Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| ELECTRICAL SYSTEM - SOFTWARE | ||||||||||||||||
| 12V076000 | NISSAN NORTH AMERICA, INC. | from 07/29/2010 to 02/21/2012 | V (Vehicle) | 23531 | MFR | NISSAN NORTH AMERICA, INC. | 02/29/2012 | 02/29/2012 | ||||||||
| Defect Summary | Nissan is recalling certain model year 2011-2012 nissan quest vehicles, manufactured from july 29, 2010, through february 21, 2012. due to software programming, while driving at slow speeds or idling on a decline with | |||||||||||||||
| Consequence Summary | Vehicle stalling could increase the risk of a crash. | |||||||||||||||
| Corrective Summary | Nissan will notify owners, and dealers will reprogram the fuel pump control module, free of charge. the safety recall is expected to begin during mid march 2012. owners may contact nissan customer service at 1-800-647-7261. | |||||||||||||||
| Notes | Customers may contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty: 1-800-424-9153); or go to http://www.safercar.gov. | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| ELECTRICAL SYSTEM | |||||
| NTB-12-077 | 09/19/2012 | 10045999 | Nissan: when using key fob, door request switch, or driver master switch, will not unlock, but will lock driver's side sliding door and other doors operate correctly, check ess (extended storage switch) is not pushed in (delivery mode). | 09/24/2012 | |
| ELECTRICAL SYSTEM - SOFTWARE | |||||
| NTB-11-074-B | 07/06/2011 | 10044569 | Nissan: information is being provided for reprogrammable ecu on all nissan vehicles. *pe | 07/13/2012 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ELECTRICAL SYSTEM | |||
| 01/03/2013 | 16000 | ||
| Tl- the contact owns 2012 nissan quest. the contact was driving approximately 25 mph when the engine rpms increased abnormally and the vehicle independently accelerated. the contact shifted into neutral and was able to stop the vehicle on the shoulder. the vehicle was towed to the dealer for diagnostic testing however, the technician was unable to duplicate the failure. the vehicle was taken to the dealer prior to the failure for repairs under nhtsa campaign id number: 12v076000 (electrical system: software). the contact stated the failure could have been related to the recall repair because there were no failures prior to the vehicle being serviced under the recall. the vehicle was not repaired. the approximate failure mileage was 16,000. kmj | |||
| 01/03/2013 | 16000 | ||
| Tl- the contact owns 2012 nissan quest. while driving approximately 25 mph the engine began to rev. the vehicle began to accelerate on its own. the driver placed the gear in neutral and was able to stop the vehicle on the shoulder of the road. the vehicle was towed to the dealer for diagnostic testing. the technician was unable to duplicate the failure. the vehicle was taken to the dealer prior to the failure for recall repair under nhtsa campaign id number: 12v076000 (electrical system: software). the contact stated the failure could have been related to the recall repair because there was no failure prior to the recall repair. the vehicle was not repaired. the approximate failure mileage was 16,000. da | |||
| 11/15/2012 | 4000 | 1 | |
| I was parked on a slope, with about 1/8 a tank of gas and the van would not start. i was able to start the vehicle after i put it in neutral and rolled it to level ground. i googled the problem and found out there was a recall, which i was never informed about. i took the van into the local nissan shop and they performed the recall fix. when i asked why i wasn't notified of the recall, they said that my vehicle was manufactured after the dates covered by the recall, but it was obviously affected by the same issue (and that the dates in the recall must be off). the recall number is 12v076000, it covers vehicles manufactured between 7/29/2010 and 2/21/2012. my vehicle was manufactured on 2/23/2012, and has the same issue. *tr | |||
| 11/15/2012 | 4000 | ||
| I was parked on a slope, with about 1/8 a tank of gas and the van would not start. i was able to start the vehicle after i put it in neutral and rolled it to level ground. i googled the problem and found out there was a recall, which i was never informed about. i took the van into the local nissan shop and they performed the recall fix. when i asked why i wasn't notified of the recall, they said that my vehicle was manufactured after the dates covered by the recall, but it was obviously affected by the same issue (and that the dates in the recall must be off). the recall number is 12v076000, it covers vehicles manufactured between 7/29/2010 and 2/21/2012. my vehicle was manufactured on 2/23/2012, and has the same issue. | |||
| 09/02/2012 | 1330 | 1 | |
| Car was parked on a parking lot on a very slight decline. low fuel indicator just came on but distance to empty indicator still shows 50+ miles. vehicle started at first but started to shudder and then engine died. tried restarting a few times but it will just shut off right away. all electrical components were fine (radio, lights, etc). had to put 2 gallons of gas to get it to start again. drove to the gas station right away and filled it up with only 14.5 gallons of tank. manual says vehicle has 20 gallon fuel tank capacity. i was aware of the recall (campaign: 12v076000) but initially thought that my vehicle was not included since the campaign was back in march 2012 and i bought the vehicle in july 2012. was later confirmed by nissan consumer affairs and dealer service advisor that my car was indeed not included in the recall. however, car shows similar symptoms with same model cars that were recalled. *tr | |||
| 09/02/2012 | 1330 | ||
| Car was parked on a parking lot on a very slight decline. low fuel indicator just came on but distance to empty indicator still shows 50+ miles. vehicle started at first but started to shudder and then engine died. tried restarting a few times but it will just shut off right away. all electrical components were fine (radio, lights, etc). had to put 2 gallons of gas to get it to start again. drove to the gas station right away and filled it up with only 14.5 gallons of tank. manual says vehicle has 20 gallon fuel tank capacity. i was aware of the recall (campaign: 12v076000) but initially thought that my vehicle was not included since the campaign was back in march 2012 and i bought the vehicle in july 2012. was later confirmed by nissan consumer affairs and dealer service advisor that my car was indeed not included in the recall. however, car shows similar symptoms with same model cars that were recalled. | |||
| 08/29/2012 | 500 | ||
| Tl-the contact owns a 2012 nissan quest. the contact stated that the fuel gauge was not accurately displaying the level of fuel in the vehicle. as a result, the vehicle stalled while driving 35 mph due to low fuel although the fuel gauge indicated that the tank was half full. the contact inquired with the manufacturer regarding nhtsa campaign i.d. number: 12v076000 (electrical system: software) before purchasing the vehicle and the manufacturer advised that the vehicle did not fall under the recall. the contact did not take the vehicle to the dealer. the failure mileage was 500. kmj | |||
| 08/29/2012 | 500 | ||
| Tl-the contact owns a 2012 nissan quest. the contact stated the fuel gauge is not accurately showing the amount of fuel in the vehicle. the contact stated the vehicle stalled while driving 35 mph due to low fuel while the fuel gauge indicated a half tank. the contact checked with the manufacturer regarding the nhsta campaign i.d. 12v076000 (electrical system: software) before purchasing the vehicle and the manufacturer stated the vehicle did not fall under the recall. the contact did not take the vehicle to the dealer. the failure mileage was 500. jo | |||
| ELECTRICAL SYSTEM - SOFTWARE | |||
| 11/15/2012 | 4000 | 1 | |
| I was parked on a slope, with about 1/8 a tank of gas and the van would not start. i was able to start the vehicle after i put it in neutral and rolled it to level ground. i googled the problem and found out there was a recall, which i was never informed about. i took the van into the local nissan shop and they performed the recall fix. when i asked why i wasn't notified of the recall, they said that my vehicle was manufactured after the dates covered by the recall, but it was obviously affected by the same issue (and that the dates in the recall must be off). the recall number is 12v076000, it covers vehicles manufactured between 7/29/2010 and 2/21/2012. my vehicle was manufactured on 2/23/2012, and has the same issue. *tr | |||
| 09/02/2012 | 1330 | 1 | |
| Car was parked on a parking lot on a very slight decline. low fuel indicator just came on but distance to empty indicator still shows 50+ miles. vehicle started at first but started to shudder and then engine died. tried restarting a few times but it will just shut off right away. all electrical components were fine (radio, lights, etc). had to put 2 gallons of gas to get it to start again. drove to the gas station right away and filled it up with only 14.5 gallons of tank. manual says vehicle has 20 gallon fuel tank capacity. i was aware of the recall (campaign: 12v076000) but initially thought that my vehicle was not included since the campaign was back in march 2012 and i bought the vehicle in july 2012. was later confirmed by nissan consumer affairs and dealer service advisor that my car was indeed not included in the recall. however, car shows similar symptoms with same model cars that were recalled. *tr | |||