Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| VISIBILITY | |||||
| 709 | 09/01/2005 | 10018156 | Car issues - fix it right the first time (new issues in bold). to include 2006 and 2007 models. gm. tech link. *tt | 12/16/2005 | |
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM | |||||
| 020139004 | 08/01/2002 | 634884 | Information regarding new pag oil released for certain vehicles including all 2003 passenger cars and trucks. *tt | 10/10/2002 | |
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - WINDSHIELD - BLOWER | |||||
| 709 | 09/01/2005 | 10018156 | Car issues - fix it right the first time (new issues in bold). to include 2006 and 2007 models. gm. tech link. *tt | 12/16/2005 | |
| 01262004 | 01/26/2004 | 10012980 | This is a product service message regarding the new part number for the heater blower resistor for customer concern of the heater motor not blowing on one up to all speeds. *tt | 04/05/2005 | |
| VISIBILITY - GLASS, SIDE/REAR | |||||
| 11082002 | 11/08/2002 | 10008618 | The door window glass will not roll up or it is out of the channel. *tt | 08/10/2004 | |
| 010864018D | 10/01/2003 | 010864018C | 10004753 | Front door window glass won't roll up or out of channel. *tt | 01/06/2004 |
| 010864012D | 03/01/2005 | 010864012E | 10004355 | Door glass sash out of run channel. *tt update. *tt | 12/04/2003 |
| 010864018B | 02/01/2003 | 010864018A | 10001133 | Front door window glass won't roll up or out of channel. *tt | 04/15/2003 |
| 010864012C | 02/01/2003 | 010864012B | 10001131 | Door glass sash out of run channel. *tt | 04/15/2003 |
| 050602 | 06/05/2002 | 637197 | Customers may comment that one or more door glasses are scratched. *tt | 11/21/2002 | |
| 040202 | 02/04/2002 | 629746 | Information on customer complaints of scratched door glass. *tt | 04/05/2002 | |
| VISIBILITY - POWER WINDOW DEVICES AND CONTROLS | |||||
| 040864020 | 10/01/2004 | 10012744 | Front door power window inoperative. *tt | 03/14/2005 | |
| 020864023A | 08/01/2003 | 020864023 | 10004359 | Power window inoperative. *tt | 12/04/2003 |
| 030803 | 03/08/2003 | 10001887 | Unnecessary replacement of door window regulators. *tt *jb | 07/24/2003 | |
| 020864023 | 12/01/2002 | 10000756 | Power window inoperative. *tt | 03/28/2003 | |
| VISIBILITY - REARVIEW MIRRORS/DEVICES - EXTERIOR | |||||
| 310701 | 07/31/2001 | 625189 | Information regarding outside rearview mirror. *yh | 11/19/2001 | |
| VISIBILITY - SUN ROOF ASSEMBLY | |||||
| 01598 | 01/01/2004 | 10007178 | Sunroof supplemental information to 03-08-67-009.*mr | 06/03/2004 | |
| 02042 | 01/01/2004 | 10006913 | Sunroof not operating properly. *mr | 05/19/2004 | |
| 030867009 | 03/01/2004 | 030867009A | 10005595 | Sunroof will not open or close completely due to the sunroof motor. *tt | 03/04/2004 |
| 100903 | 10/09/2003 | 10004987 | Jammed sunroof that will not open or close completely revisited. gm voicemail log. *tt | 01/22/2004 | |
| 030867004 | 06/01/2003 | 10002878 | Parts availability for sunroof repairs. *tt | 09/30/2003 | |
| VISIBILITY - WINDSHIELD | |||||
| 010864012B | 04/01/2002 | 010864012A | 634827 | Some customers may comment that the door glass is out of channel. *tt | 10/09/2002 |
| 020864014 | 05/01/2002 | 634559 | Some customers may comment that the outer surface glass on one or more of the vehicle's door is scratched. *tt | 10/03/2002 | |
| 010864018A | 01/01/2002 | 010864018 | 628824 | Some customers may comment that the front door window glass won't roll up or is out of the channel. *tt | 03/21/2002 |
| 010864018 | 11/01/2001 | 627482 | Information regarding front door window glass won't roll up or out of channel. *yh | 02/08/2002 | |
| 280901 | 10/28/2001 | 626557 | Subject regarding water leaking into the passenger side foot well area forom the hvac intake. *jg | 12/17/2001 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VISIBILITY | |||
| 01/13/2011 | 193000 | ||
| Window sash and regulator clips break easily and frequently. | |||
| 01/21/2008 | 0 | ||
| The contact owns a 20002 pontiac grand am. whenever the key was inserted in the ignition it will start sometimes and another times it will not. the vehicle was taken to the dealer previously and was charged $500 and they replaced the pass lock. about a year later the same failure occurred and the vehicle was taken to mechanic shop who repaired the lock again because the computer did not recognized the key to start the vehicle. all four windows had to be replaced because they would not go down they jammed at all times. the manufacturer was not contacted. the vin was unavailable. the failure mileage was unknown. | |||
| 01/13/2011 | 193000 | ||
| Window sash and regulator clips break easily and frequently. | |||
| 01/21/2008 | 0 | ||
| The contact owns a 20002 pontiac grand am. whenever the key was inserted in the ignition it will start sometimes and another times it will not. the vehicle was taken to the dealer previously and was charged $500 and they replaced the pass lock. about a year later the same failure occurred and the vehicle was taken to mechanic shop who repaired the lock again because the computer did not recognized the key to start the vehicle. all four windows had to be replaced because they would not go down they jammed at all times. the manufacturer was not contacted. the vin was unavailable. the failure mileage was unknown. | |||
| 01/13/2011 | 193000 | ||
| Window sash and regulator clips break easily and frequently. | |||
| 01/21/2008 | 0 | ||
| The contact owns a 20002 pontiac grand am. whenever the key was inserted in the ignition it will start sometimes and another times it will not. the vehicle was taken to the dealer previously and was charged $500 and they replaced the pass lock. about a year later the same failure occurred and the vehicle was taken to mechanic shop who repaired the lock again because the computer did not recognized the key to start the vehicle. all four windows had to be replaced because they would not go down they jammed at all times. the manufacturer was not contacted. the vin was unavailable. the failure mileage was unknown. | |||
| 01/13/2011 | 193000 | ||
| Window sash and regulator clips break easily and frequently. | |||
| 01/21/2008 | 0 | ||
| The contact owns a 20002 pontiac grand am. whenever the key was inserted in the ignition it will start sometimes and another times it will not. the vehicle was taken to the dealer previously and was charged $500 and they replaced the pass lock. about a year later the same failure occurred and the vehicle was taken to mechanic shop who repaired the lock again because the computer did not recognized the key to start the vehicle. all four windows had to be replaced because they would not go down they jammed at all times. the manufacturer was not contacted. the vin was unavailable. the failure mileage was unknown. | |||
| 01/13/2011 | 193000 | ||
| Window sash and regulator clips break easily and frequently. | |||
| 01/21/2008 | 0 | ||
| The contact owns a 20002 pontiac grand am. whenever the key was inserted in the ignition it will start sometimes and another times it will not. the vehicle was taken to the dealer previously and was charged $500 and they replaced the pass lock. about a year later the same failure occurred and the vehicle was taken to mechanic shop who repaired the lock again because the computer did not recognized the key to start the vehicle. all four windows had to be replaced because they would not go down they jammed at all times. the manufacturer was not contacted. the vin was unavailable. the failure mileage was unknown. | |||
| 12/01/2009 | 160000 | 1 | |
| Windows for 2002 pontiac grand am break the plastic window shield and drop into the door. potentially cause accident due to loud noise and sudden increase in air in the car. could be distracting enough to cause accident. there are several cases of this incident online and gm has been made aware and does nothing about it. *tr | |||
| 11/26/2008 | 1 | ||
| Multifunction switch defective brake lights keep going out. window clip broken. *tr | |||
| 07/19/2002 | 07/19/2002 | ||
| I purchased a brand new pontiac grand am gt1 in july 2002. shortly after, i noticed that it was hard starting. usually the third time started in one day, it would sound like it was turning over but nothing happened. i would shut it off and try again and it would work. took it to the dealer where i purchased it, they kept it for 4 hours while i waited. told me nothing was found. immediately went to my car to start it and it did the same thing. went back in, told the mechanic it just happened. they checked it again and came up with nothing. no repairs done. the fog lamps stay on when the car is off. at least once a week my neighbor calls me to tell me my lights are on. i have to start the car and toggle the switch until they go out. a few hours later they are back on and the switch is in the off position. when closing the windows, there is a scratching sound. both windows in the rear are scratched. the car is clean and was checked by another mechanic who found nothing inside the door that would cause the scratches. there is also a high pitched sound coming from the front of the car. it sounds like the wheel on the driver's side. it seems to go away when i apply the break but comes back. after it rains, there is a gurgling sound coming from the front passenger's side door. can't tell if its the speaker or what. just little things that bother me considering this is a brand new car only owned by me and well taken care of. there are just under 16,000 miles on the car. so far, no repairs done. *nlm | |||
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - REAR WINDOW | |||
| 02/06/2003 | 1 | ||
| I rented a 2003 pontiac grand am on feb. 04, 2003. it was very cold, at night, and snowing heavily. i turned on the rear defogger. it failed to clear the rear window, and i turned it on again after noticing that it had turned off. about 30 seconds later the rear window exploded; there was no projectile found. my wife, who was with me when it happened, and i believe it has to be a factory defect, and we should not be held responsible, yet we are being charged by budget, who was charged by the dealer, for the repair. *jb | |||
| VISIBILITY - GLASS, SIDE/REAR | |||
| 09/01/2004 | 50000 | 2 | 08/04/2003 |
| The window sash channels have broken on my 2002 pontiac grand am. this is the component that holds the window glass in place. the car barely has passed 50,000 miles and the windows will no longer stay up. the pontiac dealer will repair the piece for $150 each window. *ak | |||
| 10/30/2004 | 2 | 08/05/2003 | |
| I have a 2-door model grand am and the window support clips on both side windows have broken within a month. the windows will not stay up as a result and the dealer has quoted $400 per window to correct the problem. the entire glass has to be replaced to fix the clip.*ak | |||
| 01/25/2002 | 1200 | 1 | 12/18/2001 |
| Driver and passenger windows rubbing? (scratched) windows really scratched ever since i bought it and noticed alot of other cars like mine have the same scratches from opening and closing the automatic windows i spoke to a dealer rep before and they said it was the tinting they used that was too tight? but when my car was brand new and i started to roll up/down my windows it made the scratches, so i decided to hide the scratches by tinting my windows so you couldnt see it as much, but it really is visible. from me speaking with other grand am owners that i see that their windows look exactly like mine most of them don;t have tinting. and they look as bad as mine. *jb | |||
| VISIBILITY - POWER WINDOW DEVICES AND CONTROLS | |||
| 07/10/2006 | 1 | ||
| The pontiac was brought in o the dealer i bought it from because the driver side window fell into the door and would no longer work, the (regulator clip, the piece on the bottom of the window on the right side snapped and caused the window to crack in that corner as well,. as a result, the window was replaced which was not covered under warranty due to this plastic piece that was not suitable or strong enough to hold up the window. also, the dealer informed me that this was most likely going to happen again. they had seenthe same defect in other grand ams as well.i would consider this a defect that could cause an accident, luckly, the window didnt fall when driving.the exact date was unsure. *ak | |||
| 05/16/2007 | 10 | 04/14/2002 | |
| I am the original owner of a 2002 pontiac grand am - four door vehicle. it currently has approximately 40,000 miles. all four tires leaked air and i needed to constantly to check and fill all four tires. they seemed to leak a random paces losing air at different rates. i have had multiple problems with this vehicle, including noise from the tires shortly after purchase. the dealership agreed to replace two of the tires per some service bulletin but once they were rotated, the noise started up again. also, had problems with my windshield wipers remaining on when utilizing mist for up to 25 swipes. the wipers also stop in the middle of the windshield when using mist or the intermittent option. the electric door locks and window buttons only worked on occasion other than those on the drivers side. at approximately 33,000 miles while having a routine oil change, a valve had to be replaced due to antifreeze/oil leaking with the potential of burning out the engine. clearly this has been just one problem after another. am completely disappointed in pontiac. this was my first (and last) pontiac purchase due to the number of issues with the car. the intent at purchase was that this vehicle could then be passed to my teenage daughter who will begin driving this year, knowing that i have maintained the car and it has low mileage. at his point, i am concerned for her safety. *ak | |||
| 07/10/2006 | 40000 | 8 | 04/13/2002 |
| Since we purchased our pontiac grand am in april 2002 we have had several items fail that i feel should not have. the fuel pump and fuel relay? failed at 6,000 miles, the window sash channels and relays have failed 3 times. twice on the driver side and 1 time on the passenger side. the dash is peeling up at the base of the windshield close to the vin# plate. the dome light bracket failed and the light no longer is on the interior roof. cheap plastic bracket that will cost several hundred dollars to fix. the driver power seat has failed leaving the seat in the up position. the worst thing about all of this is that it has cost me several thousand dollars to have these items fixed and the car only has 41,000 miles on it. *nm | |||
| 07/12/2005 | 36000 | 3 | 02/15/2005 |
| The shifter needs to be replaced on a car with 36000 miles and also both window regulators need replaced. *jb | |||
| 08/18/2003 | 1 | 03/28/2002 | |
| The windows on my 2002 pontiac grand am se have numerous scratches on them from the windows going up and down. several of them were replaced once but the problem continues to recur and now the dealer will not do anything else about it. they claim it is coming from dirt collecting in the weatherstripping. i feel that this is a defect in the particular type of window moulding on this model car. it allows dirt to collect in a lip that is not flat against the window and this in turn scratches the windows when they are used. they said it was a design problem and they will not correct it because they cannot put another moulding on the car. i am very disappointed in the fact that my new car with less than 25,000 miles has this defect. *ak | |||
| 01/25/2005 | 77500 | 3 | 02/12/2002 |
| Passenger and driver's side windows fixed twice each. broken again on end of 2004. *nm | |||
| 10/18/2004 | 48155 | 2 | |
| 1: closing window; 2:passenger window fell out of track 3: pontiac dealer will not fix, driver side window fell on monday 10-25-04. *ak | |||
| 09/09/2004 | 36900 | 2 | 01/19/2002 |
| While driving 55 mph and proceeding to operate the automatic window in the down position on the driver side, it stopped operating. two days later the same issue occurred on the passenger side window. the consumer obtained the replacement parts from the dealer and had her son make the repairs. please provide any further information. *jb | |||
| 08/05/2004 | 3 | ||
| Consumer complained about multiple problems with this vehicle. while driving vehicle stalled on its own. consumer tried to restart vehicle, but was unable to do so. then, fifteen minutes later the vehicle started. driver's and passenger side electrical windows rolled up and down on their own. also, transmission failed while shifting. consumer contacted dealer for an appointment for these problems. *ak | |||
| 07/03/2004 | 9 | 06/02/2002 | |
| Power windows keep braking. 8 times for drivers side, 1 time on passenger side. sash asm. that fastens to the window for motion keeps braking. a total of 9 repairs in 18 months. *la | |||
| 07/02/2003 | 1 | ||
| Consumer stated that the windows are very difficult to roll up. vehicle has been taken to the dealer, and work has been done to alleviate the problem, but of no avail. manufacturer has been notified of the problem as well.*ak | |||
| VISIBILITY - WINDSHIELD | |||
| 04/13/2003 | 20000 | 0 | 12/23/2001 |
| 2002 pontiac grandam gt-1 has continuous grinding, rubbing, and popping sounds from the front steering. also has uncontroled power steering where the car could go off the road. dealerships can or will not try to find these serious defects, they say that it is the tires that is causing these defects.this is the second new gt-1 within the past three years with the same defects that i have owned. | |||
| VISIBILITY - WINDSHIELD WIPER/WASHER | |||
| 04/01/2002 | 7 | 04/01/2002 | |
| April 1, 2002, i bought a new car, a 2002 pontiac grand am gt between 12 pm and 2 pm, about 4 pm i was on the expressway on i55 going northbound, during the thunder storm we had with rain and snow and even some sleet. at that time i had the windshield wipers on hi and proceeded very cautiously on the road, at that given time, i had heard a snap and the windshield wipers stopped dead in there tracks in the middle of the windshield, i had to pull over on the shoulder of the expressway to regain control of the car, as the weather was really bad. from there, i took the car back to pontiac to have it serviced, alonzo greene (salesman) informed me that the mechanics had gone home for the day and to come back tomorrow, after disputing with him, a $24,000 car should not have done this, he told me that there was nothing he can do, the next day i went back to pontiac to have the car serviced and was told that nothing was wrong, took the car back home and a couple of days later, yet the same problem happened again. i took the car back to pontiac, the mechanics said there was nothing wrong with and when they contacted general motors, gm stated not to replace any parts on the car, unless there was a recall or there is going to be a recall, no satisfaction from the mechcanics or pontiac, sally from the pontiac corporation had been contacted, she spoke with me and told me that the car was not to leave the lot until the wipers were fixed, she wanted to speak with a mechanic, she spoke with jerry, jerry walked away out of sight with the phone, jerry put me back on the phone with sally , sally told me to take the car, it was fine, i asked her, what should happen, if god forbid i am in a car accident due to wiper failure and someone is hurt or killed? and sally said with an attiude you have insurance and full coverage, you are covered if it does. bottom line, gm, the service garage, and pontiac refuse to repair the car or to give me a new car, its under warranty. nlm | |||
| VISIBILITY - WINDSHIELD WIPER/WASHER - SWITCH/WIRING | |||
| 05/16/2007 | 10 | 04/14/2002 | |
| I am the original owner of a 2002 pontiac grand am - four door vehicle. it currently has approximately 40,000 miles. all four tires leaked air and i needed to constantly to check and fill all four tires. they seemed to leak a random paces losing air at different rates. i have had multiple problems with this vehicle, including noise from the tires shortly after purchase. the dealership agreed to replace two of the tires per some service bulletin but once they were rotated, the noise started up again. also, had problems with my windshield wipers remaining on when utilizing mist for up to 25 swipes. the wipers also stop in the middle of the windshield when using mist or the intermittent option. the electric door locks and window buttons only worked on occasion other than those on the drivers side. at approximately 33,000 miles while having a routine oil change, a valve had to be replaced due to antifreeze/oil leaking with the potential of burning out the engine. clearly this has been just one problem after another. am completely disappointed in pontiac. this was my first (and last) pontiac purchase due to the number of issues with the car. the intent at purchase was that this vehicle could then be passed to my teenage daughter who will begin driving this year, knowing that i have maintained the car and it has low mileage. at his point, i am concerned for her safety. *ak | |||