Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SUSPENSION | |||
| 03/12/2007 | 100000 | 1 | |
| Rusted strut towers on 1996 plymouth grand voyager front strut popped through almost crashed other complaint number found on internet probably a lot more 10090457. *tr | |||
| 54000 | 9 | ||
| The transmission and belt tensioner failed, the axle had broken, the horn, wipers, and cruise control failed. the a/c had gone out along with the condenser. there was fluid leakage in the power steering rack & pinion, the vehicle had gone dead. as a result the computer was replaced. the consumer requested to be reimbursed for the repair costs. scc *jb | |||
| 05/09/2001 | 6 | ||
| Consumer had front end problems since purchase, noise mostly. while driving 55 mph there was a loud bang, vehicle began strut housing bracket that holds the stabiliser link broke off, causing it to cut into tire. no flat. struts had been replaced twice prior to this .*ak stuts have been replaced a total of six times as well as front coil spring, also when gas tank was full it leaked onto the ground fuel tank was replaced, steering makes a noise when turning, suspension makes a lot of noise, wheel bearing msking a nosie,rack and pinion was replaced, vehicle pulls to right,swayar links were replaced,clock spring was replaced,when a/c is on the compressor engages loud sound,windshield falling apart,rotors were replaced,intermittenly wipers turn on by themselves, engine makes a sever noise,stabilizer bar broke.*jb | |||
| SUSPENSION - FRONT | |||
| 09/08/2006 | 151950 | 1 | 09/15/2001 |
| I took my 1996 plymouth grand voyager to my mechanic to help me locate a creaking noise in the front of the van. we finally figured out that it was the sway bar. but what we also discovered was the tower mount (that connects the strut to the body frame) was severely rusted. the rest of the body has very little rust. my mechanic contacted several dealerships to find out about a repair kit for this problem, learned that these dealerships are having the same problem with their courtesy vans. because the tower mount is such an integral part of the working of the vehicle, i feel that this is a safety issue. there should be no way that water can get up and stay in the tower mount and cause the mount to rust out. *jb | |||
| 03/29/2005 | 80000 | 1 | 12/21/1996 |
| Like sed befor on a few other complants i have a 96 plymounth grand voyager se and my strut towers are rusting out at a fast pase and is very un safe to be driving these vans with this problem... strut tower failur can lead to crash and death if at highway speed buy causing defent roleover this problem shuld be fixed imeadetly by dcx | |||
| 10/01/2004 | 1 | 05/01/2000 | |
| During some regular maintenance my repair shop noticed that the strut towers in my 1996 plymouth grand voyager were badly deteriorated and the the struts were in danger of pushing through the top of the tower and consequently the hood. this situation would have rendered the vehicle uncontrollable and presented a dangerous situation if i, or my children, was on the highway. if not hidden under the hood i would have noticed it some time ago, long before the warranty expired. also this kind of structural failure should not occur in a vehicle this young and is indicative of a design fault. chrysler has issued a tsb number 23-044-02 acknowledging this problem and has a repair kit for it. clearly they are aware of the problem and uninterested in helping people with a design flaw that takes many years to develop. they will not help customers who have bought a defective product unless your agency forces them to address this issue and i urge you to do so.*ak | |||
| 07/25/2003 | 73000 | 0 | 03/21/1996 |
| Right front suspension strut failure at point of attachment to the body due to corrosion. *ph | |||
| 11/11/1999 | 1 | 01/01/1997 | |
| Front suspension noise when going over dips and bumps in road. suspected worn or defective front struts. front struts replaced and front end aligned. problem was not eliminated. suspect problem with upper and lower control arms or defective or worn coil springs. vehicle has never been driven in harsh or abusing road conditions. | |||
| SUSPENSION - FRONT - CONTROL ARM | |||
| 07/31/2002 | 1 | 08/01/2098 | |
| Air bag light is on, the horn does not work and the speed control is inoperative. there are chrysler service bulletins on the clock spring wiring harness but no recall. this is a safety hazard (no horn, no airbag) and should be addressed by a recall. | |||
| SUSPENSION - FRONT - MACPHERSON STRUT | |||
| 12/04/2007 | 157600 | 2 | 12/30/1996 |
| Failure of front strut towers on a 1996 plymouth grand voyager found upon vehicle inspection (safety issue). no incident occurred and the corrective action to be taken is the replacement of both front strut towers. old part would be available if you request me to keep them. please advise. *tr | |||
| 12/26/2005 | 169000 | 2 | |
| 1996 plymouth grand voyager se rusted strut tower. went to check my oil level and could not believe how bad the strut towers where rusted i could push down on front fenders and watch the struts push the surrounding metal up so i typed in google search engine 1996 plymouth grand voyager se rusted strut tower and to my surprise a lot of other people have this flaw in there vans to i cant believe i was driving my kids in this van with this problem i think the band aid that chrysler is offering is pathetic this problem should be fixed right and not at consumers cost please push chrysler to take care of there fault on this issue. *nm | |||
| 11/29/2005 | 1 | ||
| Strut towers are rusting and pose a safety risk of crash and/or rollover when struts eventually break loose from the strut towers. *jb | |||
| 09/28/2003 | 68000 | 02/16/2000 | |
| I have a 96 grand voyager with 82000 miles. the towers which support the front struts are both grossly rusted and fatigued. when the strut breaks through the tower it is inevitable that the tire will lock up in the wheel well causing loss of steering and vehicle control. i have contacted chrysler regarding this and they say that there is no recall for this defect. | |||
| 08/22/2003 | 82000 | 0 | 09/25/1995 |
| 96 plymouth voyager van with 80k miles. both strut inside engine compartment are exhibiting major metal fatigue. both strut towers are shearing away from main frame assembly. dealer states that this needs to be repaired or front of van will collapse. this started to occur several years ago but dealer always stated that this was not an issue. in researching the web, i have seen other complaints of metal fatigue on the chrysler strut towers. i can provide visual evidence if desired. would like to have the nhtsa consider this as a potential safety issue. please contact me and i can provide digital pictures of both strut towers shearing through main chassis frame. *nlm | |||
| 07/22/2003 | 1 | 10/11/1995 | |
| When the vehicle was inspected, it was found that the right front strut tower was rusted. this could cause severe damage if it fell out. *ak the consumer was told that this was a common problem with this vehicle. the driver's side (left) strut tower was starting to rust per technician. *sc *jb | |||
| 10/29/1999 | 1 | 10/26/1995 | |
| Front struts failed. mjs | |||
| SUSPENSION - FRONT - SHOCK ABSORBER | |||
| 1 | 10/01/2000 | ||
| Rust failure of the rt. front strut tower with misalignment and tire failure.*ak | |||
| SUSPENSION - FRONT - SPRINGS - TORSION BAR | |||
| 1 | 09/07/2001 | ||
| There is a problem with the left and right sway bars. *jg | |||
| 01/20/2001 | 11/01/2000 | ||
| While driving,transmission jumped out of place & would not shift gears-had to rebuild & problem still not fixed, air conditioner completely went out had to replace whole system. independent front torsion bar- front sway bars broke at bolts-upper strut bearings damaged-completely replaced. very dissapointed in this vehicle< not safe to travel with children in it!! | |||
| 04/12/2001 | 1 | 06/01/1996 | |
| Front sway bar found broken at bolt on drivers side of van. also, upper strut bearings may be damaged and need to be replaced. mechanic was suprised that the local dealer had sway bar in stock, as they usually only stock parts that are routinely replaced or that are know to fail. mechanic stated that if sway bar had broken free at bolt, it could have punctured the drivers side tire, or caused the driver to lose control of the vehicle. | |||
| SUSPENSION - FRONT - WHEEL BEARING | |||
| 08/26/2003 | 50000 | 2 | 08/20/1996 |
| Dealer replaced front rotors at 50,000 miles and again at 70,000 miles. *ak the front brake rotors were pitted and the pads were down and the rear brakes were less than 200 miles. the front brake pads and both rotors were replaced, the drums were resurfaced the wheel cylinders were bad and were replaced per tsb, and both rear wheel cylinders was also replaced. there was a bad noise in the left front side and the loudest was in the front wheel bearing and the left front wheel bearing was replaced. *scc *jb | |||
| SUSPENSION - REAR | |||
| 11/27/2000 | 1 | 06/01/2000 | |
| Bearing for rear sway bar is going bad. *ak | |||
| SUSPENSION - REAR - SHOCK ABSORBER | |||
| 08/23/1999 | 1 | 10/26/1995 | |
| Rear shocks failed. mjs | |||
| SUSPENSION - REAR - SPRINGS - LEAF SPRING ASSEMBLY | |||
| 02/01/2002 | |||
| Rear driver side spring was bent, causing vehicle to be lifted on passenger side. after spring was replaced driver's side was still not leveled with the passenger's side. dealer was notified, and has not diagnosed what the cause was. *ak | |||