Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| VISIBILITY - GLASS, SIDE/REAR | ||||||||||||||||
| 08V162000 | TOYOTA MOTOR NORTH AMERICA, INC. | from 01/18/2002 to 04/26/2004 | V (Vehicle) | 662178 | 04/16/2008 | ODI | GENERAL MOTORS CORP. | 04/10/2008 | 04/10/2008 | |||||||
| Defect Summary | Toyota is recalling 662,178 my 2003-2004 corolla, corolla matrix and pontiac vibe vehicles equipped with power windows. the driver and front passenger door glass bolts may loosen and come off, causing the door glass to separate from the window regulator. due to the components becoming loose and possibly rattling, an abnormal noise may be heard from the driver and /or front passenger door when operating the power windows. | |||||||||||||||
| Consequence Summary | The door glass may separate from the window regulator, bind and shatter during operation of the power windows, causing driver distraction and/or injury. | |||||||||||||||
| Corrective Summary | Dealers will replace the driver and front passenger door glass bolts with newly designed bolts free of charge. the recall began on april 16, 2008 to toyota owners. the recall began on may 21, 2008, for pontiac owners. owners may contact toyota at 1-888-270-9371 or pontiac at 1-800-620-7668. | |||||||||||||||
| Notes | Toyota recall no. 80a/gm recall no. 07273.customers may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov. | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| VISIBILITY - SUN ROOF ASSEMBLY | |||||
| 040857001 | 01/01/2004 | 10011134 | Sunroof water management. *tt | 01/03/2005 | |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| VISIBILITY | ||||||
| EA08004 | GENERAL MOTORS CORP. | 02/05/2008 | 05/01/2008 | SIDE FRONT POWER WINDOW SHATTERS | 08V162000 | |
| For the subject vehicles, there is a possibility that the retention force of the regulator bolts which attach the front side window glass to the power window regulator may not be sufficient due to an interference of the retention nut and the bolt shoulder radius.in this condition the bolt may become loose, causing a loud noise to be generated when the window is raised or lowered.if the vehicle and the power window are continuously operated in this condition, the bolt may completely separate, causing the glass to become misaligned, and in the worse case, the glass may shatter during operation of the power window.general motors corporation (gm) and toyota north america, inc. (toyota) will conduct a safety recall on the pontiac vibe, toyota corolla and toyota matrix vehicles to replace the regulator bolt with a bolt and washer.gm will recall 122,593 my 2003-2004 pontiac vibe vehicles.odi is aware of a total of 16,045 warranty and goodwill claims, 274 field and consumer reports, and 23 injuries for these vehicles.toyota will recall 415,341 my 2003-2004 toyota corolla vehicles. odi is aware of a total of 6,601 warranty claims, 150 field and consumer reports, and 11 injuries for these vehicles.toyota will recall 124,244 my 2003-2004 toyota corolla matrix vehicles.odi is aware of a total of 2,198 warranty claims, 113 field and consumer reports, and 6 injuries for these vehicles.odi is aware of a total of 24,843 warranty claims, 537 field and consumer reports, and 40 injuries for 662,178 my 2003-2004 vehicles.the recall is identified by nhtsa number 08v-162. | ||||||
| PE07049 | GENERAL MOTORS CORP. | 09/27/2007 | 02/05/2008 | SIDE FRONT WINDOW SHATTERS | ||
| The subject vehicle is manufactured by new united motor manufacturing, inc. (nummi) in fremont, california.nummi is a joint venture between general motors and toyota.toyota is responsible for responding to this nhtsa investigation.toyota reports that its evaluation is incomplete at this time, however; toyota has identified two issues that can contribute to side window glass breaking.in its january 11, 2008 letter to odi, toyota stated that a majority of the reports included in this response are most likely related to the loosening of the window regulator bolts.the second issue is, less predominantly, the interference of the side window glass with the door check link....odi has received 46 consumer complaints alleging that the driver and/or passenger power front window shattered, and/or the window makes a popping/clicking noise during operation.a loosening of the window regulator bolts may product a popping noise while operating the window.the power window system in the vibe is also used in the toyota corolla and the toyota corolla matrix.toyota identified 203 complaints for model year (my) 2003-2004 pontiac vibe; and, 254 complaints for my 2003-2004 toyota corolla and toyota corolla matrix alleging that the side front power window shattered and/or made a popping/clicking noise during operation.toyota is still monitoring and evaluating this issue.this investigation has been upgraded to an engineering analysis (ea08-004) to further investigate this issue . | ||||||
| VISIBILITY - GLASS, SIDE/REAR | ||||||
| EA08004 | GENERAL MOTORS CORP. | 02/05/2008 | 05/01/2008 | SIDE FRONT POWER WINDOW SHATTERS | 08V162000 | |
| For the subject vehicles, there is a possibility that the retention force of the regulator bolts which attach the front side window glass to the power window regulator may not be sufficient due to an interference of the retention nut and the bolt shoulder radius.in this condition the bolt may become loose, causing a loud noise to be generated when the window is raised or lowered.if the vehicle and the power window are continuously operated in this condition, the bolt may completely separate, causing the glass to become misaligned, and in the worse case, the glass may shatter during operation of the power window.general motors corporation (gm) and toyota north america, inc. (toyota) will conduct a safety recall on the pontiac vibe, toyota corolla and toyota matrix vehicles to replace the regulator bolt with a bolt and washer.gm will recall 122,593 my 2003-2004 pontiac vibe vehicles.odi is aware of a total of 16,045 warranty and goodwill claims, 274 field and consumer reports, and 23 injuries for these vehicles.toyota will recall 415,341 my 2003-2004 toyota corolla vehicles. odi is aware of a total of 6,601 warranty claims, 150 field and consumer reports, and 11 injuries for these vehicles.toyota will recall 124,244 my 2003-2004 toyota corolla matrix vehicles.odi is aware of a total of 2,198 warranty claims, 113 field and consumer reports, and 6 injuries for these vehicles.odi is aware of a total of 24,843 warranty claims, 537 field and consumer reports, and 40 injuries for 662,178 my 2003-2004 vehicles.the recall is identified by nhtsa number 08v-162. | ||||||
| PE07049 | GENERAL MOTORS CORP. | 09/27/2007 | 02/05/2008 | SIDE FRONT WINDOW SHATTERS | ||
| The subject vehicle is manufactured by new united motor manufacturing, inc. (nummi) in fremont, california.nummi is a joint venture between general motors and toyota.toyota is responsible for responding to this nhtsa investigation.toyota reports that its evaluation is incomplete at this time, however; toyota has identified two issues that can contribute to side window glass breaking.in its january 11, 2008 letter to odi, toyota stated that a majority of the reports included in this response are most likely related to the loosening of the window regulator bolts.the second issue is, less predominantly, the interference of the side window glass with the door check link....odi has received 46 consumer complaints alleging that the driver and/or passenger power front window shattered, and/or the window makes a popping/clicking noise during operation.a loosening of the window regulator bolts may product a popping noise while operating the window.the power window system in the vibe is also used in the toyota corolla and the toyota corolla matrix.toyota identified 203 complaints for model year (my) 2003-2004 pontiac vibe; and, 254 complaints for my 2003-2004 toyota corolla and toyota corolla matrix alleging that the side front power window shattered and/or made a popping/clicking noise during operation.toyota is still monitoring and evaluating this issue.this investigation has been upgraded to an engineering analysis (ea08-004) to further investigate this issue . | ||||||
| VISIBILITY - POWER WINDOW DEVICES AND CONTROLS | ||||||
| PE07049 | GENERAL MOTORS CORP. | 09/27/2007 | 02/05/2008 | SIDE FRONT WINDOW SHATTERS | ||
| The subject vehicle is manufactured by new united motor manufacturing, inc. (nummi) in fremont, california.nummi is a joint venture between general motors and toyota.toyota is responsible for responding to this nhtsa investigation.toyota reports that its evaluation is incomplete at this time, however; toyota has identified two issues that can contribute to side window glass breaking.in its january 11, 2008 letter to odi, toyota stated that a majority of the reports included in this response are most likely related to the loosening of the window regulator bolts.the second issue is, less predominantly, the interference of the side window glass with the door check link....odi has received 46 consumer complaints alleging that the driver and/or passenger power front window shattered, and/or the window makes a popping/clicking noise during operation.a loosening of the window regulator bolts may product a popping noise while operating the window.the power window system in the vibe is also used in the toyota corolla and the toyota corolla matrix.toyota identified 203 complaints for model year (my) 2003-2004 pontiac vibe; and, 254 complaints for my 2003-2004 toyota corolla and toyota corolla matrix alleging that the side front power window shattered and/or made a popping/clicking noise during operation.toyota is still monitoring and evaluating this issue.this investigation has been upgraded to an engineering analysis (ea08-004) to further investigate this issue . | ||||||
| EA08004 | GENERAL MOTORS CORP. | 02/05/2008 | 05/01/2008 | SIDE FRONT POWER WINDOW SHATTERS | 08V162000 | |
| For the subject vehicles, there is a possibility that the retention force of the regulator bolts which attach the front side window glass to the power window regulator may not be sufficient due to an interference of the retention nut and the bolt shoulder radius.in this condition the bolt may become loose, causing a loud noise to be generated when the window is raised or lowered.if the vehicle and the power window are continuously operated in this condition, the bolt may completely separate, causing the glass to become misaligned, and in the worse case, the glass may shatter during operation of the power window.general motors corporation (gm) and toyota north america, inc. (toyota) will conduct a safety recall on the pontiac vibe, toyota corolla and toyota matrix vehicles to replace the regulator bolt with a bolt and washer.gm will recall 122,593 my 2003-2004 pontiac vibe vehicles.odi is aware of a total of 16,045 warranty and goodwill claims, 274 field and consumer reports, and 23 injuries for these vehicles.toyota will recall 415,341 my 2003-2004 toyota corolla vehicles. odi is aware of a total of 6,601 warranty claims, 150 field and consumer reports, and 11 injuries for these vehicles.toyota will recall 124,244 my 2003-2004 toyota corolla matrix vehicles.odi is aware of a total of 2,198 warranty claims, 113 field and consumer reports, and 6 injuries for these vehicles.odi is aware of a total of 24,843 warranty claims, 537 field and consumer reports, and 40 injuries for 662,178 my 2003-2004 vehicles.the recall is identified by nhtsa number 08v-162. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VISIBILITY | |||
| 03/29/2012 | |||
| I have owned this car since 2003, in 2008 i had failure of the power window on the passenger side, it was fixed by the dealer and i was told to return if problems occured in the drivers side window. yesterday i heard the familiar clunk of the window and know it is the same issue as the recall in 2008. i spoke to a representative at gmc (colin) via email and was told this recall is no longer valid. is this true, i thought recalls were good for 10 years. what to do? pontiac is out of business? | |||
| 03/28/2011 | 117625 | ||
| While driving home on the expressway (during rush hour) at around 65 mph there was a sudden extremely loud noise. i had no idea what this was and looked around the vehicle and discovered that the sunroof had completely shattered. it being michigan and in the 30's it has been closed the entire season. i was not driving near or under an overpass at the time so i do not believe anything was dropped on it. after searching online i discovered i am not the only one who has had this happened to them. the vehicle was involved in a safety recall (07273) with the driver and passenger windows as they would suddenly break as well. this service was completed. could this be related? | |||
| 01/01/2011 | 79000 | ||
| There was a recall to replace bolts that hold the front windows onto the door window regulator of the 2003 pontiac vibe. i had the bolts replaced at the dealer, so the window would not shatter while driving or fall into the door frame. well, replacing the bolts does not prevent this from happening. the window still fell into the door frame anyway and can shatter at anytime. the plastic clips that the replacement bolt screws into breaks easily which results in either the window shattering while driving and/or falling into the door frames. therefore, the recall did not prevent this very unsafe event from happening. please institute a recall for the plastic clips on the front windows to solve the problem that the initital recall was supposed to have addressed, but did not. | |||
| 06/25/2010 | 140000 | ||
| Tl-the contact owns a 2003 pontiac vibe. the vehicle has previously been serviced for the recall associated with nhtsa campaign id number 08v162000. the contact stated that while the vehicle was sitting in the parked position the front drivers side window shattered. the vehicle was taken to an authorized dealer where the contact was told they could not help her. the vehicle was not serviced. the failure and current mileages were 140,000. sm. | |||
| 01/01/2006 | 50000 | 1 | |
| Had the bolts in the window units replaced from previous recall, but did not fix my problem. the drivers side window clicks and pops when being activated up and down. the window will not track right when going up and i have to use both hands to get it into the weather strip. during the bolt recall on the window the dealer said i needed a new window regulator and weather strip. cost around $250. *tr | |||
| 12/05/2008 | 59626 | ||
| Tl*the contact owns a 2003 pontiac vibe. the contact heard a loud noise after he started the ignition and activated the power window. the vehicle was taken to the authorized dealer for inspection and they stated that the failure was related to the door check link. the vehicle was repaired. the door glass bolts and window regulator were previously repaired. nhtsa campaign id number 08v162000 (visibility; glass, side/rear) was referenced. the failure and current mileages were 59,626. | |||
| 01/08/2009 | 59000 | 1 | |
| Driver's side door glass makes loud snapping noise when glass is lowered. sounds like something will break. took to pontiac dealer, and he reports that i need a new check link because it is interfering with the window mechanism. cost is $130 for part and 1hr labor to install. found odi #pe07049 to identify same issue on same make, model, and year of car. *tr | |||
| 11/05/2008 | 1 | ||
| After having the recall done on my 2003 vibe, for the replacement of bolts in the power window mechanism. in august i again began experiencing loud cracking noises and screeching upon operation of the windows. i was told to return to the dealership that performed the recall to have it checked. they examined the windows and the mechanics heard the noises but weren't able to determine a cause. they lubricated the mechanism, for which i had to pay,and said i should not have any further problem. however, if i did have any more trouble the cost would be my responsibility. i used the windows very little because i had no confidence in the repair. i began to hear the noises again. yesterday, upon returning from taking my mother to her heart specialist, i stopped near our mail box. my mother opened the passenger side window about 2/3 of the way. as she started to reach through the opening, to the get the mail, the window exploded. i say exploded because the force at which it shattered was so great the it threw glass onto the roof of the car. fortunately no one was hurt. my mother was covered in glass, as was the passenger side of the car. glass also hit my daughter who was in the back seat. *tr | |||
| 06/01/2007 | 30000 | 1 | |
| Driver's side window pops when going up & down. it is intefering with the door check link. this will likely break the glass at some point. *tr | |||
| 05/03/2008 | 84000 | 1 | |
| Driver window shattered after loud noise. window shattered in my face. dealer would not acknowledge gm recall and pontiac has not been helpful. i paid $350 to get it fixed. this was a very dangerous situation on a busy interstate and they don't seem to care their vehicle is defective. *tr | |||
| 1 | |||
| The glare from the sun causes poor visibility of the numbers on the instrument panel. *ak | |||
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - WINDSHIELD - BLOWER | |||
| 10/20/2003 | 18000 | 1 | 12/24/2003 |
| Defroster for the front windshield stopped operating, causing poor visibility. dealer found that door actuator broke, but made no repairs. according to the dealer, this was a very frequent problem. *ak 2003 pontiac vibe experiencing problems with defroster for the front windshield. defroster failed causing poor visibility. the cause for the malfunction was due to the door actuator that broke.*mr | |||
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - WINDSHIELD - HEATER CORE | |||
| Consumer called complaining about having problems with a real bad smell that comes from the ventilator system. also stated that this problem comes everytime the vehicle comes to a full stop. dealer was contacted and stated that there is nothing wrong with the vehicle as far as testing the vehicle. ts | |||
| VISIBILITY - GLASS, SIDE/REAR | |||
| 01/01/2007 | 50000 | ||
| Tl* the contact owns a 2003 pontiac vibe. the contact stated the front driver and passenger side power windows were inoperable. the window bolts were previously replaced under nhtsa recall campaign id number: 08v162000 (visibility: glass, side/rear). the manufacturer advised to take the vehicle to the dealer for diagnostic testing. the contact had not yet taken the vehicle in for further inspection. the failure mileage was 50,000 and the current mileage was 100,000. | |||
| 05/01/2008 | 50000 | 2 | 10/01/2006 |
| Tl*the contact owns a 2003 pontiac vibe. the contact hears a horrific popping and squeaking sound whenever the front passenger side window is rolled halfway down. in may of 2008, she received a recall notice for nhtsa campaign id number 08v162000 (visibility:glass, side/rear). the vehicle was repaired according to the recall, but the failure recurred one year later with the same window. the dealer stated that they would have to take apart the window to diagnose the failure; however, they would not be responsible for the repair cost. the contact believes that the diagnostic repair should be free since the vehicle was included in the recall. the failure mileage was 50,000 and current mileage was 60,000. updated 08/14/09. *lj updated 08/17/09/ *jb | |||
| 05/02/2009 | 70000 | 1 | |
| In may of 2009 while driving my car on the throgs neck bridge i heard a crash and a thump from the drivers side door. i grabbed onto the glass and held it in place. i was able to lock the window so it would not go down and proceeded on my way. i took it to a pontiac dealership in massachuttes and i was told all damages would be covered because it was due to the recall number 08v162000 the door bolts that hold the window in place broke causing the window to crash and the glass to shatter. i was unable to get the window fixed in massachuttes so i brought the car to the dealership in old westbury, new york. this dealership gm pontiac in hicksville told me nothing was covered except the bolts. i called the pontiac dealership and one person told me that the pontiac will cover the window. the dealership would not take my word for it and called pontiac themselves they spoke with a different individual and they said that it wasn't covered. they then quoted me at 700.00 dollars to get everything fixed. i refused service. currently i have called everyday to see what they mix up is and no one returns my phone calls. *tr | |||
| 04/01/2009 | 59000 | 1 | 03/24/2007 |
| Tl*the contact owns a 2003 pontiac vibe. he received nhtsa campaign id number: 08v162000 ea08004, component: visibility:glass, side/rear). the dealer stated that their vehicle did not apply to the recall. eleven months later when he attempted to roll down the power windows, there was a popping and cracking noise. an independent mechanic stated that the window regulator failed and was recalled. the manufacturer refused to authorize the repair. the failure mileage was 59,000 and the current mileage was 75,440. updated 05/13/09 *cn the consumer stated he didn't believe the recall repair was ever corrected. he was still experiencing problems a day after the repair was supposedly done. updated 05/13/09.*jb | |||
| 01/01/1901 | 1 | ||
| Recall notice for 2003 pontiac vibe regarding the bolts in the front and passenger side doors. consumer has issues with reimbursement. *nj the consumer stated she began having problems with the bolts in the driver side door in 2006. it was causing the window to stick and making clicking noises. the consumer received a recall notice in the mail which stated reimbursement may be possible. gm informed the consumer she was not eligible for reimbursement since it was already fixed under recall; and gm only pays for repairs once. *jb | |||
| 06/26/2008 | 95000 | 1 | |
| My pontiac vibe was involved in a recall because screws were becoming defective and causing damage to the window regulator, and broken windows. the local pontiac dealership replaced the screws, put the door back together, and informed me that the regulator was bent. when i took the car to the dealership the main problem was that the window would fall when i would attempt to roll the window down, and put great pressure on the window. they told me that the regulator was my problem, and that it would costs me $300 to repair. although this was the potential hazard leading to the recall. i am ashamed that gm and their dealers have no more concern for the safety of their customers than they demonstrated to me. i very strongly feel that gm should replace the regulator in the driver door of my vibe. tonight i inadvertently pressed the button that does roll this window down while traveling down the interstate and it very nearly broke because of the undue pressure exerted on the glass. *tr | |||
| 07/01/2008 | 99534 | 1 | 04/01/2003 |
| Tl*the contact owns a 2003 pontiac vibe. the contact had her vehicle repaired in june of 2008 according to nhtsa campaign id number 08v162000 (visibility:glass, side/rear). while driving approximately 55 mph, the passenger side front window almost came out of position. the dealer stated that her window regulator failed; therefore, the contact would have to be responsible for the $300 repair costs. the vehicle has not been repaired. the contact is in the process of notifying the manufacturer. the failure and current mileages were 99,534. updated 07/29/08 *bf the consumer stated the recall was perfomred. updated 08/07/08 | |||
| 11/13/2007 | 1 | ||
| 2003 pontiac vibe with a recall for power windows. consumer states that he scheduled an appointment as indicated on the recall. he was informed that the parts wouldn't be available for 3 more days. *kb the consumer stated he experienced the window failure in nov 2007, however his claim was denied, because according to chevrolet, the parts that were replaced, were not the parts covered by the recall. *jb | |||
| 11/08/2005 | |||
| Tl*the contact owns a 2003 pontiac vibe. whenever the contact rolls the front driver or passenger window up or down, the window appears loose. the windows also make a popping and rattling sound. the failure began when the vehicle was purchased and has since worsened. nhtsa campaign id number ea08004 (visibility:glass, side/rear) was referenced; however, the contact was informed that pontiac does not have a safety recall. he was further informed that toyota only performs the recall repairs on the toyota versions of the vehicle. the current mileage was 90,000 and the failure mileage was unavailable. | |||
| 04/23/2006 | 95170 | 2 | 04/05/2006 |
| Both windows shattered on my 2003 vibe. *tr | |||
| 03/26/2008 | 85000 | 1 | 05/11/2005 |
| Window made clicking popping noise as it was going up, then exploded. *tr | |||
| 06/10/2007 | 50000 | 1 | 02/01/2003 |
| I was rolling up the front passenger window of my pontiac vibe and the glass exploded. *tr | |||
| 03/12/2008 | 80121 | 5 | 07/20/2005 |
| I have a 2003 pontiac vibe and my passenger window has been making popping and clicking noises while being rolled up or down for a few months, then recently it got stuck as it was being rolled back up and it shattered. *tr | |||
| 07/07/2007 | 1 | 03/15/2003 | |
| I read article in the cleveland plain dealer regarding the pontiac vibe front passenger window popping and not going down and shattering. this happened to me. i took the car into a pontiac dealer but they did not acknowledge any other prior complaints? they did call in a glass guy who replaced the window and i paid for it? *tr | |||
| 02/04/2008 | 66484 | 1 | 06/16/2003 |
| Tl*the contact owns a 2003 pontiac vibe. while rolling the front driver side window down, the glass fell completely off track. the contact was able to catch it before it shattered. the dealer replaced the window with sash clips and replaced the window channel with weather strips. the dealer agreed that the repair should prevent this failure from recurring. the contact read about the window failure in a newspaper on february 22, 2008. the vehicle does not have antilock brakes. the failure mileage was 66,484 and current mileage was 67,000. | |||
| 02/15/2008 | 1 | 08/15/2003 | |
| Driver side window became stuck and shattered when trying to get it back into position. *tr | |||
| 12/05/2007 | 58259 | 1 | 02/07/2005 |
| 1. driver window makes cracking/breaking noise when window is being rolled down. when closing the driver door, window shakes inside door panel. 12/5/07 2. awful smell when car is stopped completely. (smells like a stink bomb went off in the car). since 2/05. *tr | |||
| 06/27/2005 | 37000 | 2 | 04/17/2003 |
| Tl*the contact owns a 2003 pontiac vibe. the contacts spouse pressed the automatic button to open the driver side front window. when she pressed the button to close it, the window shattered. the driver side window was replaced by the dealership. the passenger side front window began to make an unusual noise after the driver side window was replaced. a glass company made adjustments, but the contact does not know what adjustments were made. the current mileage was 73,000 and failure mileage was 37,000. updated 01-10-08. *kb updated 12/31/07 *tr | |||
| 07/25/2005 | 42 | 1 | 12/05/2002 |
| 2003 pontiac vibe parked, trying to wind up window, drivers side window shattered when 3/4 up. took it to glass specialist who replaced it ($130.47), then had to go back to dealership as glass was loose ($78). *tr | |||
| 09/16/2007 | 45000 | 1 | 03/28/2002 |
| The passenger side window shattered when the power window was raised. *jb | |||
| 08/04/2007 | 88760 | 2 | 04/07/2005 |
| 2003 pontiac vibe...have had to have driver side power window repaired twice. first time a popping sound and window shifted off center. 2nd time, while driving, raising the window, a popping noise and it shattered all over me. passenger side window now making a slight popping noise when being raised. *tr | |||
| 10/04/2007 | 1 | 03/12/2002 | |
| Hearing a popping sound at 2 separate times while raising the driver's side window. have concern that window may bind or break. popping sound has been occurring for the past several months everytime that the windows is raised. window does not show any evidence of damage at this time. *tr | |||
| 09/14/2007 | 66000 | 1 | |
| 2003 pontiac vibe front passenger side window shattered when putting the window up on or about sept 14, 2007. *jb | |||
| 07/10/2007 | 62000 | 1 | |
| The drivers side front power window shattered while being raised. there was odd noises similar to clicking and the operation seemed impaired just prior to the breakage. the window was replaced in july 2007 and now is making similar noises as before leading to believe that the incident could re-occur. minor cuts to face and hands occurred when the window shattered and in the subsequent cleanup. *jb | |||
| 10/22/2006 | 1 | ||
| 2003 pontiac vibe driver window exploded in october of 2006. pontiac covered the expense after a fight. they wanted to charge me over $400 to replace the window. i was not injured but there was so much glass all over my car, it was even under the passenger seat. *tr | |||
| 11/25/2006 | 83000 | 4 | 09/10/2003 |
| I just heard about the investigation into the pontiac vibe regarding the front windows. i too have had this problem, it started with the driver's side window and at first it was a popping and cracking nose and then the window just slammed to the bottom of the door. i took my car in to be fixed under my extended warranty and it was. however that didn't stop the problem i have since have had to take the vehicle in 3 different times and every time they had to replace the glass because it had shattered at the bottom. now the same problem is happening to the passenger's side window. *tr | |||
| 08/24/2007 | 79000 | 2 | |
| Side front windows on 2003 pontiac vibe shattered while raising electric windows. both sides shattered on separate days this summer. drivers side caused cuts to face and arms. both windows were replaced. *jb | |||
| 09/28/2007 | 47225 | 1 | 06/30/2003 |
| This evening i put up the passenger window on my 2003 pontiac vibe. when it reached the almost closed point it made a loud pop noise and rattle. i put the window back down to see what happened and when i tried to put it back up it wouldn't go up the whole way. then i drove home w/ the window open. when i arrived home i tried to put the window back down and there was a loud pop and the window just exploded. the glass flew into the car and cut my arm. *jb | |||
| 08/25/2007 | 1 | ||
| Driver's side window grinds and pops when it is partially rolled down. i have been researching this and this is a consistent problems with these vehicles. i am taking it to a mechanic before it gets to the point of the glass exploding. this should be investigated further since it could be a potential deadly situation considered their glass could explode at any time while driving. i would like to urge you to encourage gm/pontiac to do the right thing and accept some responsibility for these manufacturing defects instead of letting these costs be passed on to their consumers. *tr | |||
| 06/16/2007 | 1 | 03/27/2003 | |
| While parked raised the driver's window and it imploded, spraying glass all through the interior and approximately 10 meters outside of the vehicle. cuts were susstained on arms and legs. *ak | |||
| 06/13/2005 | 1 | ||
| With no warning car was parked in driveway. started the vehicle and my 11 year old son used the button to raise the power passenger door window in the front and the winodow exploded with ut warning. son was sprayed in face with exploding glass. thank goodness no cuts. *ak | |||
| 09/11/2006 | 95000 | 2 | 12/19/2002 |
| The front bolt that holds & supports the window on the track came loose on both the driver and passenger sides of my car 2003 pontiac vibe. once the bolt dislodges, the window will come off the track during the rolling down of the window. rolling up the window with power window option, the window will shatter with a big bang, sending splinters of glass over the driver or passenger. both times that this happen to me, i was driving, luckily i was on a country road with no traffic. *nm | |||
| 06/21/2006 | 20000 | 1 | 01/01/2003 |
| Dt*: the contact stated while opening the passenger side door the window shattered. the vehicle was taken to an independent glass shop where the window was replaced. the mechanic mentioned that they had received several vehicles with the same issue and recommended that the contact speak to the dealer. the dealer was contacted who determined the vehicle was no longer under warranty therefore they would not replace window. updated *jb | |||
| 04/22/2004 | 22065 | 1 | 03/24/2004 |
| While in the driveway, the vehicle was parked and without, the warning the rear glass shattered. *ak when the rear gate was touched to open the window, it exploded. pontiac replaced the window and said that they weren't sure why the problem occurred. *sc the consumer and another person were slightly injured. *jb | |||
| VISIBILITY - POWER WINDOW DEVICES AND CONTROLS | |||
| 06/15/2008 | 79000 | ||
| Tl*- the contact owns a 2003 pontiac vibe. the contact was driving approximately 2 mph and the power window glass abruptly released downward inside of the doors without assistance. also, the failure occurred whenever the windows were locked. the vehicle was taken to an authorized dealer for diagnostic test. the failure was related to a defective part that secured the window glass. the windows were repaired on two separate occasions. the failure mileage was 79.000. the current mileage was 95,000. | |||
| 07/14/2008 | 66306 | 1 | |
| The passenger side window on my 2003 pontiac vibe jumps out of position when the power windows are operated. i have had the factory recall on the bolts on this window which the dealer did, but when the dealer gave me back the car from replacing the bolts, the window was worse at jumping out of the window and almost broke. i can not operate the window because it jumps out at an angle and makes a loud noise. the dealer said they think the power window regulator on that side broke although it was not that way when we brought it in. it also looks as if the door stop may be hitting the window when the power windows are operated. this window has made some noises or not operated properly off and on since i bought the car new and i brought it in to the dealer a couple times while under warranty, but since the problem was off and on at that time, they could not find the problem. now it happens all the time and so i can not use the window at all. the dealer wont fix the problem as they say they do not consider it as part of the recent recall even though it is the same problem and it is unclear to me if they did the recall fix properly or if they made the problem worse. luckily no one has been injured yet, but if i use the window, someone would be. *tr | |||
| 06/24/2008 | 46263 | 1 | |
| Recall on pontiac vibe # 07273a, may 28, 2008 i own a 2003 pontiac vibe, which has the above recall. the recall consists of defective bolts, which attach the front door windows to the window regulator. the recall states that the defective bolts could loosen and the window may become loose and shatter. the above-mentioned problem occurred to my vibe january 8, 2008, before the recall was announced. the glass did drop out of the track and i brought it to a dealer for repair. the window glass was scratched when the window fell from the track. i have an extended warranty and the repair was completed but the glass was not covered. in early june i received a recall note on the vibe describing the exact problem and brought the vehicle in to have the work completed. i advised the service consultant of the previous repair and showed him the scratch in the glass. he stated that he did not think gm would pay for the glass but would ask the service manager. the manager stated i would have to call pontiac to see if they would replace the glass. i called pontiac (800-620-7668) and was given a case number of (71-637104061). after speaking with five different people over the course of seven days i was advised that gm would not replace the window because it did not shatter. i can provide documents and repair orders on request. *tr | |||
| 07/01/2007 | 73000 | 1 | |
| No actual failure, yet. however, front passenger electric window clicks when being put down. if the window is part way down it rattles when the door is closed (the driver's side does not). i am submitting this after having read that this problem is under investigation and possible subject to a recall. it has been occurring for several months. *tr | |||
| 01/01/2004 | 5200 | 1 | 01/01/2004 |
| Own a 2003 pontiac vibe, car runs great, but have had problems with both front windows going up and down, they want to track wrong in the window guide weather gadget and flutter loudly and violently when traversing. left front door window switchpack has long ago fell apart (the bezel that holds switch firmly in the door panel) this condition was always with this car from day 1 of our ownership. thank you for your time. *tr | |||
| 05/03/2006 | 51000 | 1 | 08/13/2003 |
| The driver side power window made a clicking noise during operation and would bind up when it got to the top. the left front regulator was faulty and needed to be replaced. *tr | |||
| 05/29/2006 | 72000 | 1 | 08/13/2003 |
| My car was parked and i was in the driver's seat. i used the power window button to lower the passenger side front window. the window seemed to hesitate/stick. then the window shattered. the parking lot and the interior of my car was covered in glass. the window glass and window motor needed to be replaced. *tr | |||
| 03/22/2008 | 13000 | 1 | |
| My 2003 pontiac vibe passenger power window shattered with a loud bang while being raised. this happen while driving down the road at 55 mph. all passengers were covered with glass but all were lucky and didn't get glass in their eyes or any cuts. it could have also caused an accident causing loss of control. *tr | |||
| 03/17/2007 | 95000 | 2 | 03/25/2004 |
| Window regulator on front passenger door continues to break causing cable to come off track and tangle in door and window tabs to break off requiring repair (approx $250 usd). window has to be taped up to prevent from falling out of car while driving. *tr | |||
| 12/05/2007 | 58259 | 1 | 02/07/2005 |
| 1. driver window makes cracking/breaking noise when window is being rolled down. when closing the driver door, window shakes inside door panel. 12/5/07 2. awful smell when car is stopped completely. (smells like a stink bomb went off in the car). since 2/05. *tr | |||
| 08/01/2007 | 50000 | 5 | 04/01/2007 |
| Tl*the contact owns a 2003 pontiac vibe. when the contact pressed the button to roll down the driver side window, it made a popping noise. he stated that the window could possibly crack and break while driving, which he considered to be a safety defect. when the vehicle was first purchased, the driver side window did not work and was repaired by the dealer. the contact now believes the failure may have been part of the defect. he took the vehicle to the dealer and they installed a new window mechanism; however, the failure recurred. the failure mileage was 50,000 and current mileage was 51,000. updated 12/12/2007 *bf updated 12/12/07 *tr | |||
| 07/23/2007 | 32000 | 1 | 12/07/2002 |
| Tl*the contact owns a 2003 pontiac vibe. while the vehicle was parked, the driver side window shattered as it rolled up. the contact called the dealer to check for a defect and they informed him that there were no failures with the window. the contact drove the vehicle and had the failure repaired by a local glass repair shop. the current mileage was 33,000 and failure mileage was 32,000. | |||
| 07/25/2005 | 42 | 1 | 12/05/2002 |
| 2003 pontiac vibe parked, trying to wind up window, drivers side window shattered when 3/4 up. took it to glass specialist who replaced it ($130.47), then had to go back to dealership as glass was loose ($78). *tr | |||
| 08/08/2007 | 38000 | 20 | 05/05/2003 |
| Tl*the contact owns a 2003 pontiac vibe. the contact heard an unfamiliar noise while rolling down the front driver side window. the noise sounded like metal rubbing against glass, as if the window was off track. a dealer has not diagnosed the failure, however, it is related to nhtsa action number pe07049. the vehicle does not have antilock brakes. the failure mileage was 38,000 and current mileage was 41,000. | |||
| 04/04/2003 | 30000 | 120 | 04/02/2003 |
| Tl*the contact owns a 2003 pontiac vibe. when attempting to raise the front passenger side window, it made a very loud noise as if it were breaking. the contact has not had the window inspected by a dealer or manufacturer. the failure mileage was 30,000 and current mileage was 33,000. the consumer stated informed by dealer the cost of repair would be $88 if gm is responsible will pay cost of repairs if not consumer will be held responsible. the consumer declined repairs and would pay out of pocket for repairs. updated 10/24/07 *tr | |||
| 08/26/2007 | 58000 | 2 | 01/09/2007 |
| Window on my 2003 pontiac vibe exploded once and brackets broke again after first repair!!! seems the brackets on the bottom of the windows are poorly made/fastened and break, causing uneven lift of the window and explosion of the glass. luckily i was at a stop sign when the window broke the first time otherwise i would of crashed from the shock of glass exploding into my face!!! the second time the brackets broke the window just slid down and i had the dealer put it up permanently because it is too much of a safety hazard to fix again......only to have it happen over & over. *jb | |||
| 08/17/2007 | 40000 | 2 | 07/02/2005 |
| On 8/17/7 my family was pulled over on the side of the freeway because we heard a noise in the front end of our 2003 pontiac vibe. when my husband was rolling up the power window on the driver's side the window exploded. sometime before that the passenger window had cocked into an odd position and we physically put the window back into place and locked it. we figured the same thing must have happened on the driver's side but this time the window broke. we contacted the dealer and they said they'd never heard of this happening before and they didn't think gm would cover. when we got into contact that following monday, the man from the body shop told me that gm would not cover any costs because it's a glass issue that would normally be covered under warranty. i then asked for the number for gm and contacted them myself. i was assigned a case worker who could not do anything until she spoke with the service manager from the dealer. three days later i contacted the case worker at gm who told me that they had never heard of this happening before and because we were not covered under warranty there was nothing they could do. she said i should contact the dealer to see if they'd help. the dealer, of course, said there was nothing they could do and we should contact gm . my husband decided to call a different gm dealer and see if they knew anything about this problem. they had dealt with this problem on at least two other occasions and said that it was a problem with the regulator. searching the internet i've found that many, many other vibe owners have had the same problems . gm seems to not be taking any responsibility for this defect by covering the costs of repair for those who need them and recalling these vehicles so it doesn't happen to anyone else. what will it take before gm fixes this problem...injury, death? they should be covering the costs of repair and labor for my vibe and everyone else who've had to be inconvenienced by this issue. *tr | |||
| 09/11/2006 | 95000 | 2 | 12/19/2002 |
| The front bolt that holds & supports the window on the track came loose on both the driver and passenger sides of my car 2003 pontiac vibe. once the bolt dislodges, the window will come off the track during the rolling down of the window. rolling up the window with power window option, the window will shatter with a big bang, sending splinters of glass over the driver or passenger. both times that this happen to me, i was driving, luckily i was on a country road with no traffic. *nm | |||
| 06/20/2006 | 66400 | 3 | 01/21/2003 |
| Window explodes, driver side door due to faulty regulator/door link. i read about similar problems in newsgroups as well. this needs to be on record. *nm | |||
| 11/11/2005 | 50700 | 1 | |
| Dt: the contact took vehicle to dealer to have it inspected. upon inspection they rolled the window down and it shattered. the manufacturer agreed to pay for the labor but not the parts to fix the window.*ak | |||
| 04/27/2005 | 40000 | 1 | 11/15/2004 |
| While driving, i pressed the button to roll the driver's side window down. window started to roll down and then exploded, showering me (driver) with glass. i immediately stopped my vehicle on the side of the road. i was cut on my hands while clearing glass from inside my shirt and off my clothing. at this time, shattered glass is inside my door and will need to be cleared out when i have the window replaced. | |||
| 02/18/2005 | 2 | 11/09/2002 | |
| I am contacting as a concerned parent. my daughters 2003 pontiac vibe has had numerous repair problems from a leaking seal around the winshield to a cd player that quite operating. other problems seem to be more serious and has been explained by a local glass company that has had the opportunity to replace the front windshield twice. this according to them is in the design of the car that when rocks hit the front end they are accelerated towrds the windshield instead of being deflected. these are not my only concerns as back in september of 2004 the passenger side front window shattered as the window was being raised with the eclectric switch that operates the window. my daughter had the window replaced and i contacted pontic customer service in detroit and a jennifer white at 866 942-4368 x47978 began the process of resolving the matter (service request # 1-257036503) and finally reimbursed my daughter for the cost of replacing the window. it was found that the bolts that hold the window in place inside the door had not been installed properly causing the window to bind and shatter. this was the first incident and now the driver side front window has shattered in the same way (service request # 1-314157308) and jennifer white is again the customer service agent handling the case. my ultimate concern in this situation is the safety of my daughter, her new husband( a young man in the u.s. marine corp), and the unborn grandchild that my daughter is carrying. my concern is even greater after hearing that the service person who just yesterday examined my daughters car, made the statement that he has never seen anything like this before! i hate to tell him but this is the second time it has happened to the same vehicle.*ak | |||
| 08/11/2003 | 4 | 12/20/2002 | |
| Hello my name is angelo, i bought a 2003 ponitac vibe in dec of 02 since then i have had multiple minor problems with this car. i have been back and forth to the dealership so many times now i think that they think i work there. since i have had this car i have had three hub caps replaced due to them turning a yellow color (from silver). the passenger seat started to tear in the seams..(i weigh 150 lb i dont think im too heavy) the seal on the drivers side window warped and had to be replaced, now the drivers side seat is starting to tear at the seams and will need to be replaced, the engine is starting to chirp like i have friggin crickets in first and second gear.....i dont know what the heck is going on with this thing but its down right annoying! i love the car its great but the constant trips to the dealer and on top of that they never once have offered to loan me a car while they fixed the defects in their products . this has been an inconvienence to me and my family. i want to know if anyone else has noticed these types of defects in their vibe or if i got he lemon of the bunch. please respond. *ak | |||
| VISIBILITY - WINDSHIELD | |||
| 06/03/2003 | 3 | 1 | 12/28/2002 |
| Windshield surface too soft, scratches easily. original windshield wipers wore a curved scratch in windshield. dealer and pontiac customer assistance for warranty stated it was my problem. i replaced blades. customer web sites stated thin windshield and soft surface glass was a problem on pontiac vibe and toyota matrix.*ak | |||
| 08/04/2003 | 28975 | 1 | 03/16/2002 |
| Windshield is very easily cracked by small stones. traveling 50mph a small stone was thrown causing a spider crack. planned to go and have it filled that afternoon but it progressed into a 13in crack. obtained another stone crack 3 days later in a 35mph zone. the windshield is far too thin and should not crack under small point loads. i hate to see what will happed if -god forbid- the passenger airbag goes off.*ak | |||
| VISIBILITY - WINDSHIELD WIPER/WASHER | |||
| 06/03/2003 | 3 | 1 | 12/28/2002 |
| Windshield surface too soft, scratches easily. original windshield wipers wore a curved scratch in windshield. dealer and pontiac customer assistance for warranty stated it was my problem. i replaced blades. customer web sites stated thin windshield and soft surface glass was a problem on pontiac vibe and toyota matrix.*ak | |||
| VISIBILITY/WIPER | |||
| 07/10/2012 | 67000 | ||
| Tl* the contact owns a 2003 pontiac vibe. the contact stated that the driver's side front window glass bolts loosened and separated from its housing causing the window to separate from the manual window regulator. the vehicle was taken to the dealer who informed the contact that the bolts needed to be replaced. the vehicle was not repaired. the contact was also informed that there were no recalls on the vehicle. the manufacturer was not notified. the failure mileage was 67,000. | |||
| 07/10/2012 | 67000 | ||
| Tl- the contact owns a 2003 pontiac vibe. the contact stated that the driver's side front window?s glass bolts loosened and separated from its housing causing the window to separate from the manual window regulator. the vehicle was taken to the dealer who informed the contact that the bolts needed to be replaced. the vehicle was not repaired. the contact was also informed that there were no recalls on the vehicle. the manufacturer was not notified. the failure mileage was 67,000. mah | |||
| 07/10/2012 | 67000 | ||
| Tl- the contact owns a 2003 pontiac vibe. the contact stated the driver side front window glass bolts loosen and came off causing the door glass to separate from the window regulator. the bolts was loose and caused a rattling noise. the contact windows was manual and not power windows. the vehicle was taken to the dealer who stated there was no recall for her vehicle and that the door glass bolts needed to be replaced. the manufacturer was not notified. the vehicle was not repaired. the failure mileage was 67,000. mw | |||