Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| STEERING - RACK AND PINION | ||||||||||||||||
| 03V527000 | GENERAL MOTORS CORP. | from 06/01/1997 to 10/31/1997 | V (Vehicle) | 750283 | 02/05/2004 | ODI | GENERAL MOTORS CORP. | 12/11/2003 | 12/18/2003 | |||||||
| Defect Summary | Certain passenger vehicles have lower pinion bearings in the power rack and pinion assembly in which the retainer tabs were not crimped properly. these retainers could fail and permit the ball bearings to escape. | |||||||||||||||
| Consequence Summary | If this occurs, the pinion shaft can be forced upward during left turns and back down as the steering wheel is moved back and to the right. if the pinion shaft moves further, the driver will need to exert more effort to turn the steering wheel, similar to a vehicle without power assisted steering. if the pinion shaft moves even further, the driver will require much higher effort to turn left and may not be able to turn the wheel as much as intended. with the maximum pinion shaft movement, which requires internal gear component damage, the driver can encounter high resistance to turning left, followed by unintended power assist to the right. in any of these conditions, a crash could occur. | |||||||||||||||
| Corrective Summary | Dealers will install a new lower pinion bearing unless inspect of the existing bearing indicates that replacement of the gear assembly is necessary. owner notification began on february 5, 2004. owners should contact buick at 1-866-608-8080; chevrolet at 1-800-630-2438; oldsmobile at 1-800-630-6537; or pontiac at 1-800-620-7668. | |||||||||||||||
| Notes | Gm recall no. 03062.customers can also contact the national highway traffic safety administration | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STEERING - COLUMN | |||||
| 060235019 | 09/01/2006 | 10020731 | Revised tilt steering wheel and column fastener tightening specifications. *kb | 01/04/2007 | |
| STEERING - HYDRAULIC POWER ASSIST SYSTEM | |||||
| 01292004 | 01/29/2004 | 10013031 | Power steering gear lower pinion bearing, safety recall 03062. *tt | 04/06/2005 | |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| STEERING | ||||||
| RQ03001 | GENERAL MOTORS CORP. | 01/02/2003 | 09/15/2003 | POWER RACK AND PINION STEERING FAILURE | ||
| Gm conducted a safety recall (nhtsa # 02v286) to address a steering defect pertaining to a lower pinion bearing (lpb) within the rack and pinion steering gear (r&p). the recall covered 1,159,156 model year 1997-1998 pontiac grand prix vehicles built between march 1, 1996 and october 31, 1997, 1996-1998 pontiac trans sport, chevrolet lumina apv, chevrolet venture, oldsmobile silhouette minivans, and chevrolet cavalier and pontiac sunfire sedans built between january 1, 1996 and october 31, 1997.odi opened this rq after receiving reports that other vehicles were exhibiting the same symptoms as the recalled vehicles.based on odi's review of technical and complaint data collected during the rq, the w-cars are associated with either a higher steering complaint rate or a higher lpb failure rate than the other vehicles investigated under the rq and are above or near the rates for the recalled vehicles.thus, odi will further examine the w-cars (1996-1997 oldsmobile cutlass supreme, 1996-1998 buick regal, chevrolet lumina, chevrolet monte carlo, 1997-1998 buick century, and 1998 oldsmobile intrigue) under a new investigation, engineering analysis (ea)03-019. | ||||||
| STEERING - RACK AND PINION | ||||||
| RQ03001 | GENERAL MOTORS CORP. | 01/02/2003 | 09/15/2003 | POWER RACK AND PINION STEERING FAILURE | ||
| Gm conducted a safety recall (nhtsa # 02v286) to address a steering defect pertaining to a lower pinion bearing (lpb) within the rack and pinion steering gear (r&p). the recall covered 1,159,156 model year 1997-1998 pontiac grand prix vehicles built between march 1, 1996 and october 31, 1997, 1996-1998 pontiac trans sport, chevrolet lumina apv, chevrolet venture, oldsmobile silhouette minivans, and chevrolet cavalier and pontiac sunfire sedans built between january 1, 1996 and october 31, 1997.odi opened this rq after receiving reports that other vehicles were exhibiting the same symptoms as the recalled vehicles.based on odi's review of technical and complaint data collected during the rq, the w-cars are associated with either a higher steering complaint rate or a higher lpb failure rate than the other vehicles investigated under the rq and are above or near the rates for the recalled vehicles.thus, odi will further examine the w-cars (1996-1997 oldsmobile cutlass supreme, 1996-1998 buick regal, chevrolet lumina, chevrolet monte carlo, 1997-1998 buick century, and 1998 oldsmobile intrigue) under a new investigation, engineering analysis (ea)03-019. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 11/10/2003 | 66051 | ||
| Tl*the contact owns a 1998 oldsmobile cutlass. the contact stated that the steering wheel would tighten when making right and left turns. he received a recall letter pertaining to the steering rack and pinion, which stated that the lower pinion bearings in the power rack and pinion assembly were not crimped properly. this is where the retainer tabs were located. the failure could allow the ball bearings to escape. the dealer repaired the vehicle according to nhtsa campaign id number 03v527000 (steering:rack and pinion); however, the contact felt no change in the vehicle. the vehicle was taken back to the dealer a second time for repairs, but the failures still persisted. in addition, the contact heard a loud continuous banging noise coming from the steering column. the failure mileage was 66,051 and current mileage was less than 125,096. | |||
| 03/18/2006 | 122083 | 1 | |
| Total failure of steering system. mechanical lock up. steering wheel could not be turned by hand. problem occurred at low speed close to home. the steering rack bracket separated from the frame. gm complaint # 1-399 751 487 march 18,2006. *jb | |||
| 02/28/2005 | 10 | ||
| I currently have the following problems with my 1998 olds cutlass gl. my power steering is stiff and makes a wailing noise. my coolent system has a leak. my heat and air have completey stopped working. i have had problems (in the past that have been repaired_ with my power window locking up (drivers side). the sound system shorted out. the cd player quit working. i have replaced my wiper blades several times and they still do not clear the windshield completely. one time when my teens were using my car, they were on the interstate and the car went completely dead...not only were they terrified, it was a very dangerous situation for them to be in.*ak | |||
| 03/18/2004 | 26000 | 1 | |
| While driving it was hard for consumer to turn the steering wheel left/right. dealership was notified, but did not resolve the problem. *ak | |||
| 03/25/2003 | 37950 | 2 | 10/24/2002 |
| A week after i bought the car used in october 2002 there was noise from front left end of vehicle....there is another noise that comes from the steering when turning the wheels trying to park the car.....i took the car back to the dealer and they said they don't hear anything...also i had the car checked out the same day for the brakes...there was a squealing noise on the front left side and the car wouldn't brake properly...the dealer replaced the left brake pad..i haven't had any trouble with the brakes since...three weeks later i took the car back to the dealer for the steering noises and they said it would be costly for the labor to find out the problem and that it may not be covered by warranty...they said since it's only minor and is not causing any problems it would probably be better to keep driving it until something went wrong to where they would know where the problem was coming from....a couple months later..in march 2003, the engine coolant light came on continuously and the car was leaking engine coolant....after checking the car out, i had the water pump replaced....it has been a week now since i've had the water pump replaced and the engine coolant light hasn't came back on and the engine coolant hasn't leaked out yet..but now, when i turn the air conditioner on it, it goes out by itself and comes back on a couple minutes later...i haven't had the car checked out for that yet but this car is adding up to a headache and i haven't had it for 6 months yet..right now it's only at an estimated of 42,500 miles driven on it..... *nlm | |||
| 03/05/1999 | 4 | 11/28/1998 | |
| Steering pulsates when brake are applied. rotors have been resurfaced twice, and replaced once. dealer cannot find the cause. *ak | |||
| STEERING - COLUMN LOCKING - ANTI-THEFT DEVICE | |||
| 05/08/2003 | 1 | 11/23/1999 | |
| Steering wheel unexpectedly locked. consumer stated steering wheel would not turn to the left. *ak power steering pump, pulley and pressure hose were replaced. also, noise on front end of vehicle, dealer replaced both lower control arm and performed alignment. *la | |||
| STEERING - HYDRAULIC POWER ASSIST - HOSE, PIPING, AND CONNECTIONS | |||
| 10/21/1998 | 1 | 09/26/1998 | |
| High pressure hose broke causing loss of fluid and loss of control while driving. | |||
| STEERING - HYDRAULIC POWER ASSIST - PUMP | |||
| 11/27/2003 | 118000 | 4 | 09/26/1997 |
| Steering making noise after both power steering pump and steering rack began leaking fluid. dealership has replaced power steering pump (4 times) and power steering rack (4 times), but grinding noise persists. dealership has been very accommodating and has assigned three different technicians in an attempt to solve this problem. after reading other complaints on this site, i now understand why dealership has been unable to fix this problem after repeated attempts. i am now concerned about my safety while driving the vehicle. i am also concerned if the problem can ever be fixed. *la | |||
| STEERING - HYDRAULIC POWER ASSIST SYSTEM | |||
| 12/05/2001 | 3 | 01/01/1998 | |
| Engine(ignition) quits while car is being driven. all power systems are lost, making steering and braking difficult. engine restarts when key is turned off and then turned on to restart. this is an electrical or computer problem that seems to be reset when the ignition switch is turned off and then on again. could be a very dangerous situation. | |||
| 11/20/1998 | |||
| When car was parked, and then whenattempting to be driven, it had no power steering. this happens about every 15,000 miles. *ak | |||
| STEERING - RACK AND PINION | |||
| 03/22/2004 | 1 | ||
| After the new lower bearings were replaced the gear assembly failed. the dealership was refusing to replace the gear assembly as indicated in the steering gear bearing recall 03v527000. *jb | |||
| 06/30/2004 | 1 | ||
| Dealership is refusing to comply with steering bearing recall 03v527000. the gear assembly is leaking, but the dealership is refusing to replace it under the recall.*ak | |||
| 02/25/2004 | 1 | ||
| Recall 03v527000 subject:steering gear bearings. consumer contacted the dealer, who informed consumer that the machine installing the new parts broke, and recall repairs could not be done until the machine was fixed. *ak | |||
| 04/07/2003 | 15000 | 1 | 04/28/1998 |
| Steering feels strange wheel has a tug to it when making turns.. left turns require more steering effort than right turns also steering wheel squeaks when turning in either direction. this has been going on even when the car was still under warranty.. car has just 25,000 miles on it, afraid there is something wrong with the rack and pinion. *jb | |||
| 08/31/1998 | 1 | 08/01/1998 | |
| We reported the problem as a loud pop when turning and striking a bump in the road. after three trips to the dealer and being told there was nothing wrong, they finally examined the rack and pinion and found a broken weld on the rack assembly. there is still some unusual noises in the front end but the dealor tells us everything is normal. at 8,000 miles the left front rotor was examined, and found to have deep scores in it while the right one was smooth. after three days in the shop, and there telling me this was normal wear they finally turned the rotors (not replacing them) this eleminated some noise and surging when stopping, but something is still not right. there is a ticking noise like when there is a rock in one of your tires, as well as unexplained poping when crossing rr tracks etc. *ak | |||
| 09/03/1998 | 1 | 02/01/1998 | |
| Suspension making a squeaking loud sueaking noise from left fron end. (lower control arms replaced. ** vehicle front end suspension continues to have problems). steering problem generated noises from left front end which i mistook for suspension failure. (tape kit added to front stabilizer bar). brakes noises during the act of braking. (calibers grabbing pad making a clacking sound-stop squeal added to back of pads ** brakes continue to make noises). left and right hub cap assemply both failed-currently part on order for righ hub cap assembly). ** vehicle front suspension rough and unrealiable causing continues problems with vehicle. | |||
| STEERING - RACK AND PINION - RACK | |||
| 08/22/2005 | 163586 | 2 | |
| Recall on 1998 olds cutlass- i was not notified of such recall on steering: rack and pinion. i am paying out of pocket for this repair and am getting a run around from oldsmobile. my car is being serviced at a non-gm facility. oldsmobile is very inconsistant and unreliable, especially when it comes to safety and customer service. i will never buy a gm vehicle, and recommend that my friends/family not buy one either. gm is not customer oriented and this is very dissappointing. | |||
| 11/27/2003 | 118000 | 4 | 09/26/1997 |
| Steering making noise after both power steering pump and steering rack began leaking fluid. dealership has replaced power steering pump (4 times) and power steering rack (4 times), but grinding noise persists. dealership has been very accommodating and has assigned three different technicians in an attempt to solve this problem. after reading other complaints on this site, i now understand why dealership has been unable to fix this problem after repeated attempts. i am now concerned about my safety while driving the vehicle. i am also concerned if the problem can ever be fixed. *la | |||
| STEERING - WHEEL AND HANDLE BAR | |||
| 08/21/1998 | 12 | 07/01/1998 | |
| Cruise control set at 65 mph suddenly accelerated to 80 mph on flat ground. when making a left turn the steering wheel locks steering stays stiff and hard to turn most time at low speeds. noise and whistle comes from steering. low pitch rattle, clink, squeak noise coming from front of vehicle during low speed. slow and hard starting,intermittent misfire. trim over rt. and left rear doors is buckling. discovered black elec. tape holding body frame at doors together (paint chip of tape) after using the heater when i turn the engine off there is a bubbling noise which comes from under the front of the car. | |||