Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SUSPENSION | |||
| 01/09/2009 | 107000 | 1 | |
| The strut tower on my '99 plymouth grand voyager has rusted out on the drivers side. my dealer has informed me that it is a safety issue and needs to be addressed right away. when looking on-line at this problem, many other people have the same issue. it seems that they should have a recall, or fix the problem. *tr | |||
| 08/02/2006 | 1 | ||
| Plymouth 1998/99 3.8l expresso gr voyager the strut towers have been rusting for several years and are now near the point of failure. there is no other significant rust on the vehicle. *jb | |||
| 01/15/2002 | 65000 | ||
| Air bag warning lamp continuously illuminated with failure of horn & cruise control. previous year models are being recalled for same clockspring not being wound correctly during installation. | |||
| 03/13/1999 | 70000 | 1 | 04/23/1999 |
| I own a 1999 plymouth voyager minivan. it has 75,000 miles and the strut towers, an itegral part of the suspension/steering system are failing. rust has compromised therir structural integrity. except for strange sounds from the area of the towers no incidents have occurred thus far.*ak | |||
| SUSPENSION - FRONT | |||
| 11/10/2009 | 157000 | 1 | |
| Left side strut tower rusted through on 1999 plymouth voyager, i noticed this after we had bought it in 2005 and was told that it would not be covered from chrysler, found out that i was not the only one this had happened too, chrysler made the mistake and they should stand behind it, i was getting maintenance when it fell apart, lucky it didn't happen on the highway. *tr | |||
| 04/21/2005 | |||
| The left (driver) side strut tower appears to be split and rusting out, while the right (passenger) side shows no signs of rust. there is also no rust anywhere on the outside of the vehicle. there appears to be something defective with the metal on the drivers side. if the strut tower fails, i will lose control of the vehicle. i spoke with another owner with the same problem who works in a body shop. they have seen this problem on several vehicles. when i took the vehicle to the chrysler dealership where i bought the car, they said there was no recall, but they had seen this problem before. i would like to know if the vehicle is safe to drive as is. if it is not safe, i feel that is a factory defect and should be corrected by chrysler. i do have digital pictures of both strut towers. the dealer wants around $400.00 to fix it and they will not tell me whether it is safe or not. *nm | |||
| 08/15/1999 | 5 | 09/01/1998 | |
| Ongoing problem with noise coming from steering column area while driving. vehicle been in dealer shop on six occasions, and problem still reoccurring. *ak consumer states steering column has been replaced twice, bearing and steering rack has also been replaced, but steering column still makes a popping noise while vehicle is in motion. *jb | |||
| 07/01/1999 | 5 | 07/01/1999 | |
| Vehicle drifts to the right. dealer cannot fix the problem. *ak | |||
| SUSPENSION - FRONT - MACPHERSON STRUT | |||
| 12/01/2005 | 1 | 07/10/2000 | |
| Re: strut mounts on 1999 plymouth voyager se - vin #2p4gp44g9xr188151 the strut mounts were deteriorating at a rapid pace and were rusting out to the point that they could break at any time, causing serious injury to someone. upon noticing this problem i immediately took it into the dealer to have it fixed - to the tune of $1,500. i did a little research on the internet and found the following at the apa website: the apa website stated that the 1996 - 2000 models had rust perforation in the front strut towers (especially on the left side) in the area of the upper strut. it stated that the anchorage seems to stem from insufficient rust protection and the use of thin steel in this area. the mechanic who fixed the struts stated he has seen quite a few with this problem and wished more people would write in and complain. one particular customer was told not to drive his vehicle until he got it fixed as it was that bad. i contacted daimler chrysler corporation about the problem and they basically said there were no recalls for this particular problem. ford recently recalled some vehicles for a little bit of rust problem on the side of the truck, which in my opinion was only a cosmetic type of problem. the rusted struts pose a potentially dangerous problem and could cause serious injuries or death. i do not have the old part but i do have photographs of them before they were fixed. i would appreciate your immediate attention to this matter. you are my last resort and i hope it will do some good. this problem did not cause an accident for me. however, it might be something to check into the next time there is an accident with one of these vehicles. i appreciate your time and hope it can make a little difference. thank you. *nm | |||
| 10/04/2004 | 1 | 10/04/2004 | |
| Rusty strut tower, driver's side. *ak | |||
| 11/05/2003 | 72000 | 1 | |
| Mechanic advised the consumer that front strut tower frame was rusted ,and consume rneeded to take action immediately or front suspension would fall to the ground.*ak | |||
| SUSPENSION - FRONT - WHEEL BEARING | |||
| 08/15/1999 | 5 | 09/01/1998 | |
| Ongoing problem with noise coming from steering column area while driving. vehicle been in dealer shop on six occasions, and problem still reoccurring. *ak consumer states steering column has been replaced twice, bearing and steering rack has also been replaced, but steering column still makes a popping noise while vehicle is in motion. *jb | |||