Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 08/20/2011 | 130000 | ||
| Serpentine belt has jumped off tensioner 5 times in the past 3 months, all under wet conditions. replaced power steering pump, tensioner (2x), pulley, and belt. | |||
| 09/10/2011 | 199000 | ||
| Tl* the contact owns a 1999 plymouth grand voyager. while driving 25 mph, the power steering became inoperative and smoke was coming from under the hood and under the vehicle. the vehicle was towed by the county and deemed as destroyed. the dealer and manufacturer were notified of the failure. the failure and current mileage was 199,000. | |||
| 09/10/2011 | 199000 | ||
| Tl- the contact owns a 1999 plymouth grand voyager. while driving 25 mph, the power steering became inoperative and smoke was coming from under the hood and under the vehicle. the vehicle was towed by the county and deemed as destroyed. the dealer and manufacturer were notified of the failure. the failure and current mileage was 199,000. kmj | |||
| 11/13/2010 | 152521 | ||
| Serpentine belt on 1999 plymouth grand voyager 3.8l has jumped off 4 times in the last year. usually happens under wet conditions. car has had to be towed multiple times. repairs attempted include replacing tensioner, belt and simple reassembling. | |||
| 09/29/2010 | 95230 | ||
| While driving our 1999 plymouth grand voyager during a rain storm the vehicle lost power steering and began to overheat. the cause was found to be that the serpentine belt had slipped off of the pulley. belt was replaced and vehicle was driven home. this is not the first occurrance of this failure. | |||
| 02/01/2009 | 116000 | 1 | |
| Serpentine belt fell off after driving through large hidden puddle. lost power steering and had close call negotiating around immediate curve ahead. installed aftermarket gates kit designed to prevent belt slipping off. *tr | |||
| 11/14/2008 | 152000 | ||
| Tl*the contact owns a 1999 plymouth grand voyager. while driving approximately 35 mph in rainy weather conditions, the power steering failed. the contact pulled the vehicle over to the side of the road and roadside assistance was called to the scene. the vehicle was towed to an authorized dealer and the serpentine belt was replaced. the vehicle was taken to an authorized dealer again for the same failure. currently, the vehicle is in the process of being repaired. the failure mileage was 152,000 and current mileage was 155,000. | |||
| 07/12/2008 | 115000 | 1 | |
| Safety hazard!!! serpentine belt comes repeatedly off of our 1999 plymouth grand voyager... when driving in rain, snow or standing water. this results in the loss of steering, engine cooling and electrical charging. in researching this problem, it turns out that this is a known defect. it is very possible this has resulted in previous injuries or deaths, but that this was not known because after crashes have occurred, it would not be known that the belt had slipped off of the pulleys prior to the crashes occurring. turns out this is such a common problem that 2 companies have actually produced kits to fix the problem, gates and goodyear. the gates part # is 38342k, and it is for 1996-2000 chrysler mini-vans with 3.0 liter engines. the websight http://www.dodgeforum.com/archive/threads/serpentine-belt-591826-1.html shows several examples of owners that have experienced this same issue. there are various sights throughout the internet that describe this similar situation. when someone drives through even a small puddle or a small snowdrift, the serpentine belt is highly prone to slip off... causing the lack of steering. since many of these vans are owned by people like my family, who have small children who could either be injured or killed by such instances... i believe it is highly important chrysler order a safety driven recall on these vehicles to install the gates or goodyear fix kits. *tr | |||
| 07/12/2008 | 115000 | 1 | |
| Serpentine belt has repeatedly fallen off of our 1999 plymouth grand voyager. this condition has occurred driving through very small standing water and/or a snow drift. the belt has come off 5 times in the last 6 months, causing the loss of control and loss of power steering, alternator drive and cooling system. this has left my wife and 3 small children stranded several times. upon researching this problem, this is a known design flaw with the van. in fact, there are several web sights that i found where dozens of owners have complained about the same problem. both gates and goodyear have even designed kits to prevent the problem from recurring, that is how common this problem is. this is not only a major design flaw, but it is potentially a huge safety hazard, as all power accessories driven by the serpentine belt including the power steering - potentially resulting in loss of control, cooling - potentially causing a fire, and the alternator - resulting in the eventual drain of the electric power. chrysler has a technical service bulletin on the issue, and even has a fix, but in reviewing the web sights the chrysler fix does not work. only the gates and goodyear fixes work. chrysler should be forced to recall these vehicles and put the gates and goodyear kits on these products in the name of safety, before someone is killed as a result of losing there steering. *tr | |||
| 04/15/2003 | 41600 | ||
| We just purchased the preowned van on april 8, 2003 it has 41600 miles on it one time owner previously 1. paint is chipping off of the driver side door handle. the dealer is going to get us touch up paint to fix. 2. the power steering return hose to the power steering reservoir was cut when we looked at it. the dealer had the mechanic look at it and thought maybe the hose got caught in the fan belt and cut it. the dealer repaired it and said no other damage was done. this time they tide down the hose away from the belt. | |||
| STEERING - COLUMN | |||
| 12/16/2003 | 67000 | 1 | |
| Upon restarting the van the key failed to turn in the ignition. the van was towed to the dealership where it was determined that the ignition had locked up. the dealership replaced the ignition switch and made adjustments to the steering column. please provide any additional information. *nlm | |||
| 07/20/2003 | 76000 | 1 | 02/20/2000 |
| Steering column-clockspring. *la | |||
| STEERING - ELECTRIC POWER ASSIST SYSTEM | |||
| 04/26/2004 | 1 | 12/21/1996 | |
| This model car was recalled for a defective clock spring, when i notified the dealer he informed me that the defect did not include my particular car,yet i had the problem and they refused to fix this defect. i also contacted damler chrysler and they also refused to help.*ak | |||
| STEERING - HYDRAULIC POWER ASSIST - PUMP | |||
| 02/03/2000 | 1 | 03/25/1999 | |
| Power steering pump and power steering rack failed causing power steering loss. nlm | |||
| STEERING - HYDRAULIC POWER ASSIST SYSTEM | |||
| 08/05/2001 | 1 | 10/01/2000 | |
| While driving transmission failed to switch from 1st gear. engine check light came on, and power steering stopped working. contacted dealer,and dealer installed output speed sensor. *ak | |||
| 12/23/2000 | 1 | 02/19/1999 | |
| Rack and pinion failed, causing consumer to experience control problems, dealer replaced the power steering pump, the rack and pinion, and the tensioner pulley. *slc | |||
| STEERING - RACK AND PINION | |||
| 09/15/2002 | 55000 | 1 | 07/12/1999 |
| While turning to pull into the garage, the steering wheel stopped steering. could not steer left or right. whole rack and pinion needed to be replaced. | |||
| 09/15/2002 | 1 | 07/01/2099 | |
| No summary. dt | |||
| 06/01/2002 | 1 | 04/22/2000 | |
| While pulling into the parking lot vehicle lost steering control. vehicle was taken to a repair shop and consumer was informed that rack and pinion steering needed to be replaced. dealer and manufacturer were notified. *ak *yh | |||
| 04/01/2002 | 1 | 12/01/2099 | |
| While steering into a parking place at a local supermarket, steering suddenly became very difficult to imposible for left turns. mechanic found that the power steering rack was failing to turn vehicle to the left. replacing rack component ($549.00) was difficult as chrysler would not release the part for seven days and wanted to know if the vehicle had been in an accident before releasing the part. it would seem that chryler is aware of the defective part but is not releasing information about its tendency to fail while operating the vehicle.*ak | |||
| 12/15/2000 | 12/01/1999 | ||
| Pretty new for the rack & pinion to be going out. no new part available-3 month waiting list to order per mechanic. dealer will not inquire with daimler chrysler on recall status since numerous complaints on steering gear for this year,make & model found on internet. more investigation is needed by someone. forced to get used part at salvage yard (which could also be defective) since unable to drive van until fixed and new part cannot be located anywhere in u.s. at this time (per mechanic).*ak | |||
| 06/15/2000 | 1 | 11/01/1999 | |
| No summary listed for above vehicle. *ak | |||
| STEERING - RACK AND PINION - RACK | |||
| 08/15/1999 | 5 | 09/01/1998 | |
| Ongoing problem with noise coming from steering column area while driving. vehicle been in dealer shop on six occasions, and problem still reoccurring. *ak consumer states steering column has been replaced twice, bearing and steering rack has also been replaced, but steering column still makes a popping noise while vehicle is in motion. *jb | |||
| 02/03/2000 | 1 | 03/25/1999 | |
| Power steering pump and power steering rack failed causing power steering loss. nlm | |||
| STEERING - WHEEL AND HANDLE BAR | |||
| 01/09/2002 | |||
| Comsumer has a hard time turning key in ignition. driver says another time key would not turn at all. consumer has contacted dealer, and they stated that entire steering column needed replacing. please provide any further information.*ak | |||
| 08/15/1999 | 5 | 09/01/1998 | |
| Ongoing problem with noise coming from steering column area while driving. vehicle been in dealer shop on six occasions, and problem still reoccurring. *ak consumer states steering column has been replaced twice, bearing and steering rack has also been replaced, but steering column still makes a popping noise while vehicle is in motion. *jb | |||
| 10/17/2000 | |||
| Ongoing problem with vehicle steering column making noise while driving. vehicle been in/out of dealer shop on three occasions, and problem still occurring. feel free to provide any further details on this matter. *ak | |||