | 1 | |
| Power locks fail on the drivers door for nissan murano 2004 model. this is becoming a common problem based on driver reports. it presents a safety and security risk when the lock switch fails to activate one of the doors. nissan needs to recognize it and recall it. *tr | |||
| 05/01/2008 | 62000 | 1 | |
| Within a few days all four door lock stopped locking or unlocking automatically using the remote or the door switch. the only way to lock or unlock the doors was manually. i took it into the dealership for diagnosis and they said that all four actuators went out and needed to be replaced at a cost of $1600. they said they replace fuel lock actuators almost weekly and door lock actuators very frequently but usually not all four a the same time. i found it really hard to believe that four independent components would go out all within the same week. i placed a posting on a forum and was amazed at the response of the same problem. it is a definiate safety and security issue when you in the car because you have no idea if all doors are locked until you look at everyone of them and then you aren't really sure. it also is a safety/security issue when you are outside the vehicle because the murano only has one external key lock. it is also very inconvenient. nissan knowing there is a security problem with their locking mechanism and not recalling them for safety concern is negligent. *tr | |||
| 06/10/2008 | 61000 | 1 | |
| Door locks, rear hatch lock and gas cap lock will not lock or unlock on a regular basis. i have spoke to many others having the same failure with the solenoids in the lock mechanism not functioning reliably. this is a huge safety factor, not having the security of a locked door, allowing anyone access at will. i can't believe nissan continues to deny there is a safety problem with these locks with so many having identical problems. it's only a matter of time before someone will lose their life or be injured from this lack of security from the door locks malfunctioning. i file this compliant to let the nhtsa know of the problem and share this with nissan to hopefully convince them to take this more seriously and recall the cars to make the safe and secure. *tr | |||
| 07/27/2007 | 41854 | 1 | 03/27/2004 |
| 2004 nissan murano front door locked when consumer opened it. customer stated that the door stayed locked when she opened the door and remained locked upon exiting the vehicle. *kb the consumer stated on a 95 degree day, she had her 5 month old infant in the vehicle when her. her infant started to cry so she pulled into a parking lot to calm her down while exiting the vehicle to re-enter on her son's side the vehicle doors locked and would not open. the consumer stated that she called 911 and the fire department opened the vehicle but the infant was crying hysterically for 20 minutes and luckily the consumer had the a/c blowing. the consumer stated would like the manufacturer to be made aware of the dangerous situation and to be reimbursed for the fixing the life threatening defect. the dealer stated a/c belt was fraying. *tr | |||
| LATCHES/LOCKS/LINKAGES - DOORS - LATCH | |||
| 12/30/2007 | 1 | 10/01/2004 | |
| The driver's door will lock intermittently on its own. no other doors so this. it causes a lot of inconvenience and has been a safety issue on several occasions. several times the car was not locked when i thought it was because i tested the self-locked driver's door. my niece has the exact same vehicle with the same problem. both her dealer and mine have each denied there is any problem or service bulletin with this issue. i also note that another party has reported the same problem. *tr | |||
| 07/15/2004 | 1 | 07/15/2004 | |
| Immediately after purchasing 2 separate 2004 muranos around the middle of july 2004, we had the driver-side doors on both vehicles intermittently lock about 20% of the time. the engine can be running or not, the key can be in the ignition with the engine off, or the key can be out of the ignition entirely. three separate family members have had this happen several times each on both cars. fortunately, there have been no dire consequences yet. i have walked home from the mail box to get the second key. my wife and her father have been at a gas station and could enter the car through one of the back doors. potential safety issues: being completely locked out of the vehicle on a road in the desert with no water and unable to get into the car; my wife being out alone at night and unable to get into the car for her cell phone to call for help; a child or animal being locked in the car in the high heat in the arizona desert (an opportunity for a real tragedy). we have contacted the dealership several times and taken the cars into the service department. our service manager said he believed it was a design flaw. apparently there had been a similar problem with the 2003 muranos, but nissan says this has been fixed on the 2004 models. it hasn't been fixed on ours. nissan's customer service claims there have been no other complaints and that we (the consumer) were the problem. it is hard to believe that three separate persons on two different cars on multiple occasions have the same issue if there is not a problem with the vehicle. and this is with all of us being mindful of the problem and being careful how we close the door. as a last resort, i have written a letter to mr. carlos ghosn, ceo of nissan, n.a. apprising him of our difficulty and of our inability to get any help whatsoever from nissan. in short, nothing has been done. no repair has been made. nissan has essentially informed us that they don't have a problem, we do. can you help? *ak | |||
| LATCHES/LOCKS/LINKAGES - HATCHBACK/LIFTGATE - LOCK | |||
| 09/12/2004 | 3000 | 5 | 05/16/2004 |
| The rear hatch of my 2004 nissan murano se has a hydraulic lift that causes the rear hatch to move to a fully opened position without any human assistance (beyond pulling on the external rear hatch lever to initiate the process).*ak on sunday, september 12, 2004, the rear hatch hydraulics failed on 5 separate occasions to lift the hatch open by more than a few inches. when i manually lifted the hatch to an open position, the top center edge of the hatch caught on the rear center edge of the roof, causing body damage. more importantly, now the hatch will does not open fully with any consistency, either automatically or manually due to the body damage. when the damaged rear hatch top edge catches on the rear center edge of the roof, anybody trying to exit the vehicle through the rear will have difficulty squeezing through the opening. i'm trying to get a nissan dealership to repair the damage (surprise, surprise, they are trying to exclude coverage for repairing the damage from the vehicle warranty), but thought nhtsa should be aware of the rear hatch failure and the potential for trapping people in the rear. | |||