Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ENGINE AND ENGINE COOLING | |||
| 09/10/2011 | 199000 | ||
| Tl- the contact owns a 1999 plymouth grand voyager. while driving 25 mph, the power steering became inoperative and smoke was coming from under the hood and under the vehicle. the vehicle was towed by the county and deemed as destroyed. the dealer and manufacturer were notified of the failure. the failure and current mileage was 199,000. kmj | |||
| 10/27/2010 | 230000 | ||
| Van was bought privately in summer of 2008. during the first road trip with the voyager, the transmission went and was replaced with a rebuild transmission. in september of that same year, fuel pump and battery had to be replaced. two months later, head gasket blew, was repaired but damage to engine was unknown. in winter of 2008, repeated problems with oil & brake fluid leaking out from calipers. brakes always needed some type of work: pads, drums, bearings, calipers. in 2009, water pump had to be replaced, yet van still felt hotter then what it read. exhaust started coming through the passenger side vents .it was repaired, but started again. found hoses getting holes burnt through, and needed to be repaired. in 2010, replaced headlights, but night time illumination was still poor, even with high beams on. battery needed to be jump started more & more, and an excessive amount of battery acid had to be removed from a terminal. the battery actually looked like it had been burnt. more leaks found caused by holes through hoses. yet again, the water pump had to be replaced in july. then in october 2010, things got very scary, the serpentine belt fell off for the first time while driving about 10km, while turning up into the driveway. i couldn't complete the turn due to the loss of power steering and was almost hit head on by oncoming traffic. the belt was put back on. 2 days later the belt fell off again, & again. mechanic replaced belt and parts, drove around like crazy & thought problem was fixed. 6 weeks after, serpentine belt falls off again while driving at night, during a snow storm, on a canadian rocky mtn highway, with full electrical shut down of van, limited cell phone service, and our 4 small children. this incident was extremely unsafe, dangerous, scary, and expensive! 3 weeks later, head gasket blows again, and the van is done. | |||
| 09/27/2006 | 150000 | 1 | 08/01/2004 |
| Dt*: the contact stated while driving various speeds, the instrument cluster panel gauges failed to illuminate. additionally, the headlights intermittently illuminated if the high beam was engaged. also, the vehicle stalled and operated at a reduced speed. the vehicle was exposed to hurricane weather prior to the onset of these problems. the vehicle was inspected by an independent repair shop, who performed a diagnostic test which produced no failure codes. the manufacturer was not contacted. | |||
| 01/15/2002 | 65000 | ||
| Air bag warning lamp continuously illuminated with failure of horn & cruise control. previous year models are being recalled for same clockspring not being wound correctly during installation. | |||
| 12/15/2002 | 0 | ||
| Started overheating 12/20/02. replaced coolant. coolant leaked out quickly. taken to mechanic on 12/23-replaced water to drive there, no overheating. mechanic found badly deteriorated head gaskets,leaking profusely under pressure. will have van towed to dealership on 12/30/02. | |||
| 05/15/2002 | 0 | ||
| Head gasket went bad. the car never overheated so our only clue was a puddle of anti-freeze in the driveway. | |||
| ENGINE AND ENGINE COOLING - COOLING SYSTEM | |||
| 11/13/2010 | 152521 | ||
| Serpentine belt on 1999 plymouth grand voyager 3.8l has jumped off 4 times in the last year. usually happens under wet conditions. car has had to be towed multiple times. repairs attempted include replacing tensioner, belt and simple reassembling. | |||
| 07/12/2008 | 115000 | 1 | |
| Serpentine belt has repeatedly fallen off of our 1999 plymouth grand voyager. this condition has occurred driving through very small standing water and/or a snow drift. the belt has come off 5 times in the last 6 months, causing the loss of control and loss of power steering, alternator drive and cooling system. this has left my wife and 3 small children stranded several times. upon researching this problem, this is a known design flaw with the van. in fact, there are several web sights that i found where dozens of owners have complained about the same problem. both gates and goodyear have even designed kits to prevent the problem from recurring, that is how common this problem is. this is not only a major design flaw, but it is potentially a huge safety hazard, as all power accessories driven by the serpentine belt including the power steering - potentially resulting in loss of control, cooling - potentially causing a fire, and the alternator - resulting in the eventual drain of the electric power. chrysler has a technical service bulletin on the issue, and even has a fix, but in reviewing the web sights the chrysler fix does not work. only the gates and goodyear fixes work. chrysler should be forced to recall these vehicles and put the gates and goodyear kits on these products in the name of safety, before someone is killed as a result of losing there steering. *tr | |||
| 06/15/2000 | 1 | 11/01/1999 | |
| No summary listed for above vehicle. *ak | |||
| ENGINE AND ENGINE COOLING - COOLING SYSTEM - FAN | |||
| 10/20/2003 | 1 | 08/15/1999 | |
| Ignition lock cylinder defect. third defect/replacementon this vehicle. stranded do to defective material/workmanship. additional defects include temperature switch,radiator cooling fans, premature brake wear(brakes replaced twice already). manufacturer thinks this is normal.*ak | |||
| ENGINE AND ENGINE COOLING - ENGINE | |||
| 12/18/2003 | 67000 | 1 | 10/30/2001 |
| Head gasket was found to be leaking coolant. dealership estimated 900.00 plus the cost of parts. my husband then decided to buy the kit from them for 109.00 and proceed to repair it himself. after sitting for 9 days it is almost finished. this van only has 67,000 miles. the clock spring was also replaced earlier in the year as it stopped working causing the airbag light to stay on, the horn not to work, and the cruise control not to work.*ak | |||
| 08/29/2003 | 42999 | 1 | 04/02/2001 |
| Transmission apparantly failing to shift, seems stuck in 2nd as vehicle has no horsepower and will not accelerate over about 25-30mph (can't tell speed), will not shift gears (reverse still works). at the same time the speedometer stopped working and check engine light came on. no other apparant side effects (i.e. a/c still works, belts intact, fuses ok). occurred while operating with passengers (age 5 and 5-mos. old) - why would chrysler corp. allow such an apparant safety hazard to exist? this vehicle has been well-maintained and has just over 40,000-miles - is this all chrysler products are good for? recall?*ak | |||
| ENGINE AND ENGINE COOLING - ENGINE - GASOLINE | |||
| 07/22/2003 | 58041 | 1 | 08/17/1999 |
| The camshaft broke on my 1999 plymouth grand voyager and had to replace the engine.*ak | |||
| 10/22/2002 | 1 | 05/01/2099 | |
| The engine block is having to be replaced becuase of sludge buildup. manufacturer is claiming owner negligence becuase oil was not changed precisely every 3000 but usually changed between 3000 and 6000 miles which falls under there highway scedule a of every 7500. dt | |||
| 07/14/2002 | 1 | 09/01/2099 | |
| Hot oil forced through exhaust and engine compartment - fire hazard. *ak | |||
| 07/16/2002 | |||
| Dealer replaced fuel pump, and engine stalling reoccurred. feel free to provide any further information.*ak | |||
| ENGINE AND ENGINE COOLING - ENGINE - GASOLINE - BELTS AND ASSOCIATED PULLEYS | |||
| 11/01/2006 | 205374 | 7 | 04/13/2005 |
| Tl*the contact owns a 1999 plymouth grand voyager. the contact stated that the serpentine belt continues to detach and has been replaced seven times. the dealer stated that there is a new kit for this component, however, the contact does not know if her vehicle is under recall. the failure causes coolant not to circulate, causing the engine to overheat, and steering difficulty. the current and failure mileages were 205,374. the consumer provided information from napa regarding the serpentine belts and a repair invoice. updated 09/05/07 *tr | |||
| 12/22/2006 | 3 | ||
| I have a 1999 plymouth grand voyager. i have had to replace the pulley 2 times in the last 2 years and it is giving out again. i know 2 other people who have had the same problem therefore they have gotten rid of their vehicles. i would like to know if there have been other complaints about the pulley. i have broken down 3 times due to the pulley tearing the serpentine belt. an accident almost occurred the last time because when the belt breaks the steering goes out. *nm | |||
| 08/03/2005 | 8 | 09/29/1999 | |
| I have a 1999 plymouth grand voyager that i purchased new. i have had a recurring problem with the serpentine belt sliding off or breaking. i have 67,000 miles on this vehicle, and the belt/tensioner has been replaced at least 8 times. i want to know why this has not been a recall by daimler chrysler? i have heard from other owners that this has been a problem for them as well. all i was told by the dealer and mechanics is that this is a design failure. daimler chrysler should be forced to correct this deign problem for its serpentine belt! thank you. *jb *nm | |||
| 06/01/2005 | 1 | 09/01/2000 | |
| Dt: contact stated the serpentine belt fell off, leaving vehicle stranded. serpentine belt was replaced 7 or 8 times. there was a technical service bulletin issued on this problem. but, contact was not made aware of it. the bulletin stated there was an additional part to keep the belt from coming off.*ak | |||
| 05/15/2003 | 110000 | 3 | 01/15/2003 |
| Serpentine belt slipped off while driving 10 mph on a wet road surface. this was the third time this problem occurred. dealer was notified.*ak | |||
| 11/17/2004 | 80000 | 4 | 02/28/2003 |
| Serpentine belt was slipping off the pulley whenever the vehicle was driven on wet road. this problem occurred four times within a year and a half. dealer was aware of this problem.*ak | |||
| 11/23/2003 | 56000 | 1 | |
| While driving 30 mph the serpentine belt came off without warning. as a result the steering became inoperative. the part has been replaced 3 times, however the problem still exists. please provide any additional information. *nlm | |||
| 11/14/2000 | 2 | ||
| The serpentine belt and tensioner failed while driving in the rain, the driver hit a puddle on the right side of the van and the belt popped off resulting in loss of power steering, the consumer believes the belt should have been replaced under warrenty and the consumer is requesting reimbursement for the repairs. nlm | |||
| 01/01/2001 | 4 | 08/17/1999 | |
| Serpentine belt keeps falling off whenever vehicle goes through any water. when this happens there is no steering. consumer feels this could easily cause an accident. *ak *jb | |||
| 11/14/2000 | 2 | ||
| The serpentine belt and tensioner failed while driving in the rain, the driver hit a puddle on the right side of the van and the belt popped off resulting in loss of power steering, the consumer believes the belt should have been replaced under warrenty and the consumer is requesting reimbursement for the repairs. nlm | |||
| ENGINE AND ENGINE COOLING - EXHAUST SYSTEM - EMISSION CONTROL | |||
| 12/05/2003 | 57511 | 4 | 09/26/1998 |
| Egr system failure (failing airbags, horn, and cruise control system)-as per an article in todays atlanta journal-constitution, you are currently probing plymouth grand voyagers from model years 1998 & 1999 due to 109 complaints regarding failing airbags, horns, and cruise control systems. therefore, since my van had the same problem, i want to be added to your list.*ak | |||
| ENGINE AND ENGINE COOLING - EXHAUST SYSTEM - EMISSION CONTROL - GAS RECIRCULATION VALVE (EGR VALVE) | |||
| 01/25/2001 | 1 | 04/01/1999 | |
| Egr valve failed. new valve installed, which had been upgraded by plymouth to correct fails. i question whether a recall should have been issued for this emission system component. *ak | |||
| ENGINE AND ENGINE COOLING - EXHAUST SYSTEM - MANIFOLD/HEADER/MUFFLER/TAIL PIPE | |||
| 10/20/2003 | 1 | 08/15/1999 | |
| Ignition lock cylinder defect. third defect/replacementon this vehicle. stranded do to defective material/workmanship. additional defects include temperature switch,radiator cooling fans, premature brake wear(brakes replaced twice already). manufacturer thinks this is normal.*ak | |||