Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ENGINE AND ENGINE COOLING | |||
| 02/22/2011 | 162000 | ||
| Tl*the contact owns a 1997 plymouth grand voyager. the contact stated the entire instrument panel intermittently failed and all of the gauges dropped to 0. the vehicle also intermittently stalled. the failure occurred while at a stop sign and while driving at various speeds. the vehicle was taken to an independent repair shop where the contact was advised to replace the instrument cluster. the vehicle was not repaired. the failure mileage was 162,000 and the current mileage was 164,000. | |||
| 02/22/2011 | 162000 | ||
| Tl-the contact owns a 1997 plymouth grand voyager. the contact stated the entire instrument panel intermittently fails and all of the gauges drop to 0. the vehicle also intermittently stalls. the failures occurred while stopped and while driving at various speeds. the vehicle was taken to an independent repair shop where the contact was advised to replace the instrument cluster. the vehicle was not repaired. the failure mileage was 162,000 and the current mileage was 164,000. sm. | |||
| 12/16/2007 | 87000 | 1 | 07/05/1998 |
| Tl*the contact owns a 1997 plymouth grand voyager. the vehicle had been running for approximately ten minutes when the contact heard a loud noise. soon afterwards, the vehicle caught fire. there is a recall for this failure on plymouths with a different size engine. the current mileage, recall number, and powertrain were unknown. the failure mileage was 87,000. | |||
| 10/15/2003 | 132000 | ||
| I have problems with my wipers going on and right back off since the month i bought this vehicle in 2000 . i cant get it fixed because noone knows why it does it . just this week i had my fan relay module replaced , only to learn my transmission is now not worknig it stops at 3rd gear only to drop to 1 gear . while trying to get that fixxed they told me my water pump is leaking (which is ok and expected of most vehicles , ) i have had to have my dash light computer reset because all my ac dfrost and wiper lights were blinking continuously. i dont know what to do this is only a 97 model and i havent even made my final payment but now i have all these expensive repairs. i have had i tick in my motor that rattles on acceleratin forever and change my oil every 3 to 4000 miles like i should . i also have the winning in the steering the thump every so often but cant tell where that is coming from not to mention my a/c compressor rattles. my belt on my tensioner pully flu aff about 6 months ago going down the road i had to put a new pukky plus both new belts on . and they squeek like crazy . i dont think these are normal problems can you help it is getting to costly >?????? | |||
| 06/15/2003 | 101000 | ||
| Check engine light fail to come on. this in turn cause the fuel pump to start failing,which in turn cause one of the heads to have a mis-fire. this has cause me to fail maryland emissions cause they hook your vehicle up to a computer. break down of repairs below from the chrysler dealer that calls it a five star dealer !!! fuel pump = $600.00 check engine light ( wiring ) = $350.00 new head one side = $1,100.00 this is from a man who changes the oil every 2,500 miles and takes great care of the vehicle my vw has 250,000 miles and still runs great. i called chrysler but they said it my problem. | |||
| 05/15/2002 | 66500 | ||
| Rear head gasket on 3.3 liter v6 leaking coolant. chrysler headquarters representative said failure occurred beyond waranty(despite giving 70000 mile warranty on new cars). these 66500 miles mostly highway. | |||
| 12/20/2002 | |||
| No parts available. recall#00v268000 fuel leakage. chrysler mazda 910-347-6678 please provide the address of the dealer. ts | |||
| ENGINE AND ENGINE COOLING - COOLING SYSTEM | |||
| While traveling vehicle was not changing gears . technician stated that coolent was leaking into radator. please provide further informaton.*ak | |||
| 09/21/1998 | 3 | 03/01/1997 | |
| Chrsler dealer refuses to provide copy of service bulliten no. 070299, nhtsa item no: sb606159 concerning serpentine belt slipping off tensioner idler pulley. *ak | |||
| 12/14/1998 | 1 | ||
| Water pump leaked. | |||
| ENGINE AND ENGINE COOLING - COOLING SYSTEM - RADIATOR ASSEMBLY | |||
| 01/25/2002 | 3 | 01/25/2002 | |
| Dt*: the contact stated since the vehicle was purchased in 2002 from an independent dealer, the vehicle has been having on going problems with the electrical wiring, alternator, radiator, thermostat, cooling system. diagnostic testing is needed for gross pollution. the vehicle has failed under fair weather conditions three times since purchase. events leading up to the failures of the fan, radiator and transmission occurred when vehicle started to run hot, causing transmission to blow out. service for these components were performed at an independant auto shop. | |||
| ENGINE AND ENGINE COOLING - ENGINE | |||
| 06/01/2006 | 24000 | 1 | 05/25/1997 |
| Air conditioning system: evaporator was replaced 3 times so far, first time being under 3 year warranty. service engine light stays on all the time now, even after being diagnosed with no problems and being reset. lately, the windows won't go up and down until the car is stopped and restarted. same thing with the speedometer and the tachometer. they just go dead. *nm | |||
| 03/01/2003 | 80000 | 1 | |
| The vehicle stalled, when the vehicle made a turn.*jb | |||
| 06/27/2001 | 1 | 02/01/2097 | |
| The camshaft suffered a spun bearing which resulted in no lubrication being pumped to the rear head. this lack of lubrication resulted in a rear tower failure and the wearing of a hole in the rocker arm. even at 95000 miles, this seems to be low for the new engines of today and i feel this is premature engine failure caused either by a poor design or a manufacturer's assembly related problem. because it is out of the warranty period, the dcx customer support is totally non responsive and unhelpful. the nhtsa should look into why there is no recourse for the consumer to address these types of problems with the oems. in fact, the consumer is left without any recourse what so ever. a failure at this mileage which is costing me $4800 because of an initial misdiagnosis by a dodge dealer in colorado springs is totally unacceptable.*ak | |||
| 07/21/1999 | 2 | 12/01/1998 | |
| The bolt holding the idler pulley broke rendering the cooling system, power steering, etc. useless. luckily, the vheicle was operating at low speed, and my wife was able to handle the vehicle. this has happened twice, and the van has only 35000 miles! | |||
| 01/17/2001 | 1 | 11/22/1996 | |
| While driving about 35 mph, vehicle stalled, mechanic found camshaft had broken, no prior warning. *ak the engine had failed and was replaced. *yh | |||
| 10/24/1999 | 1 | 11/01/1996 | |
| While driving in a mall parking lot, made a turn and heard a loud bang. steering wheel locked up. i managed to turn the wheel to avoid hitting a parked car and brought the van to a stock. inspection found that the retaining bolt holding the belt tensioner pulley had snapped off causing the serpentine belt to come off and resulting in power steering failure. inspection of the failed bolt by aircraft mechanics revealed that the bolt may have had as many as 5 internal stress cracks. contacted chrysler who took care of the repair,immediately. repairs were made at the dealers the same day. damaged parts were taken to the dealer service department. i was surprised to find out that this retaining bolt is not rated for high stress. if the breakage had happened at high speed it could have caused a serious accident. suggest that these bolts be inspected and replaced at around 30,000 miles. or replaced with a rated bolt. locked up. managed to turn the wheel and bring the van to a stop. found that the bolt that retains the idler pulley and tensioner had snapped off, causing the serpantine belt to come off, resulting in power steering failure. examination of the snapped bolt by aircraft mechanics indicated 5 possible stress cra | |||
| 12/09/1996 | 1 | 11/11/1996 | |
| Camshaft cracked. yh | |||
| ENGINE AND ENGINE COOLING - ENGINE - GASOLINE | |||
| 07/26/1999 | 5 | ||
| While traveling at high speeds, the engine breifly shuts down and then restarts. when traveleing at low speeds the engine stalls completely resulting in the loss of power assist for steering and braking. in both cases the service engine light illuminates. the problem is intermittent but occurs on a regular basis. *jg | |||
| 2 | 03/01/2001 | ||
| Someone else we know in our family had same problems with their van,they had to trade it off!!!!!. no safety defect listed. *ak | |||
| 08/23/2000 | 1 | ||
| Prior to the fire there was a puff of smoke near the firewall on the drivers side, the consumer drove a hour and parked the vehicle, several hours later the engine caught fire claim # 20-5273-226. nlm | |||
| 1 | |||
| Vehicle experienced engine compartmet fire claim # 42-1373-413. nlm | |||
| 08/23/2000 | 1 | ||
| Consumer states prior to the engine fire there was a puff of smoke near the firewall, fire ignited after vehicle was parked for several hours (claim # 20-5273-226). *yd | |||
| 1 | |||
| Consumer states vehicle caught on fire (claim # 42-1373-413). *yd | |||
| 08/23/2000 | 1 | ||
| Consumer states prior to the engine fire there was a puff of smoke near the firewall, fire ignited after vehicle was parked for several hours (claim # 20-5273-226). *yd | |||
| 1 | |||
| Consumer states vehicle caught on fire (claim # 42-1373-413). *yd | |||
| 1 | |||
| Vehicle experienced engine compartmet fire claim # 42-1373-413. nlm | |||
| 08/23/2000 | 1 | ||
| Prior to the fire there was a puff of smoke near the firewall on the drivers side, the consumer drove a hour and parked the vehicle, several hours later the engine caught fire claim # 20-5273-226. nlm | |||
| 12/28/2001 | |||
| Owner was awakened by vehicle's alarm sounding. checked and noticed vehicle was on fire. contacted fire department. fire was extinguished. was informed possible engine overheating caused the fire. please provide further information.*ak | |||
| 06/01/2000 | 1 | 10/01/1996 | |
| First two tie rods broke and fell apart while accelerating to merge with interstate traffic. *ak engine failure. *slc | |||
| 01/17/2001 | 1 | 11/22/1996 | |
| While driving about 35 mph, vehicle stalled, mechanic found camshaft had broken, no prior warning. *ak the engine had failed and was replaced. *yh | |||
| 11/22/2000 | |||
| While driving vehicle stalled unexpectedly which may cause a crash. there was a burning smell, but dealer could not determine the cause. please provide further information. *ak | |||
| 10/20/2000 | 03/01/1998 | ||
| No summary listed for above vehicle. *ak | |||
| 08/01/2000 | 1 | ||
| A gasoline smell inside of vehicle. also, vehicle hesitated when starting. she has contacted the dealer.*ak | |||
| 03/14/2000 | 1 | 02/01/1998 | |
| While driving pressed on accelerator pedal and vehicle hesitated. noticed white smoke in the rear of vehicle. checked side mirrors & noticed flames. stopped & turned vehicle off. fire department called & put flames out. vehicle towed to dealership. mechanic indicated a spark caused fuel pump to ignite & the electrical wires burned. wiring harness, anti-lock brake sensors, fuel pump, fuel filter, and fuel tank were all damaged. *ak *ml | |||
| 06/01/1999 | 25 | 05/01/1997 | |
| Engine cuts off while driving. it has happenned numerous times. i've had it to the dealer twice for this. they say they cannot find the problem and nothing has been done to fix this. also, at times, there is a momentary loss of power to the wheels while pressing the accelerator. dealer cannot find this problem either. mileage at first failure, date of first failure and failure speed are approximate. | |||
| 01/07/1999 | 0 | ||
| While driving vehicle dies, but the engine is still idling low. there is no response from accelerator. *ak | |||
| 09/22/1997 | |||
| Intermittently, ongoing problem with vehicle stalling while driving. wheels would lock up and the oil light would come on. vehicle been in / out of dealer shop on four occasions and condition still exists. dealer/mfr. notiified. *ak | |||
| 06/22/1998 | 5 | ||
| While driving the engine would stall with out indications. dealer has been contacted. vehicle has been repaired five times. . please provide further details. *ak | |||
| 03/24/1997 | 1 | ||
| Water splashed into air intake which was sucked into the running engine resulting in an engine seizure (hydorlock condition.) | |||
| 11/17/1997 | 7 | 05/30/1997 | |
| Engine stalled after several repairs. | |||
| 10/01/1997 | 07/01/1997 | ||
| Bacteria growin gin air conditioner evaporator coils, causing terrible odor. also, engine makes loud siren noise when started, occurs randomly. in addition, when engine starts tape player jams. *ak | |||
| ENGINE AND ENGINE COOLING - ENGINE - GASOLINE - BELTS AND ASSOCIATED PULLEYS | |||
| 02/17/2003 | 85411 | 4 | |
| If the van goes through a puddle in the road air conditioner compressor belt slides off engine. when this occurs vfehicle loses power steering and stalls because the battery is drained. *ak | |||
| 02/21/2004 | 125000 | 1 | 08/15/1997 |
| Vehicle has broken serpentine belt 11 times since purchased in august 1997. vehicle looses power steering and alternator when this happens. brackets, pulleys, tensioners and belts have all been replaced again and again but problem worsens. last belt lasted only 2 months and 1500 miles. *jb | |||
| 02/03/2003 | 73868 | 2 | |
| The serpentine belt falls off and the vehicle must be towed. this is even after we paid to have a bracket installed & tensioner per tsb to prevent this from reoccurring. this is the second time the belt has fallen off. chrysler should not provide a product in which the vehicle must be towed due to a design defect. chrysler should not provide a service which would lead the consumer to believe that the design defect is remedied. ( is this not fraud?) also, this failure mode causes a situation in which the vehicle must be towed - how is this not a safety issue?*ak | |||
| 01/29/2003 | 65550 | 0 | 04/01/1999 |
| While having our car serviced under clockspring recall, they found the serpintine belt tensioner frozen and water pump leaking coolant. the dealer gave us an estimate of $566 to replace the serpentine belt, tensioner, water pump, and coolant flush. the dealer told us the belt could fail at any moment. | |||
| 03/02/2001 | 1 | 10/01/2000 | |
| While pulling up to an intersection i heard a clunk under the van like i had something hit the undercarriage of the van. i went to turn and had no power steering. after pulling off the side of the road i found the serpentine belt hanging loose. i went to a service station and they found that the bolt securing the tensioner pulley had broken and the tensioner was gone. the dealership that we got the parts from told our mechanic that they have requests for two or three of the tensioners a week due to the same problem. it cost almost $400 to fix the problem.*ak | |||
| 09/21/1998 | 3 | 03/01/1997 | |
| Chrsler dealer refuses to provide copy of service bulliten no. 070299, nhtsa item no: sb606159 concerning serpentine belt slipping off tensioner idler pulley. *ak | |||
| 10/24/1999 | 1 | 11/01/1996 | |
| While driving in a mall parking lot, made a turn and heard a loud bang. steering wheel locked up. i managed to turn the wheel to avoid hitting a parked car and brought the van to a stock. inspection found that the retaining bolt holding the belt tensioner pulley had snapped off causing the serpentine belt to come off and resulting in power steering failure. inspection of the failed bolt by aircraft mechanics revealed that the bolt may have had as many as 5 internal stress cracks. contacted chrysler who took care of the repair,immediately. repairs were made at the dealers the same day. damaged parts were taken to the dealer service department. i was surprised to find out that this retaining bolt is not rated for high stress. if the breakage had happened at high speed it could have caused a serious accident. suggest that these bolts be inspected and replaced at around 30,000 miles. or replaced with a rated bolt. locked up. managed to turn the wheel and bring the van to a stop. found that the bolt that retains the idler pulley and tensioner had snapped off, causing the serpantine belt to come off, resulting in power steering failure. examination of the snapped bolt by aircraft mechanics indicated 5 possible stress cra | |||
| ENGINE AND ENGINE COOLING - EXHAUST SYSTEM - EMISSION CONTROL | |||
| 05/26/2001 | 02/01/2001 | ||
| Subject dealer diagnosed (service engine soon) light came on during may 2001, took to voyles chrysler-plymouth to get engine serviced and technician advised there was an evaporative emmission leak at the gas tank, that a seal was bad and that the tank would need to be replaced with a cost of approximately $900.00, if my memory serves me correctly. since that time, i have heard reports of a possible recall on this defect and i would like to report this as a possible covered problem. when i fill the gas tank, i can't fill over 3/4 tank because of the smell of raw gasoline in the interior. i'm afraid that it is an accident awaiting to happen and i want to go on record that i have reported this to the proper authorities.i am not the original owner and i don't know if chrysler has a record of this transaction. oh, by the way voyles reported on my service record that the parts had been ordered but after 2 weeks i called and their service writer told me they had dropped the ball and didn't send the order in. thats when i thought i would start checking for recalls. the odor is much more distinct now and it needs prompt attention. please advise if this is covered under a recall. thanks for your assistance. mark dothager 678-945-1400.*ak | |||
| 08/03/2001 | 7 | 04/01/1997 | |
| Multiple elect. problems with car: (3) alternators, wire harness(#12), replaced main computer, (3) map sensors, (1) o2 sensor, cruise control inoperable | |||
| 08/27/2001 | 2 | 04/01/1997 | |
| Multiple electrical problems/repairs including 3 alternators/ 12 wire harness/ 3 map sensors/ 1 o2 sensor, and main computer replacement. still being serviced to correct problem of stalling out/hesitating all described as driveability problem. *ak | |||
| ENGINE AND ENGINE COOLING - EXHAUST SYSTEM - MANIFOLD/HEADER/MUFFLER/TAIL PIPE | |||
| 11/12/1997 | |||
| Vehicle was parked sitting in a driveway,went to start vehicle, put it in reverse, did not reverse, instead it accelerated. engine moved forward. tried to stop or gain control by pushing brake,turned off vehicle, pulled key. this defect caused the consumer to hit another vehicle that was about 100 feet away. *ak | |||