Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| OTHER | |||
| 07/13/2007 | 3 | 07/17/2004 | |
| I have owned my 1999 pontiac grand am for over 3 yrs and i am going on my third bcm body control module i find it very unfair that this runs me $450 every time it happens i understand that i bought a used car and it is my property and i have to maintain it but if this is a common problem with the grand am i think some action should be taken.. at least a solution to prevent this part from breaking.. *jb | |||
| 12/26/2000 | 6 | ||
| 1999 grand am track light illuminated, c-3 light illuminated, water leaked on the passenger rear floor board, there was a clunking noise when turning. *ts the dealer reflased the pcm at 3560 miles. the track light illuminated again at 3790 miles. this time the dealer . the blower motor smell bad and only worked on high speed. it was later determined that the blower motor shorted out and it was replaced. the vehicle had 8626 miles. the compartment over the rear view mirror would not remain latched. *nm | |||
| 04/10/2005 | 10 | ||
| My car will stall when driving down road then when i put the break on and stop to start it again it will rev up it will go 40miles an hour i have never let it go faster i break some times shut it off. this has been going on sence new in 1999 i have taken it in and they can't find what is wrong .then some thing new started and the lights will go out as i am driving just for 2-3 seconds ans the lights in side will also go out .my radio light to see time just stays out now since that happened.this just happend about a month ago with for the last time where it surged then reved up and the lights thing. and also the light covers are really bad like foggy not bright anymore. | |||
| 11/15/1999 | 1500 | ||
| My major complaint is the black glossy paint that is peeling from the side door/rear quarter window pilars. the dealer said that this is not covered under warranty, and i have had several quotes to have it fixed which are in the range of $250 to $500. the side mirror fell off in a car wash two months after the purchase of this vehicle, however the dealer did fix it once at no charge. the radio display does not work right away, and usually has to warm up before i am able to read the digital display. i have also had problems with a sensor, which caused the vehicle not start, and the dealer paid for that service as well. the check engine light has been on almost since the first day i purchased this vehicle, and i have had several diagnostic tests completed at my costs, however the light will go off for a while, and then come back on. | |||
| 07/15/2003 | 0 | ||
| The heater control won't work at speed 1 and 2. the paint on the window frame is falling away. the rear struts failed. the transmission completely stopped working at all with no prior warning. the car doesn't heat up fully when it gets under 20 degress temperature. the rotors warp too quickly. | |||
| 06/15/2003 | 81000 | ||
| In august of 2001 when i purchased this car i felt a rattle on my brakes which is still there. my power windows are scratched from rolling up and down. paint around the spoiler and bumper and on the roof is chiped off. i had to replace the generator in 2002. i had to have the intake manifold seals replaced in 2002. (3.4l v6) i had to have the waterpump replaced in spring of 2003. now the head gaskets are broken the intake manifold seals again are broken. my transmission is no longer working. in other words i can not drive my car anymore; it is sitting my garage. the cost amounts to more than the car is worth in dollars and i still owe $9.500 on this car. | |||
| 08/15/2003 | 77000 | ||
| I bought the car, used, in feb. 2002. since that time the clearcoat has began chipping off, leaving the paint exposed to the elements, specifically around the doors. in july the driver's side window regulator broke. on sept. 5th the passenger side window regulator broke. in august the driver's side mirror was caught against my plastic mailbox and snapped in half. i am aware that i am responsible for that mirror, however i tell you this because i feel the mirror should have withstood the plastic mailbox door, which is still intact. along with that, the passenger side mirrot broke off simply by being brushed as my husband walked by the car. all of these issues seem to be a concern to many grand am owners. i have researched and found many other similar complaints. pontiac refuses to cover any of the costs because i bought the car used, have not taken it to a gm dealer for service (with the exception of oil change it has not needed service), because i did not buy an extended warranty package, and because the mileage is more than they feel responsible for. the car is barely 5 years old. these things should not be falling apart this soon in a car's life, regardless of first or second ownership. | |||
| 02/15/2002 | 47000 | 3 | 01/11/2002 |
| I own a 1999 grand am gt,i have it 2 yrs.right after purchase we told the dealer the sun roof leaked.we were told leaks are not covered by warranty.this leaks down over the electrical system and differeny relay's have failed three times.if there is a fire its our problem,because its a leak.we told them about it first,they said they could not find a leak,then after the original bumper to bumper warranty ran out,it became our problem because no documentation was done. our front drivers seat is separating from the frame.we've never had this happen with any vehicle,the car we traded was 12 years old and the seat was in better shape.my wife is a 140 pound woman,its not that she is squashing the seat.we've contacted our dealer,they accept no responsibility.when it rains we try to catch it & cover the sunroof.property damage is only to the car electrical & carpet. thank you richard wendt. *ak | |||
| 06/24/2003 | 11000 | 11 | 04/30/2000 |
| 1999 pontiac grand am 2.4 l auto severe brake failure---replacement of pads 8 times, rotors 3 times and calipers 2 times in 80,000 miles. brakes occasionally lock up and make loud grinding and squealing noises steering shudders and vehicle pulls to left.. participating pontiac dealer failed to fix this problem since purchase at 11,000 miles. under warranty replacement it has had 6 door panels due to peeling leather on top of panel, 5 gear shifters due to dealers improper installation, 2 factory cd/radio failures, 1 rack and pinion unit, 2 front strut assemblies due to knocking noise from front of car (went bad after 10,000 miles use), problem with hesitation at idle-cold start(unsuccessfully diagnosed by dealer) carpet loose in trunk around latch assembly(too short for trunk and was hot glued to back wall of car by dealer instead of replacement). turn signals still occasionally fail to work(dealer said they worked just fine) battery connection in factory battery broke loose spilling corrosive battery acid all over around battery tray area. all four wheel covers have been replaced because of pie pan noise when you hit a bump (new ones did not fix problem). after warranty was up pontiac' care hotline or the dealer could care less that after dozens of trips for repairs the dealer still didn't fix the car while it was still under warranty. since then,besides the unrepaired items on my car, the alternator went bad at 60,000 miles ($120), glass in interior rear view mirror broke while adjusting, both outside rear view mirrors have broke off in two different automatic car washes (held into door by a stud mounted into 1/4 inch of plastic in the mirror). and the ignition switch failed at 75,000 miles($300). fog lights and backup lights have water condensation in them shorting out bulbs. surprisingly ,this car is babied ,but by in my description you sure couldn't tell it. *nlm | |||
| 01/26/2002 | 77120 | 0 | 08/19/1999 |
| Rear window shattered into pieces (imploded) while driving. glass covering the inside of vehicle. police officer reports 2 other incidents this past week , glass repair facility reports 3 other incidents with same s/n of glass involved. could have caused serious injury or death if baby or other occupants riding as rear passengers in vehicle. possible causes could have contributed to expose defect : 1)cold temperature outside (0-20) 2) defroster on inside of vehicle 3) design or manufacturing process of glass. i have contacted the insurance company, pontiac (1-800-pmcares. ), local news, dealer and glass repair facility. i will be starting a recall campaign as this defect may contribute to serious injury and or death due to glass fragments and a load explosion when the incident ocurs possibly causing distracted operator of vehicle to panic while driving. nags#( national auto glass serial number ) db9442gtn | |||
| 03/07/2000 | 30000 | 50 | 02/07/2000 |
| I have had to have the following repaired: the fan replaced 2 times, the brakes repaired 4 times, the radio replaced once, the water pump replaced once and the battery replaced twice. i am also having problems with the transmission it has been slipping. the intake gasket needs to replaced because antifreeze is leaking out and one of the lifters is knocking. most of these problems started at about 30,000 miles and gradually there was just one problem after another. i took it in to the dealership for the tranmission at about 32,000 miles and since the dealership couldn't get it to slip they wouldn't do anything about it. the brakes started having problems at 40,000 miles. i called gm to complain about the car and gm told me there was nothing they could do because it was out of warranty. if it was still under warranty they would replaced the rotors because the rotors were to thin when the car was manufactured. i wonder why no recall was sent out on this. the brakes are an important part of a car. the battery, radio and fan were replaced at about 30,000 also. then the fan was replaced again at about 70,000. the intake started giving me problems that about 90,000. the second battery was installed at about 95,000. the lifter started having problems at about 110,000. the transmission has slipped ever since i got the car. | |||
| 02/27/2002 | 1 | 01/01/2099 | |
| Leaking power steering return hose, low oil levels between oil changes, unable to find problem first time, car to go back in shop 10-22-02, driver side power window inoperable and scratched since purchase, rewired remote starter, pulsating brakes, replaced pad, rotors, positive battery terminal broken, replaced battery,radio led inoperable, replaced radio assembly, wheel speed sensor r/f wheel incorrect signal, replaced r/f hub and bearing assembly, knocking and car shaking at stops and loss of power, lack of fuel cylinder #4, replaced injector, replaced machine cylinder head, replaced upper strut mounts, 6-10-02 inspect for oil loss down 2 1/2 quarts, nothing found. oil change completed at 34304 and at 37160 oil loss to 3 quarts, car to be brought back to dealer 10-22-02. air conditioner has pc leak in hose, hose needs to be replaced and freon added. dt | |||
| 10/17/2000 | 1 | 04/01/1998 | |
| On serveral occasions i am having major front end problems, from the intermediate shaft poping, to the whole front end poping, the dealer replaced the rack the cv boots 3 times, they kept busting, lower ball joints, a arms, this corrected the problem for a bit, then the cv boot fractured again they wouldnt replace, now the front in pops horriably when you make a turn to the right and add a little torque, took to dealer, no diagonsis, took to an independent agent, everything seems fine, only thing he can think of is a break in a spot weld on the front end, ie the tubing that supports the engine and front suspension, i have event contacted pontiac customer care center and they say the problem is no longer theres, i would be happy to let you test the car and hear the noise, and see if it wouldnt make you a tad bit uneasy about driving it | |||
| 09/25/1999 | 9 | 09/16/2001 | |
| Engine check light remained on and vehicle continued to run roug/hesitated when applying accelerator pedal, and while driving off. vehicle been to dealer shop on nine occasions, and problem still occurring. *ak fuel injector keep failing. the dealer removed gas tank and reinstalled it after air drying. however, the check the engine light comes on every 25-300 miles. *yh | |||
| 12/15/2000 | 1 | ||
| The cover surrounding the radio, vent controls, and lighter is loose. *slc | |||
| 04/01/1998 | |||
| No summary | |||
| 06/16/2000 | 0 | ||
| The consumer will fill in information. *ak | |||
| 12/30/1998 | 18 | 05/01/1998 | |
| Vehicle has been serviced a total of 21 times, 17 of them since 10/7/99. there is no agency that willhelp me seek restitution against arrow pontiac. i want my money refunded so that i can purchase another car. no safety defect mentioned in the summary. *ak | |||
| 02/14/2000 | 2 | ||
| Please contact state farm, not owner, on report veh information. no safety defect mentioned in the summary. *ak | |||
| 09/01/1999 | 5 | 12/01/1998 | |
| We bought the car in nc. in dec. 1998, and moved to lexington ky. in sept. of 1999. at that time water started to collect on the passengers front floor carpet. we had the local gm dealer courtesy pontaic attemp to fix it 5 times between sept. and dec.. they have had the car more then we have in the last 4 months, sometimes as long as 3 weeks. while i am still paying over 400.00 a month for a lessor rental car. i have contacted the gm divisional office and the better business bureur. the dealer presently has the car now until the gm rep and me can decide on what the next step should be. i do not want the car back it has just been a complete nightmare. they want me to look at a grand prix gt but i am not wanting to be taken. any help would be appreciated. thank you mason l. flinchum. *ak | |||
| 09/01/1999 | 2 | 02/01/1999 | |
| Dealership says it's not broken and we are not working them right, they can't find anything wrong | |||
| 1 | 07/01/1999 | ||
| 1999 oldsmobile alero & pontiac grand am - rear child-seat tether could fail. mine has not, but i could not find any recall you all have made. this is for your information and information for others. | |||
| 11/01/1998 | |||
| No summary | |||