Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS | |||||
| NTB00036 | 04/11/2000 | 613461 | Use this bulletin to service a vehicle if the front brakes make a loud, low frequency groan / grind noise when stopping. *tt | 07/19/2000 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SERVICE BRAKES, AIR | |||
| 08/29/2000 | 03/01/1999 | ||
| Accelerator would stick and not allow me to press it down. this would occur as after stopping at a light or intersection. the pedal would not budge, thus causing me to pump it to try to wiggle it to move. when it did catch, it would accelerte abruptly. many times i was in intersection and almost hit front behind or side becuase the van would not move. also, at the 30,000 mile maintenance, i was told that there was less than 10% left on front brakes. this is premature as most cars do not need brake pads changed so quickly. | |||
| SERVICE BRAKES, AIR - DISC - PADS | |||
| 09/29/1999 | 10 | 06/01/1999 | |
| I purchased the vehicle on june 17, 1999 brand new at torrance nissan. about two weeks later, front brakes started making grinding noise. i was told by both dealer and manufacturer that it was normal since they abandoned abestos from brake pads. i insisted that they changed the pads. they finally agreed and ordered special pads from the factory. noise went away until last month. they replaced the pads once again and it's ok right now. an engineer from the factory finally admitted that there's a defect in the design and most '99 quest have that same problem. driver side mirror vibrates at high speed above 70. again, engineer from factory stated that is a defect and r&d is trying to resolve it. driver side sliding door latch comes open after sliding it back and fourth after four times. it has been back to the dealer many times and since yesterday, it's ok. the main problem is the poor gas mileage. we're putting in 87 octane gas recommended in the manual. we've been getting about 13 miles/gallon in the city and about 18 if we drive both freeway and city. the tank takes about 20 gallons and every 16.5 gallons, we're only getting about 260 miles from the trip reading. nissan consumer affair first told us that new car will give poor reading since all parts haven't been broken into. we should drive it to 5000 miles. the van is at 5750 miles and mileage has not improved at all. i contacted consumer affair and they told me that i should not be using mobil and arco gas and to get that kind of mileage, i should be putting in 95 octane. if this is the case, then how it's not stated in the owner's manual? | |||
| SERVICE BRAKES, AIR - DRUM - SHOES/LININGS | |||
| 02/06/2004 | 4 | 08/28/1999 | |
| I have had to look into alignment probelms again and replace the brakes and the tires again. i also was told by the dealer that this was because of normal wearing of the cv joints and that my front axle was shot so i had to replace this too. i have had so much tire, tire valve, brake and front end trouble, it's ridiculous.*ak | |||
| SERVICE BRAKES, HYDRAULIC | |||
| 01/28/2010 | 78000 | ||
| Tl*the contact owns 1999 nissan quest. while driving approximately 5 mph into a the parking lot the vehicle began to idle excessively until she shifted it into neutral gear and turned the vehicle off. the vehicle was towed to the dealer who stated that the vehicle speed control sensor failed. the dealer also stated that the brake system needed to be repaired. the estimated repair cost was $875. the vehicle was repaired. the manufacturer stated that they would not assist with the repair since the warranty had expired. the current and failure mileages were 78,000. | |||
| 10/23/2008 | 101000 | 1 | |
| My wife was driving our 1999 nissan quest on the interstate the first time the driver front brake locked up. she drove the vehicle to stones river nissan of murfreesboro, tn where they replaced the brake calipers, hoses, rotors, and pads. the brake pads wore out after only 8k miles. took the vehicle to a different shop to have a tire repaired and the pads replaced and the driver's front locked up again on the technician while road testing his repair. this shop insisted on replacing the driver front brake hose despite knowing it was relatively new. this did not work & they replaced the brake caliper (again) and gave up after it locked up yet again. they towed it to sr nissan, who diagnosed a bad master cylinder & replaced it. driver front brake still locked up at the shop, now diagnosing bad abs actuator they say was caused by the seals inside the mc deteriorating. my opinion is that this is a design defect, if particulates from a mc can float and clog an abs actuator to the point that lockup of an individual brake occurs. abs is supposed to prevent lockup, not cause it. the brakes are actually ford design and implementation. i know someone who also had a ford explorer and the passenger front brake locked up on her intermittently like my wife's has. the abs actuator is not available new anymore, my only recourse is to install a junk part which is most likely defective. i think both companies need to be investigated and i think nissan should have to find a new part and pay for installation costs. *tr | |||
| SERVICE BRAKES, HYDRAULIC - ANTILOCK | |||
| 01/01/1999 | |||
| This vehicle has numerous problems beginning with the brakes having to be changed multiple times; one occasion while driving on the expressway my passenger sliding door opened up resulting in me having to pull to the side of the road and close the door. when i first purchased the vehicle i would get in and start the car, the windshield wipers would go, the horn would blow and and the doors would lock; there was a terrible banging sound coming from what appeared to be the rear of the vehicle, but after 3 stops in the shop was identified as a bolt being loose in the stearing column, my gas pedal sticks and will all of a sudden release causing the vehicle to lunge forward; the rear bulbs all blew out in the rear of the van and melted the encasing surrounding the bulbs; during a rain storm the windows where in the down position and would not go up; the vehicle had to go into the dealer for them to pull them up; when you attempt to lock the doors the locks make a sound as if they are attempting to lock or unlock but do not, it takes several attempts to unlock the door whether inside or outside of the vehicle...ultimately this vehicle has been a sincere disappointment that needs to be returned to the dealer, however my dealer has gone out of business and the new dealer will not take the vehicle back because it is not their responsibility. i have contacted nissan about the vehicle but nissan's response is to return the vehicle to the dealer for service. nissan is not paying for a loaner car and i can't continue to take time from work to babysit a vehicle more than my children...this will be the last nissan i own. i almost don't want to get rid of it because i don't want another unsuspected individual to purchase this nightmare on wheels*ak | |||
| 4 | 01/01/1999 | ||
| This vehicle has displayed numerous brake changes over the course of the year. to have to change the brakes 4 or more times over the course of two yeas is rediculous and needs to be evaluated on a wider scale. *ak | |||
| 03/01/1999 | 2 | 08/31/1999 | |
| Brakes did not work properly. when consumer first purchased vehicle he had problems. consuemr took vehicle back to dealer to get it fixed. and then 14,000 miles later, brakes went out . dealer did not have a remedy. *ak complete brake job was done twice at 14000 miles interval. the brakes on this vehicle were not properly designed. the consumer was concerned about the safety as well as the expenses. *yh | |||
| 1 | |||
| When applying brakes vehicle does not stop. dealership is aware of problem. *ak the vehicle had only 15,000 miles, but the brake system had a serious problem. the dealer says the vehicle is okay, but another mechanic says that the vehicle needs wheel cylinder. *yh | |||
| 01/11/1999 | |||
| Vehicle shakes and vibrates when traveling at high speed. also, vehicle makes knocking noise applying brakes. *ak | |||
| 08/21/1999 | 6 | 06/01/1999 | |
| I started having problems with the brakes and the air conditioner around the same time frame give or take a few weeks. the brakes started making a grinding noise when it was about two months old. i took it to the dealer the said they did a complete brake job on it. since then it has been back to the dealer 5 other times due to brake noises that are still not repaired. my van also vibrates at speedso f 60 miles or faster, also it has had 3 front end alignments in less then six months. then with my air conditioner they say the noise was normal that it was suppose to sound like it was going to fall out in the driveway when i turned it on, and when nissan came out with a fix they would contact me. to this day they have not even looked at the air conditioner other then to check the belts on it. both my brake and my air conditioner are still making noises. i have two friends that own nissan vans and there vans do not have these problems. *ak | |||
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS | |||
| 04/01/2001 | 2 | 03/01/1999 | |
| The tread on tires also wore prematurely. *yh consumer also stated the brake rotors on front and rear of vehicle are prematurely wearing. | |||
| 04/01/2001 | 3 | 03/01/1999 | |
| Brake disc rotors on front and rear of vehicle are prematurely wearing, cause unknown. *ak brakes wore out at 15000 and 31000 miles *yh | |||
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DISC | |||
| 02/06/2004 | 4 | 08/28/1999 | |
| I have had to look into alignment probelms again and replace the brakes and the tires again. i also was told by the dealer that this was because of normal wearing of the cv joints and that my front axle was shot so i had to replace this too. i have had so much tire, tire valve, brake and front end trouble, it's ridiculous.*ak | |||
| 04/04/2002 | 1 | 03/23/2000 | |
| Consumer states the front brakes failed.*yd | |||
| 02/01/2001 | 2 | 03/01/1999 | |
| Brakes were replaced at 22,000 miles, and again at 43,000 miles which seems premature wearing of the brakes. the brakes were making scratching noises when applied, was taken in and told they are only 15% left. why the promature wearing of the brakes??*ak | |||
| 10/01/1999 | 3 | 02/06/1999 | |
| Front brakes had to be replaced three times, they keep wearing, consumer was told that other quest vans were having the same problem, a squealing noise is heard when wheels are moving, but when brakes are applied, the noise stops. *ak *slc | |||
| Excessive wear of the pads and rotors. dealer has replaced pads and rotors three times, and problem has reoccurred. *ak | |||
| 08/21/1999 | 6 | 06/01/1999 | |
| I started having problems with the brakes and the air conditioner around the same time frame give or take a few weeks. the brakes started making a grinding noise when it was about two months old. i took it to the dealer the said they did a complete brake job on it. since then it has been back to the dealer 5 other times due to brake noises that are still not repaired. my van also vibrates at speedso f 60 miles or faster, also it has had 3 front end alignments in less then six months. then with my air conditioner they say the noise was normal that it was suppose to sound like it was going to fall out in the driveway when i turned it on, and when nissan came out with a fix they would contact me. to this day they have not even looked at the air conditioner other then to check the belts on it. both my brake and my air conditioner are still making noises. i have two friends that own nissan vans and there vans do not have these problems. *ak | |||
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DISC - CALIPER | |||
| 30000 | 1 | ||
| Front brakes made a loud grinding noise when they were depressed. when this occurred the brakes ate the rotors. this was caused by the caliper sticking and not releasing. dealership replaced rotors/calipers, but the problem recurred. tsb 613461 dealt with this problem.*ak | |||
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DISC - PADS | |||
| 2 | 09/10/1999 | ||
| When taking off from a stop there was a delay in acceleration. the gas pedal stuck. also, when braking the brakes made a loud squeaking noise after the brake pads were replaced.*ak | |||
| 1 | 06/18/1999 | ||
| Brake pads worn causing loud noise to be heard into the front and rear of the vehicle. nlm | |||
| 12/15/1999 | 1 | 12/01/1998 | |
| Premature wear out on front disc brake pads. require replacement at 22k mi./12 mo. in service. mostly highway mileage. *ak | |||
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DISC - ROTOR | |||
| 30000 | 1 | ||
| Front brakes made a loud grinding noise when they were depressed. when this occurred the brakes ate the rotors. this was caused by the caliper sticking and not releasing. dealership replaced rotors/calipers, but the problem recurred. tsb 613461 dealt with this problem.*ak | |||
| 11/19/2001 | 1 | ||
| Brakes grind to a stop. vehicle is shuttering in front, when braking vehicle will jolt forward. brakes and rotors are being replaced. *ak *yh | |||
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DRUM - SHOES/LININGS | |||
| 11/22/2003 | 20000 | 3 | 11/26/1998 |
| Where to start.... brakes; 65,000 miles and we're on the 4th set (we've replaced them 3 times)! efi... every 25,000 miles the throttle sticks and yes, we joined the class action. and the latest? the crossover pipe on the exhaust system broke, filling the cabin with exhaust... engine parts should last longer.*ak | |||
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - HOSES, LINES/PIPING, AND FITTINGS | |||
| 01/24/2002 | 1 | 02/10/2001 | |
| Vehicle was parked and without warning, caught on fire. vehicle was totaled. firefighters stated that fire was caused by friction from brake lines. dealership found no evidence of defect. consumer stated that before the fire there was a burning smell in the brake lines. dealership advised that this was normal. consumer is requesting vehicle be replaced, however dealership is not willing to do anything. *tt | |||
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - MASTER CYLINDER | |||
| 07/16/2003 | 54000 | 1 | |
| While driving vehicle at 30 mph consumer pressed brake pedal and heard a loud popping sound. brake pedal went to the floor, but vehicle would not stop until it came to rest on another vehicle. dealer informed the consumer that the brake master cylinder blew off the brake booster. *ak | |||
| SERVICE BRAKES, HYDRAULIC - PEDALS AND LINKAGES | |||
| Consumer states of having problems with the fuel pedal. dealer was contacted. ts | |||