Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| VISIBILITY - GLASS, SIDE/REAR | |||||
| 11082002 | 11/08/2002 | 10008618 | The door window glass will not roll up or it is out of the channel. *tt | 08/10/2004 | |
| 010864018D | 10/01/2003 | 010864018C | 10004753 | Front door window glass won't roll up or out of channel. *tt | 01/06/2004 |
| 010864012D | 03/01/2005 | 010864012E | 10004355 | Door glass sash out of run channel. *tt update. *tt | 12/04/2003 |
| 010864012C | 02/01/2003 | 010864012B | 10001131 | Door glass sash out of run channel. *tt | 04/15/2003 |
| 010864018B | 02/01/2003 | 010864018A | 10001133 | Front door window glass won't roll up or out of channel. *tt | 04/15/2003 |
| 050602 | 06/05/2002 | 637197 | Customers may comment that one or more door glasses are scratched. *tt | 11/21/2002 | |
| VISIBILITY - POWER WINDOW DEVICES AND CONTROLS | |||||
| 040864020 | 10/01/2004 | 10012744 | Front door power window inoperative. *tt | 03/14/2005 | |
| 020864023A | 08/01/2003 | 020864023 | 10004359 | Power window inoperative. *tt | 12/04/2003 |
| 030803 | 03/08/2003 | 10001887 | Unnecessary replacement of door window regulators. *tt *jb | 07/24/2003 | |
| 020864023 | 12/01/2002 | 10000756 | Power window inoperative. *tt | 03/28/2003 | |
| 110701 | 07/11/2001 | 623776 | This message concerns a broken window regulator clip. *tt | 10/30/2001 | |
| VISIBILITY - REARVIEW MIRRORS/DEVICES - EXTERIOR | |||||
| 000851001 | 09/01/2000 | 6092333 | Some customers may comment that the black plastic housing around the outside rear view mirror turns chalky or is dull in color. *tt | 12/05/2000 | |
| VISIBILITY - SUN ROOF ASSEMBLY | |||||
| 01598 | 01/01/2004 | 10007178 | Sunroof supplemental information to 03-08-67-009.*mr | 06/03/2004 | |
| 02042 | 01/01/2004 | 10006913 | Sunroof not operating properly. *mr | 05/19/2004 | |
| 030867009 | 03/01/2004 | 030867009A | 10005595 | Sunroof will not open or close completely due to the sunroof motor. *tt | 03/04/2004 |
| 100903 | 10/09/2003 | 10004987 | Jammed sunroof that will not open or close completely revisited. gm voicemail log. *tt | 01/22/2004 | |
| 030867004 | 06/01/2003 | 10002878 | Parts availability for sunroof repairs. *tt | 09/30/2003 | |
| VISIBILITY - WINDSHIELD | |||||
| 010864012B | 04/01/2002 | 010864012A | 634827 | Some customers may comment that the door glass is out of channel. *tt | 10/09/2002 |
| 020864014 | 05/01/2002 | 634559 | Some customers may comment that the outer surface glass on one or more of the vehicle's door is scratched. *tt | 10/03/2002 | |
| 010864018A | 01/01/2002 | 010864018 | 628824 | Some customers may comment that the front door window glass won't roll up or is out of the channel. *tt | 03/21/2002 |
| 010864018 | 11/01/2001 | 627482 | Information regarding front door window glass won't roll up or out of channel. *yh | 02/08/2002 | |
| 280901 | 10/28/2001 | 626557 | Subject regarding water leaking into the passenger side foot well area forom the hvac intake. *jg | 12/17/2001 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VISIBILITY | |||
| 06/20/2008 | 1 | ||
| My problem started summer of 2008,i was driving on highway12 traveling 55mph. i felt as if my car was lifting itself off the ground several mins later i heard a loud boom. and was slightly blinded by the sunlight. i thought i was hit by another car. but it was my sunroof that came off. it has been well over a year i still have not been able to have sunroof repaired. most repair shops refer me to the pontiac dealer as they have never heard of a sunroof coming off unless defected. i called the pontiac dealer in stockton, ca twice each time i was told sunroofs fly off all the time, i could take it to any repair shop of my choice or see if insurance will cover repairs. i asked what shops they used or recommend each time agents could not recall anything. i called my insurance they too have never heard of this, since not from an accident or natural disaster i would be responsible for cost of repairs. i have two small children who i transport in vehicle driving without a sunroof was very stressful and not safe for the health of my children nor myself. after the run around, trying to tape down exposed area to no avail, lost of hearing. i decided to go to taps, there, they were able to cut a piece of hard plastic to cover temporarily. i feel as a consumer i have been given the run around and i 'm at a lost for where i can take my car locally to have sunroof repaired permanently. my second issue is with my ignition locks up on me and will not let me drive.a security light that is lit up as well, as i do not have a security system, i called dealer i was told it may have to do with my key remote, i stated i don't have key, i was then told it may be i copied keys and the copy is not being read by car. i informed them i use the original key for car i was given when i purchased car. the dealer did not know why and referred me to have car checked. i had maintenance done, each shop could not find anything out of the ordinary for the problem. i'm disappointed and frustrated. *tr | |||
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM | |||
| 07/03/2000 | 1 | ||
| Signals not working/ grinding noises heard at any speed and when turning corners. mr the brakes squeaked when they were applied, the left front strut was replaced, the steering assembly was replaced, the defroster was replaced. *jb | |||
| 10/01/2002 | 2 | 09/01/2099 | |
| Resistor which controls ventilation into car interior burned out. this was already replaced by the dealer once under warranty. dt | |||
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - REAR WINDOW | |||
| 06/24/2003 | 28613 | 4 | 09/30/2000 |
| Dt: the contact's vehicle suddenly accelerated. the vehicle has been taken to the dealership several times for diagnostic testing, no codes have been detected. the dealer was unable to duplicate the problem. *ak the abs light had illuminated, the dealer found lack of volts for ebcm, the problem was traced to a faulty relay. the lower intake gasket had ruptured. the horn had stopped working due to a blown fuse. the left power window was slow to roll up. the rear defogger grid shorted out. updated 01/11/06. *jb | |||
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - WINDSHIELD - BLOWER | |||
| 01/02/2004 | 75000 | 20 | |
| Had to have fuel pump replaced, now gas gauge is faulty. (the dealer asked me if i had had problems with it i said no because i hadn't they were suprised they said they have changed alot because they were faulty. a month later mine acted up.)*ak | |||
| 04/22/2004 | 1 | ||
| Heard loud noise coming from front part tires while driving. i knew it wasn't the brakes. took it to my regular mechanic and was told it was a bad wheel bearing. $400 later it was replaced. this is not my first problem with this car. 1st problem: blower motor went, 2nd: water pump went, 3rd: was told ignition column needs to be replaced, 4th: shoe over timing belt wore away because of water pump problem. there have been numerous other problems including replacement of the brakes. my car only has 53,000 miles on it and was bought brand new in june of 2000. for the money i have spent on it, i could've had a lexus! *jb | |||
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - WINDSHIELD - CONTROLS/WIRING | |||
| 10/04/2004 | 140000 | 1 | 10/04/2004 |
| The fan only works in 3,4 and 5 settings. 1 & 2 do not work. i see this is getting to be a common problem. *jb | |||
| VISIBILITY - POWER WINDOW DEVICES AND CONTROLS | |||
| 06/17/2003 | 1 | ||
| I own a pontiac 2000 grand am se power windows. it started with drivers side window. plastic piece that holds window up crumpled up and window fell through. had it repaired replaced plastic piece. did not work. this is 4/2009 all the windows have done the same thing. 300.00 dollars to replace each window replacement motor. i have a 4 door. *tr | |||
| 04/03/2008 | 175348 | 1 | |
| The power window regulators in my 2 door 2000 pontiac grand am. continue to fail. i have replaced four of the regulators since i have bought the car in 2003. these window regulators cost $112.00 every time they fail. depending on how and when, these window regulators fail there is a possibility of the glass falling into the door and breaking the glass. when the first one failed, i had to replace the window glass, in return made an additional cost of $120.00. i have spoken with other local owners and they all have had the same troubles with these window regulators. i feel that this issue should be addressed and solved with a redesign of the window regulator system at the cost of general motors. *tr | |||
| 11/05/2007 | 2 | ||
| 2000 grand am i have problems with my motor to my windows i have replaced 1 on the passenger front side... now the 1 on the drivers front and the passengers side in the back are out ! this is costing me $300.00 a window. can i get some type of discount or some type of help with this problem ! the car has been owned by a dmv as a goffer type car for a couple of years (so not drove too much), than i brought it 4 yrs (?) ago and i'm single (no kids)... so it isn't that the windows have had abuse ! *tr | |||
| 08/25/2007 | 1 | 05/01/2003 | |
| Power windows fail to function. the front and rear drivers-side windows made a popping noise and now will not roll up. the front passenger window will not roll down at all. when the first window stopped working i was told that they would have to replace the entire motor system which i could not afford. no window parts have been fixed or replaced. *tr | |||
| 06/24/2003 | 28613 | 4 | 09/30/2000 |
| Dt: the contact's vehicle suddenly accelerated. the vehicle has been taken to the dealership several times for diagnostic testing, no codes have been detected. the dealer was unable to duplicate the problem. *ak the abs light had illuminated, the dealer found lack of volts for ebcm, the problem was traced to a faulty relay. the lower intake gasket had ruptured. the horn had stopped working due to a blown fuse. the left power window was slow to roll up. the rear defogger grid shorted out. updated 01/11/06. *jb | |||
| 05/18/2005 | 32000 | 4 | |
| 2000 pontiac grand am se1 sedan ... power window regulators failed because of substandard plastic bracket that breaks and causes the motor to seize. because of this failure, i cannot roll down any of my windows. i live in the middle of the desert and like to have my windows down. the dealership quoted me $250.00 for each window plus the cost of labor and was told that it would take 2 weeks for the parts and then they would have my car for approx 3 days. i asked about a rental and they said that i would have to pay out of pocket for it if i wanted one. i have researched this and found upwards of 40 some odd complaints on different web sites pertaining to 1998-2004 models with this same issue. i have found after market parts to repair them myself and it will still cost me $400.00 because i have to replace the entire power window regulator and motor for each door. my brother has a 2001 model with the same problem. *jb | |||
| 01/03/2004 | 3 | 04/02/2003 | |
| Dt: consumer stated that within the last four months three of the windows broke. they broke while rolling up, down or being up. consumer contacted pontiac, and they stated that because there was no recall they would not do anything. there was a plastic piece in the window that guided the wire, that was the piece that broke. *ak | |||
| 06/23/2005 | 96000 | 4 | 04/26/2000 |
| My driver's side power window broke when my car was under warranty, within the first year. i tried to roll it down one day and it started making cracking and breaking noises then it wouldn't go up. it was the motor/regulator. a year/year and a half later, the passenger side window did the exact same thing. i had to pay to have that fixed, it was $400+. same thing, motor/regulator. i hardly used my windows after my first incident. i was afraid they would break again. only used in emergencies. 6 months ago, i took my car to the dealer to have an oil change and they rolled down my driver's side window and couldn't get it to go back up. same thing, regulator/motor. they refused to pay for it. they only offered me a free oil change. this hasn't been fixed. i tried to address the issue with pontiac since it was the third time i had a window break on my car. this was the second time on the driver's side window. today i heard a strange noise coming from outside so i rolled my only working window (passenger side) down while i was driving and it started making horrible noises and i could hear parts breaking and falling inside the door. the window will not go back up. this is the fourth time my windows have broke. ever since the first time, i have been hesitant to use them (except in emergencies) because i fear they will break again. i called pontiac today to voice my frustration. 4 times in 5 years in ridiculous especially when it's the same exact thing over and over again. i haven't had the 3rd and 4th time fixed because it will be at my expense and it will probably just break again. i have used my windows (since their first repairs) maybe a total of 10 times. when i called pontiac today they talked to the dealer and the dealer offered to knock $75 off on each window. they quoted me a price of $430/each minus a $75 discount on parts, so $355 for each window. i'll have to pay over $700 to have my windows repaired for the second time each. | |||
| 01/29/2005 | 59000 | 1 | 11/10/2004 |
| (1) use of the power windows.(2) the window fell down into the door as car was driven scaring the driver.3) the problem has not yet been fixed.*ak | |||
| 11/09/2004 | 53000 | 3 | 09/15/2001 |
| My driver's side window fell down inside the door after about 2 months of making a strange sound everytime i operated it. the plastic clips that hold it in place had broken. the entire regulator assembly has to be purchased to repair this problem. mechanic found 3 other sets of broken plastic clips inside the door from 3 previous repairs. i bought the 2000 grand am se in 2001 with only 20,000 miles. now at 53,000 miles this is the 4th time the driver's side window assembly has been replaced. the repair cost me 423.00, and i was told that it was faulty engineering and would probably have to be replaced every year or two! also, the front brake drums became warped recently and had to be fixed. as well as engine plugs and another engine component.*ak | |||
| 10/09/2004 | 39089 | 1 | 02/11/2004 |
| While driving i push the button to lower the driver side electrical window, i heard a popping sound and the glass window do not roll back. took off door panel and motor does not work, and pieces that hold glass on track broke off. *nm | |||
| 01/02/2004 | 75000 | 20 | |
| Had to have fuel pump replaced, now gas gauge is faulty. (the dealer asked me if i had had problems with it i said no because i hadn't they were suprised they said they have changed alot because they were faulty. a month later mine acted up.)*ak | |||
| 09/28/2004 | 50000 | 3 | 10/01/2002 |
| In the past year we have replaced 3 window regulators and three window glass in my 2000 pontiac grand am. *ak | |||
| 01/20/2004 | 3 | ||
| After moving to tucson in august of 2003, my power windows began falling out of their tracks one by one. i currently have one window left that actually stays up without a door stop and one that i can't get out of the door frame because i can't get the door apart. the front drivers side window is down in the door. the one window that is still in the track is on its last leg. it's making the same sounds the drivers side did before it just fell down into the door. i have several co-workers who also have grand ams and are having the exact same problems. apparently gm used a plastic clip to hold the windows in place and they may have melted in the heat. the dealership wants to charge me $300 per window, but i believe it is a manufacturing defect that should be paid for by gm.*ak | |||
| 08/01/2004 | 26 | ||
| Problems with braking system on 2000 pontiac grand am. *mr the brakes squealed, the front end would shake, the passenger and driver side windows were broken, the regulators in the doors were busted, the volume on the radio control was improper, the steering hose broke, the brakes and rotors were replaced 12 times, the vehicle would shake when braking, the transmission slipped, the vehicle burned excessive oil, the passenger side strut was bad, the power steering leaked, the engine acted as if it was going to stall, the cigarette lighter was inoperative, and the rear compartment filled with water. *sc *jb | |||
| 09/22/2000 | 0 | 0 | 09/22/2000 |
| On the day i bought the car i took my family out to dinner. we returned to the car after finishing our dinner and the car would not start. we tried for almost 1/2 hour then called for the road side assistance. they came and picked up the car and we went to the dealership. they told me it was a computer component and the car would be ready the following day. after arguing on how we would get home since the dealership was now closed as was the rental car place they finally agreed to let a porter take us home, the porter had a small car that would only hold 4 people and there were 6 of us. theis meant 2 trips and we lived nearly 30 minutes away. long story short a very dissapointing first day with my new vehicle. within a few months my drivers window would not work or worked when it felt like it. i took it in and they replaced the window regulator. problem solved, then a few months later the window would not work again with the regulator. it worked for almost 2 years then it started up once again and still being under warrenty (gmpp) they took the car in to look at. i left it for a day and returned to be told the window was fine and yes it was working. a few more months go by and the window is not working so i go in again and again it works for them not me. this goes on with me taking the car in and the button works when the tec looks at it then after i leave it does not. i was in town 05/03/2004 and the window went part way down and stuck, i quickly went to rally chevrolet, where all the repair services have been done, and showed them the window would not go up or down. i thought finally this will be taken care of but no i was told taht the warrenty was out and i was over mileage and the cost for the front and rear window would be nearly $1,000.00. i told the service manager that the problem existed before the warrenty ran out and i felt that they should honor that and not charge me. | |||
| 03/25/2004 | 50000 | 2 | 08/01/2001 |
| Driver window would not work for 1 year then it started working and worked for 4 months and is not working again. i know 4 other people that have the same car and the same problem with their car.*ak | |||
| 02/10/2004 | 2 | ||
| Window motor/piece has broken in both back windows causing the glass in the back doors to fall down. replacements are up to 400.00 for a very small piece which has to be replaced. this should be recalled. also, the blinkers don't work sometimes but if the hazard button is pushed, then they will work for a while. *jb | |||
| 02/09/2004 | 1 | ||
| Driver-side power window fell down due to cheap plastic regulator clip. new regulator installed. | |||
| 12/15/2003 | 75400 | 3 | 12/27/1999 |
| The poor enginering of window clips. being plasic break when cold. causing windows to fall down while driving. both windows had same problem. according to parts dealers this happens often to this year car.*ak | |||
| 01/06/2004 | 58 | 2 | 12/07/2002 |
| 2000 pontiac grand am car bought at wigders livingston, nj both drivers and passengers windows electronic controls broker within hours of each other. first repair was approx $500.00 i am now fighting with dealer to fix 2nd window under pontiac warranty i see by your website this is not and uncommon problem with this car. please advise how to get both windows fixed under ther warranty need my first payment credited back to me any help will be appreciated. *ak | |||
| 12/21/2003 | 31270 | 2 | 04/05/2000 |
| Drivers side power window comes off track. regulator bad | |||
| 06/09/2003 | 1 | ||
| Power window cable bound up in gear in motor box, causing the guides for window to break and piece attached to window to break, called dealer, they said we would have to buy a $ 500.00 window just to get the piece that attaches to the window and complete window cable assemble. *ak | |||
| 1 | |||
| Vehicle's windows became inoperative.*mr both driver and passenger windows didn't go up nor down. mechanic stated this is a common problem with this make and model of vehicles and the problem was with the rotor. *ph | |||
| 05/16/2002 | 50000 | 0 | 11/19/1999 |
| Faulty power windows, clips that hold window in place broke and window fell when driving. window did not brake, but window will not go up or down. passenger window is also going to fall due to poor engineering | |||
| 09/11/2003 | 1 | ||
| Nhtsa recall 03-v-327-000 ,certain passenger vehicles have hazard warning switches that may experience solder joint cracking caused by rapid temperature transitions and the soldering process. if solder joint cracking occurs and results in an open circuit, the turn signals/hazard lamps become intermittent or inoperative. consumer had the same problem. also both back side windows did not roll down. owner contacted the dealership.*ak | |||
| 01/08/2001 | 3 | 12/27/1999 | |
| I have a 2000 pontiac grandam gt, purchased 12/27/1999.i've had troubles from peeling paint,power window wouldn't let down ,to thread coming a loose on bucket,radio digitial display not showing completed numbers,tires making noises,car hestitate and some times acts as if it wants to continue on after i have applied the brakes,sunroof leaked,now the steering wheel crackes and pops at times like herman monsters back ,oil has now enter into the dexron coolant from the engine,this is my only source of transportation when the dealership gets your car they don't want give you equal transportation to use as long as needed until your vechile has been completely repaired the expect you to continuly run back an forth because the say they can only lend the car out for thus amount of days. then afterward rental place wants to start calling you about money on the extra time used in the car when it's not your fault your car isn't ready. | |||
| 3 | 09/01/1999 | ||
| From stopping front rotors overheat and warp, causing a vibration when you apply you brakes, dealer replaced rotors twice, 3rd time they said no even though car was still under warranty/ power window cable bound up in gear in motor box, causing the guides for window to break and piece attached to window to break, called dealer they said we would have to buy a $ 500.00 window just to get the piece that attaches to the window and complete window cable assemble. | |||
| VISIBILITY - REARVIEW MIRRORS/DEVICES | |||
| 04/09/2004 | 70000 | 1 | |
| While vehicle was parked side view mirror fell off. dealership was notified, but did not resolve the problem. *ak | |||
| VISIBILITY - REARVIEW MIRRORS/DEVICES - EXTERIOR | |||
| 05/21/2005 | 85000 | 1 | 04/22/2002 |
| Driver side mirror fell off while we where on a road trip. it was still hanging by the wires but the screw brackets cracked. *jb | |||
| 09/29/2004 | 82000 | 4 | |
| Both of the outside rearview mirrors on my 2000 grand am have become unattached from the doors. i have done what i could with epoxy and tape to repair the mirrors but they look terrible. the cost of dealer repair is unacceptable.*ak | |||
| 09/30/2003 | 07/05/2000 | ||
| Yesterday my driver side mirror broke off after going through a car wash. ten months ago my passenger side mirror did the same thing at a different car wash. is there a recall? maybe a metal frame would be more better than a plastic one. i am shocked to see this again, since my pontiac grandam is only 3 yrs old. i have pants that last longer than these mirrors! | |||
| VISIBILITY - SUN ROOF ASSEMBLY | |||
| 09/12/2000 | 1 | 06/21/2000 | |
| A leak has developed in sun roof, and is leaking into fuse box, causing the relay system to short circuit. *ak *yh | |||
| VISIBILITY - WINDSHIELD | |||
| 09/01/2000 | 1 | 09/01/2000 | |
| Lower left side of windshield (drivers side) contains backing flaw, looks like seperation from seal on window, possible water damage | |||
| 09/05/2000 | 1 | 01/01/2000 | |
| Water deflectors warped causing a puddle to form on back floor on passenger side. while driving down the road trunk pops open for no reason but only if it is raining. windshield leaked causing water to leak down by hood release and under dash causing another puddle on floor. i should add dealer cannot find any reason for trunk to pop open although it has happened 4 times. | |||
| 08/10/2000 | 1 | 07/01/2000 | |
| While driving attempted see vehicles behind through back windshield. but, was unable to see vehicles and lines clearly. it apperard as is if all the vision in back was waving. dealer had been contacted. *ak the back windshield still gives distorted view even after the dealer replaced the rear view mirror. *yh | |||
| 12/25/1999 | 3 | 12/01/1999 | |
| Right suspension squawk / squeak while driving in normal conditions, right front passenger side door glass shattered behind mirror while driving with no apparent debris striking car, right front door not flushed, leaving gap. | |||