Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| SUSPENSION | |||||
| 040308010 | 06/01/2004 | 10012182 | Changes to labor time guide relating to front suspension labor operations components. *eh | 02/16/2005 | |
| 3263 | 10011819 | Front suspension noise on turns. *eh | 02/01/2005 | ||
| 040308015A | 05/01/2005 | 040308015B | 10011062 | Squeaking noise in front end on turns. *tt | 12/28/2004 |
| 020308008 | 11/01/2002 | 10000465 | Rattle, creak, popping type noise from front of vehicle when turning. *tt | 02/27/2003 | |
| 020310004 | 07/01/2002 | 634870 | A new improved flat wheel mount design for 2003 model year aluminum wheels. *tt | 10/10/2002 | |
| SUSPENSION - FRONT | |||||
| 02139 | 01/01/2004 | 10008871 | Squeak or rub type noise on turns coming from the front suspension as if it is coming from the shock absorber or the top mount. *tt | 08/25/2004 | |
| SUSPENSION - FRONT - WHEEL BEARING | |||||
| 021303 | 02/13/2003 | 10002550 | Front wheel bearing replacement. *tt | 09/04/2003 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SUSPENSION | |||
| 03/01/2012 | 1 | ||
| 2003 pontiac grand am. consumer writes in regards to receiving recall information *tgw the consumer stated he is experiencing problems with the front end of the vehicle. *jb | |||
| 08/17/2006 | 15000 | 120 | 09/09/2003 |
| Grinding noise from the front end at low speed rattle from the front end at slow turns. *jb | |||
| 06/10/2003 | 1000 | 1 | 06/01/2003 |
| My suspension pops and cracks like its going to break in half every time i turn the wheel or hit a bump or incline etc... it sounds like my new car is 20 years old, i have complained several times and they act like i'm crazy they have brought it in 4 times and nothing has changed the steering will freeze and jerk out of my hands. also there has been several times it will not even start, the dealership tells me its a different problem every time, but yet it has never gotten better just worse, it is the worse car i have ever drove and it only has 5,000 miles on it. i have complained since the week after i bought it. *la | |||
| 07/25/2003 | 1500 | 0 | 07/18/2003 |
| I have had a persistent popping/creaking noise coming from the suspension when encountering any sort of incline or decline (i.e., driveways, curbs, etc.) or intermittently when cornering. there is a technical service bulletin #02-03-03-008 that addresses this issue. the pontiac dealership in colma, ca has tried three times to replace the sway arm bushing/brackets yet the problem persists. i'm driving a car with 2,000 miles on it yet it sounds like the suspension is 15 years old. at first, the dealership acted like they had no idea what i was talking about. i found the tsb (issued in november 2002) on the internet in about 1 minute. furthermore, the dealership service department keeps calling gm technical support for help. this gives me no confidence in the abilities of the service technicians. i'm contemplating asking gm to buy this car back. *nlm | |||
| SUSPENSION - FRONT | |||
| 10/16/2003 | 53000 | 4 | |
| While driving driver can hear loud popping noise coming from the front of vehicle. took vehicle to dealership, where mechanic informed the driver that the problem was the sway bar. the problem had not been resolved.*ak | |||
| SUSPENSION - FRONT - HUB | |||
| 10/03/2007 | 53512 | 4 | 10/01/2007 |
| Tl*the contact owns a 2003 pontiac grand am. the contact stated that the rotors on the vehicle at the time of purchase were completely worn. the dealer replaced the rotors, but would not replace the brake pads or the bearing. the hub bearing on the driver side needed to be replaced. while driving 50 mph, the fuel pump failed and was replaced by the dealer. the fuel filter was the initial cause of the fuel pump failure, but it was not replaced. the current mileage was approximately 57,000 and failure mileage was 53,512. | |||
| 09/01/2004 | 31000 | 3 | |
| The ignition switch/rear hub assembly, and fan motor, have been either serviced and/or replaced due to fluids leaking out. check engine light was on, and the vehicle was still leaking fluid. the vehicle was towed to the dealer for repairs. *ak | |||
| SUSPENSION - REAR - SHOCK ABSORBER | |||
| 04/18/2004 | 12500 | 1 | |
| While vehicle was in reverse it crashed into a cement wall. this caused the bumper to bend. *ak it was later determined that the knuckle the bolts onto the shock absorder failed. *nm | |||