Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| OTHER | |||
| 04/15/2003 | 37000 | ||
| First i could not shift out of park. stepping on the breake should allow the lever on the shift lever to depress allowing me to shift into drive. this was an intermittent problem at first. next, came the key problem within a week or two. i could not turn the key back to it's home position in order to take it out. after much research i learned that i could stick a pen or other pointed object up under the steering column to realease the key. i also need to depress the shift lock release next to the shift lever in order to get the car out of park. within 3-4 weeks this problem went from intermittent to the point where it happens every time now. i have found numerous reports online of other grand prix owners who report the same problem. i will not buy another grand prix now for fear of the newer models having the same problem. | |||
| 07/15/2003 | 0 | ||
| My car caught fire 6-5-03. general motors sent an investigator out. on 7-2-03 i received a call from gm. they told me the report was my problem they would not take any responsibilty for the fire. i drove my car aprox. 15 miles that morning to my kids daycare. i pulled up to the front of the daycare and cut the car off and it started smoking and flames came from under the hood. everything under the hood is melted no brake lines, fuel line or wires. i have not done anything to the car but change the oil. the oil was last changed aprox. two months before that. cars are not designed to just catch fire. i put my kids and a daycare full of kids in jeopardy that day. just to add a little to my complaint. i have left about 6 messages since july 3 for the gm rep, kevin drew, to call me without success. when i purchased my car it only had 51,000 miles. i had trouble with bill heard dealership from day i drove the car off the lot it had problems. it took 4 months (1) the pistons was making awful noise. (2) the security light was flashing (3) the cig. lighter had a burning smell when pushed in. i have a copy of the complaints , findings and action taken on a service report provided by bill heard. in that report it states that they found burnt and melted wire they removed the wiring harness and replaced wires. i left a message for kevin drew asking him to call me because i know for a fact that the wire going to the fuse box was melted. everything under the hood is melted no wires, brake line or fuel line exist anymore. the region of the fire is the area of all the wires, computer box etc. in the middle of the hood at the center up toward the top close to the windshield.. this happened at a daycare. i was parked no more than 3 feet from the building. | |||
| 07/21/2000 | 2 | 03/01/2000 | |
| No summary listed for above vehicle. *ak | |||
| 05/14/2001 | |||
| Cup holder turned off by top of middle finger, just by touching it. rental company was notified. feel free to provide us with any further details on this matter. *ak | |||