Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| EQUIPMENT | |||||
| 04114 | 09/24/2004 | 10010167 | Essential tool: j-47242 engine support table. various models including 2005 murano and quest. *nm | 11/04/2004 | |
| EQUIPMENT - ELECTRICAL - AIR CONDITIONER | |||||
| 04020 | 02/11/2004 | 10006161 | Air conditioner blows out warm air from floor vents. *mr | 04/23/2004 | |
| 04020A | 07/20/2004 | 04020B | 10006127 | Excessively warm air is coming out of floor vents when the air conditioner is on. *tt | 04/21/2004 |
| EQUIPMENT - ELECTRICAL - NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM) | |||||
| NTB-11-005 | 01/14/2011 | 10035684 | Nissan: navigation map data update matrix. affecting all vehicles 2003-11 except leaf, equipped with navigation system. customer is mailed update disc(s) or sd card and installs data; dealership is mailed update disc(s) and the dealershi | 03/02/2011 | |
| 04099 | 08/24/2004 | 10009169 | Navigation system is inoperative and the display shows disc error or dvd-rom version is not correct. *tt | 09/15/2004 | |
| EQUIPMENT - ELECTRICAL - RADIO/TAPE DECK/CD ETC. | |||||
| 04078 | 06/16/2004 | 10009555 | Clarion audio, intermittent no sound. when starting the vehicle the radio display and controls work properly but there is no sound coming from the speakers. *tt | 10/06/2004 | |
| 04087 | 07/24/2004 | 10009366 | Fm radio reception-sound quality. *tt | 09/27/2004 | |
| 04087B | 09/20/2004 | 04087C | 10009173 | Fm radio reception-sound quality. this bulletin has been amended. the format of the applied vins was changed. *tt | 09/15/2004 |
| 04034 | 03/08/2004 | 10005975 | Dvd player inoperative. *tt | 04/05/2004 | |
| 03113A | 09/15/2004 | 03113B | 10005211 | Poor am radio reception. *tt | 02/13/2004 |
| 03113 | 09/15/2004 | 03113 | 10005215 | Poor am radio reception. *tt | 02/13/2004 |
| EQUIPMENT - OTHER - OWNERS/SERVICE/OTHER MANUAL | |||||
| NTB-10-046 | 03/19/2010 | 10033346 | Nissan: revised vq35 engine timing chain procedures. removal and installation procedures for the vq35 engine front timing chain case and timing chains (primary and secondary) have bee updated to no longer require removal of rocker covers | 08/11/2010 | |
| NTB-09-129 | 11/17/2009 | 10032506 | Nissan: vent control valve replacement. when replacing the evap canister vent control valve for reason: use the one listed on page 2; for vent control valve replacement procedure, refer to the appropriate section of the electronic service | 04/07/2010 | |
| 04125 | 10/26/2004 | 10016791 | Revised sliding door initialization procedure. *sc | 10/07/2005 | |
| 080803 | 08/08/2003 | 10004442 | Some vehicles may have been shipped with an owner's portfolio that contains a 2004 model year quest navigation system owner's manual (na4e-0v42u0) instead of a 2004 model year quest owner's manual (0m4e-0v42u0). *tt | 12/12/2003 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| EQUIPMENT | |||
| 01/30/2009 | 1 | ||
| I bought a nissan quest 2004 van from broad street honda dealer at richmond it has serious door problem which was not locking completely and it is obviously not save for my three children. i took the van to them and the don't want to fix the problem even it is under their warranty for 3000 mile or three months even i also bought from them an extended warranty but it is useless they said even i paid 14000 dollars of it. they simply want me to give the car to them bellow the price i bought from them. i believe it is fraud a clear fraud. please help me. *tr | |||
| 09/20/2008 | 51190 | 1 | |
| Clarion audio, no sound. when the car was started. the vehicle the radio display and controls work properly but there is no sound coming from the speakers. *tr | |||
| 06/01/2008 | 69000 | 1 | |
| In december of 2006 we purchased a 2004 nissan quest se. the first year was not entirely trouble free, the drivers seat would self adjust while driving. the dealer fixed it no charge. the in december of 07 the trans went out, again the dealer covered it at no charge, gave us a loaner and were done within a week. except for the inconvenience of not having our van we were fine until now!!! in june of 08 we were going for a sunday drive and the van just died in the middle of the street. nothing would work nothing, no power anywhere. we called road side and all they could do was tow us to al piemonte nissan in melrose park, il. the following monday, the dealer calls and tells us the ecu is burnt out, and has some corrosion. it's covered under warranty so no need to far right!!! a week later we finally get a loaner, ok not too bad. two months go by and we finally have word that we have a date when the part will arrive!!!!! the part gets installed but the van runs like crap omg you mean they actually tested it!!!! they now are replacing a cracked distributor, god only knows how that happened!!!! the dealr does not charge us for that, but the van still runs like crap so now they have to replace three of the 6 coils and well we had to pay over $800 bucks for that. totally not expecting that we had to charge it, putting us in the hole even deeper. you know we haven't spent alot of $ on this car but for a 4 year old car it sure has had alot of major components replaced. the the freaking dealer doesn't test the car, so we leave and the remotes, doors, sunroof, windows don't work. the center counsil is falling apart and they didn't even clean the | |||
| 06/01/2004 | 1 | 03/31/2004 | |
| Grinding noise upon initial start of day and several failures upon initial start; sluggish and feels like it'll cut off on incline and acceleration. upon several complaints when auto was a few months old regarding not going into gear and slowing, nissan put in some computer chip relating to the transmission. they claimed they could not duplicate problem and slowing probllem continues. also problems with defective interior equipment such as middle row side lights falling out recessed housing, no tension in arm rests ,skirts on middle seats don't stay attached,middle pass side door hard to open, rubber on door pulling apart,middle door, drivers side,looks off track,etc. *jb | |||
| 07/21/2004 | 2000 | 1 | 02/28/2004 |
| Re: my 2004 nissan quest-have had same problem recur for almost 1 yr & dealer has not fixed it in 5 tries. on 7/21/04, brought my van in for service 'cause an alarm beeper would go off randomly when driving-comes from rear power liftgate. besides the constant beeping, at times the liftgate will not open, also when open the liftgate will not close using the power buttons-then liftgate needs to be shut manually. at my 7/21/04 service appt, the dealer ordered a part that would be installed later to fix beeping. picked the van up about 4:30 pm, got groceries, picked up daughter & drove home. on the way the van was beeping all the way when suddenly a flashing warning light came on that said warning lift gate open. i panicked thinking my lift gate was about to fly open. i pulled over confused because liftgate was not open. i pushed interior control for lift gate but liftgate did not open. thinking i was temp. ok, i slowly drove home w/ flashing warning signal on whole time. when i got home-tried to open liftgate. it wouldn't budge-not w/ power controls inside van nor key fob. it wouldn't open manually either. at that point, i was afraid to drive van any further. was well after 5 pm & the service dept would be closed but i called them anyway. i talked to john nelson, sales mgr & explained what happened. told him i was afraid to drive van because of warning light but can't seem to open/close door either. he assured me that van has safety mechanisms that would prevent door from flying open while driving. i told him that it was hard to believe van was safe when it seemed warning lights were malfunctioning. since 7/21/04 the warning light has not come on again. but the problem that preceded the warning light-the constant beeping-still happens all the time, but only when it's warm. since i live in wi nov 04-mar 05 was problem free. don't know if door will really fly open, but i know quest already had recall for similar problem-sliding doors not latching in sub-40 weather. *jb | |||
| 04/01/2005 | 1 | 10/22/2003 | |
| Complaint regarding 2004 nissan quest tow package and wiring design flaw.*mr the consumer stated the directional lights only blinked once when a trailer was connected to an after market wiring harness. the dealer informed the consumer that they did not know the tow package needed to be ordered from the factory. *jb | |||
| 07/01/2004 | 1000 | 4 | 03/31/2004 |
| On march 31 2004, my wife and i purchased a 2004 nissan quest se. (vin 5n1bv2u44n352872). the reason for the purchase was due to the size and ages of our family members. we have 4 children. they are aged as follows: 14 years, 11 years, 20 months, 6 weeks. since we have purchased this vehicle we have had the same problem over and over. with about 350 miles on it, the air conditioner locked up and the compressor was replaced. around may we noticed the ac was not cooling the van off at all. keep in mind we are in texas and this is one of the milder months. we took the van in sometime in early june to have them look at it. shortly there after they returned the vehicle stating it was performing to manufacturer's specifications. i then went and purchased a ac vent thermometer. on low the temperature blowing out of the vents is cold around 50 degrees fahrenheit. however when you turn it to medium or high speed the temperature that blows out at the vents is around 70-75 degrees. this temperature is consistent even after the car has been running at highway speeds for approximately 30-35 minutes with an outside temperature of around 90. (which again is mild for a texas summer). with the air on high for 30-35 minutes the temperature in the cabin at the middle row of seats is 87 degrees. this is also with the rear air on high as well. my child's pediatrician advised me to not let my infant ride in these temperatures for extended periods of time due to the possibility of dehydration. so, basically i am in a $35,000 (msrp) automobile that i can not let my child ride in on any trips for fear that he may get sick. this is not right and i should not have to suffer nor should my child. the vehicle is simply not performing as it should.*ak | |||
| EQUIPMENT ADAPTIVE | |||
| 01/30/2009 | 1 | ||
| I bought a nissan quest 2004 van from broad street honda dealer at richmond it has serious door problem which was not locking completely and it is obviously not save for my three children. i took the van to them and the don't want to fix the problem even it is under their warranty for 3000 mile or three months even i also bought from them an extended warranty but it is useless they said even i paid 14000 dollars of it. they simply want me to give the car to them bellow the price i bought from them. i believe it is fraud a clear fraud. please help me. *tr | |||
| EQUIPMENT - ELECTRICAL - AIR CONDITIONER | |||
| 03/28/2006 | 26000 | 1 | 03/25/2006 |
| Purchased this vehicle 3 months ago, used. we have had nothing but problems since. the main problems are: the roof leaks, whether it's the sunroof or something else causing the leak remains to be seen. dealer claims no leak found, but everytime it rains there is water in the van, which now reeks of mold. the passenger power sliding door will not close properly on the first try. it keeps opening up right as it goes to close. dealer claims fixed but still have to make 2 or 3 attempts before it will finally work. door would not close at all 2 times in the last week. manual override did not release the door. after waiting 5 minutes and trying again, the door would finally shut. the a/c does not blow out cool air on very hot (over 80 degrees) days. *jb | |||
| 04/07/2004 | 3035 | 6 | |
| Purchased 2004 nissan quest in january of 2004. the air conditioning system emitted a very foul (musty) odor the first time i used the system in march. i took the van to the dealer. they admitted that there was an odor, but could not locate the source of the odor. the van was taken to a different dealer on 9/16/04. i took it back to the dealer where i bought the van on 9/23/04. when the smell returned, i took the van back to the dealer on 10/20/04. i have had numerous neighbors and friends ride in this van. as soon as they would sit in the van, they would ask about the smell. took the van back to the dealer on 6/7/05 as the smell had returned. this time the dealer replaced the in-cabin air filter (scheduled maintenance) and sprayed lysol in the vents and a/c ducts. the van continued to smell and was returned to the dealer on 6/21/05. this time, the service technicians disassembled the dash to access the evaporator. the moisture drain tube (which is clear) was brown. the service manager told me this. nissan cleaned the tube and reassembled the dash. since each of these repairs was warranty work, i requested that nissan pay for a rental car. since nissan claims that no repair work was done, i had to pay for the rental car each time. i conducted some research and learned that mold and bacteria is a common problem for automobile a/c systems. most car manufacturers have a fix for this problem. nissan does not. i mailed a letter to nissan consumer affairs. their representative called once and told to take the van back in for service. each time i took the van back to the service department, i would call the consumer affairs. he never returned my phone calls. during my last service call with nissan on 6/21/05, i gave the service manager a copy of a document that lists the technical service bulletins (tsbs) that most car manufacturers have for treating the mold and bacteria. nissan does not have a tsb for this issue. *nm | |||
| 01/03/2005 | 1 | 05/01/2004 | |
| Nissan quest 2004 has been in for service 5 times. tire problems, console lights (possible short) and rear interior lights. *bf the air conditioner failed, the door handle fell off, the front driver side tire was continuously losing air. *jb | |||
| 05/06/2004 | 5400 | 4 | 04/19/2004 |
| A/c problems, rattles, sliding doors raking paint off of sides of vehicle. *nm | |||
| 05/25/2004 | 385 | 4 | 05/01/2004 |
| (1) ever since buying the vehicle on may 1 2004, the a/c system on this vehicle has been performing poorly. (2) on a 100 to 110 degree day in phoenix arizona, the a/c at best can blow 60 to 70 degrees out of the front vents even when the vehicle has been driven for 1 hour. my other 2 vehicles and my friend's 2004 honda odyssey all blow 40 degrees out of their front vents. the quest a/c system is unacceptable especially with 6 month twins in the vehicle sweating. these readings were measured with a thermometer. (3) the quest has been at the dealership 4 times. the first time they found the freon level was undercharged. they recharged the freon and check for leaks in which none were found. 2nd and 3rd time, the dealership said they cannot do anything since the a/c system was operating within their specifications. at 104 degrees, the a/c system can blow 72 to 78 degrees and still be within specifications. the specification range is unacceptable where other vehicles can easily perform better. this is becoming a safety issue living in a hot climate. i bought this vehicle with my twins in mind. if we knew the a/c system was going to perform poorly then we would have not purchase this vehicle. 4th time:after calling 1800nissan1, we took the quest to another dealership for a second opinion. they consulted with nissan assist and lower the freon pressure. this did not help. called 1800nissan1 again and they said they cannot do anything else. i'm at the end of my rope. *jb | |||
| 06/17/2004 | 1 | 05/12/2004 | |
| Air conditioning does not feel like it is blowing as cool as it should. also, hot air coming from floor vents.*ak | |||
| EQUIPMENT - ELECTRICAL - NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM) | |||
| 06/21/2006 | 8500 | 1 | 11/01/2004 |
| Dt*: the contact stated while depressing the brake pedal the steering wheel vibrated. the vehicle was driven to the dealer who determined the front rotors needed to be resurfaced. manufacturer has been alerted. the consumer stated multiple componets such as the navigation system, the gas tank, the front end of the car and seats. updated 07/17/06. *jb | |||
| EQUIPMENT - ELECTRICAL - RADIO/TAPE DECK/CD ETC. | |||
| 12/22/2003 | 1000 | 8 | 10/31/2003 |
| I have had nothing but problems, both big and small, with my brand new nissan quest se. i can almost deal with the sqeaks, rattles, broken buttons, broken lights, malfunctioning sensors, radio problems, and malfunctioning slider doors, but the problem i cannot accept is the failure of the car to run during damp or cold days. the car cranks and starts after a few attempts, but when it is put into drive it either lags as if it's running out of fuel, or dies completely. this has happened on at least 8 occassions, 2 of which i had to call a tow truck because i could not restart the car. unfortunately, my dealership cannot replicate the problem so nothing has been done. meanwhile, i never know if my car will run on these days, i have even been forced to walk down the street in below zero windchill temperatures with my children in order to get help. i purchased a new car to have safety and peace of mind, and instead i am losing sleep at night and asking nissan to buy this car back. i will list the most recent occurrence on the form, but please note this has happened at least 8 times.*ak | |||
| 03/08/2004 | 10 | 01/03/2004 | |
| Radio/cd/dvd is on and displayed on the monitor however, no sound can be heard from speakers. the problem does not occur while driving but, after the motor has been turned off for a period of time. when this occurs, i've found if the engine is turned off and on several times the sound will work. the problem has no predictability. the dealer has not observed the problem yet. they did admit that there has been issues with the am however, this occurs with fm as i don't listen to am.*ak | |||
| The interior lights illuminated as the automatic, rear passenger side door suddenly started to open. *ph vehicle also having problems with radio equipment being inoperative, windshield wipers , and transmission making a whining noise.*mr | |||
| 09/17/2003 | 3500 | 1 | |
| Radio/cd/dvd can be on but, no volume heard from speakers. intermittent problem with no predictability. dealer has observed, but cannot reproduce. radio module replaced to no avail.*ak | |||
| 09/08/2003 | 1500 | 1 | |
| Radio fails to receive on the am band. two trips to dealer required to resolve, with the second requiring extensive time online with nissan technical support. situation apparently rectified by adding a new ground on the radio circuit.*ak | |||
| 09/05/2003 | 173 | 3 | 08/25/2003 |
| The automatic transmission will not down shift. when the consumer was pulling onto the freeway, the vehicle failed to accelerate. the cause of the failure was undetermined because dealership was unable to duplicate the problem. *ak when the sun shined onto the dashboard, the reflection reflected onto the windshield and caused an obstruction and distraction to the driver's view. the correct model year 2004. from the park position, the consumer was unable to go up an incline. the transmission did not engage to low gear for the power to move up the hill. the consumer had to back down the hill. the radio would get static when going over bumps, and the driver's side lower panel was coming apart. *scc *jb | |||