Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 08/15/2003 | 83200 | ||
| I purchased a 1997 nissan quest from bell honda august 30,2003 at 9:30 pm. by 1:30 pm the next day (16 hours later) the check engine light was on and the back suspension sounded like it was 100 years old. the windshield washers did not function properly and it was monsoon season. the switch for power windows was not working, i had a brake light out, no sun visor, and no dash lights to illuminate my gauge cluster at night. all within 16 hours and 15.5 of those hours it was sitting in my driveway not even being used. i drove it 5 minutes down the road when i bought it and then 8 minutes to the church the following morning, and then 15 minutes back to the dealership to report the problems. i asked for my trade in back and they refused. they placed my quest in the shop and left it there for 10 days. of which 2 of those days they did not even give me a loaner car knowing that the quest was my only vehicle for me and my husband to go to and from work and take my daughter to school everyday 20 miles away. they contacted me and let me know the car was ready and had no problems and within 5 seconds of turning on the car and driving just a few feet i knew the car had not been fixed it was malfunctioning the same way. i asked them to refix and they told me they could not duplicate the problem. i then demanded to see the owner and asked yet again for my trade in back this was now the third time asking for it or my money. i met the owner some days later. he told me i could keep the quest or he would put me in a new car. he never gave me a choice just threw another vehicle at me and even charged me more money to do it. i hate the new vehicle and will not drive it not to mention i am fearful of my safety as i do not trust this dealership nor their vehicles anymore. i just want my old car back or my money and never see this dealership again. i hope you post this loud and clear. | |||
| STEERING - COLUMN LOCKING - ANTI-THEFT DEVICE | |||
| 07/10/1997 | 8 | 07/09/1997 | |
| Passengers are getting trapped inside vehicle and locks cannot be secured from outside due to a defect within locks and alarm system. dealer has had vehicle 8 times, but cannot determine cause or fix defect.*ak consumer states parts have been replaced 6 times and locks have not worked since purchase of vehicle. *slc | |||
| STEERING - HYDRAULIC POWER ASSIST SYSTEM | |||
| 01/30/2002 | 06/01/1998 | ||
| Battery blew up when car started, steering grinds on turns (won't pass inspection!), two middle windows the closing devices each fell apart at separate times, check engine light is on and won't go off, mechanics can not find source of problem. | |||
| STEERING - RACK AND PINION | |||
| 07/20/1997 | 4 | 03/01/1997 | |
| The vehicle has been plagued with a reoccurring intermittent rubbing sound when turning the steering wheel. nissan has characterized the problem as excessive friction and internal failure. to date, they have replaced the rack & pinion steering gear assembly, and associated parts 3 times, 8/97, 7/98 and 1/99. with the last replacement we were told that the rack & pinion being installed was a redesigned one. however, the noise has returned just under a year (10,000 miles) from the last replacement. we are currently attempting to get both the dealership and the manufacturer to address this reoccurring problem again. *ak | |||