Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| EQUIPMENT | |||||
| 020846009 | 03/01/2005 | 020846009A | 10014947 | Proper onstar cellular antenna mast usage. *tt | 05/12/2005 |
| 3050A | 01/01/2004 | 10009623 | 02-05 onstar equipped vehicles emitting beeping noise before connecting to onstar. *tt | 10/13/2004 | |
| 3047 | 01/01/2004 | 10009607 | 99 through 05 year vehicles, equipped with three-button onstar systems. *tt | 10/08/2004 | |
| 3011 | 01/01/2004 | 10008898 | When using voice recognition dialing, some numbers or commands may not be understood by the system especially the number two (2). *tt | 08/25/2004 | |
| 051402 | 05/14/2002 | 636667 | Several dealers have reported difficulty in ordering addtional headpones for entertainment equipped u-vans. *tt | 11/12/2002 | |
| 270901 | 09/27/2001 | 626424 | Subject regarding the rear parking aid diagnostics. *slc | 12/14/2001 | |
| 210901 | 09/21/2001 | 626284 | Subject regarding the dvd quick reference guide. *slc | 12/13/2001 | |
| 180901 | 09/18/2001 | 626208 | Customers may complain of wireless headphone failure. *slc | 12/13/2001 | |
| 200901 | 09/20/2001 | 626254 | Some customers may complain of a low humming noise on vehicles equipped with the dvd entertainment system. *slc | 12/13/2001 | |
| EQUIPMENT - ELECTRICAL | |||||
| 08-089 | 06/01/2008 | 10026586 | Gm: special coverage adjustment-analog onstar deactivation. fcc ruled in 2002 wireless carriers would no longer re required to support analog wireless network starting in 2008. *pe csc letter was received. updated 12/1/08. *pe | 11/14/2008 | |
| 000846004A | 03/01/2005 | 000846004B | 10014941 | Re-establishing communications with onstar center after battery disconnect. original not yet received. *tt | 05/12/2005 |
| 00372D | 01/01/2004 | 10007287 | Onstar system is attempting and/or completing phone calls which the operator of the vehicle did not initiate. *tt | 06/09/2004 | |
| EQUIPMENT - ELECTRICAL - AIR CONDITIONER | |||||
| 10242002 | 10/24/2002 | 10009504 | Flutter noise from the dashboard hvac vents. *tt | 10/04/2004 | |
| 020137008 | 12/01/2002 | 10000770 | Fluttering sound from instrument panel air vent. *tt | 03/31/2003 | |
| 020138004 | 12/01/2002 | 10000760 | Air conditioning is not cold enough. *tt | 03/28/2003 | |
| 020139008 | 12/01/2002 | 10000744 | Air conditioning (a/c) compressor inoperative, a/c cycles too often, insufficient cooling, diagnostic trouble code p0530. *tt | 03/28/2003 | |
| EQUIPMENT - ELECTRICAL - NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM) | |||||
| 08089-B | 11/01/2008 | 08089-C | 10027804 | General motors corp: special coverage adjustment; analog onstar deactivation. *pe updated 2/17/09. *pe | 02/09/2009 |
| EQUIPMENT - ELECTRICAL - RADIO/TAPE DECK/CD ETC. | |||||
| 01909 | 01/01/2004 | 10006815 | Technical support for dvd. *tt | 05/14/2004 | |
| 020844006 | 05/01/2002 | 634657 | Information regarding dvd stuck in dvd player. *tt | 10/04/2002 | |
| 100102 | 01/10/2002 | 629678 | Subject regarding owners manual rear seat audio headphones. *tt | 04/04/2002 | |
| 311001 | 10/31/2001 | 628077 | Concerns with missing loose-shipped parts for the entertainment system. *tt | 03/05/2002 | |
| 31082001 | 08/31/2001 | 625371 | Information regarding the dvd entertainment system . *yh | 11/20/2001 | |
| EQUIPMENT - OTHER - OWNERS/SERVICE/OTHER MANUAL | |||||
| 07012004 | 07/01/2004 | 10014251 | Oil life system reset procedures-trucks. buick terazza 2005, gmc sierra denali 2002-2003, gmc b7 chassis medium duty 2003-2005 and gmc 560 c-series 2003-2005 *sc | 04/29/2005 | |
| 010844005A | 10/01/2004 | 10012745 | Information on error codes on radio display their cause and corrective action. *eh | 03/14/2005 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| EQUIPMENT | |||
| 05/24/2007 | 70000 | 6 | 09/01/2000 |
| Tl*the contact owns a 2002 pontiac montana. the contact stated that the head gasket and the intake gasket had corroded from a cooling leak. she also experienced overheating and the only coolant that the dealer is telling her to use is dex cool. the contact stated that this type of coolant has been known to cause failures and that there should be some other type of coolant to use. she stated that the power door on the passenger side has signs of corrosion, the fuel gauge is erratic and prevents her from knowing the amount of fuel in the vehicle, the driver side front tire hub is loose, the overhead console for the temperature and compass has failed, and the air conditioning has a hole in the hose. according to the manufacturer, since the contact changed her own oil, that is the reason she is experiencing so many failures. therefore, the manufacturer stated that they are not liable. the vin is unknown. the current and failure mileages were 70,000. | |||
| 04/21/2004 | 35000 | 1 | |
| The van was not equipped with a warning sensor to indicate when the sliding door was closing. this resulted in toddler's foot being trapped in the sliding door when it was closed. the toddler only sustained a scratch because he was wearing winter boots at the time of the incident.*ak | |||
| EQUIPMENT - ELECTRICAL | |||
| 11/15/2002 | 0 | ||
| Problem with the head gasket during normal driving condition starting by over heating look like a thermostat problem but is not. head gasket fail and gas from the cylinders escape to the block of the engine causing to over heat and damage to the engine. | |||
| 11/15/2002 | 0 | ||
| There are modules that we keep having trouble with. they lock & unlock doors while driving, lock in ignition key receiver, turn on air bag warning light and disengage them, show "service engine" light, etc..i am told they control the headlights also. they are a vital part to the car\'s saftey because they control so many elements of the car. the tranmission has had numerous problem. wheels spin first and then engine locks in a few seconds later. they tried to repair it twice, then we drove just a few blocks from the dealership and had to bring car back (service records do not show this as an additional service) and had too bring it back again a few days later. now we are told that they are putting in a new transmission and refuse to consider the car a lemon because a new transmission is being put in. we have lost confidence in the car and consider it unreliable and unsafe. a new transmission only addresses one of the problems. we want out of the vehicle. it is currently in repair now, and we have had a rental car for almost two weeks. altogether, the car has been in service for about 43 days since we have owned it..just one year!! | |||
| 11/15/2002 | 0 | ||
| My vehichle is on it's fourth battery and only has 1200 miles . if the van is parked for more than a day then it drains the battery. they can't seem to find the problem. i told them to call the factory for help but i doubt if they will do so. | |||
| 07/02/2002 | 07/01/2002 | ||
| Car did not come with an ashtray and none according to the dealer is available in that model this year. what the dealer offered was a place in ashtray to go in the cupholder. this i took as a replacement to the un-offered and not available ashtray. however several weeks after getting this new car i was driving at night and went to put out my cigarette. because there was no light and the dashboard has no lights in that area my cigarette head hit the front of the cupholder dropping the lit head on the floor. immediate panic ensued resulting in me removing my eyes fron the road to recover the lit head of the cigarette. i asked the dealer if pontiac offered a light for that area and the answer was no,. i verified that with pontiac customer assistance and they said there is not even a smokers package available. i would have not upgraded from my 1998 montana which had an ashtray if i knew it didn't before taking delivery. this is not one of your major cases but should be looked at as a possible fire or safety hazard. *ak | |||
| EQUIPMENT - ELECTRICAL - AIR CONDITIONER | |||
| 06/10/2006 | 60000 | 1 | 07/20/2002 |
| Air conditioning doesn't work, 2) condenser/compressor failed. very costly repair, unae to fix it at this time due to cost. *ak | |||
| 04/28/2006 | 53667 | 2 | 09/01/2004 |
| The a/c on my 2002 montana van was blowing warm in april 2006. at that time my van had 54k miles on it. since summer was right around the corner, i brought the van to my mechanic and an a/c leak test was performed. $961.91 later, the a/c condenser was replaced along with the necessary parts for it. (official diagnosis = replace leaking a/c condenser. evacuate and recharge system to specs) august came and once again the a/c was acting up. the air was not very cold and there was a hissing / fluttering noise coming from the vents. i brought the van back to my mechanic. at this time the mileage was 58k. this time it was the rear a/c line/hose that was the problem. my mechanic stated that he typically sees the rear a/c of montana vans having issues first, not the condenser. and he had checked the rear first back in april and it was fine. so, $482.64 later the following had been fixed: remove & replace leaking rear evaporator feed a/c tube. evacuate and charge system to specs. after reading the other complaints, i feel that there may be a pattern here or at least gm did not use efficient parts when they put the a/c units in these vehicles. *jb | |||
| 04/20/2006 | 2 | 11/14/2002 | |
| (1) bought vehicle as a certified used vehicle with 20,000 miles on it. just before 32,000 miles, the a/c started blowing warm air. the condenser was replaced due to a crack in it. (2) vehicle now has only about 75,000 miles on it. once again, a/c started blowing warm air. dealer is telling us that condenser has a leak again. as an aside, the dealer says if we pay for replacement it has a lifetime warranty, but previous service under vehicle-warranty does not have a lifetime warranty... inconsistent! *nm | |||
| 11/01/2005 | 1 | ||
| My van only had 70,000 miles on it when the air conditioner went out on it, i have only purchased gm vehicles and have never seen this so early in the mileage. my repair man is telling me he is seeing this more and more in 02 montana's and it will cost over $900.00 to repair. will there be a recall on this?*jb | |||