Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| STEERING - ELECTRIC POWER ASSIST SYSTEM | ||||||||||||||||
| 10V073000 | GENERAL MOTORS CORP. | V (Vehicle) | 1050889 | 03/29/2010 | MFR | GENERAL MOTORS CORP. | 03/03/2010 | 03/03/2010 | ||||||||
| Defect Summary | General motors is recalling certain model year 2005-2010 chevrolet cobalt and model year 2007-2010 pontiac g5 vehicles equipped with electric power steering. the driver may experience a sudden loss of power steering assist that could occur at any time while driving. | |||||||||||||||
| Consequence Summary | If power steering assist is lost, it would require greater driver effort at low vehicle speeds, increasing the risk of a crash. | |||||||||||||||
| Corrective Summary | Dealers will replace the electric power steering motor free of charge. the safety recall began on march 29, 2010. owners may contact chevrolet at 1-800-630-2438 and pontiac at 1-800-620-7668 or at the owner center at www.gmownercenter.com. | |||||||||||||||
| Notes | Gm's recall no. n100023.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov . | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STEERING | |||||
| PIC-5441 | 04/01/2011 | 10038727 | Ready | 06/27/2011 | |
| PIC-5441 | 04/01/2011 | 10038727 | Gm: there are multiple warning lights on. there is harsh shifting, hard steering, and no start. there may be multiple trouble codes stored. *rm | 06/27/2011 | |
| 070232007 | 08/01/2009 | SB-07-02-32-007A | 10022958 | Diagnostic tips for power steering inoperative/steering wheel hard to turn, power steering message displayed on dic, dtc's c0176, c0176, c0475, c0476, c0550, u2105, u2107 set. *nj updated 2/17/10. *pe updated 3 | 10/09/2007 |
| 050235007 | 10/01/2006 | 050235007A | 10020951 | Information on inadvertent turning of key cylinder, loss of electrical system and no dtc's. *kb | 02/01/2007 |
| 060232002 | 12/01/2006 | 060232002B | 10019478 | Normal operating characteristics of electric power steering (eps) system during extended lock-to-lock (maximum steering wheel rotation) usage. *tt | 03/16/2006 |
| STEERING - COLUMN | |||||
| 070235004 | 09/01/2007 | 070235004A | 10023214 | Steering column rattle or knocking noise at low speeds (diagnosis and replace steering column, if necessary) *nj | 11/02/2007 |
| 060235008 | 09/01/2006 | 060235008B | 10020890 | Steering column shudder, noise, vibration while making right hand turns at 5-15 mph. *kb | 01/26/2007 |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 01/18/2011 | 20500 | ||
| Serious safety issue here..on 1/18/2011 i got in my car went to the store. at this time i noticed a strong odor of gas inside my vehicle. next day i started car and backed it out smelled stronger gas smell. pulled car back in garage. car was towed to gm dealer. gm dealer stated nothing is wrong with the vehicle paid $200 got car back still wreaks of strong gas smell upon starting (inside the vehicle). i have contacted the attorney general and gm. i am getting nowhere with getting this vehicle repair. basically the two warranties aren't being used because the gm dealers don't want to wait on their money and other pontiac g-5's have had the same problem (same year make and model) the fuel module and fuel pump are to be replaced free of charge i am getting conflicting statements on my car not being on recall and findings where there is a recall. i am considering giving the car back and requesting a full refund if they are not backing their warranty. i feel this car has severe safety issues and i cannot drive a vehicle that is a fire hazard/explosion risk. i was always told if you smell gas don't drive a vehicle. i'm starting to think when they sold the vehicle they knew there was safety issues as i was forced into gap insurance and an extended warranty. what good did it do to have all these protections if none of them are getting my car repaired. the first thing i did after smelling fuel was look up on recall information.. vehicles assembled in mexico and alabama were on recall gm stated your car is not included why i am having these issues with my vehicle.? the recall states the fuel module may crack and leak gas which may result in fire/explosion. this will be the third recall i purchased the vehicle new. first door locks,then steering problem, now fuel leak. | |||
| 09/13/2010 | 31500 | ||
| Pontiac g5 2007 vin 1g2al15f077337157 after steering wheel recall repair in september 2010 at bill stasek, wheeling, il i started to have knocking noise from the steering wheel at low speeds on rough rough. after that i went to ocean cadillac, bal harbor, fl to check the problem-the answer was that probably the strut needs to be replaced for about $600-$800. i said no. i contacted pontiac.com customer service. they explained that i need to go to another dealership-lehman buick gmc, miami, fl to check with them. the service manager responded that this is a normal knocking noise from the steering wheel for pontiac g5 at all!!! the problem is that noise started after the recall service in september 2010. so typical or normal this is about my safety. the car is about 34000 miles. i request to repair my pontiac g5 2007. gm refuse to service the vehicle | |||
| 12/13/2009 | 25000 | ||
| Tl-the contact owns a 2007 pontiac g5. the contact stated that on december 13, 2009, while her son was driving in torrential rain around a slight curve, the vehicle went off the road and crashed into a tree. the driver died as a result of the accident. there were no indications of speeding or any skid marks. the police could not find out the cause for the accident. the contact received a recall notice for recall 10v073000 (steering:electric power assist system) which she presumed to be the cause of the accident. she called the dealership who stated that they knew nothing of a failure. she called the manufacturer and was awaiting a call back. the current and failure mileages were approximately 25,000-bk | |||
| 02/16/2008 | 32000 | ||
| My 2007 pontiac lost power steering and i couldn't turn the wheel and hit a bank. gm had a independent person look at it. then a gm rep looked at the report and said it wasnt their fault. i ask what kind of education she had and she said that didnt matter. they looked at the car for 4 hours and no milage. | |||
| 06/06/2010 | 40000 | ||
| Tl - the contact owns a 2007 pontiac g5. while driving approximate 30-35mph the vehicle power steering went out. he pulled the vehicle over and shut it off. he restarted the vehicle and the power steer was still not working. he stated the vehicle was driven to the dealer. the dealer repaired the steering column relay. as he was driving away from the dealership the failure happen again. this time the dealer stated the power steering assist motor needs replacing but they do not have the parts. he stated he was told by the dealer that it could take up to two weeks to get the parts. the contact was unable to provide the vin. the failure and current mileage was 40,000. vwb | |||
| 02/08/2010 | 32200 | ||
| We have a 2007 ponatic g5urad with 32000 miles on it, we bought it new. in feb 2010 my son was driving to school and as he went around a sharp bend in the road, he stated he felt the power steering went out and lost control of the car sliding into guard rails. this has happened a few times since, then we get a recall from ponatic about the same problem . i told them about it , they had a independent inspector look at it and a girl named brandy called and said it was her decision not to do anything about it.i asked what her qualifications were and she said it diidnt matter what her education was. | |||
| 04/06/2010 | 61432 | ||
| Power steering stopped working while driving approx 40 mph. parked vehicle at work, started after shift and power steering resumed. | |||
| 12/15/2009 | 22000 | ||
| Tl* the contact owns a 2007 pontiac g5. while driving at speeds of 40 mph, the power steering assist would fail immediately followed by the power steering icon illuminating on the warning panel. there were no repairs made to the vehicle. the failure mileage was 22,000 and the current mileage was 25,000. | |||
| 12/11/2009 | 72000 | ||
| Tl* the contact owns a 2007 pontiac g5. while driving at speeds of 55 mph, the power steering would intermittently fail. the vehicle would become increasingly difficult to control. the manufacturer stated that there were no recalls and would provide no assistance. there were no repairs made to the vehicle. the failure mileage was 72,000 and the current mileage was 74,000. | |||
| 03/18/2010 | 42000 | ||
| I own a 2007 pontiac g5, the power steeringgoes in and out on the vehicle. i've nearly had 3 accidents while driving. this vehicle is my only for of transportation. once i heard about the recall, i called my local dealership and was told i could not have the repairs performed until i received a letter from gm. all i hear is that they are working on this issue. this is a life threatening problem. it is extremely difficult to regain control of my vehicle when the power stearing goes out when i am driving slow. | |||
| 09/01/2009 | 40000 | ||
| Tl* the contact owns a 2007 pontiac g5. the contact was driving approximately 30 mph and the power steering warning indicator illuminated on the instrument panel. suddenly, the power steering failed without warning. the engine was turned off and restarted, and the vehicle began to operate normally. the failure mileage was 40,000. the current mileage was 47,000. | |||
| 02/16/2010 | 35000 | 1 | |
| Long distance trip with power steering not working at various times (g5, 2007). was going to have dealer evaluate until seeing just this morning 03/02/2010 that a recall for power steering was being issued. anyword with regard to power steering recall. i'm concerned that if my daughter was driving the car and the power steering would stop functioning. she may be in a scenario that could make this a very dangerous situation if the wheel has become very difficult. power steering is displayed on dash. *tr | |||
| 02/15/2010 | 42000 | 1 | |
| 2007 pontiac g5. steering gave out twice causing near collision both times, brake failure at times. sometimes the brakes are fine sometimes they cant even slow the vehicle down. dash lights, all gauges, signal lights, radio, heater fan, rear defrost comes on and goes out rapidly at times causing inside of car cabin to fill with smoke. gm claims that this is normal and that none of these complaints are considered to be safety issues. the car has only 44000kms on it. there was 42000 when these problems started getting serious. they say the have the steering problem fixed, but i haven't had the car back long enough to know as it ends up in the garage every couple of days. the car duplicated the problems for the mechanic at the gm dealership but they say they don't know what is causing the problems. the gave the car back with the problems and said that i am stuck with it. when i asked them about it filling up with smoke they said if it happens again get out and let it burn. easy for them to say....it is my family that is in this car including two small children in car seats. someone has to stop this before it is too late and someone gets killed because of gm's junk they are putting on the road. any help in these matters would greatly be appreciated. *tr | |||
| 12/10/2009 | 60000 | 1 | |
| I own a 2007 pontiac g5. in december 2009 my power steering went out. this car has 60,000 miles on it. there is no reason that my power steering should be going out. now, it goes out every time i drive the car for more than 10 minutes. to correct the problem i have to pull over, turn off the car, and turn it back on again. i do this about three or four times a day. i read where ge sued their power steering supplier, so when are then going to fix our cars! this is very dangerous. *tr | |||
| 01/19/2010 | 66000 | ||
| Tl*the contact owns a 2007 pontiac g5. whenever the contact drove the vehicle more than 1 mile she noticed that the power steering failed and suddenly stopped operating without any warning. after restarting the vehicle, the power steering resumed and began working properly for 1 mile before the power steering failed again. the vehicle has not been taken to the dealership and there were no prior warnings. the current and failure mileages were 66,000. | |||
| 11/19/2009 | 38000 | 1 | |
| While driving the vehicle, it became hard to steer and the digital read out on the panel advised there was a power steering failure. when i turned the vehicle off and back on, the power steering worked fine. i took it to the dealership and was informed that the power steering motor had to be replaced. vehicle was bought new, less than three years old and had only approximately 38,700 miles. *tw | |||
| 01/31/2010 | 22800 | 1 | |
| Loss of power steer at 22,000 miles and less than 1 month beyond 36 months... out of warranty. told electric motor or steering column need replacement...over $1200 to repair. *tr | |||
| 01/10/2010 | 19300 | 1 | |
| Power steering failure. *tr | |||
| 01/25/2010 | 36200 | 1 | |
| Power steering light turned on dash and power steering went out. son was driving in a parking lot so speed was low and he was able to pull into a parking spot. if this had been at a higher speed, who knows what would have happened. the car has just over 36,000 miles on it. son is suppose to get an appt to see what can be done. happened again last week. it seems there have been quite a few complaints about this problem but i have not heard about a recall or investigation. seems very coincidental that the ford cobalt, which is basically the same car as the g5, is being investigated for the same issues. *tr | |||
| 01/01/2010 | 42000 | ||
| Tl*the contact owns a 2007 pontiac g5. while driving at speeds of 45 mph, she noticed that the power steering warning light illuminated on the control panel. the dealer stated that the power steering motor caused the failure to occur. there were no repairs made to the vehicle to date. the failure and current mileages were 42,000. | |||
| 01/15/2010 | 51705 | 1 | |
| Electric power steering (pontiac g5 2007) stops working while driving car. it will occur a random intervals and the only thing you can do is to pull over and turn off the car and then restart the engine. of course this is extremely hard and dangerous to do since you have hardly any control of the car. i am in the process of seeking repairs. *tr | |||
| 10/01/2009 | 57500 | 1 | |
| Power steering problem in pontiac g5 - drives normal down the highway, then all of a sudden the car starts shaking violently (steering wheel starts shaking back and forth). *tr | |||
| 07/31/2009 | 45000 | 1 | |
| This problem is a safety hazard, i am tired as ?!@#$% going through this recurring problem every few weeks. i have to put my car in the shop or gone to the car dealership where i purchase my car in the last two months at least 8-10 times. although, the car gets temporary fix, this concern is a pain and really aggravated. also, considering the dealerships uses poor quality materials or shall i say cheap parts i am right back at square one. the power steering lights comes on and the power steering goes out repeatedly and the services tech's and services managers tells you to put your life at risk by driving the vehicle to them so they can see that the powering steering is out and then make the decision that the powering steering column has gone out. although this is what i am telling them over and over again. i guess i should be happy that the concern is being fixed right? well hell no because, i am paying for extended services to cover concerns like this. i have to put my life in jeopardy by driving a vehicle without power steering barely able to turn the wheel and that sucks!!!!!!!!!!! i am mad as?!@#$% and i want someone to understand where i am coming from. i don't even want the car no more but i am stuck! pontiac g5's are a nice little car for a one person but if i could get out of this car i would! *tr | |||
| 07/16/2009 | 60095 | 1 | |
| My 2007 pontiac g5 is having power steering failure and it is hard to turn the wheel and i almost had an accident on 07/16/2009 due to this. my car was purchased brand new and should not have any issues this early. the ashland, va pontiac dealership wants $100 to look at it. i know that their is an investigation for the pontiac g6's, but something is not right here. *tr | |||
| 07/05/2009 | 26000 | 1 | |
| Electric power steering just cut off while driving and never came back on. *tr | |||
| 05/01/2009 | 60000 | 1 | |
| Power steering motor module failure. *tr | |||
| 03/16/2009 | 10500 | ||
| Tl*the contact owns a 2007 pontiac g5. the contact stated that the power steering stopped working while driving at an unknown speed. the vehicle shut off and he could not maintain control while turning. there was no power at all and the vehicle continued to shut off during each restart attempt. the contact took the vehicle to a mechanic and was informed that the power steering module was faulty and needed to be replaced. he will take the vehicle to a mechanic for another inspection. the failure mileage was 10,500. | |||
| 03/29/2008 | 91 | ||
| Tl*the contact owns a 2007 pontiac g5. while driving 40-45 mph, the vehicle lost steering power and there was a knocking sound when turning the wheel. the contact also heard a loud clunking noise coming from the steering wheel occasionally. the brakes also failed and she crashed into a police vehicle. the dealer stated that the steering shaft needed to be replaced, as well as the rotors. after the dealer stated that they had made the repairs, the contact was informed a few days later that the parts for the repair were finally available; however, the repair was supposedly performed already. the failure mileage was 91 and current mileage was 7,188. | |||
| STEERING - WHEEL AND HANDLE BAR | |||
| 06/01/2010 | |||
| I am complaining about the control arm bushings popping out. we purchased two brand new vehicles, both g5s on the same day. both vehicles have control arm bushing problems! the one vehicle was still under warranty and the control bushings were replaced by the dealership. this vehicle was out of warranty at that time and the dealership would only replace them at our cost. i'm sure after reading online complaints that these vehicles have major issues with control arm bushings. i would probably understand if it were one vehicle, but to happen to both brand new vehicles? there is a problem! | |||