Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| AIR BAGS | ||||||||||||||||
| 04V480000 | DAIMLERCHRYSLER CORPORATION | from 03/01/1998 to 08/31/2000 | V (Vehicle) | 955344 | 10/12/2004 | ODI | CHRYSLER GROUP LLC | 10/06/2004 | 10/12/2004 | |||||||
| Defect Summary | On certain minivans, the driver's air bag may become disabled due to a failure of the clockspring, which is located in the hub of the steering wheel. | |||||||||||||||
| Consequence Summary | This condition will manifest itself through illumination of the air bag warning lamp, and could eventually result in a driver's air bag open circuit, if the part is not replaced in a reasonable amount of time. | |||||||||||||||
| Corrective Summary | Dealers will replace the clockspring assembly on all covered vehicles with 70,000 miles or less. for those vehicles with more than 70,000 miles, daimlerchrysler will offer an extended lifetime warranty under which it will replace the clockspring at no charge if it fails. daimlerchrysler will also reimburse owners who have paid to have the clockspring replaced on their vehicles. the recall began on october 12, 2004. owners should contact daimlerchrysler at 1-800-853-1403. | |||||||||||||||
| Notes | Daimlerchrysler recall no. d17.customers can contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236). | |||||||||||||||
| AIR BAGS - FRONTAL | ||||||||||||||||
| 02V293000 | DAIMLERCHRYSLER CORPORATION | from 01/01/1995 to 02/28/1998 | V (Vehicle) | 1500521 | 11/18/2002 | ODI | CHRYSLER GROUP LLC | 11/07/2002 | 11/07/2002 | |||||||
| Defect Summary | On certain mini vans, the clockspring assembly may have been wound incorrectly during the vehicle assembly process. | |||||||||||||||
| Consequence Summary | This condition will manifest itself through illumination of the air bag warning lamp, and could eventually result in a driver's air bag open circuit, if the part is not replaced in a reasonable amount of time. | |||||||||||||||
| Corrective Summary | Dealers will replace the clockspring assembly on all vehicles with 70,000 miles or less. an extended lifetime warranty will also be placed on this component for all affected vehicles, regardless of mileage. daimlerchrysler will also reimburse owners who have paid to have the clockspring replaced on their vehicles. owner notification began november 18, 2002. owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact daimlerchrysler at 1-800-853-1403. | |||||||||||||||
| Notes | Also, customers can contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236). | |||||||||||||||
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| AIR BAGS - FRONTAL | ||||||
| RQ04001 | CHRYSLER GROUP LLC | 01/28/2004 | 06/04/2004 | DRIVER AIR BAG CLOCKSPRING FAILURE | ||
| Complaints report air bag warning light illuminates, and this may be accompanied with a non-functioning horn and/or cruise control (if equipped).this is indicative of an open-circuit clockspring failure (results in non-functioning driver's air bag), similar to the failure condition that was the subject of daimlerchrysler's recall of model year 1996-1998.5 minivans (recall no. 02v-293).this recall query has been upgraded to an engineering analysis (ea04-013). | ||||||
| EA04013 | CHRYSLER GROUP LLC | 06/04/2004 | 05/25/2005 | DRIVER AIR BAG CLOCKSPRING FAILURE | 04V480000 | |
| The driver air bag clockspring can develop an open-circuit condition resulting in nonfunctional driver-side frontal air bag, horn, cruise control (if equipped), and/or steering wheel radio control (if equipped).in its october 5, 2004 letter to nhtsa, daimlerchrysler stated that it will conduct a safety recall and replace the clockspring assembly on all my 1998.5-2000 daimlerchrysler minivans, built between march 1998 and august 2000, with 70,000 miles or less.it will also provide a lifetime warranty for this component on my 1998.5-2000 minivans, regardless of mileage.the details of the corrective action are described in daimlerchrysler's letter (see recall no. 04v-480).the agency believes that further expenditure of agency resources does not appear to be warranted.the closing of this investigation does not constitute a finding by nhtsa that no safety-related defect exists with respect to those vehicles covered only by the lifetime warranty.the agency will take further action if warranted by the circumstances.see page 2 for additional information. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| AIR BAGS | |||
| 07/03/2011 | 100000 | ||
| Tl- the contact owns a 1998 plymouth grand voyager. the contact's vehicle was crashed into from the rear. the front driver and passenger side seats fractured, throwing the driver and passenger into the dash board. the seat then moved backward independently. the air bags did not deploy. the driver and passenger were transported to the hospital via ambulance. the driver sustained neck, shoulder, back, hip and knee injuries. the passenger sustained injuries to the neck, shoulder, back, hip and a bruised hernia. the police reported to the scene and a report was filed. the vehicle was destroyed. the approximate failure mileage was 100,000. kmj | |||
| 07/03/2011 | 100000 | ||
| Tl- the contact owns a 1998 plymouth grand voyager. while stopped waiting to make a turn a vehicle crashed into the rear of the contacts vehicle. the front driver and passenger side seats fractured pushing the driver and passenger up to the dash board. the seat then moved backwards. the air bags did not deploy. the driver and passenger were transported to the hospital by ambulance. the driver sustained neck, shoulder, back, hip and knee injuries. the passenger sustained injuries to his neck, shoulder, back, hip and bruised a hernia. the police reported to the scene and a report was filed. the vehicle was destroyed. the vehicle was not repaired. the approximate failure mileage was 100,000. ds | |||
| 06/15/2011 | 176000 | ||
| Tl. the contact owns 1998 plymouth grand voyager. the contact stated the air bag light is on indicating a malfunction with the air bag. the contact notice a nhtsa campaign id number: 04v480000 (air bag) and called the manufacturer. the manufacturer stated the vehicle did not fall into the recall due to the vin number. the contact stated the air bag can deploy at any moment without warning. the failure mileage was 176,000. jo | |||
| 07/14/2004 | 1 | ||
| While driving the srs light appeared on the dashboard and remained on. consumer was able to maintain control of the vehicle, and drove it home. contacted the dealer, and was informed that the clock spring needed to be replaced. *ak | |||
| 06/18/2004 | 129000 | 1 | 06/18/2004 |
| The airbag light stays on. the cruise control and horn does not work. *la | |||
| 06/02/2004 | 76985 | 3 | 05/27/1999 |
| Two weeks ago i noticed my air bag light was staying on. we also found out that the horn and the cruise control stopped working. we have checked all the fuses and found out through the my car stats web site this same problem was part of a recall involving a clock spring problem. since no dealer in my area will honor this recall it is still broken.*ak | |||
| 03/17/2004 | 2 | ||
| Horn malfunctioned. consumer had the vehicle inspected after the air bag light flashed. consumer was told that the clock spring needed to be replaced. this make, model and year was under a recall for the clock spring, but this vehicle was not included in the recall due to vin. *ak | |||
| 03/19/2004 | 54000 | 1 | 09/15/1999 |
| Clock spring problem: my 1998 grand voyager had the same symptoms and problems subject to the recall but the dealer and chrysler insist my vechicle not covered by recall. i explained that maybe the problem is more widespread than they admitted, as i can see from your site ,at least 109 others agree with me.*ak | |||
| 01/26/2004 | 60200 | 2 | 12/30/1997 |
| Cruise control failed about 45 days ago. air bag light began coming on last week. air bag light goes on and off, but is on most of the time.*ak | |||
| 120000 | 2 | ||
| Abs light illuminated, and the horn stopped operating. dealer determined that air bag clock spring had to be replaced. *ak | |||
| 06/19/2003 | 1 | ||
| While traveling on the highway and without prior warning air bag light appeared on the dashboard. also, there was no horn. dealer was aware of the problem.*ak | |||
| While driving 60 mph the vehicle was involved in a front end collision. the vehicles air bags did not deploy. *nlm | |||
| 10/10/2002 | 70568 | 3 | 04/01/2000 |
| The brake system was defective, there were burn like smells, and noises, the clock spring was inoperative and caused other problems, and the squeaking serpentine belt had gone bad. scc *jb *ts | |||
| 10/15/2002 | 1 | 03/01/2098 | |
| Early fall service engine soon light on. dealer charged several hundred dollars to fix. soon after air bag lite came on while driving but often went off or flickered. believed it was loose wire or fuse, caused by dealer fixing previous problem. so did not believe it was urgent. however now cruise control does not work either. became alarmed that problems were connected and air bag may not be functioning, and that this problem may be dangerous. went to nhtsa site and was shocked to see recall notice posted for air bag lite/no cruise control clock spring problem. i am concerned because my vehicle has more than 70,000 miles on it but it was manufactured in 2/98, within the recall parameters please advise. i will be contacting my dealer as well. thank you for your oversight of this problem. dt | |||
| 08/01/2002 | 1 | ||
| Consumer states cruise control is inoperative due to a defective clockspring.*jb | |||
| 08/01/2002 | 1 | ||
| Consumer states air bag is inoperative due to a defective clockspring.*jb | |||
| 08/01/2002 | 1 | ||
| Consumer states horn is inoperative due to a defective clockspring.*jb | |||
| 03/01/1998 | |||
| The horn on the van was intermittent from nearly the first use. we rarely use it an did not remember to inquire about it over a period of several years whenever we were at the dealership for service. finally, one time we asked about it and were told that we had a faulty sop module and that it was likely that the driver-side airbag wouldn't function. we wrote to daimler-chrysler and they responded that they wouldn't cover the replacement. seems ludicrous that a safety device on a new vehicle could be rendered useless and the manufacturer wouldn't step-up to replace it.*ak | |||
| 1 | 11/01/2099 | ||
| This clockspring assembly failed over a period of time, begining in about 2000 with the cruise control failure. this was followed by the airbag failure, as manifested by the airbag check lamp remaining on. finally, the horn failed to work. i subsequently replaced the clockspring assembly this month, which repaired all the above problems. i have the defective clockspring, and am willing send it to you for analysis if you so desire. *ak | |||
| 06/07/2002 | 1 | 10/05/1997 | |
| Airbag light has come on, horn stopped working and cruise control was inoperative. dealer determined clock spring assembly needed to be replaced.*ak *tt | |||
| 05/24/2002 | 1 | 05/01/2099 | |
| Clock spring failure caused inoperable horn and cruise control and air bag light to stay on. these problems prevented the vehicle to pass utah safety inspection | |||
| 01/30/2002 | |||
| Horn doesn't work. took vehicle to dealer, and had clockspring and airbag module replaced. but, problem still exists. please add vin.*ak | |||
| 11/01/2001 | 1 | 05/01/1998 | |
| Air bag clockspring has shorted out on this vechicle, as reported to me by russ darrow (dearlership) i tried to contact chrysler about this problem they refused to take any information on it. to have a air bag componet fail on a three year old vechicle is both dangerous and ridiculous. *ak | |||
| 12/15/2001 | 1 | ||
| Air bag light on the instrument panel is illuminated and will not go off. cruise control feature fails to operate, and horn does not work. dealership examined vehicle and determined clockspring assembly in the steering column has failed, and was causing these problems. please provide any additional information / documentation.*ak | |||
| 10/22/2001 | 1 | 08/14/1997 | |
| Cruise control failed to operate and air bag light would intermittently come on/off while driving. dealer was notified. *ak dealer thinks pcm-engine controler going bad. *yd | |||
| 11/01/2000 | 08/01/2000 | ||
| Air bag warning light stays on. technician advised that clock spring in steering column was bad and needed replaced. since this is a safety item i asked if they did the replacement, and was advised that it was my responsibility to have it repaired at my expense. technician also advised that they have had a problem with this item on this year model.*ak | |||
| Ea01-007; air bag light illuminated on dashboard, also, cruise control was inoperable. consumer has yet to contact dealer. please provide any further details.*ak | |||
| 03/23/2001 | 1 | 07/01/1998 | |
| While driving at 65 mph cruise control and horn stopped working, consumer not sure about airbag light. dealer replaced clock spring assembly. *ak *slc | |||
| 12/28/1998 | 1 | ||
| False deployment of air bag when running over a rock, resulting in hitting consumer in nose and chin, and damages to vehicle. | |||
| AIR BAGS - FRONTAL | |||
| 06/21/2011 | 63800 | ||
| Tl- the contact owns a 1998 plymouth grand voyager. while parked the contacts wife turned the key in the ignition to the accessory position to turn the radio on when the front driver and passenger side airbags inadvertently deployed. the contacts wife sustained burns to her right arm, bruises under her breasts and injuries to her wrist which had not been diagnosed. the vehicle was taken to the dealer for diagnostics. the technicians stated there was water intrusion in the components of the vehicle which may have caused the failure. the manufacturer stated the failure was a not mechanical. the insurance company stated it was a mechanical issue and declared the vehicle destroyed. the vehicle was not repaired. the approximate failure mileage was 63,800. ds | |||
| 11/29/2007 | 151467 | 1 | 02/05/1998 |
| Chrysler designed the power distribution block cover to hold water and retain moisture. this causes the connections to corrode and fail leading to failure of critical, electrically-operated, safety systems including the airbag safety restraint system and the anti-lock braking system. chrysler has been aware of the error and redesigned the power distribution box. however, they did not recall and offer to replace the failed component. *tr | |||
| 09/01/2004 | 3 | ||
| Faulty clockspring caused the air bag light to illuminate and the cruise control and horn to malfunction. *nm recall# 04v480000/02v293000. the consumer was told that his vehicle was not included in the recall. the consumer requested reimbursement. (clockspring shorted to ground) *sc *jb | |||
| 06/16/2004 | 100000 | 1 | |
| The air bag light illuminated after starting the vehicle. the horn and cruise control failed to work. recall#02v293000. the mechanic would not repair the vehicle free of charge, because the vehicle identification number was not included. please provide more information. *jb | |||
| 06/18/2004 | 129000 | 1 | 06/18/2004 |
| My airbag light stays on, the horn doesn't work and the cruise control doesn't work. this is a documented recall but daimler chrysler said that the recall is not on the year of my van. *jb | |||
| 01/01/1901 | 100000 | 1 | |
| The air bag light stayed on and the horn and cruise control did not work. this described the effects of a defective clock spring assembly. *nm the clock spring assembly was replaced on 04/16/04 and was currently working fine. *sc *jb | |||
| 02/18/2004 | 1 | ||
| While driving driver applied the brakes and pedal descended to the floor. this caused the driver to lose control of the vehicle and hit a tree. both frontal air bags failed to deploy. driver suffered neck and back injuries and was transported by ambulance to the hospital. the vehicle was totaled. *ak | |||
| 04/04/2003 | 1 | 07/04/1998 | |
| The steering wheel clock spring failed, which caused my airbag, horn, and cruise control to become inoperative. this is a known problem and a recall has been issued. however, my vin number was not on the list to receive the free replacement. the dealer wants me to pay $300 to fix a known safety defect.*jb | |||
| 02/15/2003 | 0 | 10/15/1998 | |
| We own a 1998 plymouth grand voyager. we had received a recall notice regarding the front air bag (clockspring assembly). this notice was for vehicles with 70,000 miles or less (free repair). our vehicle has 75,000+ miles and yesterday our air bag light is staying on... i do not think that it is responsibile for diamler chrysler to set milage limits for repairs. we have a large family and us our van alot... diamler chrysler should not be aloud to set milage limits. because of this decision, i will not purchase another diamler chrysler product. thank you. | |||
| AIR BAGS - FRONTAL - SENSOR/CONTROL MODULE | |||
| 11/03/2004 | 97000 | 1 | |
| While driving at 35 mph the air bag deployed inadvertently. in the process, consumer's vehicle rear ended another vehicle. then, vehicle was towed to the dealer, who, in return, towed the vehicle back to consumer's home not repaired. the damages sustained from the collision were not repaired because consumer only had liability insurance. *ak | |||
| 08/05/2004 | 39700 | 1 | 07/01/2004 |
| Air bag light remains illuminated while driving. dealer was contacted.*ak | |||
| 06/07/2004 | 2 | ||
| While driving air bag light appeared on the dashboard and remained on. consumer drove the vehicle to the dealer for inspection, and mechanic informed the driver that this vehicle was not on recall. *ak | |||
| 04/28/2004 | 3 | ||
| While starting up the vehicle srs light appeared on the dashboard and remained on. horn and the cruise control worked intermittently. consumer drove vehicle to the dealer for inspection, and mechanic determined that clock spring needed to be replaced due to a worn out part. *ak | |||
| AIR BAGS - SIDE/WINDOW | |||
| 12/27/2004 | 1 | ||
| While driving consumer hit a patch of ice sending the vehicle over a bank. upon impact, the air bags on driver's side did not deploy. driver and passenger sustained injuries. *ak | |||