Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| UNKNOWN OR OTHER | |||||
| NTB12-009 | 02/03/2012 | 10043735 | Nissan: door lock/unlock inoperative with intelligent key. *kb | 04/24/2012 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| UNKNOWN OR OTHER | |||
| 02/15/2013 | 72652 | ||
| Liftgate will not open from outside, regardless of method used. the driver's button, the fob, and the button on the liftgate do nothing. in the event of an emergency, the liftgate cannot be used as a means of entry or exit of the vehicle. | |||
| 02/12/2013 | 65000 | ||
| I was driving home and heard a noise with my murano. i noticed i had a loss in power (moving forward). it felt like it i had put it in neutral - no power at all. i was in the middle of a 7 lane highway in rush hour. i managed to get it into the turning lane. i powered off the vehicle. i waited a little while and powered it back on and was able to go a little farther and then once again had no power. i continued this process until i was able to get off the main road. i have heard from a mechanie that it is my transmission. i am so disappointed to see so many people having the exact same problem. if there is action we can take, please let me know. | |||
| 11/21/2012 | 65000 | ||
| Supplemental air bag waring light will not turn off, also passenger air bag status light remains lit even with adult riding in passenger seat. air bag safety should not fail on a car ever. tpms light will not turn off with tires inflated at proper pressure. | |||
| 10/18/2012 | 146000 | ||
| The warning light keeps coming on saying the back hatch is open which makes my automatic door locks constantly open and close. i took it to nissan and they say the back hatch latch assembly needs to be replaced. | |||
| 10/12/2012 | 61000 | ||
| The keyless remote appears to lock the doors and set the security system. the door handle was pulled allowing entry into the car while it was thought to be locked. the alarm sounds but the car can be accessed when it appears and sounds as if it is properly locked. only the drivers door locks. the door can be opened while in motion from the inside. | |||
| 09/08/2012 | 53000 | ||
| I own a 2009 nissan murano s model. my driver's side door power lock jammed 3 days ago for no apparent reason whatsoever. i went to work and when i came out the keyless entry key did not unlock the driver's side door. all other doors were fine. i brought it the dealer on monday who could not get the door unlocked and then notified me that the door panel access was in the part of the car inaccessible because they could not get the door opened at all. i was asked to bring the car back to nissan. i will update this complaint at that time. right now this is a serious safety issue, not to mention the inconvenience to me as a customer climbing over the center console. | |||
| 10/18/2011 | 34000 | ||
| 10 minutes after vehicle was parked, with doors locked and windows rolled up, my wife was alerted by a passerby that her car was on fire. fire started in the forward passenger compartment and spread thru the passenger compartment very rapidly. vehicle was a total loss. vehicle had no aftermarket work and had not been involved in any accidents. all service work was performed by a certified nissan dealer on schedule.progressive insurance investigated and found owner not to be at fault (claim #11114682 was paid). i have requested nissans internal investigation root cause analysis report to determine cause of fire, but they will not release the information to me. i feel they have something to hide . nissan poc trish page 615 725 7052 she would not pass me up the chain at nissan so that i could speak to someone other than her. concern is there maybe other incidences of nissan murano fires that are not being reported. i was lucky that the fire occurred outside the home and not in the garage at my house where it is always parked. | |||
| 04/25/2011 | 21500 | ||
| Driving on i-79 - light out - many others on road - no debris - tire blew out - sensor on and immediate blowout - no prior problems and had not run over anything prior. nissan terribly unresponsive. had to proactively call them 10-20 times. 1st person couldn't converse in english - gave me false information. supervisor was constantly unavailable and never returned calls. ultimately they said they didn't have similar reports. i don't believe them. tire company said saw this problem many times - says the tire sensor corroded and fell into the tire which sprang the leak. found no other damage to tire. could have died on that highway. most people wouldn't take the time to write this so i'm doing it for them. shame on the company for doing nothing to research it further. wouldn't even pay for the tire. | |||