Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| LATCHES/LOCKS/LINKAGES - DOORS - LATCH | |||
| 06/28/2004 | 15 | 06/23/2004 | |
| Latches/locks on sliding door would open, whenever the vehicle passes over a rough surface.*ak | |||
| 04/23/2004 | 10 | 11/01/1996 | |
| I submitted complaint request 10051248 in december 2003. no one has contacted me about the side door continually unlatching.*ak | |||
| 06/08/2000 | 57656 | 1890 | 08/15/1996 |
| 1. driver door lock will not open at lease once a day. replaced actuator by dealer on 6/14/00, worked for about a year then started doing same thing again plus. 2. sliding door opens and the ajar light comes on daily or whenever a bump in the road is hit. 3. rear door has to be opened and has to be manually reset for all the doors to lock. the number of failures, 1890 is an estimate, every time i drive this car, which belongs to my wife the doors act as described, my wife has been complaining since 1998. the dealer suggested replacing the locks, but after reading several of the other complaints from this site, i feel that this would not fix the problem. thank for your help. wayne plaisance *la | |||
| 12/29/2003 | 1 | 11/01/1996 | |
| I have a nissan quest 1996 - i reported a door latch popping open in april 2001 when the car had 50,000 miles. since then the latch was replaced and has been adjusted a number of times. the door continues to fail and pop open or rather go ajar and the inside lights illuminate. this makes for a number of unsafe driving conditions. first the door could slide open all the way endangering my children. if i were to be in an accident, there is no guarantee that the door will remain closed and intact. third, driving at night and suddenly have the interior lights illuminate make it difficult to see and drive. the original complaint was odi745323. i recently spoke directly with jeff austin at nissan consumer division - phone number 1-800-nissan1 extension 8441. he indicated that there was not any record of this occurring in other vehicles and spoke to the dealership - they told me since i was the only complaint and the mileage was over 60,000 there was nothing that they could do to assist me and that i should seek body repair to resolve the problem. this has been occurring for the last 30,000 miles and is going on 4 years. i refuse to pay anything further to have this rectified. this is a defect and needs to be resolved to my satisfaction. i had spoken previously with dan neff (310) 771-5463 and the initial change of the lock mechanism appeared to help for a short period. i paid for that fix. shortly after i spoke with mr. neff the problem began occurring again and has since that time. nissan has been unwilling to believe that there is a problem, and yet there have been numerous other incidents as demonstrated by the web page search including odi's 602908, 703853, 845494, 721420, 864190, 10049456, 863863, 754162, 602996, 848600, 745164, 745414, 10001339, 10022724 i want this issue resolved, i want the door fixed and i do not feel that i am responsible for paying anything further to ensure that this defect is repaired to my satisfaction. *ak | |||
| 05/12/2002 | 90000 | 12 | 02/07/2000 |
| Door locks will lock/unlock intermittently, rear passenger side lighting assembly went out, sliding door will ajar while in operation, and tapping noise from engine has not been recognized by mechanics.*ak | |||
| 07/31/2003 | 100000 | 1 | 02/15/1996 |
| 1996 nissan quest doors lock and unlock on their own.*ak | |||
| 05/24/2003 | 116000 | 1 | |
| While driving sliding doors opened without warning. dealer notified. *ak | |||
| 03/20/2002 | 72000 | ||
| While driving or even if the vehicle is parked, the sliding door lock will un-latch and door will open by itself and the interior lights will also come on. ts | |||
| 02/28/1997 | 02/01/1997 | ||
| At the slightest decline (nose facing downward) the sliding door will violently shut hitting whomever or whatever is in the path. if you are trying to remove something from the middle or back seat, you have to put your body in between the door and the door frame to keep it open. my son got his arm hurt just recently due to the force of the door shutting on him. to my knowledge, the door has never had any type of locking mechanism to hold the door open when needed. or if it was suppose to have one, my van's latch has never worked. i have done a search to see if there was a recall on this sitution, however did not find one. this has been an ongoing problem since purchased new but only now has manifested itself into the potential danger! something needs to be done and addressed to correct this protential life threatening sitution.*ak | |||
| 30 | 03/01/2001 | ||
| While driving the paasenger side sliding door will unlacth. | |||
| 02/01/2000 | |||
| This vehicle's doors will lock randomly for no known reason. it happens whether running or not and is completely at random. it presents the possiblity of a small child being locked in the vehicle and if the keys are also in the vehicle the child could be trapped. *ak | |||
| 05/16/2001 | 01/01/1999 | ||
| Airbag light flashing/system inoperable. warranty expired 5 months ago.dealer will inspect for $75.///doors lock/unlock by themselves. dealer replaced locks at cost of $393.///sliding door doesn't close properly and sometimes will not open. suspect lock failure.///power steering fails intermittently at speeds of less than 10mph.*ak | |||
| 05/01/2001 | 1 | 11/01/1996 | |
| Door pops open intermittently when vehicle is in motion. locking door does not prevent door latch from popping open. also dealer advised of cracks in the steering column where the bolts have torn away from the anchor positions. car has not been in any accidents and only has 50, 000 miles.*ak | |||
| 03/05/2001 | 02/01/1996 | ||
| Sliding door on passenger side of van opens by itself. *ak | |||
| 06/20/2000 | 0 | ||
| While traveling on the highway passenger's sliding door opened intermittently because it wasn't closing properly. *ak | |||
| 08/01/1996 | 0 | ||
| When front of vehicle is on a hill, door latch would not work properly. sliding door will not remain open. consumer felt this was unsafe because if a child had to go through that door it might close on the child. dealer was not able to do anything. *ak *ml | |||
| 04/01/2000 | 1 | ||
| The right side sliding door will not remain closed. the dealer has adjusted it twice now. after the last adjustment the door came ajar almost immediately after leaving dealer. the dealer is currently suggesting that i replace both latches at an approximate cost of $265.00 although he cannot assure me that this will fix the problem since the latches did not appear to be broken when adjusted. *ak | |||
| 06/19/1999 | |||
| While driving vehicle at various speeds the door ajar light & dome light would come on & stay. the sliding door would come open in first position ,but not all the way. has happened when the door would be locked. this happened every day. no matter if door was locked/unlocked. sometimes could be locked out of vehicle. been to dealer & mechanic replaced the lock assembly. #98b23 service bulletin. *ak | |||
| 08/19/1999 | 0 | ||
| Doors will locs and unlock by themselves without any reason. *ak | |||
| The latch on the sliding door made it impossible to open the door from the inside. dealer has replaced the latch. problem still exists.*ak | |||
| 01/23/1999 | 6 | 07/01/1996 | |
| While driving at various speeds, the red door ajar light and overhead lights illuminate. the cause is the sliding door has popped open to first position all by itself. this has happened 6 times! | |||
| 01/03/1997 | |||
| Left front door locks at any time by themselves. | |||
| 12/28/1996 | 2 | 07/03/1996 | |
| Door locks failed. | |||
| 01/01/1997 | 4 | 01/14/1996 | |
| Door locks failed 4 times. | |||
| LATCHES/LOCKS/LINKAGES - HATCHBACK/LIFTGATE - LOCK | |||
| 09/25/1998 | 22851 | 2 | 10/20/1996 |
| All doors will lock under 3 scenarios: 1) doors will relock immediately following, unlocking the doors. 2) doors will lock after closing driver door. 3) doors may lock without any action taking place. *ak could be locked out of vehicle if doors lock when closing door, with keys in the vehicle. dealership replaced door lock actuator in 1998, problem started reoccuring in 2002 and continues to occur intermittently. | |||
| LATCHES/LOCKS/LINKAGES - TRUNK LID - LOCK | |||
| 08/01/2001 | 0 | ||
| Sliding door pops open without prior warning. dealership is aware of problem.*ak | |||