Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| STRUCTURE - FRAME AND MEMBERS | ||||||||||||||||
| 04V299000 | GENERAL MOTORS CORP. | from 05/01/2004 to 05/31/2004 | V (Vehicle) | 281 | 08/16/2004 | MFR | GENERAL MOTORS CORP. | 06/23/2004 | 06/29/2004 | |||||||
| Defect Summary | Certain passenger vehicles have a condition where the front frame rear body mount bracket may fracture. | |||||||||||||||
| Consequence Summary | If ignored, the bracket would fracture and degrade to the point where the intermediate steering shaft could separate, resulting in loss of steering control and a crash could occur. | |||||||||||||||
| Corrective Summary | Dealers will inspect the front frame assembly and replace it if necessary. the recall began on august 16, 2004. owners should contact pontiac at 1-800-620-7668. | |||||||||||||||
| Notes | Gm recall no.04056. customers can also contact the national highway traffic safety administration | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STRUCTURE | |||||
| 01614 | 01/01/2004 | 10007228 | Rusty or corroded appearance on undercarriage components.*mr | 06/04/2004 | |
| STRUCTURE - BODY | |||||
| 05062004 | 05/06/2004 | 10013214 | Rear storage compartment door. *eh | 04/12/2005 | |
| 08162004 | 08/16/2004 | 10013049 | Front frame rear body mount bracket may fracture because of cracks in the aluminum bar resulting in creak, groan and clicking noises. *tt update. *tt | 04/06/2005 | |
| 040863004 | 04/01/2004 | 10012629 | Engine compartment dirty in front of shock tower. *eh | 03/08/2005 | |
| 0408110005 | 07/01/2004 | 10012099 | Paint delamination from rear door trim panel. *tt | 02/11/2005 | |
| 040850008 | 03/01/2004 | 10008695 | Driver/passenger seat back cover torn (replace seat back cover, foam pad and add side bolster pad to seat frame wire). *mj | 08/16/2004 | |
| 040847002 | 08/01/2004 | 040847002A | 10008684 | Tone, whistle, or high pitched hum heard on the am band (replace bcm). *mj this bulletin replaces previous bulletin number 04-08-47-002 dated 04/01/2004. *tt | 08/16/2004 |
| 030857006 | 03/01/2004 | 030857006A | 10005156 | Water leak on front passenger floor. *tt | 02/09/2004 |
| STRUCTURE - BODY - DOOR | |||||
| 57 | 07/01/2003 | 10016460 | Door trim panel removal. gm tech links. *tt | 09/13/2005 | |
| STRUCTURE - BODY - TRUNK LID | |||||
| 040866013 | 08/01/2004 | 10011244 | Installation storage of cargo net in the trunk area. *eh | 01/11/2005 | |
| 02067 | 01/01/2004 | 10007764 | Trunk storage compartment door eliminated. service vme. *tt | 07/09/2004 | |
| STRUCTURE - FRAME AND MEMBERS | |||||
| 07012004 | 07/01/2004 | 10013169 | Cracks in the structural walls of the front frame assembly right rear body mount bracket. loads on the bracket during vehicle use could cause failure of the right bracket and both rear body mounts could eventually detach from the frame str | 04/11/2005 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE | |||
| 07/11/2009 | 130000 | ||
| Tl. the contact owns 2004 pontiac grand prix. the contact stated a clicking noise is coming from underneath the vehicle while driving 15 mph. the clicking can be heard when ever the vehicle is turning. the contact took the vehicle to a local mechanic. the mechanic notice the frame was crack and informed the contact about a nhtsa campaign i.d. number 04v299000 (structure:frame and members). the contact called the manufacturer regarding the recall and the manufacturer stated due to the vin number the vehicle did not fall into the recall. the contact stated the clicking noise has gotten louder and more consistent. the contact has made appointment to take the vehicle the dealer. the failure was 130,000. jo | |||
| 06/10/2009 | 1 | ||
| The front and back floor on the passenger side stays wet all the time. we have been unable to find out where exactly it is coming from. when it rains it will puddle even worse. the carpet is getting so wet that it is going to rotten if the problem is not solved. *tr | |||
| 11/10/2007 | 50000 | ||
| Tl*the contact owns a 2004 pontiac grand prix. whenever there is a change of force or motion (reverse, stopping, shifting), the contact hears a click, click, slam noise. it is similar to a shift in the frame or suspension. he also stated that it sounds as if there are loose bolts. the dealer found that the bolts that hold the engine to the frame needed to be replaced. his vin was not included in nhtsa campaign id number 04v299000 (structure:frame and members), although the failures were identical. the failure mileage was 50,000 and current mileage was 72,000. | |||
| 09/15/2007 | 1 | ||
| Same as another person that reported this recently. i have a pool of water in both the front and rear passenger areas after heavy rains. i'm taking the vehicle into the body shop tomorrow, but it also appears to be the plastic piece coming away from the bottom of the windshield, and as the previous person that reported this also stated, the guy at our body shop said he's seen this with grand prix's also. *jb | |||
| 08/20/2007 | 1 | ||
| Huge pool of water on the passenger side floor, in both the front and back. the shop-vac cannot get it all up. cause looks to be black hard plastic molding at the base of the windshield has lifted away from the windshield. heavy rains in the last few days has lead to this discovery. local gm dealer has said they have seen this before. have advised me not to drive the car until they can see it - that's in two days. *tr | |||
| 10/21/2006 | 100 | 8 | 01/03/2004 |
| 2004 pontiac grand prix gtp. 45,000 miles. as of today, i have had this vehicle in service eight times for steering-related defects, beginning two weeks from the date of new purchase in january, 2004. three different dealers have all told me it's a design defect...there will be a fix soon. replaced rack and pinion twice, middle steering shaft twice, and rack/pinion and engine cradle bolts spontaneously work loose every 3,000-5,000 miles. now vehicle is out of warranty. most recent visit to century pontiac in tampa, they attempted to charge me $75.00 in order to apply yet another tsb regarding loose steering, steering wheel bind, etc. i had to call pontiac and complain bitterly, they then waived the fee...but did not pay for the rental car. thus far, power steering pump has failed and been replaced, a/c compressor has failed and been replaced, middle steering shaft replaced twice, entire steering column replaced twice, and there is still a persistent jolt through the steering wheel whenever putting car into gear, or turning steering wheel to right, going over a gutter, etc. also, loud clunk resulting in severe shudder in front of vehicle. dealer(s) state there is no fix. have nearly lost control of vehicle three times due to steering suddenly loosening, or binding, wandering off-center, etc. dealer says there's nothing more they can do. when is nhtsa going to listen to all the complaints regarding the steering issues on this vehicle and launch an investigation?? steering rack bolts coming loose? engine cradle bolts coming loose? steering shaft failures and fractures? every time the vehicle is taken to service, the dealers and service managers play dumb and try to say i don't hear anything...or it drives like all the other grand prix's. please don't let gm and pontiac continue to insult our collective intelligence and ignore these steering and design issues to the point where someone gets killed. *nm | |||
| 09/12/2006 | 56587 | 1 | 11/04/2004 |
| 2004 pontiac grand prix - water leakage in the front passenger floorboard via the air/heat fan belt area. soaking entire front passenger side floorboard. i have contacted two different local pontiac dealerships who informed me that they have both seen several 04 grand prix models come into their dealerships with this problem. they said that it was possibly one of two things. a problem with the deflector for the fresh air vent by the cowel or it could be the water hose leading from the sun roof that could be clogged. the fact that water is leaking into the interior of the car in the are where the water is collecting could cause a serious electrical short, as the area that the water is coming through the electrical components of the vehicle. i view this is as a default in the design of the vehicle and would like someone to look into this matter. i am afraid that left unattended to that this could cause a fire. both dealerships have indicted that because my vehicle is not covered under warranty that this matter would take several hours to correct and estimated a cost of approximately $230.00 to correct this matter. *nm | |||
| 01/01/1901 | 1 | ||
| Vehicle had a design flaw in the instrument panel clear plastic cover. *bf in daylight there is a bright semi circular reflection in each corner. the sun glares directly off the plastic into the driver's eyes causing a sudden distraction. | |||
| 07/22/2004 | 350 | 1 | |
| We just purchased 2004 pontiac grand prix gt 2 has a horrible semi-circular mirror like reflection from each lower corner of the instrument panel right into our eyes making it difficult to handle the vehicle. it occurs from 11am to 2 pm from the overhead sun. *jb | |||
| 08/01/2003 | 1 | 05/07/2003 | |
| When i go over bumps in the road or turn the wheel the veh makes a clunking/knocking sound in the floor and sometimes when i turn the wheel (parked or moving) there is a similar, clanking sound near the wheels. i have taken the veh to the dealership to be check several times. the first few times they tore it down and tightened things. the last time they said they contacted pontiac and was informed this was happening on several vehs and do not have a fix.*ak | |||
| STRUCTURE - BODY | |||
| 01/15/2011 | |||
| Dash board is cracked on right and left hand side near front windshield | |||
| 11/03/2009 | 91000 | 1 | |
| When it rains the floor board in the front and back on the passenger side gets soaked. i can not figure out where it is coming from as the ceiling is not wet. it only occurs on the passenger side. it is not just damp but completely soaked with some standing water. *tr | |||
| 09/15/2009 | 83000 | 1 | |
| After a rain, both the front and rear passenger side floors are soaked with water. the raised portion under the seat remains dry. the ceiling area around the moon roof is completely dry. the carpeting leading down to the floor (console covering, area below the doors, area under the dash) are all dry. only the lowest portion of the floor is wet, and it is completely soaked. it leads me to believe the water enters from either at the base of the windshield where the plastic cowl is separated from the glass, or in the roof-body seam on top of the roof where the forward edge of the roof meets the top of the door jam. i have not taken it into the dealer yet, but plan to. in the meantime, i shop-vac'd the water out as best i could and keep it in the garage. i'm concerned because there are electrical cables under the front carpet and they are wet. *tr | |||
| STRUCTURE - BODY - DOOR - HINGE AND ATTACHMENTS | |||
| 02/08/2005 | 6000 | 2 | 09/20/2003 |
| A few months after purchasing my 2004 grand prix the back passanger door started making a clicking sound when opened and closed. i took it to the dealership and was informed that there is a plastic piece on the hinge that was broken and needed to be replaced. it is now a year later and the same door is making the same clicking noise. i took it back to the dealer, who advised me that the hinges just needed cleaned (? never heard of that before). i've had the car back for a week and it's making the noise again. guess who's warranty just expired?*ak | |||
| STRUCTURE - FRAME AND MEMBERS | |||
| 02/10/2009 | 68000 | ||
| Tl*the contact owns a 2004 pontiac grand prix gtp. the contact took the vehicle in for routine maintenance and was informed that it was completely rusted underneath. the mechanic stated that the entire frame needed to be replaced. the oil pan could barely be removed to perform a standard oil change. the failure and current mileages were less than 68,000. | |||
| 08/01/2005 | 56000 | 5 | 08/01/2005 |
| Dt: the contact stated there were multiple problems with the vehicle. each of these problems were included in the recalls 04v287000, 03v331000, 04v299000 and 05v046000. however, this vehicle was not included in the recalls due to vin. the brake pads have been replaced twice. | |||
| STRUCTURE - FRAME AND MEMBERS - UNDERBODY SHIELDS | |||
| 03/16/2006 | 70000 | 1 | 08/07/2004 |
| After going through automatic car wash, noticed that the carpeting on passenger's side, both front and back (just deep carpeted areas, not under seats) were completely saturated with water. water was cleaned out, and carpet dried. when we advised dealership service dept, they advised that we shouldn't take the car through car wash with underbody wash. our concern regardless of this, is that this quick trip through the car wash, created that much moisture, meaning there is a serious breach of the body integrity under the car.*jb | |||