Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| STRUCTURE - BODY - HATCHBACK/LIFTGATE - HINGE AND ATTACHMENTS | ||||||||||||||||
| 99V213000 | DAIMLERCHRYSLER CORPORATION | from 08/01/1990 to 06/30/1994 | V (Vehicle) | 1318189 | 08/30/1999 | ODI | CHRYSLER GROUP LLC | 09/02/1999 | 10/15/1999 | |||||||
| Defect Summary | Vehicle description: mini vans. the bolts used to attach the strut to the body and the rear liftgate can accumulate fatigue damage if three factors combine. if the bolt is loose, the gas strut is over-pressurized, and the frequency of opening and closing cycles is higher than for the average customer, the bolt can fail. | |||||||||||||||
| Consequence Summary | Personal injury could occur if the bolts break allowing the liftgate to fall suddenly. | |||||||||||||||
| Corrective Summary | Dealers will inspect for loose fasteners, if the fasteners are loose, the strut (and integral bolts) will be replaced. if the bolt shows evidence of torque, the bolt will be removed, larger washers will replace the existing washer and the bolt will be reinstalled and hand tightened to the target torqued. | |||||||||||||||
| Notes | Owner notification began during august 1999. owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact chrysler at 1-800-992-1997. also contact the national highway traffic safety administration's auto safety hotline at 1-888-327-4236. | |||||||||||||||
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| STRUCTURE | ||||||
| EA94005 | CHRYSLER GROUP LLC | 01/31/1994 | 10/25/1995 | LIFTGATE LATCHES | 95I001000 | |
| Liftgate latches in the subject vehicles have failed in low and moderate speed impacts resulting in occupant ejections, injuries, and fatalities.there are two failure modes associated with latch failure: fork bolt-detent lever bypass, and inertial unlatching.nhtsa analyses of chrysler and peer minivans took the form of static and dynamic crash testing, engineering evaluations, complaint and field analyses, and real world data analyses.a technical report discussing these analyses can be found in the engineering analysis technical report in the public viewing file.chrysler has advised nhtsa that it will conduct a campaign to replace the latches on all the subject vehicles.the chrysler campaign will consist of notification letters to all owners; free replacement of all latches with stronger, safer latches regardless of the age of the minivans; national advertising to promote customer awareness of the campaign; quarterly reports regarding campaign completion rates; as well as additional measures to ensure a high completion rate, above and beyond the actions that normally would be taken in a formal safety recall.these include follow up written and telephonic notifications to owners who do not bring their vehicles in for corrective action.nhtsa firmly believes that the crash performance of the latches on these minivans raises serious safety concerns, and that the campaign addresses these concerns.the chrysler corrective action will increase the strength of the liftgate latches and decrease the potential for inertial unlatching, thereby reducing the risk of crash-related openings of the liftgate and possible occupant ejection through the liftgate opening.owners of chrysler minivans will get a stronger, safer latch free of charge at the earliest possible time, without the need for further technical investigation and complex and time-consuming litigation with an uncertain outcome.based on the above, odi is closing this investigation. | ||||||
| STRUCTURE - BODY - HATCHBACK/LIFTGATE - SUPPORT DEVICE | ||||||
| RQ99004 | CHRYSLER GROUP LLC | 04/19/1999 | REAR LIFTGATE SUPPORT | 97V079000 | ||
| The liftgate support attaching bolts may break.this could result in the liftgate falling unexpectedly which may injure someone standing under it. | ||||||
| RQ99004 | CHRYSLER GROUP LLC | 04/19/1999 | REAR LIFTGATE SUPPORT | 99V213000 | ||
| The liftgate support attaching bolts may break.this could result in the liftgate falling unexpectedly which may injure someone standing under it. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE - BODY - DOOR | |||
| 02/15/2002 | |||
| Under extremely cold conditions driver tried to open sliding door. while driving it appeared to be frozen a little because of the weather condition. driver slid door back and door fell off. please provide any further information.*ak | |||
| 07/05/1999 | |||
| While driving to school could smell gasoline. checked under the hood and noticed gas had been shooting from the fuel rail. vehicle was leaking continuously. also, power locks went on and off/speedometer went to zero/gas gauge read tank empty while it was full, and windshield wipers came on and off. *ak | |||
| The sliding door comes off track and hangs off the van. has happened 3 times. dealer doesn't know what's making it jump the track. *ak | |||
| 08/23/1996 | 1 | ||
| The sliding door fell off. | |||
| 08/24/1996 | 1 | ||
| Door failure, the sliding door fell off when closing the door. *ak | |||
| STRUCTURE - BODY - DOOR - HINGE AND ATTACHMENTS | |||
| 08/01/1997 | 1 | 11/01/1990 | |
| The defective sliding door assembly fell off which may cause injuries and/or accident. cause unknown. replaced door assembley at the manufacturer's cost. problem still continues. dealer cannot determine problem. *ak *yd | |||
| 09/30/1996 | 2 | 02/01/1996 | |
| Left and right bolts supporting liftgate failed. | |||
| STRUCTURE - BODY - HATCHBACK/LIFTGATE | |||
| 01/01/1992 | |||
| While driving vehicle the rear hatch came open, owner received a recall notice for the problem, had work corrected, but is still concerned for his safety because he knows that hatch area is still noisy. *ak | |||
| STRUCTURE - BODY - HATCHBACK/LIFTGATE - HINGE AND ATTACHMENTS | |||
| 03/12/2001 | 1 | ||
| Recall 99 v 213 000/liftgate support bracket redlands auto center, redlands, ca; phone 909/793-2141 refused to honor recall because title indiicated it was a salvage vehicle. seeking help from nhtsa in this matter. *ak | |||
| 11/01/1999 | |||
| Vehicle was fixed as a result of a recall. on nov. 1, 1999, the bolt sheared off unexpectedly which the recall repairs were suppose to prevent from shearing off. dealer said it was the consumer's responsibilty for fixing this recall. please provide further information. *ak | |||
| 03/03/1997 | |||
| The bolts that connect the liftgate support to the body of the car broke while driving. the problem has been corrected. *ak | |||
| 0 | |||
| Vehicle's rear hatchback metal hinge which is attached to the car to hold the liftgate sheared off on the right side and hit the driver on the head. *ak | |||
| STRUCTURE - BODY - HATCHBACK/LIFTGATE - SUPPORT DEVICE | |||
| 08/15/1993 | |||
| Consumer states that the left gate on the trunk keeps on breaking off. dealers was notified. *mr | |||
| 03/12/2001 | |||
| 99 v 213 000/liftgate support bracket: tailgate would not remain open. gas strut broke from the body. dealer contacted. feel free to provide any further infromation.*ak | |||
| 09/30/1996 | 1 | ||
| Tail gate struts failed causing gate to hit consumer. | |||
| 08/15/1996 | 1 | ||
| Trunk lift rod broke. | |||
| STRUCTURE - BODY - TAILGATE - HINGE AND ATTACHMENTS | |||
| 09/01/1996 | 1 | 08/01/1991 | |
| The hydraulic shock failed, causing the tailgate door to crash down with tremendous force. | |||