Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SUSPENSION | |||
| 11/24/2011 | 145000 | ||
| Found the driver side strut tower is completely rusted out. discovered online hundreds of complaints of same on the same vehicle and date range. plymouth chrysler know about this and describes it as cosmetic but this is a structural problem. | |||
| 08/10/2004 | 98403 | 2 | 07/06/1998 |
| My mechanic commented there was a serious problem with my two front strut towers. they had severe corrosion and the struts were pushing through the top of the tower. he was concerned when the struts pushed through i would have difficulty controlling my vehicle. *jb i took the vehicle to my plymouth dealer on august 10th 2004 (98,402 miles just over 6 years old). chrysler refused to do anything about the problem. the corrosion is so severe that the metal is perforated and starting to tear. i work for a company that sells anti-corrosion coating (called electrocoat) and know that this problem must have been going on for years. if not hidden under the hood i would have noticed it long before the warranty was up. had the part design been proper and the electrocoating done correctly this defect should not occur before 10 years. this is not an uncommon problem with my model. chrysler issued a tsb number 23-044-02 ackowledging this problem for vans built from 1996-2000 and has a repair kit and procedure. if the problem is identified within the warranty period the tsb states it is reimbursable. i posted my problem on a message board and quickly recieved a reply form another owner with the same problem i have digital photos which i can send to you. i will save the defective towers which need to be cut from the body and replaced. the repair will cost $1350 and will be done in two weeks. the defect is difficult to see and many people may be driving with a compromised suspension and dangerous condition without knowing it. chrysler seems unwilling to face up to thier responsibility in this matter and will likely do nothing unless your office does something to force them to address the issue or a disaster occurs because if it. please look into this situation. if my van or the old towers can serve any useful purpose in your investigation let me know. *jb | |||
| SUSPENSION - FRONT | |||
| 07/11/2011 | 125000 | ||
| Tl- the contact owns a 1998 plymouth grand voyager. while driving the contact stated that a loud noise was coming from the front passenger side of the vehicle. the vehicle was taken to a mechanic, who diagnosed that the strut tower had rusted out. the dealer nor manufacturer was not notified of the failure. the failure was not repaired. the failure and current mileage was 125,000. the vin was unavailable. nw | |||
| 02/26/2000 | 1 | ||
| My van is a lemon. all kinds of electrical problems - defogger sometimes work and sometimes not, windows won't roll down, stereo speakers sometimes works, instrument panel lights go off and on, dim yellow headlights, etc. found pin hole in head...defect in metal. van over heated and gauge did not say it was hot. fan went out. now something going wrong with front end. occasionally smell gas. the lifter head gasket now leaks oil. van sometimes jumps in park and rolls. i can not afford to fix this stuff... bail me out not chrysler.... *tr | |||
| 07/04/2008 | 92356 | 1 | |
| I own two chrysler minivan that have rusted strut towers, and i took them to my favorite body shop. i have been told that almost every chrysler mini van has had this, and to go to the dealer due to a recall. there is no such recall, and was told by the dealer it has been a issue. *tr | |||
| 03/10/2008 | 172000 | ||
| Tl*the contact owns a 1998 plymouth grand voyager. the contact noticed severe corrosion and rust on the front struts. the failure has caused the front two tires to abnormally move up and down. he took the vehicle to the dealer and a technician referenced service bulletin number 23-04-02 for the same failure. since there was not an official recall, the dealer would not assume any liability for the repair costs. the manufacturer did not provide any assistance. the vehicle has not been repaired. the failure and current mileages were 172,000. | |||
| 05/10/2005 | 40000 | 09/01/1998 | |
| Strut towers rusting out. noticed this condition approx. 2 years ago when vehicle was less than 5 years old. researching the problem, it seems many other plymouth voyager and dodge caravan owners have the same problem. found tsb#23-044-02 which refers to this problem. sudden failure of the strut tower could result in loss of steering and/or sudden stopping force applied on one side of vehicle as a tire impacts a wheel well. | |||
| 11/19/2003 | 64000 | 1 | 07/08/1998 |
| The top of the driver's side front shock tower, as viewed from under the hood, is very corroded. mechanic advised getting rid of vehicle as soon as possible or face extensive $ repairs for shock tower and strut. area of corrosion was professionally rust proofed in 1998 and was still able to corrode. i wonder how bad the corrosion is on these vehicles that were not rust proofed? shock tower corrosion appears to be an ongoing problem with all 1996-2001 chrysler, dodge and plymouth minivans. its only a matter of time before struts start popping through the hoods on these vehicles, thus causing accidents. advise nhtsa to investigate as soon as possible.*ak | |||
| 01/07/1999 | |||
| Ypulera alrikas collision center was returning vehicle to consumer when they hit something that pushed in the front end of vehicle. when consumer saw vehicle the passenger's front seat was only 4 away from the dash. also, consumer cannot open glove box due to impact. the front seat sliding mechanism released the seat. *ak | |||
| SUSPENSION - FRONT - MACPHERSON STRUT | |||
| 11/28/2006 | 24000 | 1 | 07/01/2001 |
| Dt*: the contact stated the strut tower had corrosion and needed to be replaced. the vehicle was taken to a local dealer who referred the contact to a body shop used by the dealer. upon replacement, the body shop mechanic expressed that there may be a recall on this matter. the dealer were was contacted, and determined the vehicle was not included in the recall due to the vin. the contact encountered many complaints on this matter regarding the suspension: front: macpherson strut. updated 01/22/07. *jb | |||
| 11/18/2004 | 88432 | 1 | |
| The vehicle's front left strut corroded. the cause has yet to be determined. please provide additional information. *nm | |||
| 10/07/2004 | 46700 | 1 | 05/16/1998 |
| 1.strut twer rusting out on driver side. 2. could cause loss of control and steering if it gives out. 3. will get strut tower cap from dealer and have it repaired. chrysler will only repair if i pay $250 dedutable. *ak | |||
| 07/28/2004 | 113850 | 1 | 11/20/1998 |
| Strut tower is corroded and 4 body shops said they would'nt attempt to fix. the following info was obtained by a gm dealership when we told them our problem.*ak he did look up on the computer about bulletins issued regarding your problem. there was one issued on october of 2002 titled: suspension/body -strut tower corrosion #23-044-02. this means chrysler acknowleges they have a problem! brief history, i am 36 with a wife and two boys who are 11 and eight. both my wife and i graduated from michigan state university where i also got my mba. i have multiple sclerosis (ms). i went on disability in 1997. i am at about an 8.5 to 9 on the disability scale. zero being no symptoms 10 being dead. i am in a wheelchair. i have a feeding tube, a supra pubic catheter. i will be trying an intensive chemotherapy in the next two weeks. we are on a fixed income from social security and a long term care contract. i require nearly 24-hour care so my wife cant work. our annual income is about $34,000. we bought a plymouth grand voyager handicap van in 1998 for about $40,000. this week we had the oil changed. the mechanic said one of the two towers that hold the engine in place was rusted. he said to have a body shop look at it immediately. the body shop said they wouldnt touch it (pres kool). my wife called chrysler and an arrogant, impatient customer service rep named jay said to take it to maaco (another local body shop). they also told my wife no way would they fix it. every place my wife took it she was told the van had way more rust all over then a 1998 vehicle should have. another mechanic said no way should the tower be rusted like it is. my wife called chrysler again and spoke to erika who said there is nothing chrysler can or will do. our warranty is up so we are left with our only transportation being unsafe. | |||
| 06/03/2004 | 79964 | 1 | |
| Consumer took the vehicle to the dealership to be inspected and the mechanic determined that the strut towers were rusting prematurely. *ak the left side strut tower blistered/bubble. extensive rust under the blistered paint area. the consumer was told that the rust had been there for a long time under the paint surface. *sc *jb | |||
| SUSPENSION - FRONT - SHOCK ABSORBER | |||
| 11/11/2003 | 1 | ||
| Drivers side strut tower has severe corrosion. no other corrosion on vehicle.*ak | |||
| SUSPENSION - FRONT - SPRINGS - AIR SUSPENSION - SPRINGS/BAGS | |||
| 08/17/2007 | 105000 | 2 | 10/30/2004 |
| Strut tower rusting out. *tr | |||
| SUSPENSION - FRONT - SPRINGS - COIL SPRINGS | |||
| 1 | 06/01/2098 | ||
| I have been told that the clock spring has been a high maintance item. this device controls the air bag, horn and cruse control. i consider this to be a safety issue and would like to find out if or has this been addressed by the manufacture or nhtsa . thank you ed bradley. dt | |||
| SUSPENSION - FRONT - STABILIZER BAR | |||
| 04/04/2002 | 1 | 05/01/2098 | |
| Noticed noise right fnt when turning full right. found right front bracket on strut for stabilizer bar broken in half and bar hanging loose. had to replace both struts and align wheels. could have caused loss of steering or breaking if not noticed. *ak | |||
| SUSPENSION - REAR | |||
| 06/28/2002 | |||
| Sway bar snapped. could cause loss in steering. cause unknown. dealer notified. *ak | |||
| 06/14/1999 | 1 | 05/01/1999 | |
| No summary listed for this vehicle. *ak | |||
| SUSPENSION - REAR - SHOCK ABSORBER | |||
| 01/15/2006 | 10200 | 1 | 03/30/2004 |
| 1998 plymouth grand voyager was diagnosed as needing new shock towers. my mechanic feels this is due to a manufacturer's defect since water does not drain onto the ground but rather collects above the shock tower causes premature rusting and necesssitating a steel piece havingto be welded into place . *ak | |||