Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| LATCHES/LOCKS/LINKAGES - DOORS - LATCH | ||||||||||||||||
| 04V186000 | NISSAN NORTH AMERICA, INC. | from 03/26/2003 to 12/17/2003 | V (Vehicle) | 26000 | 06/23/2004 | ODI | NISSAN NORTH AMERICA, INC. | 04/16/2004 | 04/20/2004 | |||||||
| Defect Summary | On certain minivans equipped with a power sliding door(s), at an ambient temperature below approximately 40 degrees fahrenheit, the actuator for the power sliding door(s) may experience binding due to an out-of-specification condition. in order to open, close or reverse a power sliding door, the shift selector lever must be in park. if the actuator is experiencing binding and the driver shifts the vehicle out of park while a power sliding door is still closing, the door latches may not engage. | |||||||||||||||
| Consequence Summary | This can result in the door coming open unexpectedly upon rapid acceleration, and an occupant could fall out of the door and be injured. | |||||||||||||||
| Corrective Summary | Dealers will replace the actuator for the power sliding door(s). owner notification began on june 23, 2004. owners should contact nissan at 1-800-647-7261. | |||||||||||||||
| Notes | Nissan recall no. ru401.customers can also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236). | |||||||||||||||
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| LATCHES/LOCKS/LINKAGES - DOORS - LATCH | ||||||
| PE04027 | NISSAN NORTH AMERICA, INC. | 03/15/2004 | 06/02/2004 | POWER-SLIDING DOOR OPENING | 04V186000 | |
| In january 2004, nissan received reports of power sliding doors coming open while driving.nissan determined that at temperatures below 40 degree f, an out-of-spec door actuator could bind and prevent the door latches from fully engaging.this can lead to the door coming open unexpectedly.nissan notified nhtsa by letter dated april 1, 2004, that it is conducting a safety recall campaign (nhtsa no. 04v186) on my 2004 nissan quest vehicles with power-sliding doors produced from march 26, 2003 to december 17, 2003.nissan modified the acutator door motor on vehicles built after december 17, 2003 for reasons not related to the inadvertent door opening issue.nissan reports that vehicles built after december 17, 2003 are not subject to the failure mode that causes inadvertent opening.odi's review of the odi owner reports with known build dates (7 of 9 reports, plus one report received prior to dec 17 but with unknown build date) indicates that complaint vehicles were manufactured before the door actuator improvement date (dec 17).also, nissan reports no complaint vehicles with build dates after december 17.nissan's action addresses the concerns of odi.therefore, this investigation is closed. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| LATCHES/LOCKS/LINKAGES | |||
| 01/30/2009 | 1 | ||
| I bought a nissan quest 2004 van from broad street honda dealer at richmond it has serious door problem which was not locking completely and it is obviously not save for my three children. i took the van to them and the don't want to fix the problem even it is under their warranty for 3000 mile or three months even i also bought from them an extended warranty but it is useless they said even i paid 14000 dollars of it. they simply want me to give the car to them bellow the price i bought from them. i believe it is fraud a clear fraud. please help me. *tr | |||
| 12/10/2008 | 75000 | ||
| Tl*the contact owns a 2004 nissan quest. while driving 50 mph, the sliding doors opened automatically. the electronic control would not close the doors. the dealer stated that the vin was not included in nhtsa campaign id number 04v186000 (latches/locks/linkages:doors:latch). the vehicle would have to be repaired at the owner's expense. the failure and current mileages were 75,000. | |||
| 07/30/2007 | 37000 | 4 | 08/28/2004 |
| I have a 2004 nissan quest, we have experienced numerous problems including the power sliding door opening at 60mph.(nissan put in a rubber bumper on the door) the power drivers window wont go back up after using auto down(nissan unable to find a problem) transmission starts off in 3rd gear from a stop almost causing accidents.(3rd time we have complained and hasn't been fixed yet(nissan does not know why it is happening). *tr | |||
| 02/26/2007 | 1 | 10/10/2006 | |
| The model of the van is a nissan quest model year 2004. the only door with a key lock is the driver's side door. we have a remote lock/unlock which was provided when the car was new. this remote is not covered by warranty even though if defective would prevent someone from entering the vehicle if the driver's side lock is frozen, damaged or inaccessible.*jb | |||
| 06/01/2004 | 1 | 03/31/2004 | |
| Grinding noise upon initial start of day and several failures upon initial start; sluggish and feels like it'll cut off on incline and acceleration. upon several complaints when auto was a few months old regarding not going into gear and slowing, nissan put in some computer chip relating to the transmission. they claimed they could not duplicate problem and slowing probllem continues. also problems with defective interior equipment such as middle row side lights falling out recessed housing, no tension in arm rests ,skirts on middle seats don't stay attached,middle pass side door hard to open, rubber on door pulling apart,middle door, drivers side,looks off track,etc. *jb | |||
| 11/01/2004 | 3 | ||
| The door locked periodically, when exiting the vehicle, although the locking mechanism was not engaged. *nm *tc *jb | |||
| 01/15/2004 | 150 | 1 | 01/06/2004 |
| Passenger side power sliding door will not stay closed. *cb | |||
| LATCHES/LOCKS/LINKAGES - DOORS - LATCH | |||
| 06/01/2012 | 2 | ||
| 2004 nissan quest. consumer states safety problem with the power windows and power doors *tgw the consumer stated the passenger side window would not stay closed. when the consumer took the vehicle to the dealer, he was informed to fix the problem it would require replacing the motor, which would be very expensive. the consumer declined the repair. later on, the window reverted back to its proper closing procedure and operated as it was designed. however, the driver's window would not close automatically and the consumer was forced to hold down the button manually. the door on the passenger side would not close completely. it would stop about half way. the consumer had to physically push the door closed which lasted for weeks. then, suddenly the door began closing correctly without any attempt at repair. the sliding door on the driver's side didn't function as it should. it all started when the consumer's grandson was exiting the vehicle by pushing the open button from the inside. as he was getting out, the door reversed itself before it opened completely and began closing, hitting him and wouldn't stop as it was supposed to when meeting an object. fortunately, he was only frightened, but not injured. the door continued to malfunction, so the consumer no longer used it anymore. the consumer referenced recall # 04v186000. however, his vin was not included in the recall. *jb | |||
| 05/10/2009 | 58000 | ||
| Tl* the contact owns a 2004 nissan quest. the power sliding door would open while the vehicle was in operation. also the door would not fully close. the manufacturer was contacted, but they would not assume responsibility for any repairs made to the door mechanism. he was ineligible for a free remedy because his vehicle identification number was excluded from recall campaign id number: 04v186000(latches/locks/linkages:doors:latch). the failure mileage was 58,000 and the current was 63,000. | |||
| 01/20/2008 | 42102 | 6 | 12/30/2003 |
| Passenger side sliding door fails to latch or pops open when driving and the temperature outside is below 30 degrees fahrenheit. this vehicle has been taken back to the dealer at least 4 or 5 times so far. this renders the vehicle inoperative until the door latches shut. this is endangering our children who sit in car seats in the second row of seats in the quest. *tr | |||
| 08/01/2004 | 10000 | 2 | 04/01/2004 |
| Tl*the contact owns a 2004 nissan quest. while the vehicle was in drive, the front driver and passenger doors were locked. the handle was pulled and the door opened. the dealer stated that the failure was normal. the failure mileage was 10,000 and current mileage was 57,000. *updated 12/12/07 *bf the consumer stated even though the dealer told her it was a normal feature, it was corrected on the 2006 and 2007 models. the consumer stated on the newer models, the front doors do not open when locked and while the vehicle is in motion. updated 12/12/07 | |||
| 08/16/2007 | 5 | ||
| Sliding doors on both sides of 2004 nissan quest have at times [5], failed to stay open,and attempted to crush persons in door area. there is apparently no safety feature built into system. *jb | |||
| 01/23/2007 | 55000 | 15 | 09/01/2003 |
| When the outside temperature gets below freezing - 25 degrees f or lower - and the 2004 nissan quest is outside, the doors (when opened) freeze in the open position. the latch will not engage until it warms up. *nm | |||
| 03/28/2006 | 26000 | 1 | 03/25/2006 |
| Purchased this vehicle 3 months ago, used. we have had nothing but problems since. the main problems are: the roof leaks, whether it's the sunroof or something else causing the leak remains to be seen. dealer claims no leak found, but everytime it rains there is water in the van, which now reeks of mold. the passenger power sliding door will not close properly on the first try. it keeps opening up right as it goes to close. dealer claims fixed but still have to make 2 or 3 attempts before it will finally work. door would not close at all 2 times in the last week. manual override did not release the door. after waiting 5 minutes and trying again, the door would finally shut. the a/c does not blow out cool air on very hot (over 80 degrees) days. *jb | |||
| 02/07/2006 | 5 | 07/25/2001 | |
| 2004 quest, when it is cold out the side doors wont open, have to pull on them hard and then maybe eventually they will open, or have to wait for the van to warm up on the inside for doors to be able to open. not a convenient problem when children need to be take to school early in the morning. taken to dealership, and technician advised me it was a common problem and deal with it. *nm | |||
| 02/06/2006 | 10050 | 11 | 12/06/2003 |
| The driver's side sliding door,not powered, will open up when accelerating or going around a curve. the door will not close when the temp is below 32 degrees. obviously this is dangerous when my 6 month old infant is in the car when the door opens up. the nissan dealer was told about it 4 times and today, again, it was not even looked at. does my infant have to fall out of the car before this problem will be taken seriously? how do i get this fixed? the recall was on the power door and not on the other one. there is a problem on both types of doors and this is not acknowledged. *jb | |||
| 02/25/2006 | 10 | 04/07/2005 | |
| I own a 2004 nissan quest se. there seems to be a serious defect with the safety features on the power sliding doors. while out one afternoon, my son decided that he would press the button to close the power sliding door on his side. i had bent down to tie his shoe and failed to notice that he didn't move his hand out of the way after he had pressed the button to close the door. unfortunately, the power sliding door completely closed on my 3-year-old son's hand. thankfully, he was not seriously injured (broken bones, etc). however, i feel as if this is a serious problem that nissan needs to address soon. also, there have also been a few times where the doors have been closing, and, for whatever reason, my husband or i have tried to stop them. we literally have to put all of our strength into stopping the moving doors, and even then, sometimes they continue to close without hesitation. the powered back hatch/door on the van is very sensitive to anything being in the way; i don't understand why the power sliding doors aren't just as sensitive. i desperately hope nissan will correct this major problem before someone becomes seriously injured. *jb | |||
| 07/24/2004 | 50 | 20 | |
| My nissan quest has been plagued with electrical problems from day one. the windows go down completely on their own with vehicle turned off. the passenger sliding door opens randomly on its own. the tire alarm goes off when tire pressure is fine. air vents fly off and lights fall out of the ceiling. most troubling is the automatic side sliding door. owner's manual stated on page 3-8 the door will reverse direction immediately during power open or close, a warning chime will sound and the door will reverse direction and return to the full open or full close position. the door does not operate this way, the door will not stop when it encounters an object it will continue to push the object in its way. my husband and i have both been caught by the door. it has knocked small children to the ground. i have complained to nissan , and they insisted that this was the way the door were supposed to operate. the automatic close button is right at the level a small child would put his hand to enter the vehicle and could be easily activated. nissan says the door is designed to reverse within the last couple inches even though this is contradictory to its manual. please help before a child is seriously injured. *ak | |||
| 01/28/2004 | 4 | 01/28/2004 | |
| Car was brought in for a recall of the airbag sensor and the automatic sliding side door. airbag sensor is still not functioning properly after 4 attempts at fixing it. side door not properly functioning but service department can't 'duplicate' it so they say it's fine. car is still in the shop, will be for a total (for this trip) of almost 4 weeks, until a rep from nissan comes to try and fix it. electrical system is a mess, lights, windows, power seats, doors, seem to act on their own. nissan refuses to believe me! driver side passenger (non-power) door sticks, can barely open it myself. flat tire light comes on when temperature outside dips. beware of airbag sensor, try to check it yourself using different weight people. very dangerous! *jb | |||
| 08/27/2005 | 4 | 01/10/2004 | |
| Power sliding door on 2004 nissan quest failed to sense passenger and did not stop and injured passenger. this was third time. previously failed and pinned dog and other time child. the door did stop after other passengers interceded and forced door to stop and retreat. *jb | |||
| 05/09/2005 | 28770 | 25 | 10/09/2003 |
| During hot temps, left automatic sliding door won't close, opens back up, reverses without input command. on one occasion, opened up on its own while vehicle was in motion at about 25 mph. | |||
| 07/18/2004 | 10000 | 5 | 04/08/2004 |
| 1-power sliding doors are forceful that could hurt a child during the closing of the doors. car was taken to the dealer several times and was inspected by nissan engineer. the report came back as everything is within tolerance and the door force is not adjustable. *jb | |||
| 12/03/2004 | 1 | ||
| Nhtsa recall campaign 04v186000 concerning power sliding doors. ithas been over sixty days and the dealer does not have the parts available.*ak | |||
| 04/19/2004 | 1455 | 4 | 03/13/2004 |
| Van right auto sliding door flew open on my 3 children going 50mph 11 yr. old son had to hold door closed with his body and feet until safely stop. door going back and forth, would not stay closed, would not stay opened!!! dealership had to unhook battery to get the door to disengage! said probably minor problem. contacted sales dept - problems from 1st week with van. no contact for several days, contacted them. would be a week or two to replace part. no call again. called them 4th week. serv. dept. said new bulletin (not a recall) did not have replace. part. when picked up in summer began to have major rattling in side doors, rear door, 2nd & 3rd row seats. took back to dealership, did some adjustments needs body shop work, to set up apointment. no call. door came open again with my children +2 onboard while driving. one week in shop, many things replaced including hinges and latches on doors and seats. got home, auto door still broken. back again. some more adjustments. current problems same,no solutions . all documented invoices. poor response from nissan consumer regional manager. rude! no apology for safety concerning my family. put burden on me for proof of malfunctions! *ak | |||
| 09/16/2003 | 9 | ||
| I purchased my 2004 nissan quest in september 2003. the day i drove the vehicle off the lot the sliding doors began to rattle and haven't stopped since. i have taken the vehicle to two different dealers for a total of nine times. the dash reflects in the windshield making it a hazard to drive, the driver's door has a squeak when opening that is caused by the hinge flexing where it is attached to the body. have been told by dealer this cannot be fixed. the sliding door panel on the driver's side rear, protrudes about 1/8 from the body and has a dent in the corner of the panel and have been told by dealer this cannot be fixed. i paid over $31k for this car and it seemingly cannot be fixed no matter what is wrong. i have contacted nissan 5 times by telephone and on one ever returns my calls. *ak | |||
| 02/19/2005 | 14900 | 2 | 08/26/2003 |
| 1- normaly exiting the car my 3.5 yr old son got his right foot crushed by the right passenger automatic sliding door which started closing by itself. 2-even after recall has been performed for the sliding doors not locking this door seems to have a mind of its own and it is not acceptable nor safe that we can't exit the vehicle without fear of injury!!! specially for both of my young sons. - at his moment the car has been reported 2 times to the car dealer and the fix has been the additional lubrication of the door and cleaning of the contacts. in addition to the recall repairs to the locking mechanism which has never been and issue. last, my wife was also a victim of this fault with a nasty bruise to her forearm. i truly beleive that immediate action is required from nissan, to backup the advertised label for the vehicle of mommy car hence young children are comming in and out the car, using this doors since as responsible parents we have assing the back row seat as the safest place.*ak | |||
| 01/03/2005 | 1 | 05/01/2004 | |
| Nissan quest 2004 has been in for service 5 times. tire problems, console lights (possible short) and rear interior lights. *bf the air conditioner failed, the door handle fell off, the front driver side tire was continuously losing air. *jb | |||
| 01/03/2005 | 23291 | 1 | 10/23/2003 |
| Nissan quest 2004 would not accelerate beyond 20 mph. passenger side power door opened on its own; vehicle lost power on incline. *bf the vehicle made a loud noise, but a bracket on the exhaust was fixed to correct the nosie. *jb | |||
| 12/22/2004 | 6 | ||
| Consumer was unable to open or close the rear sliding door in cold weather. vehicle was taken to the dealer for inspection, and mechanic determined that the door latch needed to be replaced, and replaced it. however, the problem recurred. *ak | |||
| 07/04/2004 | 2571 | 4 | 09/03/2003 |
| Sliding doors latch rattle. have to stop or reach back to close again. driving hit a bump on the paved road left slider door opened. *jb | |||
| 11/16/2004 | 3 | 12/01/2003 | |
| The driver's and passenger's side doors failed to open or lock when applied. the consumer took the vehicle to the dealer for inspection, and the mechanic determined that the vehicle was operating as designed. the consumer informed the mechanic this problem occurred more than once, and had not been resolved. *ak the doors had been fixed twice to have the doors fixed, the left side passeneger door again and started closing by itself, and the doors had to be closed manually. *sc | |||
| 09/20/2004 | 1 | ||
| Malfunction of sliding door and air bag after recall work was performed. *bf neither of these systems had a problem prior to the vehicle being taken to the dealer for service. the dealer has agreed to look at the sliding door but refuses to look at the air bag problem. *nm *tc *jb | |||
| 10/12/2004 | 9526 | 10 | 09/28/2003 |
| 04 v 186 000/power sliding door: after the recall repairs were made the power sliding door would not stay latch/lock properly when closing the door. sometimes the door needed to be slamed several times before it stayed close/lock or the door would intermittently open while in motion. *jb | |||
| 01/02/2004 | 4 | ||
| I purchased 2004 quest in fall 2003. to date i have had the automatic door break 4 times, fuel pump and fuel chamber replaced,van will not accelerate periodically, brakes sqeak repaired but ow worse, sonar malfunction, no sound from radio/dvd/cd random occurance. the van has been in shop approximatley 10 times in ten months for extended time and problems are no better than 10 months ago. nissan consumer affairs has not provided any resolution or effort to properly fix problems.*ak | |||
| 06/01/2004 | 3 | ||
| 1.fuel pump failure, replaced by dealer. transmission starts out in3rd gear vehicle will not travel over 10/15 mph. dealer claims inadvertantly turning off od can cause this. a/c unitunable to cool off car in weather over 85degrees. *ak | |||
| 08/17/2004 | 200 | 1 | 05/31/2004 |
| I purchased a 2004 nissan quest in may 2004. had issues with persistent rattles in the driver side sliding door immediately. the vehicle was taken in to the dealer service dept in aug 2004 for nissan's customer satisfaction initiative which corresponds to tsb ntb04-053. this campaign was to install a door rattle kit fix in addition to 2 other issues. as a result of the door rattle kit fix installation, both of my sliding doors now rattle louder than the driver side door did to begin with. *ak | |||
| 02/23/2004 | 1000 | 1 | 02/23/2004 |
| Vehicle power sliding doors and power rear hatch opening intermittently while vehicle is in motion. power sliding doors moving erratically(sometimes fast, sometimes slow). power sliding doors pinch protection (reversal of door if object is caught in between) is not sensitive enough. dealer states it is working normal.*ak | |||
| 07/24/2004 | 1650 | 1 | 07/15/2004 |
| Power sliding doors on 2004 nissan quest se require too much force to reverse. this is a safety hazard and almost hurt one of our children the other day.*ak | |||
| 05/24/2004 | 4800 | 1 | 12/22/2003 |
| A newly purchased 2004 nissan quest with current mileage of around 4,800 miles when incident happened. while driving on highway, the driver side rear tire suddenly bent and smoke came out. van was then towed back to dealership and found that the cross member was broken off. dealership denied warranty coverage because service manager thought that such damage may have been caused by a collision, because he saw a few light scratches and a smaller than 2cm mark on the rim. i am sure that the van was not hit by anything when the tire was bent. the scratches and little mark could be caused by pulling over to shoulder with a bent tire. i pointed to the service manager that the joint of the broken cross member was full of rust, a sign of incomplete sealed over a period of time, obviously not a new damage caused by an accident. even tried contacting manufacturer many times, but no solution was made because manufacturer makes decision based on dealership statement. also, squeaking noise has been coming out from rear sliding doors, dealerships stated that they removed doors but no finding and problems still exist. *jb | |||
| 04/30/2004 | 1 | ||
| Power side doors will not stop forward motion unless object is within a very small safety zone approximately in the middle of the door. also, great force is required to stop forward motion (adult male, both hands pulling hard). finally, with child lock 'on', power button by door will still allow child to close the door from inside and crush whatever he sticks out. nissan mechanic assured me this is by design and cannot be changed. *ak | |||
| 02/09/2004 | 1 | 02/09/2004 | |
| We purchase a 2004 nissan quest minivan approximately 3 months ago. the van has had door rattle problems from day one. the rear door rattled and the dealer has replaced a hinge that seems to have fixed that. both sliding door rattle like a bucket of bolts. the car has been taken to service now 3 times for this. we were finally told that this was a known issue with the latches, but there was no fix from nissan for this. a $38,000 vehincle that rattles down the road due to poor quality with no fix known is unacceptable.*ak | |||
| 03/10/2004 | 10000 | 2 | |
| During cold weather it would be hard for the consumer to close the rear passenger door. dealership was notified, but did not resolve the problem. *ak | |||
| 02/15/2004 | 100 | 5 | 11/13/2003 |
| Power sliding doors rattle severly and do not close properly. sometimes the latch in the door sticks in the closed position and will not allow the door to close and latch. back hatch opens on its own. this has happened 4 times, once as we were backing out of the garage and it ripped off the cover over the license plate lights. sometimes the ignition switch will not turn to the off position. the key will not come out of the ignition if the switch is not in the off position. the vehicle has been in for service for these issues 3 times with no success.*ak | |||
| 01/19/2004 | 09/15/2003 | ||
| Side doors open while driveing when outside temp is below 30 degrees | |||
| 01/27/2004 | 8 | ||
| 2004 nissan quest - passenger sliding door would not close after repeated attempts. this has occured many times over the last four months. dealer has tried to fix twice and have had parts on order for 27 days in which we've been without the car. also, sliding doors do not stop when small children get between door and car. *ak | |||
| 10/23/2003 | 200 | 1 | 10/18/2003 |
| Shortly after purchasing vehicle rear sliding doors creek and rattle. the vehicle has been to the dealership four times and problem still exhists. the passenger side door leaks after it rains and the dealership has not been able to duplicate the problem so no fix has been made. windows periodically roll down on their own and the dealership states it's a feature but problem exhists when pressing the automatic lock feature not just the unlocking feature. when car is running and a/c is started a loud kick in the engine occurs. van has failed to start and part had to be replaced in the engine. *ak | |||
| 01/15/2004 | 20 | 1 | 12/19/2003 |
| I recently purchased a 2004 nissan quest, one week after ownership the passenger side power door began and has continued to rattle, the van has been to the dealership with no positive results, the dealer states that there is no fix for the problem yet althought they acknowledge the problem exists, more seriously, three times the van has failed to shift properly, upon a dead stop the van is stuck in a high gear 3rd, 4th, or overdrive. acceleration is almost imposible and unsafe as i am unable to bring the van up to speed with the gas pedal fully pressed! the dealer was unable to duplicate the problem so it continues.*ak | |||
| 09/23/2003 | 165 | 10 | 09/18/2003 |
| I bought this 2004 nissan quest se on september 18, 2003 and took a road trip visit my daughter 1300 miles away form my home. during the trip, we noticed air infiltration from the passengers door and the right side sliding door. in addition to the air leaks, the right sliding door and the rear hatch rattled, sometimes constantly and other times when passing over irregularities in the pavement. i took the van to the dealer on numerous occasions and it still is not fixed. this since these are power doors i would expect that there is a positive latch upon closing, however i was asked if i stopped and cycled the door. i have found the side doors and rear hatch to be not latched tightly on at least six occasions. in addition, the power sliding doors do not always open from commands to the door handle. on one visit, the dealer replaced the mask, other parts on rear lift gate and adjusted the rear latch, and it still rattles. i found the upper tailgate stoplight to also have loose parts inside it (has not been fixed yet). the right and left rear vent windows were rattling and found to be loose at the hinges. both rear tail light assemblies were found to have loose structural parts internally. left one has been replaced with one that don't rattle. however, a look at the new quests on the dealers lot found most to all taillights rattled. during the trip the van was hard to control and drifted to the left at highway speeds, when i got to my daughters house i made an appointment to have it fixed, a week later they supposedly aligned it, but it was still noticeable. in december at my home i took it in again and the alignment was good but the steering was about 4 inches cockeyed. which was fixed at at a later visit. i have owned two nissan vehicles at a time for the more than the last decade and this does not represent my experiences with those vehicles. | |||
| 02/06/2004 | 7000 | 1 | |
| While driving at any speed passenger's side automatic door opened. when the door opened it would not close or latch. fortunately consumer's child at that moment was not in the vehicle. *ak rope was used to hold the door closed. *sc | |||
| 11/05/2003 | 6000 | 12 | |
| Power doors , liftgate, and sun roof occasionally fail to open and close.*ak | |||
| 10/10/2003 | 4800 | 2 | 09/25/2003 |
| 2004 nissan quest: power door opened while van was moving. *ak | |||
| 11/25/2003 | 6000 | 1 | |
| The passenger side automatic sliding door opened intermittently while the vehicle was in motion or when it was sitting still. when the door opened it was difficult to close. in one instance the door actually shut on the consumer. the manufacturer and the dealer are aware of the problem. *nm | |||
| 3000 | 2 | ||
| When backing out passenger's side sliding door opened. once the door opened it was impossible to close it. vehicle was taken to dealer, who claimed that the door was fixed. *ak | |||
| 01/16/2004 | |||
| Problems with the closing of the 2004 nissan quest sliding doors. one of the sliding doors was not closing all the in due to problems with the automatic closing. sometimes, the door doesn't close at all. the problem was brought to the attention of nissan dealer three times. the first two times, nissan claimed that it was fixed, but obviously not. now the vehicle is with the dealer for a week, still not fixed. | |||
| 01/15/2004 | 150 | 1 | 01/06/2004 |
| Passenger side power sliding door will not stay closed. *cb | |||
| 01/14/2004 | 5175 | 6 | 10/31/2003 |
| I have had a continuing problem with the rear sliding doors on my new 2004 nissan quest. what started as an excessive amount of rattling of the rear doors has escalated to the point where the doors do not function properly. i've taken the quest in to have the doors adjusted five times at the local nissan dealer and the doors continue to rattle. the local nissan dealer was actually able to stop the driver's side door from rattling, but this resulted in a door not able to be opened using the exterior handle, you had to use the key-fob or interior switches (not acceptable in a $33,000 automobile). the car was brought back in for service and while the door now operates (sort of see below), the rattling is back. the local nissan dealer where i bought the car does not know what else to do without input direct from nissan - i hope they are working on a solution to the quests sliding door problems! the problems with my vehicles rear sliding doors continue to get worse. on wednesday, january 14, 2004 i had a problem with both sliding doors; neither was able to be closed. miles from home in subzero weather with a car whose siding rear doors would not close bet you can imagine how happy i was. thank god i figured out how to operate the doors manually. this story only gets worse! after manually closing the doors, i switched on the doors again for electrical operation and commenced my travel towards home; imagine my horror when traveling down the road at about 45 mph to have the passenger side rear slider opened up all on its own. can you imagine what might have occurred if i had had my young 9 year old daughter in the back. horror doesn't come close to being an adequate description. nissan has released an inferior and unsafe product for sale to an unsuspecting public. this car is a disaster waiting to happen, and so far nothing has been done to correct the situation. *cb | |||
| 01/10/2004 | 1 | 10/31/2003 | |
| I own an sl purchased in oct 2003. there has been one continual problem and three new problems recently. first the new problems: the past 2 weeks temps have been in single digits and there has been no snow or rain. i have had to keep car in driveway. during these past weeks i've experienced three problems, one of which infuriated me. first two items - passenger window will not open and car does not 'beep' when i lock from remote (which makes me have to turn back and double check the doors only to find it has indeed locked)- are annoying and i attributed them to the temperature. the third problem occurred yesterday: passenger side automatic sliding door would not close once opened. it would beep, slide almost closed, then open right up again. i could not force it to remain closed. this happened in a grocery store parking lot, temperature was -1 degrees, car had a couple hundred dollars worth of purchases inside, and i had my very young child with me. after checking manual and speaking with people at the nissan dealership (neither of which were helpful, to be honest) i tried cleaning the tracks around door. there was no ice, dirt, sand, etc. and still the door would not close. i was told by the dealership that there was no manual override which would have allowed me to close the door. later in the day after the car had been in the sun a few hours, my husband was able to get the door closed enough to grab and lock it. this door issue is unacceptable. we have three young children and purposely bought this car for it's reliability and safety. there was nothing reliable nor safe about what happened to us yesterday. another problem: a creaking, squeaky noise comes from the back of the van while driving. sounds like an old schoolbus. dealership has no idea of cause. were told to bring van in for service. *ak | |||
| 12/03/2003 | 150 | 1 | |
| Consumer had problems trying to reopen the automatic sliding passenger door from the inside/outside. dealerships mechanic was notified, but did not resolve the problem.*ak | |||
| 11/29/2003 | 0 | 10/25/2003 | |
| Purchased 2004 nissan quest on 10/25/03. rattling sound from driver side rear sliding door one week after purchase. 5 attempts to have it repaired. on 11/29/03 door opened while driving with children in back seat. | |||
| 11/29/2003 | 0 | 10/25/2003 | |
| On 10/25/03 we purchased a 2004 nissan quest. within one week of purchase we notice a loud rattling noise coming from the driver side rear sliding door. after 2 attempts to repair at the dealership the noise was attenuated but still persisted. after the 2nd visit the rattling sound expanded to include a creaking noise each time we braked. on 11/29/03 the rear driver side sliding door would not open so we placed our children in the van using the automatic sliding door on the rear passenger side. after buckling the children in we stared the van and left for home. at approximately 11:55pm the driver side rear door popped open!!! on 12/01/03 my wife brought the van back to the dealership for the fourth time, where an attempt was made to fix the rattling again and the doors were adjusted. on 12/02/03 three hours after picking up the car from the dealership the driver side passenger door locked again and the automatic door went into a spasm where it would start to close but then pop back open. we eventually were able to close the doors but the rattling persisted. the locking and jamming of the doors is inconsistent but the rattling sound occurs whenever we go over 35 mph. we are now scheduled to bring the car in for its 5th visit to the service center in 5 weeks. this door not only has rattled and shook during the time we have had it, it now will sometimes not open and even worse can pop open while the car is moving. this is unsafe and the experience of watching my kids look outside of an open door in a moving car was harrowing. i hope the doors never open on a child who is not properly buckled in. | |||
| LATCHES/LOCKS/LINKAGES - HATCHBACK/LIFTGATE - LOCK | |||
| 07/21/2004 | 2000 | 1 | 02/28/2004 |
| Re: my 2004 nissan quest-have had same problem recur for almost 1 yr & dealer has not fixed it in 5 tries. on 7/21/04, brought my van in for service 'cause an alarm beeper would go off randomly when driving-comes from rear power liftgate. besides the constant beeping, at times the liftgate will not open, also when open the liftgate will not close using the power buttons-then liftgate needs to be shut manually. at my 7/21/04 service appt, the dealer ordered a part that would be installed later to fix beeping. picked the van up about 4:30 pm, got groceries, picked up daughter & drove home. on the way the van was beeping all the way when suddenly a flashing warning light came on that said warning lift gate open. i panicked thinking my lift gate was about to fly open. i pulled over confused because liftgate was not open. i pushed interior control for lift gate but liftgate did not open. thinking i was temp. ok, i slowly drove home w/ flashing warning signal on whole time. when i got home-tried to open liftgate. it wouldn't budge-not w/ power controls inside van nor key fob. it wouldn't open manually either. at that point, i was afraid to drive van any further. was well after 5 pm & the service dept would be closed but i called them anyway. i talked to john nelson, sales mgr & explained what happened. told him i was afraid to drive van because of warning light but can't seem to open/close door either. he assured me that van has safety mechanisms that would prevent door from flying open while driving. i told him that it was hard to believe van was safe when it seemed warning lights were malfunctioning. since 7/21/04 the warning light has not come on again. but the problem that preceded the warning light-the constant beeping-still happens all the time, but only when it's warm. since i live in wi nov 04-mar 05 was problem free. don't know if door will really fly open, but i know quest already had recall for similar problem-sliding doors not latching in sub-40 weather. *jb | |||
| 11/05/2003 | 6000 | 12 | |
| Power doors , liftgate, and sun roof occasionally fail to open and close.*ak | |||
| LATCHES/LOCKS/LINKAGES - TAILGATE - LATCH | |||
| 02/23/2004 | 1000 | 1 | 02/23/2004 |
| Vehicle power sliding doors and power rear hatch opening intermittently while vehicle is in motion. power sliding doors moving erratically(sometimes fast, sometimes slow). power sliding doors pinch protection (reversal of door if object is caught in between) is not sensitive enough. dealer states it is working normal.*ak | |||