Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| STRUCTURE - BODY - HATCHBACK/LIFTGATE - HINGE AND ATTACHMENTS | ||||||||||||||||
| 99V213000 | DAIMLERCHRYSLER CORPORATION | from 08/01/1990 to 06/30/1994 | V (Vehicle) | 1318189 | 08/30/1999 | ODI | CHRYSLER GROUP LLC | 09/02/1999 | 10/15/1999 | |||||||
| Defect Summary | Vehicle description: mini vans. the bolts used to attach the strut to the body and the rear liftgate can accumulate fatigue damage if three factors combine. if the bolt is loose, the gas strut is over-pressurized, and the frequency of opening and closing cycles is higher than for the average customer, the bolt can fail. | |||||||||||||||
| Consequence Summary | Personal injury could occur if the bolts break allowing the liftgate to fall suddenly. | |||||||||||||||
| Corrective Summary | Dealers will inspect for loose fasteners, if the fasteners are loose, the strut (and integral bolts) will be replaced. if the bolt shows evidence of torque, the bolt will be removed, larger washers will replace the existing washer and the bolt will be reinstalled and hand tightened to the target torqued. | |||||||||||||||
| Notes | Owner notification began during august 1999. owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact chrysler at 1-800-992-1997. also contact the national highway traffic safety administration's auto safety hotline at 1-888-327-4236. | |||||||||||||||
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| STRUCTURE | ||||||
| EA94005 | CHRYSLER GROUP LLC | 01/31/1994 | 10/25/1995 | LIFTGATE LATCHES | 95I001000 | |
| Liftgate latches in the subject vehicles have failed in low and moderate speed impacts resulting in occupant ejections, injuries, and fatalities.there are two failure modes associated with latch failure: fork bolt-detent lever bypass, and inertial unlatching.nhtsa analyses of chrysler and peer minivans took the form of static and dynamic crash testing, engineering evaluations, complaint and field analyses, and real world data analyses.a technical report discussing these analyses can be found in the engineering analysis technical report in the public viewing file.chrysler has advised nhtsa that it will conduct a campaign to replace the latches on all the subject vehicles.the chrysler campaign will consist of notification letters to all owners; free replacement of all latches with stronger, safer latches regardless of the age of the minivans; national advertising to promote customer awareness of the campaign; quarterly reports regarding campaign completion rates; as well as additional measures to ensure a high completion rate, above and beyond the actions that normally would be taken in a formal safety recall.these include follow up written and telephonic notifications to owners who do not bring their vehicles in for corrective action.nhtsa firmly believes that the crash performance of the latches on these minivans raises serious safety concerns, and that the campaign addresses these concerns.the chrysler corrective action will increase the strength of the liftgate latches and decrease the potential for inertial unlatching, thereby reducing the risk of crash-related openings of the liftgate and possible occupant ejection through the liftgate opening.owners of chrysler minivans will get a stronger, safer latch free of charge at the earliest possible time, without the need for further technical investigation and complex and time-consuming litigation with an uncertain outcome.based on the above, odi is closing this investigation. | ||||||
| STRUCTURE - BODY - HATCHBACK/LIFTGATE - SUPPORT DEVICE | ||||||
| RQ99004 | CHRYSLER GROUP LLC | 04/19/1999 | REAR LIFTGATE SUPPORT | 97V079000 | ||
| The liftgate support attaching bolts may break.this could result in the liftgate falling unexpectedly which may injure someone standing under it. | ||||||
| RQ99004 | CHRYSLER GROUP LLC | 04/19/1999 | REAR LIFTGATE SUPPORT | 99V213000 | ||
| The liftgate support attaching bolts may break.this could result in the liftgate falling unexpectedly which may injure someone standing under it. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE | |||
| 06/10/2008 | 142000 | 2 | 02/06/2008 |
| Tl*the contact owns a 1993 plymouth grand voyager. the contact stated that the liftgate hinge was not operating correctly. the liftgate closed without assistance. the vehicle was taken to an independent mechanic and repaired. also, the abs warning light illuminated intermittently on the instrument panel. the contact applied pressure to the brake pedal and experienced difficulty slowing down. there was also a malfunction with the seat belt assembly buckle. recently, while driving approximately 65 mph in the rain, the windshield wipers stopped working without warning. the vehicle was taken to an independent mechanic on three separate occasions. the technician advised that the vehicle be taken to an authorized dealer. at this time, the vehicle has not been repaired. the failure mileage was 142,000 and current mileage was 155,000. update 10/01/08 *cw the set belt would not retract. updated 10/03/08. *jb | |||
| 06/15/2002 | 100000 | ||
| Tl*the contact owns a 1993 plymouth grand voyager. the contact stated that it is very difficult to depress the brake pedal in his vehicle. he has to use all of his strength to get them to work. in addition, the abs pump is running and will not shut off. the abs lights and brake lights are currently illuminated. the rear wiper on the rear hatch has been replaced four times at the cost of $350. the wiper currently needs to be replaced again. within six months of having the vehicle repaired, the failure recurred. the driver's side door is falling off the hinges and the door was repaired once before with a used door. the door currently needs to be repaired or replaced again. at 81,000 miles, the transmission had to be replaced due to shift bump behavior; however, the failure still persists. the air conditioner has not worked since the vehicle was purchased. the current mileage was 151,000 and failure mileage was 100,000. | |||
| STRUCTURE - BODY | |||
| Base coat failure to adhere to overcoat causing paint to peel from top of vehicle. | |||
| Paint is peeling from roof and hood of vehicle. the base coat did to adhere to the over coat. | |||
| STRUCTURE - BODY - DOOR | |||
| 03/03/2003 | 165000 | 1 | 04/01/2003 |
| The sliding door opened, even if the door was locked. *jb the passenger sliding door will not stay on track. the consumer was told that the door needed a new latch. scc | |||
| 11/01/2001 | 1 | 01/01/1995 | |
| Both driver's door and passenger's doors have failed spot welds joining inside and outside door panels. this has caused doors to sag misaligning the latches. the area around the latches has cracked and they no longer work properly. this is a safety issue since either door may open unexpectedly while the vehicle is in motion.*ak | |||
| 2 | |||
| Front passenger side outside door handle fell off twice, passenger right hand door hinges continually loose and will not close properly. mjs | |||
| 01/11/2000 | 1 | 03/01/1998 | |
| Minivan was parked, not running and in 10 degree ambient air temperature. no previous problems had occurred. the switches apparently shorted out causing a fire on the door panel, headliner and door trim that created enough fire/smoke damage that it was declared totalled. this was a clean van that was kept well maintained. *ak | |||
| 1 | 12/01/1992 | ||
| Driver door welds broken. | |||
| 06/01/1996 | 2 | 04/01/1993 | |
| Passenger door out of alignment, causing weld holding door hinges to fail which allows door to open while driving. | |||
| 07/30/1996 | 1 | ||
| Plastic parts crack in desert heat due to weak material. *dh | |||
| STRUCTURE - BODY - DOOR - HINGE AND ATTACHMENTS | |||
| 02/03/2003 | 08/01/1995 | ||
| It looks like the vehicles door is about to fall out. the hinges are separating from the door. dealer was contacted. ph | |||
| 01/08/2003 | 1 | ||
| Consumer states that while driving the passenger front door flew open without warning. door hinge connection is very weak. door is hanging down from assembly and can not be closed properly or locked from the inside. *nlm | |||
| 07/01/1999 | 1 | 12/29/1992 | |
| The weld points where the hinges were welded to the frame have rusted sufficiently to render the right door unusable. there is a serious concern with the left door. *jg | |||
| 07/24/2000 | 1 | 04/19/2000 | |
| Right front door does not close, water pours out of it, dealer adjusted hinges. *slc | |||
| 01/05/2001 | |||
| Driver's side door hinges had rusted to point that door has fallen off. this problem occurred a year ago, and dealer soldered door back on. *ak | |||
| Driver's side door is falling off at hinges. every time door is opened or shut it's damaging front quater pond fender on the driver's side. dealer has been contacted. *ak | |||
| 01/01/2000 | 0 | ||
| The consumer was traveling about 10mph on the ramp of the highway and passenger sliding door came off the hinges.*ak | |||
| 05/01/2000 | 2 | 01/01/1993 | |
| The passenger door has flung open, while driving, twice. i consider this a safety problem, while driving. the manufacturer says that it is not a recalled item, so they will not address it. they also will not give me a supervisor to talk to about the matter. no matter how many miles a vehicle has on it, as long as it is maintained well, keep in good condition, and has not been in a wreck, i would think this should be addressed by the manufacturer. it is dangerous. i quote a recall of the jeep cherokee, 1993 action number pe95047 there was a failure of the door assembly welds. this is the same year and the same company that manufactured this vehicle i own. thank you for your attention! for information: brad davis, at customer center toll free number 1-800-992-1997 chrysler corporation told me that he calls it, as to whether the chrysler corporation will accept a claim for the fixing of this problem. he would not give me a supervisor to speak with about the matter. he said he made the decisions. billy the service manager, at rick justice, 1105 south frontage road, meridian, ms. said that they would not file it with chrysler. i would have to pay. it isn't a safety matter. also, the vehicle has too many miles on it. both brad and billy said this. mileage has nothing to do with body, if the car has been maintained. i still contend this is a safety problem. i look forward to hearing from you. *ak | |||
| 05/03/2000 | |||
| Driver's side door started dropping & wouldn't close. it was completely coming off the body of vehicle. also, passenger's side door started dropping 6 days ago. while driving on local street turned the corner and the passenger side door flew open. called the dealer who was not able to help.*ak | |||
| 04/01/1998 | 3 | ||
| The front right door hinges came apart causing the door to be misaligned again after being fixed. yh | |||
| 2 | |||
| Front passenger side outside door handle fell off twice, passenger right hand door hinges continually loose and will not close properly. mjs | |||
| 12/01/1999 | |||
| Driver's and passenger's doors are separating from the hinges due to engineering design flaw. owner waiting for remedy. *ak *ml | |||
| Driver's and passenger's doors are falling off the hinges, and the doors open while driving over bumps in the road due to thin metal. please give any further details. *ak | |||
| 02/10/1997 | 1 | ||
| Passenger's side door fails to stay closed. door opens when vehicle turns corners. took to dealer & informed by mechanic that hinges are cracked. said children swung on door. *ak | |||
| 08/15/1997 | 1 | 04/01/1994 | |
| Lift gate bolt broke while driving and the lift gate piston blew through the head liner. | |||
| STRUCTURE - BODY - HATCHBACK/LIFTGATE - SUPPORT DEVICE | |||
| 08/12/1999 | 1 | 03/01/1994 | |
| I was driving on a surface street at 20mph when all of a sudden it felt like something slammed into my van. inside if felt like an earthquake with the car jolting from back to front. the whole interior was making terrible noisesi i thought the whole car was falling apart. i got out to look there was nothing on the exterior. i tried to lift the hatchback and could not. when i was able to get it open, the hydraulic cylinder on the rt had snapped off from the car frame. when it happened, my steering wheel jolted from my hands and i was pulled to the lane to the left. had there been a car there, i would have had an accident. i went to the service dept and was told there had been a recall on this part in 1992 but it did not cover my car year, which they thought peculiar because it is the same part that had been recalled the previous year. they told me to contact you to follow up and notify them with an authorization number and they can repair it under warranty. i called your vm but no one has returned my call. i will also contact the auto safety hotline. thx cherrie dolloff i should be home by 3pm from work | |||
| 09/19/1997 | 1 | ||
| Rear hatch prop assembly failed. | |||
| 11/25/1998 | 1 | 07/01/1993 | |
| The bolt holding the hatchback piston on the passengers side sheared off at the body. this required drilling out the remains and replacing the entire piston because the bolt was not detachable and built-in to the piston. | |||
| 08/15/1998 | 1 | 02/23/1993 | |
| When we went to lift the tail gate to remove my daughter's friend's bike, we encountered resistance. we discovered that the upper bolt that attaches the strut to the lift gate had broken in two. when we attempted to get a replacement part, we started to hear stories about this failure. the dealership's service department was closed (saturday) and we left for a camping trip on monday, returning today. when i called the dealership, they acknowledged a recall on another years model, but were unhelpful with my problem. these gates are very heavy and i am just glad that the gate did not come crashing down on my daughter's head! | |||
| 06/01/1997 | 1 | 05/01/1996 | |
| While driving, the rear gate hydraulic tube on the passenger side came off at the frame, the bolt that held the support to the frame had broken off. | |||
| 01/01/1997 | 1 | 12/01/1992 | |
| Hatchback support strut sheared off, causing hatch to fall on persons head.. | |||
| STRUCTURE - BODY - TAILGATE - HINGE AND ATTACHMENTS | |||
| Rear hatch prop broke, drill out broken stud replace prop. | |||
| Ithe liftgate in the rear of car has broken, and fell down because of no support. dealer is repairing. *ak | |||
| 04/16/1996 | 2 | ||
| Bolt that attaches rear lift support sheared/suffered fatigue and broke; dealer replaced support bolt, repaired damages. one year later, other bolt broke. strut went through rear window, glass shattered over owner's face while closing liftgate. *ak | |||
| STRUCTURE - BODY - TRUNK LID | |||
| 08/01/1997 | |||
| Back hatch cylinder bolt broke off, leaving door with only one cylinder on one side, not allowing door to stay up | |||
| 1 | |||
| Rear shock for the hatch broke, recall on trunk lid/door assembly: hinge and attachments (#95i001000), however vehicle denied recall service. | |||