Recalls


CampaignManufacturerManufacturing dateType# of units affectedDate Owner notified MfgRecall Initiated byManufacturers of recalled vehicles/productsReport Recieved DateRecord Creation DateRegulation Part NumberFMVSS Number
STEERING
09E005000DORMAN PRODUCTS, INC. E (Equipment)97902/23/2009MFRGENERAL MOTORS CORP.02/17/200902/17/2009
Defect SummaryDorman is recalling 979 steering knuckles, dorman p/nos. 697-902 and 697-903, sold under dorman's oe solutionstm brand name, and napa p/nos. 7-8502 and 7-8503 which were sold for replacement use on the various vehicles listed above. a potential material or design defect could result in the steering knuckle breaking in the hub area.
Consequence SummaryA broken steering knuckle could result in loss of steering control and a possible crash without warning.
Corrective SummaryDorman will notify owners and replace the defective steering knuckles free of charge and reimburse the repair facility or owner for labor. the recall began on february 23, 2009. owners may contact dorman's toll-free hotline at 1-800-523-2492.
NotesThis recall only pertains to aftermarket dorman steering knuckles and has no relation to any original equipment installed on vehicles manufactured by general motors corporation.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov .
08E063000DORMAN PRODUCTS, INC. E (Equipment)385510/16/2008MFRGENERAL MOTORS CORP.10/17/200810/20/2008
Defect SummaryDorman products is recalling 3,900 intermediate steering shafts dorman part nos. 425-151, 425-152, and 425-153, (sold under dorman's oe solutions brand name), balkamp #'s 7-3057, 7-3058, 7-3059 (sold under the napa brand name), and platinum parts #'s 2425151, 2425152, and 2425153 manufactured during the month of september 2007. these replacement steering shafts can be used on the vehicles listed above. the weld connecting the inner tube to the outer tube may be defective.
Consequence SummaryIf the weld fails, loss of steering could result, possibly resulting in a vehicle crash.
Corrective SummaryDorman will notify owners and replace the steering shafts free of charge. the recall began on october 16, 2008. owners may contact dorman toll free at 1-800-523-2492.
NotesThis recall only pertains to dorman's oe solutions brand name, balkamp's napa brand, and the platinum brand steering shafts and has no relation to any original equipment installed on vehicles manufactured by general motors corporation.customers may contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty: 1-800-424-9153); or go to http://www.safercar.gov.

Bulletins


BulletinBulletin dateReplacement BulletinItem no.SummaryAdded
STEERING
06023200908/01/2007060232009A10022924Overview of steering system noises. *nj10/05/2007
010232001F02/01/200610019516Clunk felt/noise heard from steering column, steering gear and/or front of vehicle during turning maneuver and/or steering wheel rotation. *tt03/21/2006
05023200306/01/200510017515Revised outer tie rod end nut tightening specification/tie rod end jam nut tightening specification added. *tt11/09/2005
03023600208/01/200310012577Revised steering wheel position sensor or steering shaft lower bearing replacement procedure and steering wheel position sensor centering procedure. *eh03/07/2005
040235004D11/01/2005040235004C10008657Clunk noise from front of vehicle during turning maneuver/steering wheel rotation. *tt *nm08/13/2004
010232001C09/01/2003010232001B10004280Some customers may comment on a clunk type noise coming from the front of the vehicle during a turning maneuver. *tt12/01/2003
010232001B07/01/2002010203001A634803Some customers may comment on a clunk type noise coming from the front of the vehicle during a turning maneuver. *tt10/09/2002
05110111/05/2001628094Some vehicles may exhibit a clunk type noise especially felt in the steering wheel while turning. *tt03/05/2002
01023200203/01/2001619386Some customers may comment on a shudder / vibration condition while steering under low speed or stationary conditions, such as parkling lot maneuvers. *tt05/24/2001
01-02-32-00104/01/2008010232001O618086Concerns with clunk noise from front of vehicle turning maneuver / steering wheel rotation.*jb (lubricate or replace intermediate shaft as appropriate). updated 10/05/07. *nj updated 4/1/08. *nj updated 7/1/2008 *pe04/03/2001
STEERING - COLUMN
02023500204/01/2002634917Concerns with tilt settering column sticking in position and unable to release. *tt10/10/2002
STEERING - LINKAGES - TIE ROD ASSEMBLY
03023204911/01/200310004765Release of new outer tie rod ends for service. *tt01/06/2004

Consumer Complaints


Fail datemilesoccurencesPurchase date
STEERING
06/02/2008990001
 I have a 1999 oldsmobile intrigue that is having the same problems with power steering loss at low speeds that gm is having with their cobalt and pontiac models. there has been no recall on the intrigue for this problem. the mechanic can't find what is wrong with it because it does not happen all the time. this has been going on for close to 2 years. the loss of steering occurs more in hot weather. *tr
04/19/2009137000
 Tl*the contact owns a 1999 oldsmobile intrigue. while driving at an unknown speed and making a left turn, the contact heard an explosion that shook her vehicle. she lost control of the steering, the battery warning light illuminated, and smoke was present underneath the hood. a relative, who is also a mechanic, stated that the fluid on the manifold caused the vehicle to begin smoking and the steering knuckle fell off of the vehicle, which could also have caused fluid to leak and smoke to appear. a few months ago, the contact heard a high pitched sound in the steering wheel. prior to the failure, she noticed an oil leak and the dealer replaced the pistons. the vin was unavailable. the dealer and manufacturer have not been notified. the failure and current mileages were 137,000.
11/08/20061048552
 Dt*: the contact stated on start up, the vehicle sputtered and stalled. while driving 30 mph, the engine overheated, the check oil light and traction control lights illuminated, prior to the engine power failing. the brakes squeaked badly as the brakes were applied. the vehicle was taken to the sales/service dealer for repairs. on the first visit, the thermostat and thermostat housing were replaced. the intermediate shaft assembly was serviced and the oil and filter were replaced. the stalling continued and the vehicle was returned to the sales/service dealer, where the right portioning valve was replaced and the brake lines were bled. the oil and filter were replaced again. the power failed again while traveling 55 mph. after inspection of the vehicle the sales manager informed the contact, the crankshaft position sensor, rear struts and steering gear needed to be replaced. the manufacturer was notified. updated 12/3/2006 - *nm
11/01/200435891807/09/1999
 Power steering assist (rack/pinion-long shaft) unit second failure. *bf the right rear weather strip was deformed, engine stalled shortly after starting, pulsating noise coming from the front end, tire noise, right rear window inoperative, clunking noise in the front end when turning, the battery light had come on for 20 minutes but the problem but was actually coolant light, the engine would crank but no start, the vehicle would run rough and dies, failed ignition switch, failed crankshaft sensor, remote was not working, lost power steering on a left turn and still had power on right turns, there was an oil leak, there was excessive wear of the intermediate steering shaft, and excessive play in the left front hub and bearing assembly. *sc
07/10/2004108/18/2002
 Having difficulty turning left at low speeds, almost feels like steereing will lock up. taking to mechanic to find out what trouble is. sounds like same trouble from recalled 1998 oldsmobile intrigues. *la
 Steering broke. car was totally uncontrollable. went into a steep ditch with a mom and two children in it. the front wheels were facing out like steering column broke.
04/15/20030
 The engine will die going down the road at any speed, which is a safty hazard. when engine dies... it is very hard too steer and looses braking power. the engine then may not restart for several min. takes several attempps to get going again. if a person had to get to a hospital on time it could make the differance between life or death. we feel this should be fixed by gm...free...and soon!!! thanks john & dawn
01/15/20041
 When the consumer made a left turn, it was difficult to steer because the steering wheel became stiff. at the same time vehicle stalled. the dealer was notified. please provide further information. *jb
07/05/200391000402/05/2003
 Vehicle engine shuts off at speeds between 35-65 mph resulting in loss of steering capabilities. which is a possible cause of accident on 7/5/03 that resulted in death and injury. *la
10/06/2002001/18/1999
 I have a clunking noise in the steering column. i feel it while i drive and also while making turns. one mechanic said it was the tie rods, so i had them replaced another said the gear box. i still have this problem i think this is just a problem waiting to happen. several mechanics have no idea what the problem is. i drive on the autobahn in germany so please let me know if my life is in danger. *jb
1
 When the consumer tried to make a left turn, the steering wheel locked up. *jb
11/15/200219584102/11/1999
 Steering gear assembly, power steering short, failed. had to have it replaced at 19,584 miles. 1995 thru 1998's were recalled
12/31/1999406/01/2099
 My 1999 intrigue has had the steering shaft replaced two times and lubed two times. the first time it was replaced the dealer put on the paperwork that it was replaced due to poor design. now the last time i took it in and they just lubed it. they said that gm is saying that it is a maintenance problem and that it will happen again and i will have to start paying for it ($110.00 plus tax). i have owned many cars and never have i owned one that had to have the steering shaft lubed, much less lubed on a regular basis. anybody with half a brain knows this is not a maintenance problem, this is a design flaw. i also know the problem is in some of the other gm models. i was reading some of the consumer complaints on your web sight and was surprised to find out that some of these steering shafts have actually broken and the car could not be steered. this concerns me alot. just how save is this car? does someone have to die in an accident before anything is done about this problem. please check into this and please have these cars recalled. there seems to be a big problem with this. everyone isn't going to take the time to write you guys and complaint, some people will just trade them in. on your web page alone there were at least 83 complaints about this problem on the 1998 models and 24 on the 1999 modes. i just want someone to let me know if this has been checked out and if my car is safe to drive. right now i don't think it is. please feel free to call me with any questions you have. thank you, teresa smith dt
10/01/20027134406/01/1999
 The consumer states that the steering wheel feels very loose. the vehicle had been taken to the dealer and they replaced the steering shaft, problem reoccurred and it was replaced again. the consumer feels that the part was poorly designed. *mr * scc *nlm
09/01/20021
 Consumer states has had several steering malfunctions while driving. the steering wheel vibrates excessively and a knocking noise is heard from the steering column. when the brakes are applied they vibrate also. consumer also states that intermittenly while driving the vehicle will skid w/o warning and experience loss of steering control. vehicle checked by dlr who replaced steering shaft on 11/27/01. the problem reoccured. nlm
10/01/20000
 Steering is numb. lower shaft was replaced by dealership mechanic. while making a turn there are cracking and banging noises. *ak
 Steering is locking up while making left hand turns which could cause loss of vehicle control. oldsmobile dealer has attempted to fix defect 3-4 times by replacing steering column shaft and other related parts, but there is still a crunching noise when turning. consumer again took vehicle to dealer who claimed a pulley needed to be replaced which could not be done because a special tool was needed to perform the repair . tool was on national backorder and has not provided a date as to when tool will be availble.*ak
1
 Vehicle has an intermittant steering shaft problem (no other information provided) *slc
12/08/19991007/01/1999
 Car exterior and interior lights will dim and then brighten while driving at night. seems to act up more in colder tempertures but is still acting up in warmer weather. fan speed for air & heater will flucuate. they have replaced the altenator but it didn't correct the problem. also having probelms when starting up the car. acts like it is missing but no engine check light came on. dealership tried running a fuel injector fluid through it but hasn't corrected the problem. *ak
 Consumer heard a cluncking noise while traveling and a loud winding noise when making left hand turns. dealer claimed steering mechanism needed ot be replaced.*ak
STEERING - COLUMN LOCKING - ANTI-THEFT DEVICE
1
 Consumer stated while making a left hand turn and without any indication steering wheel locked up.*ak
STEERING - GEAR BOX - SHAFT SECTOR
9200010
 When turning in either direction steering wheel drags or is not returning to make the vehicle go straight. *ak
07/20/2000
 Rear passenger's seatbelt gets jammed and twisted, jamming the retractor which wont protect the occupant in a crash. there is a recall, but this vehicle is not included although it has the same problem. *ak
STEERING - HYDRAULIC POWER ASSIST SYSTEM
02/06/2004800003
 While driving consumer lost power steering when making a left hand turn. the dealership was notified, but did not resolve the problem. *ak
01/11/200474460105/01/2002
 1999 oldsmobile intrigue - this car has been nothing but trouble since the first day i purchased it. the rack and pinion steering had to be replaced, this did not correct the problem with loose steering, along the car losing power steering and stalling. i have been driving on the interstate at 50-60 miles an hour, the car will cut off on you. i make a habit to drive in the right lane, so that i can pull over and stall out on the side of the road. i try and stay off the interstate because if a truck or bad driver is behind me that could really cause problems (accident/death). i have had major mechanical repairs done to this car, nothing helps. i can not afford to at this moment get another car but as soon as i am able i am going to get rid of it. general motors should not have been allow to sell this type of dangerous product to the public. these incidents are still going on problem. the latest being yesterday, i suddenly lost my power steering while driving. *la
05/12/200204/01/2002
 My power steering has not worked for about 3-4 weeks now; it feels very tight. i read the ny times article (6/7/02) about this problem and made calls to the dealer about this, but they haven't heard anything about this issue yet. i've made an appointment for 6/13 to have it looked at, but even with my service warranty, they can't guarantee it will be covered by the manufacturer even though this is obviously a manufacturer's defect.*ak
03/20/2002
 Vehicle will stall out and power steering will go out, as well as other componets. contacted dealer. *ak
STEERING - LINKAGES
08/31/200466648108/31/1999
 At approximately 66000 miles my 1999 oldsmobile intrique experienced steering problems. it wou experience very hard steering to the left. it progressed to the point that the steering rack had to be replaced at a cost of $691. they lubed to intermittent steering shaft as well. this model was not included in the recalls that was suppost to fix this problem. the intermediate shaft was replaced under warranty by oldmobile.*ak
09/23/20031
 While making left or right turn at any speed vehicle will make a clunky noise. dealer stated rack and pinion and steering linkages needed replacement. *ak
STEERING - LINKAGES - ROD - RELAY - CONNECTING
05/27/200586500005/01/2005
 Steering became very loose at higher speeds (60 - 70 mph). difficult to maintain control.
STEERING - LINKAGES - TIE ROD ASSEMBLY
08/04/20041
 Upon taking the vehicle to dealer for brake repairs mechanic discovered that the inner tie rod corroded. contacted the manufacturer. the issue had not been resolved as of yet. *ak
06/22/200357500103/06/1999
 Steering problem in 1999 oldsmobile intrigue. diagnosed independently by two non-oldsmobile repair shops as: replacement of rack & pinion steering system, lower control arm & bushings need replacement. when entering left turns, it feels as though power steering has cut out, requiring much effort to continue turn. current mileage approximately 57000. car is currently in a local oldsmobile repair facility/dealership being diagnosed. oldsmobile customer service shows no current recall.*ak
STEERING - RACK AND PINION
02/10/200653000107/01/1999
 Dt*: the contact stated the vehicle stalled out while attempting to make a left turn at 10 mph and there was a loss of all power. there is a nhtsa recall, #03v527000, regarding the steering. the vehicle has the same problems as indicated in the recall; however it is not included in the recall due to the vin. the vehicle was seen by a dealer and repairs were made as instructed in the recall. updated 2/9/2006 - as of 2/24/2006 the vehicle has not been repaired. on 2/10/06 the dealer replaced the transmission pressure control solenoid and replaced mass air flow sensor. *nm
05/27/200586500005/01/2005
 Steering became very loose at higher speeds (60 - 70 mph). difficult to maintain control.
11/05/2003550001
 When turning the vehicle it made a loud crunching sound when the weather turned cold. consumer took vehicle to a mechanic, where it was determined that the rack and pinion steering assembly needed to be replaced. *ak
08/31/200466648108/31/1999
 At approximately 66000 miles my 1999 oldsmobile intrique experienced steering problems. it wou experience very hard steering to the left. it progressed to the point that the steering rack had to be replaced at a cost of $691. they lubed to intermittent steering shaft as well. this model was not included in the recalls that was suppost to fix this problem. the intermediate shaft was replaced under warranty by oldmobile.*ak
02/18/20048350008/12/2002
 Power steering hard to turn left, especially at slow speeds. steering gets tight and releases. dealership said the rac-n-pinion needed to be replaced. 1.5 million gm cars recalled for similar problems in 11/2002 and around 800,000 recalled in the u.s. in 1/2004. however, my car has not been listed in the recall.
12/23/2003280002
 While turning the steering locked up without warning. a recall was issued for this make/model, however the consumer's vehicle was not included in the recall due to vin. *ak *nm
107/01/1999
 1999 oldsmobile intrigue gls.*mr when the consumer exited the freeway, he heard a mechanical noise which resulted in power steering lost for left turning only. the vehicle was taken to the dealer where the rack and pinion was replaced. the vehicle experienced other problems such as engine stalling shortly after starting, the weather strip was deformed, a pulsating noise coming from the front end, however a road test only found tire noise, the right rear window was inoperative, the coolant light illuminated, the fuel pressure regulator was replaced, the ignition switch was replaced, the fuel filter, battery and remote were replaced. the vehicle also experienced an oil leak. *jb
01/13/2004700001
 While making a left turn it was difficult to steer, and the steering wheel locked. dealer indicated rack and pinion needed to be replaced.*ak
01/11/200474460105/01/2002
 1999 oldsmobile intrigue - this car has been nothing but trouble since the first day i purchased it. the rack and pinion steering had to be replaced, this did not correct the problem with loose steering, along the car losing power steering and stalling. i have been driving on the interstate at 50-60 miles an hour, the car will cut off on you. i make a habit to drive in the right lane, so that i can pull over and stall out on the side of the road. i try and stay off the interstate because if a truck or bad driver is behind me that could really cause problems (accident/death). i have had major mechanical repairs done to this car, nothing helps. i can not afford to at this moment get another car but as soon as i am able i am going to get rid of it. general motors should not have been allow to sell this type of dangerous product to the public. these incidents are still going on problem. the latest being yesterday, i suddenly lost my power steering while driving. *la
09/23/20031
 While making left or right turn at any speed vehicle will make a clunky noise. dealer stated rack and pinion and steering linkages needed replacement. *ak
07/06/200390468107/05/2003
 Steering or rack and pinion making noise .you have had a lot of complaints on this item..1999 oldsmobile intrigue gl .*ak
06/22/200357500103/06/1999
 Steering problem in 1999 oldsmobile intrigue. diagnosed independently by two non-oldsmobile repair shops as: replacement of rack & pinion steering system, lower control arm & bushings need replacement. when entering left turns, it feels as though power steering has cut out, requiring much effort to continue turn. current mileage approximately 57000. car is currently in a local oldsmobile repair facility/dealership being diagnosed. oldsmobile customer service shows no current recall.*ak
03/08/200389000002/08/2000
 I have a serious problem when i turn left! sometimes it will and most of the time i have to break a sweat. i had the power steering pump replaced and the problem still is there. i have found several different complaints and recalls of gm vehicles that have rack and pinion deficiencies. to get my rack and pinion replace it will cost me $600 for the part and ten hours of labor. due to the fact that they have to remove the engine just to get to it. now, i m a sergeant in the us army and i am stationed in germany. the closest thing i have to gm is an opel dealer. i spoke to oldsmobile and they say that they do not have any recalls or complaints about the rack and pinion on file. this is bs. look at the nhtsa web site and you will find hundreds of them. or just search for olds intrigue steering problems. i take care of my car and i keep up the services. i even had it sponsored by audiobahn doing car shows. i just want the right answers. is this my problem or is it the manufactures? *nlm
03/02/200352000112/01/1999
 While initiating a left turn in my 1999 oldsmobile intrigue the steering suddenly locked making it almost impossible to turn the wheel. there were no prior indications that a problem existed with the steering. the dealer has informed me that the steering gear (rack and pinion) needs to be replaced. with only 52,000 miles of mostly highway driving i logged onto the nhtsa web site to see if this is a common complaint among intrigue owners. it appears it is. in calling to solicit reduced prices for this $1200+ bill a number of dealers admitted that this was not an uncommon problem with intrigues and that it most often affected left turns. a safe steering mechanism is not something that should wear out with only 52,000 miles and the sudden nature of the failure, also a common complaint in your web site, is very concerning. *nlm
10/05/200205/01/2001
 Hard steering to left only. mechanic states that the rack and pinon steering needs to be replaced. see approximately 18 reports on nhtsa site of same problem. some owners have experienced total loss of steering control. please force gm to deal with this in buying the cars back before my daughter is hurt or worse. dt
07/24/2002302/01/2099
 I am now afraid to drive this car with its steering problems. i can not even trade it in.*ak
03/21/2001507/01/2099
 Car needed rack and pinion 4 steering shafts put in instead of needed part when it completely broke the steering wheel was free spinning and we had just exited i95 and had pulled into a tire place.we are now very frieghtened of this auto because we came so close to getting killed and we contacted general motors and they would not buy the car back and neither would the dealership. this part needed to be put on a recall. as we understand the situation, the rack and pinion should have been replaced all these times instead of the 4 steering shafts that were put in automobile. *ak
04/12/2002103/01/2000
 While driving, power steering went out, dealer determined that rack and pinion needed to be replaced.*ak
11/17/2001
 While driving 60mph swerved to avoid an accident. steering wheel locked up. towed to dealer, and informed consumer rack and pinion malfunctioned and needed to be replaced. *ak
06/05/2001109/02/1999
 Consumer took car in for a routine check up and mechanic noticed a leak. mechanic said that seals were leaking. *ak dealer replaced the rack and pinion. *slc
03/23/2000103/01/2000
 Steering rack changed by the dealer-stiffness and clicking were the symptoms, transmition selonoid change by the dealer $600- banging into gear when outside temperatures were hot; water leak on passenger floor- dealer tried to repair twice problem ongoing; windshield tends to fog very rapidly i have noticed this problem with many intrigue's that i see on the road.
07/12/200010/01/1999
 Two unresolved repair attempts for steering problem--intermediate shaft replaced on first occasion, steering gear replaced on second attempt
STEERING - RACK AND PINION - PINION SHAFT
04/05/2004119000110/18/1999
 I own a 1999 olds intrigue and that has had steering shaft problems. almost every 25k miles i have had to replace the lower steering shaft at a cost of over $400. the first two incidents were covered by warranty but the last one i had to pay for. additionally it appears that i am going to have to have the shaft replaced again, which would be the 4th shaft in 120k miles. oldsmobile has refused to assist. based on nhtsa campaign id number 03v527000 (steering:rack and pinion) for 1998 intrigues, i believe that my issue may be similar to the campaign stated. this is a potentially serious safety/driving hazard and hope nhsta can extend the 1998 steering problem to 1999. thank you for you assistance. *jb
06/22/200357500103/06/1999
 Steering problem in 1999 oldsmobile intrigue. diagnosed independently by two non-oldsmobile repair shops as: replacement of rack & pinion steering system, lower control arm & bushings need replacement. when entering left turns, it feels as though power steering has cut out, requiring much effort to continue turn. current mileage approximately 57000. car is currently in a local oldsmobile repair facility/dealership being diagnosed. oldsmobile customer service shows no current recall.*ak
STEERING - RACK AND PINION - RACK
09/27/1999109/01/1999
 Steering rack makes loud noise when making tight turns and/or when breaking on bumpy roads. unrelated, left strut failed at 13,500 miles and had to be replaced. *ak
4
 When making sharp right hand turns into parking lot that's not level the consumer hears steering rack noise. nlm
04/01/1999104/01/1999
 While driving on rough surface roads and making turns the vehicle's steering rack makes noise and brakes fail intermittently. *mjs
STEERING - WHEEL AND HANDLE BAR
 While driving steering wheel makes a clunking noise when turning. please give further details. dealer contacted. *ak
11/17/2001
 While driving 60mph swerved to avoid an accident. steering wheel locked up. towed to dealer, and informed consumer rack and pinion malfunctioned and needed to be replaced. *ak
04/10/2001103/30/1999
 The intermediate shaft failed causing clunking, metallic noise which was felt in the steering wheel when driving over rough pavement. nlm
08/01/19990
 After starting vehicle then reversing could hear noise coming from front end, brakes had gone out and had to be replaced. air conditioner had blownout hot air instead of cool air. had to be repaired. *ak
04/01/2000204/01/2000
 The transmission has an intermittent problem that two dealers have tried to fix, then tell me that the condition is normal. the brake rotors have warped, it took three trips to the dealership repair shop to fix the problem. warranty was charged twice on brake repair when only one repair was done. defroster function on car was inoperative due to water collecting in ac unit. ac has moldy smell that has not yet been corrected. very dissatisfied with dealerships that try to repair car. *ak