Bulletins


BulletinBulletin dateReplacement BulletinItem no.SummaryAdded
SERVICE BRAKES, HYDRAULIC - ANTILOCK
02120A11/02/200502120D10002224Antilock braking system (abs) light on and / or diagnostic trouble code for abs wheel speed sensor. *tt08/15/2003

Consumer Complaints


Fail datemilesoccurencesPurchase date
SERVICE BRAKES
07/13/2012102000
 Tl* the contact owns a 2004 nissan quest. the contact stated that the vehicle started to make a loud noise and the warning lamps for the abs system and traction controls illuminated. the vehicle was taken to the dealer who diagnosed that the abs pump actuator was defective and needed to be replaced. the manufacturer was made aware of the failure. the vehicle was repaired. the failure and current mileage was 102,000.
07/13/2012102000
 Tl - the contact owns a 2004 nissan quest. the contact stated that the vehicle started to make a loud noise and the warning lamps for the abs system and traction controls illuminated. the vehicle was taken to the dealer who diagnosed that the abs pump actuator was defective and needed to be replaced. the manufacturer was made aware of the failure. the vehicle was repaired. the failure and current mileage was 102,000. kmj
07/13/2012102000
 Tl - the contact owns a 2004 nissan quest. the contact stated that the vehicle started to make a loud noise and the warning lamps for the abs system and traction control illuminated. the vehicle was taken to the dealer who diagnosed that the abs pump actuator was defective and needed to be replaced. the manufacturer was made aware of the failure. the vehicle was repaired. the failure and current mileage was 102,000. pm
SERVICE BRAKES, HYDRAULIC
11/14/2011120000
 Tl- the contact owns a 2004 nissan quest. the contact stated that there was a rumbling noise coming from the rear passenger side of the vehicle. the contact also stated that all of the lights illuminated on the instrument panel. the contact took the vehicle to the dealer and was informed that the abs actuator needed to be replaced. the failure mileage was 120,000 and the current mileage was 136,000. kmj
11/14/2011120000
 Tl- the contact owns a 2004 nissan quest. the contact stated that there was a rumbling noise coming from the rear passenger side of the vehicle. the contact also stated that all of the lights illuminated on the instrument panel. the contact took the vehicle to the dealer and was told that the abs actuator needed to be replaced. the failure mileage was 120,000 and the current mileage was 136,000. kmj
11/14/2011120000
 Tl- the contact owns a 2004 nissan quest. the contact stated there was a rumbling noise coming from the rear passenger side of the vehicle. the contact also stated that all of the lights illuminated on the instrument panel. the contact took the vehicle to the dealer and was told the abs actuator needed to be replaced. the failure mileage was 120,000 and the current mileage was 136,000.rl
02/01/200629889
 1). transmission - 29,889 mi. to present. serviced 6 times. constantly shifts up and down at school zone speed, loud clunk when decelerating at 40 mph, loud clunk when decelerating in highway exit curve. dealer says everything is working to specs...nothing fixed. 2). brakes - 46,363 & 55,204 mi. new front and rear brakes installed. at 73,014 miles van needs new brakes and rotors. 26,651 highway miles. wallace nissan service said nissan used undersized rotors for vehicle weight and tire size, hence need for frequent replacements. 3). electrical - 04/05/2010, 64,194 mi. the vdc and ck engine lights came on, van speed very erratic...5 to 40mph all by itself, stalled several times. dealer computer diagnosis...faulty sensors in crankshaft and camshaft $209.07. 10/03/2011, 72,547 mi. same vdc and erratic speed. dealer's initial diagnosis, faulty throttle sensor, installed new sensor...same problem, upon further investigation dealer found the ecm unit was totally corroded and had to be replaced. $962.16. nissan mechanics say it was a faulty design location of the ecm right under the windshield wiper cowling which allowed water to enter the ecm, corrode it and cause its eventual failure. in subsequent year models of the quest, nissan moved the ecm to a more protected area. 4). electrical - sliding rear door sensors continue to fail as the door shuts to prevent injury to a person with a hand in the way. sliding doors continue to rattle even after 6 service visits to fix it. 5). electrical. rear hatch motor and lock mechanisms continue to break down even after 6 service visits and $1,164.94 in repair costs. 6). other problems involve: faulty backup sensors, serviced 4 times $285.88. same drive belts replaced twice within 26,651 miles and $250.00, leaking sunroof and skylights, nissan had to replace the entire roof because of severe rust. overall, van is crap!
09/01/2011107081
 Tl* the contact owns a 2004 nissan quest. the contact stated the slip warning light illuminated, causing the brakes to fail when applied. the contact had to constantly pump the brakes in order for the vehicle to decelerate. the vehicle was taken to a local mechanic where they inspected the lines and the brakes but could not find any failures. the vehicle was not repaired. the manufacturer was not notified of the failure. the failure mileage was 107,081.
09/01/2011107081
 Tl-the contact owns a 2004 nissan quest. the contact stated the slip warning light illuminated, causing the brakes to fail when applied. the contact had to constantly pump the brakes in order for the vehicle to decelerate. the vehicle was taken to a local mechanic where they inspected the lines and the brakes but could not find any failures. the vehicle was not repaired. the manufacturer was not notified of the failure. the failure mileage was 107,081. kmj
09/01/2011107081
 Tl-the contact owns a 2004 nissan quest. the contact stated the warning light slip starts to illuminate causing the brake to fail. the brake had to be constantly pumped to slow the vehicle down and to reset itself. the vehicle was taken to a mechanic shop where they checked the lines and the brakes but could not find any failure. they did not repair any parts of the brake. the dealer was not notified. the manufacturer was not notified. the failure mileage was 107,081. mw
03/14/200860000
 Car vibrates badly while breaking. has been to dealer three times for problem but not fixed.
05/30/201023000
 Whenever we hit the brakes our 2004 nissan quest shutters and shakes. we first reported the problem at about 23,000 miles. van has been to the dealer at least 5 times for this problem. mechanic can never find anything wrong. on our own we have replaced the front rotors when it was discovered both original rotors had warped, replaced the brake pads three times, and turned the rotors 6 months after replacing them (79k miles). van goes back into the dealer next week again to have the problem addressed again as it has gotten worse. i am stationed with the military away from home, and my wife uses the quest as her only transportation with our toddlers, older children, and guests. van now has 114k miles
04/27/200740330
 Tl* the contact owns a 2004 nissan quest. the contact stated when driving at speeds of at least 55 mph and applying the brake, the vehicle would abnormally shake and vibrate violently. in addition, the vehicle was also pulling to the right. the vehicle was taken to the dealer at least 10 times and the dealer would only advise there were no failures in the vehicle. the dealer contributed the failure to the contacts manner of driving the vehicle. the brakes were replaced five times in an attempt to correct the failure but to no avail. the contact stated the brakes needed to be replaced again. the failure mileage was 40,330 and the current mileage was approximately 104,000.
01/01/2008500001
 I have a 2004 nissan quest i have to replace the rotors about every 5,000 miles because they warp and cause the vehicle to shake when applying the brakes. this problem has also caused damage to the wheel bearings. it seems that the brake rotors are to small for the vehicle. i cant afford to keep replacing the rotors and brakes it is unsafe for me and my family. i contacted nissan but they wont do anything, there are reports of this problem all over the internet. *tr
04/09/2009100001
 The brakes have to be changed at least 3-4 times a year, and rotors had to be changed because they were about a 1/2 in. gone. steering wheel began to shake every time i had to brake. brakes never stop squeaking. finally had to put new calipers in about a week ago i finally thought my brakes would be working fine again. worked good for one day, squeaking came back every time i brake, still hear scrapping noise from the brakes. one problem after another with this car. when it rains from front window leaks into the glasses holder since i purchased the car. yesterday the passenger sliding door has a hook at the back of the door when it closes it hooks to it also, the piece fell into the door now the door does not close right. the sensor thinks the door is open so now the bottom lights stay on. this was the worse purchase i may have done. since i bought the car its been problems know wonder they only gave a 3 year warranty on it. sometimes i put my car in drive and it fails to take off, so i have to put turn it off wait a few seconds then try it again. so what is next to fail? even the back panel that covers the lights near the license plate fell off. my biggest problem i worry about is the brakes because i have 5 kids i really think this is a defect on this car and from what i read i am not alone on the brake issue. i really think they have to do something about the brakes. *tr
06/18/2008220451
 Van was in service to repair a broken cd player. during the visit, the dealer performed a free 21 point inspection, and found excessive wear on the brake pads. the brake pads were changed and rotors resurfaced 6,000 miles ago. the van has only 21,000 miles. this is the third set of brake pads that had to be replaced. in addition, rotors were resurfaced twice and replaced initially at 4,000 miles. the first occurrence at 4,000 miles was covered under warranty. second incident, which occurred at 15,000 was not covered, citing that it was a wear item. the recent occurrence at 21000 miles which required new set of pads and resurfacing of the rotor was taken care by the dealer as a goodwill gesture. nissan needs to address the concerns of public safety. proper agency should also look into this matter further, because it is definitely a safety concern. *tr
01/23/200734900112/31/2004
 The brakes starting making a loud rubbing sound. the vehicle has less than 35,000 miles so i took it into the dealership. they say all the pads need replaced and a rotor needs replaced. this is the third nissan but first quest and i have put over 50,000 on those vehicles without issues. they say it is not covered under the warranty because of normal wear but i do not believe that this quickly can be normal wear. *nm
01/22/20044000112/12/2003
 Braking on any downhill incline causes the vehicle to vibrate severely and the steering wheel to shake. could cause loss of control. *jb
03/19/20062000406/02/2004
 Dt*: the contact stated there are multiple problems associated with the vehicle. first being, the brakes made a noise when applied. second, while attempting to accelerate, the transmission remained in third gear. this would not allow the vehicle to accelerate properly, at any speed. thirdly, the sliding door on the passenger's side opened while driving. the contact was able to close the door, although it took much force to do so. lastly, the driver and passenger side vents had hot air flowing through them. the temperature gauges were adjusted; however the hot air still flowed. as a result, the air conditioner was turned on in order to maintain a comfortable temperature. the vehicle was taken to the dealer numerous times for inspection and solutions to these problems; however the problems could not be duplicated.
11/26/200521000111/23/2003
 Had a crash in nov 2005 at low speed (approximately 25 mph). the brakes seemed to simply not work. the brake pedal was pressed very hard and seemed like nothing was happening. i have had the brakes checked at every other service appointment and nothing seems to be obvious to the firestone mechanic. also the tires skid a lot on even sandy streets. i dare not drive in snow with this elephant of a van. it gets stuck in snow on the slightest of inclines. my nissan quest se 2004 has had the privilege of holding up the traffic several times on the slightest incline in the road in snow. i am honestly very scared of driving in the snow. today is the first day i have started exploring whether other people have had similar problems and found a number of them online. so i decided to do my part by sending this info in. *nm
07/05/20049000111/03/2003
 The consumer had trouble braking when going down a hill. there was tremendous heat being released from the brakes. taken to dealer for checkup. *jb. the lowest automatic transmission ha dno slowing effect on down hill speed. this required brake usage. at the brake check point brake leap was 385 degrees. anything over 350 degress requires at least a 45 minute wait before continuing. while the brakes did not fail completely, they were approaching a temperature which could result in failure. *ak
11/10/2003550210/12/2003
 While driving approximately 25 mph driver attempted to slow down by depressing the brake pedal, vehicle hit a curb and a light pole. then, vehicle rolled over twice. driver sustained minor cuts and bruises driver and was transported to the emergency room for treatment.*ak *mr
SERVICE BRAKES, HYDRAULIC - ANTILOCK
07/14/20041
 While driving 10 mph brakes failed. the abs light appeared on the dashboard and remained on. consumer was able to maintain control of the vehicle and pulled over. vehicle was towed to the dealer for inspection. *ak
12/01/200379903
 Applied brakes and van did not slow or stop properly, engine speed increased, dry road, felt like sliding on ice. *ak
SERVICE BRAKES, HYDRAULIC - ANTILOCK - ABS WARNING LIGHT
11/22/200626000601/31/2003
 Vehicle abs lights, slip light and vsd light activated and vehicle lost braking system to manual from power. *jb
SERVICE BRAKES, HYDRAULIC - ANTILOCK - CONTROL UNIT/MODULE
02/10/200897273104/14/2005
 Between the dates of feb 10-17, 2008; my 2004 nissan quest minivan began to experience some electrical issues. the tcs, slip, and abs lights came on in the dash and a humming noise was coming from my engine. i took my vehicle to the dealership (were i purchased it from), and as i pulled into the lot the lights went off (feb 28). the service rep. told me the information should be stored in my van's computer system. i paid $97.40 for the dealership to hook my car up for a diagnostic check only to be told that abs system pump and module assembly needed to be replaced at a cost of $1790. the service rep also told me that what ever was causing the humming noise would be repaired. only a temporary fix, because on my way back home the noise started again. he also told me that my brakes were functional but my abs unit did not affect my normal brakes. until i could have the repairs done, and with no other means of transportation, i continued to drive my van. i called back to the dealership and ask if there was anyway for them to disconnect the abs system because it was continuing to drain my battery. and i was told no, the only way was to have the repairs done. on march 8, i part my van and three hours later i returned to my van and it would not start. so it had to have my car jump started and ever since then have had to remove the terminals from the battery when i am not using the van. on feb 14, several other issue came about: 1. speedometer stopped working 2. odometer stopped working 3. air conditioner stopped working so once i pulled over, i attempted to start my vehicle and it would continously start and stop. so i made the decision to leave the van where it was parked. two days later i returned to find out that the van had actually caught on fire the on saturday feb. 15. so what am i to do.........? *tr updated
10/01/2004900203/15/2004
 Dt: the consumer owns a 2004 nissan quest. vehicle intermittently stalled and hesitated. the consumer took the car to the repair shop numerous times for this problem. the dealer replaced the fuel pump once , and the abs sensor was also replaced, no one knew what was happening with the car. the car has been towed to the dealer again for the same issues. the consumer has not called the manufacturer. the consumer wanted to get rid of the car. *ak
SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DISC
06/15/20042000302/25/2004
 2004 quest minivan in for front end judder/vibration (6/04)@ 2000 miles-rotors cut same complaint(12/04) @ 7300+- miles-rotors cut and pads replaced same complaint(10/05) @ 15000+-miles-dealers states that rotors and brakes are needed and not covered said that because it's a heavy vehicle considered normal to replace pads @ approximately 8000+- miles and rotors as well. if there is no problem why cut rotors in 1st place, and then again with pad replacement in less than 6 months time frame? and now a 3rd occurrence ?*jb
SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DISC - PADS
11/01/200620000111/29/2004
 Dt*: the contact stated while driving 30 mph and when depressing the brake pedal, a scraping noise was heard. the vehicle was taken to the service dealer, who replaced the front and rear brake pads and rotors. the manufacturer expressed that the brakes were too small for the vehicle. updated 2/12/2007 - the consumer had an 1993 quest for 11 years. he explained that the 2004's brakes are softer than the 1993 model. the 2004's brakes are the same size as the 1993 quest eventhough the weight has increased by almost 1000 lbs. the 2007's brake size has been increased. *nm
07/05/200625075107/03/2004
 Premature brake pad wear. *nm
06/15/20042000302/25/2004
 2004 quest minivan in for front end judder/vibration (6/04)@ 2000 miles-rotors cut same complaint(12/04) @ 7300+- miles-rotors cut and pads replaced same complaint(10/05) @ 15000+-miles-dealers states that rotors and brakes are needed and not covered said that because it's a heavy vehicle considered normal to replace pads @ approximately 8000+- miles and rotors as well. if there is no problem why cut rotors in 1st place, and then again with pad replacement in less than 6 months time frame? and now a 3rd occurrence ?*jb
SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DISC - ROTOR
12/06/2006101/22/2004
 Front brake rotors replaced at 4000 miles due to steering wheel shimmy when brake is applied. problem resurfaced at 11000miles. brought to dealer for the same complaint at 15000 miles. they found rotors runout for both the front and rear to be excessive. resurfaced four rotors and changed brake pads. dealer did not cover under warranty citing that it was a wear item. it appears as though the parts are not up to specification especially with the failure at 4000 miles. nissan needs to address that problem. two occurances within 10000 miles is not the norm. the rotor thickness for the subsequent model is thicker than one used on the 04 model. *nm
11/01/200620000111/29/2004
 Dt*: the contact stated while driving 30 mph and when depressing the brake pedal, a scraping noise was heard. the vehicle was taken to the service dealer, who replaced the front and rear brake pads and rotors. the manufacturer expressed that the brakes were too small for the vehicle. updated 2/12/2007 - the consumer had an 1993 quest for 11 years. he explained that the 2004's brakes are softer than the 1993 model. the 2004's brakes are the same size as the 1993 quest eventhough the weight has increased by almost 1000 lbs. the 2007's brake size has been increased. *nm
10/24/200629000609/27/2004
 I am very unhappy with the 2004 nissan quest. i have had to bring it to the dealership on several occasions since i bought it with 12 miles in september 2004. i thought that the nissan name would be as good as the toyotas that i have bought, which have lasted without trips to the dealer every few thousand miles. this complaint is based on having to replace the brakes and rotor at 29,000 miles; it was just the straw that broke the camel's back. once i looked into the complaints listed, i realized that this could be a design flaw. when i inquired of the service manager about the brakes wearing so quickly, he stated it is a heavy vehicle and it all depends on how you drive. he stated that some people's brakes on this same make and model wear out even sooner, as if this was some consolation to me. well, i have been driving for 19 years, and i have never had a brand new vehicle not only wear through brake pads so quickly, but right to the rotors without warning!! that's what infuriates me the most; once i hear a sign that the brake pads are thinning, i get the brakes repaired immediately because i am aware that if they are worn to the rotors, then the repair costs three times as much. *nm
04/13/20044000102/28/2004
 Rotors are bad. had the front ones replaced when the vehicle was at 4000 miles. at 16000 miles were warped again, as well as the rear ones. all 4 were turned and new brake pads put on at approximately 24000 miles. at approximately 29000-30000 miles, all 4 were warped again. new rotors put on the front only(due to the outrageous cost of new ones), and it has now only been a few thousand miles and i believe the front rotors are starting to go bad again. *nm
08/09/20063000108/19/2004
 Vehicle started out with front end vibrations driving home from the dealership. brought in and they balanced tires. problem came back, they then resurfaced the rotors, however the problem returned and they replaced 2 rotors when the vehicle was 1 year old. the problem has now returned. i brought the vehicle to the dealership for repair. i am being told that i need 4 new rotors and that the rotors are warped. this is a safety issue that is a manufacturers defect and is endangering our lives and others out there. the dealership only resurfaced the 2 front rotors. they are all still warped. my van is not yet 2 years old. manufacturer does not want to acknowledge a default. i have never heard of changing the rotors on a vehicle every 6 months to a year. we do not want there to be a statistic of injuries or deaths caused by a manufacturers defective braking system that cannot be rectified. *nm
06/22/200625800108/17/2004
 On august 5, 2005, after 16,328 miles and severe shaking when braking, dealer told me he had to replace front rotors. three months later, light shaking began again. after period of disuse for three months, shaking became worse and dealer told me he had to cut rotors again (now i realized they weren't replaced.) however, he said, it was no longer in the warranty. it was a result of my driving. i've had three nissans before this and never had a problem with brakes. rotors cut twice in 30,000 miles? i don't think so. this is only one of the problems i have had with this quest. *nm
06/21/20068500111/01/2004
 Dt*: the contact stated while depressing the brake pedal the steering wheel vibrated. the vehicle was driven to the dealer who determined the front rotors needed to be resurfaced. manufacturer has been alerted. the consumer stated multiple componets such as the navigation system, the gas tank, the front end of the car and seats. updated 07/17/06. *jb
04/19/200629196101/27/2005
 2004 nissan quest. excessive shake while braking, concern for safety plus it was quite irritating. vehicle was purchased new january 2005, had 29,196 miles on it. required the replacement of the brake pads and turning the rotors at a cost to me of $339.98. dealer and manufacturer refused to cover it under the 36,000 mile warranty, stated this was normal and normal maintenance not covered under warranty unless a defect in materials and workmanship. i contend worn out brake pads and the necessity to turn the rotors at only 29.196 miles is not normal and is a defect in materials and workmanship and should be covered. a 2004 lawsuit on nissan for infiniti g35 premature brake defect is similar to my problem and in that lawsuit nissan agreed to cover repairs up to 36,000 and that's what they should do in this case. *jb
12/31/20058261302/21/2004
 Warping rotors. i have a 2004 nissan quest that as of to date has less that 38k miles on it has gone through three (3) sets of front rotors. after several thousand miles the rotors warp which results in a trip to the dealership to cut them. the vehicle becomes unsafe to drive when the warping violently shakes the steering wheel and braking becomes compromised. *nm
06/15/20042000302/25/2004
 2004 quest minivan in for front end judder/vibration (6/04)@ 2000 miles-rotors cut same complaint(12/04) @ 7300+- miles-rotors cut and pads replaced same complaint(10/05) @ 15000+-miles-dealers states that rotors and brakes are needed and not covered said that because it's a heavy vehicle considered normal to replace pads @ approximately 8000+- miles and rotors as well. if there is no problem why cut rotors in 1st place, and then again with pad replacement in less than 6 months time frame? and now a 3rd occurrence ?*jb
03/01/200445031302/04/2004
 Dt: the brakes heat up and the rotors warp. the steering wheel would start shaking when the consumer applied the brakes. the vehicle was taken to the dealership at that point. the consumer stated it happened every 4000 miles since she has had the vehicle. it first happened in march of 2004. the dealership is telling the consumer that the brakes are heating up. the rotors have been resurfaced three times. they ordered new rotors and they have been on for approximately 3 months and the steering wheel is shaking again. she has also gone through two fuel injectors. she was told that she is putting low grade fuel into the vehicle. *jb other issues: the passenger side auto door would rattle when the vehicle was in motion, abnormal shifting, engine light had come on, rear wiper had broken, steering wheel would shake due to the brakes, the front left seat back was loose due to poor fit, mouding on the rear of the driver's seat was coming off, the fuel gauge was stuck on empty after two fill ups. *sc
11/01/20045300403/08/2004
 Dt: caller has had van for a little over a year and in november 2004 the brakes started making a noise and van would not respond to giving it gas. caller stated the rpms revved, but the van would not accelerate. the caller said her husband hit the brake and the steering wheel shook. the brake rotors warped and the axle needed to be rebuilt. the transmission shift unit also needed to be replaced. dealer replaced the rotors and they were rebuilding the axle and replaced transmission shift unit. manufacturer has been contacted. the caller was waiting for them to call her back.*ak
07/14/200432001
 The 2004 quest has less than 4000 miles and the steering wheel will shimmy when brakes are applied. dealer confirmed that the front brake rotor is warped and needs to be replaced. *jb
07/12/20042
 3 months after we bought our van the air bag light went on...3 months after it was serviced for that the light went on again... a few months ago we noticed that when we accerlate the gas it wouldn't move...we almost got hit by another car due to the lack of speed it had..... also the doors would rattle & we would hear a springy noise coming from the front right side brakes... not to mention that in april of this yr our rear brakes & machine rotors had to be replaced. it's kinda disappointing that we pay good money for a car that has been in the shop 4 different times & we owned the van for 9 months!*ak
SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DRUM
07/12/20042
 3 months after we bought our van the air bag light went on...3 months after it was serviced for that the light went on again... a few months ago we noticed that when we accerlate the gas it wouldn't move...we almost got hit by another car due to the lack of speed it had..... also the doors would rattle & we would hear a springy noise coming from the front right side brakes... not to mention that in april of this yr our rear brakes & machine rotors had to be replaced. it's kinda disappointing that we pay good money for a car that has been in the shop 4 different times & we owned the van for 9 months!*ak