Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| VISIBILITY - GLASS, SIDE/REAR | ||||||||||||||||
| 08V162000 | TOYOTA MOTOR NORTH AMERICA, INC. | from 01/18/2002 to 04/26/2004 | V (Vehicle) | 662178 | 04/16/2008 | ODI | GENERAL MOTORS CORP. | 04/10/2008 | 04/10/2008 | |||||||
| Defect Summary | Toyota is recalling 662,178 my 2003-2004 corolla, corolla matrix and pontiac vibe vehicles equipped with power windows. the driver and front passenger door glass bolts may loosen and come off, causing the door glass to separate from the window regulator. due to the components becoming loose and possibly rattling, an abnormal noise may be heard from the driver and /or front passenger door when operating the power windows. | |||||||||||||||
| Consequence Summary | The door glass may separate from the window regulator, bind and shatter during operation of the power windows, causing driver distraction and/or injury. | |||||||||||||||
| Corrective Summary | Dealers will replace the driver and front passenger door glass bolts with newly designed bolts free of charge. the recall began on april 16, 2008 to toyota owners. the recall began on may 21, 2008, for pontiac owners. owners may contact toyota at 1-888-270-9371 or pontiac at 1-800-620-7668. | |||||||||||||||
| Notes | Toyota recall no. 80a/gm recall no. 07273.customers may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov. | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| VISIBILITY - SUN ROOF ASSEMBLY | |||||
| 040857001 | 01/01/2004 | 10011134 | Sunroof water management. *tt | 01/03/2005 | |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| VISIBILITY | ||||||
| PE07049 | GENERAL MOTORS CORP. | 09/27/2007 | 02/05/2008 | SIDE FRONT WINDOW SHATTERS | ||
| The subject vehicle is manufactured by new united motor manufacturing, inc. (nummi) in fremont, california.nummi is a joint venture between general motors and toyota.toyota is responsible for responding to this nhtsa investigation.toyota reports that its evaluation is incomplete at this time, however; toyota has identified two issues that can contribute to side window glass breaking.in its january 11, 2008 letter to odi, toyota stated that a majority of the reports included in this response are most likely related to the loosening of the window regulator bolts.the second issue is, less predominantly, the interference of the side window glass with the door check link....odi has received 46 consumer complaints alleging that the driver and/or passenger power front window shattered, and/or the window makes a popping/clicking noise during operation.a loosening of the window regulator bolts may product a popping noise while operating the window.the power window system in the vibe is also used in the toyota corolla and the toyota corolla matrix.toyota identified 203 complaints for model year (my) 2003-2004 pontiac vibe; and, 254 complaints for my 2003-2004 toyota corolla and toyota corolla matrix alleging that the side front power window shattered and/or made a popping/clicking noise during operation.toyota is still monitoring and evaluating this issue.this investigation has been upgraded to an engineering analysis (ea08-004) to further investigate this issue . | ||||||
| EA08004 | GENERAL MOTORS CORP. | 02/05/2008 | 05/01/2008 | SIDE FRONT POWER WINDOW SHATTERS | 08V162000 | |
| For the subject vehicles, there is a possibility that the retention force of the regulator bolts which attach the front side window glass to the power window regulator may not be sufficient due to an interference of the retention nut and the bolt shoulder radius.in this condition the bolt may become loose, causing a loud noise to be generated when the window is raised or lowered.if the vehicle and the power window are continuously operated in this condition, the bolt may completely separate, causing the glass to become misaligned, and in the worse case, the glass may shatter during operation of the power window.general motors corporation (gm) and toyota north america, inc. (toyota) will conduct a safety recall on the pontiac vibe, toyota corolla and toyota matrix vehicles to replace the regulator bolt with a bolt and washer.gm will recall 122,593 my 2003-2004 pontiac vibe vehicles.odi is aware of a total of 16,045 warranty and goodwill claims, 274 field and consumer reports, and 23 injuries for these vehicles.toyota will recall 415,341 my 2003-2004 toyota corolla vehicles. odi is aware of a total of 6,601 warranty claims, 150 field and consumer reports, and 11 injuries for these vehicles.toyota will recall 124,244 my 2003-2004 toyota corolla matrix vehicles.odi is aware of a total of 2,198 warranty claims, 113 field and consumer reports, and 6 injuries for these vehicles.odi is aware of a total of 24,843 warranty claims, 537 field and consumer reports, and 40 injuries for 662,178 my 2003-2004 vehicles.the recall is identified by nhtsa number 08v-162. | ||||||
| VISIBILITY - GLASS, SIDE/REAR | ||||||
| PE07049 | GENERAL MOTORS CORP. | 09/27/2007 | 02/05/2008 | SIDE FRONT WINDOW SHATTERS | ||
| The subject vehicle is manufactured by new united motor manufacturing, inc. (nummi) in fremont, california.nummi is a joint venture between general motors and toyota.toyota is responsible for responding to this nhtsa investigation.toyota reports that its evaluation is incomplete at this time, however; toyota has identified two issues that can contribute to side window glass breaking.in its january 11, 2008 letter to odi, toyota stated that a majority of the reports included in this response are most likely related to the loosening of the window regulator bolts.the second issue is, less predominantly, the interference of the side window glass with the door check link....odi has received 46 consumer complaints alleging that the driver and/or passenger power front window shattered, and/or the window makes a popping/clicking noise during operation.a loosening of the window regulator bolts may product a popping noise while operating the window.the power window system in the vibe is also used in the toyota corolla and the toyota corolla matrix.toyota identified 203 complaints for model year (my) 2003-2004 pontiac vibe; and, 254 complaints for my 2003-2004 toyota corolla and toyota corolla matrix alleging that the side front power window shattered and/or made a popping/clicking noise during operation.toyota is still monitoring and evaluating this issue.this investigation has been upgraded to an engineering analysis (ea08-004) to further investigate this issue . | ||||||
| EA08004 | GENERAL MOTORS CORP. | 02/05/2008 | 05/01/2008 | SIDE FRONT POWER WINDOW SHATTERS | 08V162000 | |
| For the subject vehicles, there is a possibility that the retention force of the regulator bolts which attach the front side window glass to the power window regulator may not be sufficient due to an interference of the retention nut and the bolt shoulder radius.in this condition the bolt may become loose, causing a loud noise to be generated when the window is raised or lowered.if the vehicle and the power window are continuously operated in this condition, the bolt may completely separate, causing the glass to become misaligned, and in the worse case, the glass may shatter during operation of the power window.general motors corporation (gm) and toyota north america, inc. (toyota) will conduct a safety recall on the pontiac vibe, toyota corolla and toyota matrix vehicles to replace the regulator bolt with a bolt and washer.gm will recall 122,593 my 2003-2004 pontiac vibe vehicles.odi is aware of a total of 16,045 warranty and goodwill claims, 274 field and consumer reports, and 23 injuries for these vehicles.toyota will recall 415,341 my 2003-2004 toyota corolla vehicles. odi is aware of a total of 6,601 warranty claims, 150 field and consumer reports, and 11 injuries for these vehicles.toyota will recall 124,244 my 2003-2004 toyota corolla matrix vehicles.odi is aware of a total of 2,198 warranty claims, 113 field and consumer reports, and 6 injuries for these vehicles.odi is aware of a total of 24,843 warranty claims, 537 field and consumer reports, and 40 injuries for 662,178 my 2003-2004 vehicles.the recall is identified by nhtsa number 08v-162. | ||||||
| VISIBILITY - POWER WINDOW DEVICES AND CONTROLS | ||||||
| EA08004 | GENERAL MOTORS CORP. | 02/05/2008 | 05/01/2008 | SIDE FRONT POWER WINDOW SHATTERS | 08V162000 | |
| For the subject vehicles, there is a possibility that the retention force of the regulator bolts which attach the front side window glass to the power window regulator may not be sufficient due to an interference of the retention nut and the bolt shoulder radius.in this condition the bolt may become loose, causing a loud noise to be generated when the window is raised or lowered.if the vehicle and the power window are continuously operated in this condition, the bolt may completely separate, causing the glass to become misaligned, and in the worse case, the glass may shatter during operation of the power window.general motors corporation (gm) and toyota north america, inc. (toyota) will conduct a safety recall on the pontiac vibe, toyota corolla and toyota matrix vehicles to replace the regulator bolt with a bolt and washer.gm will recall 122,593 my 2003-2004 pontiac vibe vehicles.odi is aware of a total of 16,045 warranty and goodwill claims, 274 field and consumer reports, and 23 injuries for these vehicles.toyota will recall 415,341 my 2003-2004 toyota corolla vehicles. odi is aware of a total of 6,601 warranty claims, 150 field and consumer reports, and 11 injuries for these vehicles.toyota will recall 124,244 my 2003-2004 toyota corolla matrix vehicles.odi is aware of a total of 2,198 warranty claims, 113 field and consumer reports, and 6 injuries for these vehicles.odi is aware of a total of 24,843 warranty claims, 537 field and consumer reports, and 40 injuries for 662,178 my 2003-2004 vehicles.the recall is identified by nhtsa number 08v-162. | ||||||
| PE07049 | GENERAL MOTORS CORP. | 09/27/2007 | 02/05/2008 | SIDE FRONT WINDOW SHATTERS | ||
| The subject vehicle is manufactured by new united motor manufacturing, inc. (nummi) in fremont, california.nummi is a joint venture between general motors and toyota.toyota is responsible for responding to this nhtsa investigation.toyota reports that its evaluation is incomplete at this time, however; toyota has identified two issues that can contribute to side window glass breaking.in its january 11, 2008 letter to odi, toyota stated that a majority of the reports included in this response are most likely related to the loosening of the window regulator bolts.the second issue is, less predominantly, the interference of the side window glass with the door check link....odi has received 46 consumer complaints alleging that the driver and/or passenger power front window shattered, and/or the window makes a popping/clicking noise during operation.a loosening of the window regulator bolts may product a popping noise while operating the window.the power window system in the vibe is also used in the toyota corolla and the toyota corolla matrix.toyota identified 203 complaints for model year (my) 2003-2004 pontiac vibe; and, 254 complaints for my 2003-2004 toyota corolla and toyota corolla matrix alleging that the side front power window shattered and/or made a popping/clicking noise during operation.toyota is still monitoring and evaluating this issue.this investigation has been upgraded to an engineering analysis (ea08-004) to further investigate this issue . | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VISIBILITY | |||
| 06/07/2011 | |||
| My car was taken for repair for the front driver,passanger windows according to the recall letter. after the repairs were done they will not stay on track now i tried to take them back to have them fixed i was told it will cost $500 dollars. also all four of my door handles broke off what are the odds of that happening.i'm sure their is a defect with the door handels. | |||
| 06/11/2011 | 87000 | ||
| Tl* the contact owns a 2004 pontiac vibe. the contact stated that as she closed the front passenger side window, it shattered. the vehicle was not taken to have the failure diagnosed or repaired. prior to the failure, the contact would intermittently hear a popping noise coming from the window. the failure and current mileages were 87,000. | |||
| 06/11/2011 | 87000 | ||
| Tl-the contact owns a 2004 pontiac vibe. the contact stated that upon parking she began to roll up the front passenger side window when it shattered. the vehicle was not taken to have the failure diagnosed or repaired. prior to the failure, the contact would intermittently hear a popping noise coming from the window. the failure and current mileages were 87,000. sm. | |||
| 01/01/2011 | 60000 | ||
| Tl* the contact owns a 2004 pontiac vibe. the contact stated that when driving at various speeds, there was an abnormal banging from the front driver side window. the contact received notification of nhtsa campaign id number: 08v162000(visibility:glass, side/rear) and the vehicle was repaired under the recall. the failure recurred one year after the repair. the vehicle was not further repaired. the failure mileage was approximately 60,000. the vin was unavailable. | |||
| 01/01/2011 | 60000 | ||
| Tl-the contact owns a 2004 pontiac vibe. the contact recieved a recall in regards to campaign id number 08v162000(visibility:glass, side/rear). after having the repair done over a year ago the failure has occurred again by the noise on the front drivers window started to make a loud banging noise as he's driving. the vehicle has not been repaired. the failure mileage was approximately 60,000. the vin was unavailable. tb | |||
| 04/30/2011 | 144000 | ||
| Tl* the contact owns a 2004 pontiac vibe. the contact stated the vehicle was previously repaired under nhtsa campaign id number: 08v162000 (visibility:glass, side/rear). approximately two years later while driving approximately 20 mph, the contact attempted to close the front passenger side window when the glass dropped down into the door panel. the vehicle was taken to an authorized dealer where the contact was informed that the front passenger window regulator was missing. the vehicle was not repaired. the failure and current mileages were 144,000. | |||
| 04/30/2011 | 144000 | ||
| Tl-the contact owns a 2004 pontiac vibe. the contact stated the vehicle was previously repaired under the recall 08v162000 (visibility:glass, side/rear). approximately two years later, while driving approximately 20 mph the contact attempted to roll up the front passenger side window when it dropped down into the door panel. the vehicle was taken to an authorized dealer where the contact was informed the front passenger window was missing it's regulator. the vehicle was not repaired. the failure and current mileages were 144,000. sm. | |||
| 01/02/2010 | 145000 | 1 | |
| 2004 vibe had a recall for the popping of the drivers' side window. took it 3 times to d & g pontiac in port jervis. problem still happens. window got stuck then went off track. took it to royal pontiac in sussex, nj and they said it wasn't the recall problem. it's still not fixed. i have to pay over $100 to have it fixed when i feel it still is a defect problem. apparently, looking over the complaints, people still have the problem with the car and the service departments for pontiac are saying that it's not a recall problem. the service manager at royal pontiac basically told me that other people complained about the same problem and they won't do anything about it. *tr | |||
| 10/24/2009 | 47716 | 1 | |
| My passenger window kept falling, once the window shattered. there was a recall notice to replace the bolts. this was completed in may 2009. today, it happened again. i rolled the window down and was rolling it back up and it became completely dislodged, to the point the entire window came out. i was able to get it back into the door. they are going to charge me again for the same problem they have already fixed. the dealer attempted to charge me $675 window did not end up shattering, but they said entire window needed to be replaced but was not part of the recall however it's the same issue as twice before. the dealer said the bolts and sash are faulty, but something else has to be wrong for this to continue happening. i believe the problem may be faulty guides for the glass. | |||
| 09/21/2009 | 100000 | 1 | |
| I received a recall notice (notice 07273) from pontiac informing me that my windows had the potential to shatter. that explained why the windows rattled and i heard a loud metallic clanking sound every time i opened the driver's side window. i took the vehicle into a local chevy dealer and they said they performed the needed service. they lied. the dealer faked the repair. the windows still rattle and the metallic clank (think of taking a wrench in each hand and smashing them together) is still there every time i open the window. the dealer who faked the repair says they've done all that they are going to do. i'm left with windows that pontiac says could shatter at any time. *tr | |||
| 05/20/2009 | 37500 | 1 | |
| Drivers side window makes a popping sound when rolled down. my indications were identical to complaint 10245483. i determined the door strap was hitting the glass when the door was closed. i removed the strap and ground the t shaped metal as instructed in the above complaint (see my complaint #10269413). this eliminated the loud popping sound but i still had some scraping noise. i went to the dealer to get a new retaining strap. i was quoted $175.00. i asked to look at it and discovered the design is different than the one on my vehicle. the t bracket is no longer square and the edge facing the glass is now at a 45 degree angle. i removed the strap once again and ground the bracket to 45 deg. this fixed the problem. pontiac apparently has recognized this problem and has changed the design of this bracket. *tr | |||
| 05/19/2006 | 37500 | 1 | |
| I have the age old problem of the popping sound when i open or close the drivers side window. i have had the bolts replaced per the recall and there was no change. after reading report #10245483 i did as suggested. there is no problem when the door is open only when it is closed. i removed the door limit strap and could see shiny metal where the t part had been rubbing. i removed this restraining strap and ground about 1/8 inch off the t section. this corrected the problem. thanks to the author of complaint #10235483. *tr | |||
| 01/05/2009 | 91257 | 1 | |
| My driver's side window and passenger window kept falling. once the driver's side window shattered. there was a recall notice to replace the bolts. this was completed in may 2008. today, it happened again. i rolled the window down and was rolling it back up and it became completely dislodged, to the point the entire window came out. i even saw black glue (poss cement) on the bottom if the glass. i was able to get it back into the door, but it did not go all the way up. so now it is raining (severely) and my window wont roll up again. i am just wondering if they are going to try and charge me again for the same problem they have already fixed. the dealer attempted to charge my insurance in 2008 for the window shattering, but they received their claim funds back after the recall notice. they (gm) said it's the bolts, but something else has to be wrong for this to continue happening. also, part of the problem may be faulty trim that guides the glass. mine has been scrunched in parts since i received it. *tr | |||
| 10/07/2008 | 45000 | 1 | |
| If the air recirculation button is disabled and the power to the car is on, a clicking nose begins. the clicks occur more frequently than every second, continuously until the car is powered off. the clicking will continue regardless of whether or not the engine is running. the source of the clicking is the actuator that opens or closes the air recirculation vent behind the glove box. *tr | |||
| 06/01/2007 | 70000 | 1 | |
| Front passenger side power window made loud popping noise going up or down until window came off track. driver side soon began making the same noise but didn't come off the track. took vehicle to dealer to have recall repair gm recall no. 07273, dealer replaced the bolts per the recall and stated that the problem was not related to the recall and would require replacement of the window regulator on both windows as well as a new window and motor for the passenger side. upon further research i determined that the root cause of the problem is interference between the door check and the window--and for anyone else who has a similar problem--you can confirm this by opening the door fully and rolling the window up and down--if the problem goes away while the door is fully opened, then the cause is the door check interference. to remedy the problem, i modified the door check by removing about 1/8 inch of material from the t-shaped part of the door check that was causing the interference--this fixed the problem on the driver side. replacing the door check may also fix the problem--but maybe only temporarily unless the design of the door check is changed to prevent interference. unfortunately, because the passenger side window had already come off the track, the regulator was also damaged and the clips that mount the glass to the regulator will also need to be replaced at the very minimum. *tr | |||
| 07/30/2008 | 88179 | 1 | |
| After receiving a recall notice about the front side window on our 2004 pontiac vibe the window became misaligned after making a noise. we had an appt for the morning of 7/31/08 for the recall repair. we had gotten the window manually back in the track and the window was shut. when shutting the door the window shattered on my daughter cutting her legs. i notified the dealership and they said that the breakage was not covered by recall or warranty and canceled the appointment to order the glass. i can't understand how when an incident happens exactly as described in the recall on the way the have the repair done the recall does not cover the incident and to have an injury involved as well. *tr | |||
| 06/06/2008 | 1 | ||
| I drive a 2004 pontiac vibe. i would roll the driver side front window and it would make a popping sound. before i could get it fixed i received the recall notice from pontiac for the door bolts. so i took it to the dealer and they replaced the bolts and it still made the noise. with this i took it upon myself to find the problem. i found it was the door check causing the problem. it was hitting on the bottom of the window,pushing the door check down making it snap back up and hit the window with the corner of the check. i make my living as a firefighter i know how car windows break and i am amazed that it hadn't broken! i replaced the part before it had a chance to break the window. *tr | |||
| 07/14/2006 | 1 | ||
| I received my 2004 pontiac vibe as a birthday present. ever since the day of purchase whenever the front driver side power window is lowered or raised there is a loud popping noise. i have heard about the windows shattering while driving. i am very concerned because i have a very young child in the back seat, and am afraid my window shattering and causing an accident. *tr | |||
| 06/01/2007 | 33000 | 1 | 06/10/2006 |
| Passenger side window of our 2004 pontiac vibe making popping noise when opening or closing. sounds like it's off the track and snagging on something. we stopped using the window and contacted the pontiac dealer. they want over $100 just to look at it. newspaper article says other vibe owners have experienced shattered windows which is what i fear is going to happen to ours. pontiac should fix this design defect asap. *tr | |||
| VISIBILITY - GLASS, SIDE/REAR | |||
| 06/08/2008 | 41627 | 4 | |
| Tl*the contact owns a 2004 pontiac vibe. the contact is experiencing failure with the windows on his vehicle. when he rolls down the windows, it sounds as if a twelve gauge shotgun was fired. the contact referenced nhtsa campaign id number 08v162000 (visibility:glass, side/rear) and took the vehicle to have it repaired. the manager at the dealer and the service manager heard the noise, but could not provide a remedy. the vehicle was repaired four times and is scheduled for its fourth repair next week. the failure mileage was 41,627. updated 09/29/08. *lj updated 09/29/08. *jb the consumer stated the issue was with the driver's side window. the consumer stated the problem started after the recall was performed. updated 10/18/08. *jb | |||
| 04/24/2006 | 102000 | 2 | |
| Tl*the contact owns a 2004 pontiac vibe. the contact received a recall notice for nhtsa campaign id number 08v162000 (visibility:glass, side/rear). the failure previously occurred on april 24, 2006; however, the contact was unaware of any recalls at the time and paid for the repair. the driver side window was popping as stated in the recall. he took the vehicle to the dealer for the free repair, but the window continued to pop and make clicking noises. the manufacturer stated that because of the age and mileage of the vehicle, they would not cover the cost of any future repairs to the windows. the failure mileage was 102,000 and current mileage was 107,000. updated 07/15/08. *lj updated 07/15/08 | |||
| 06/03/2008 | |||
| Tl*the contact owns a 2004 pontiac vibe. the contact took the vehicle to the dealer for nhtsa campaign id number 08v162000 (visibility:glass, side/rear). he was informed that the repair had previously been performed on the vehicle. the contact tested his windows before leaving the dealer along with a salesperson. they discovered that the windows were still making a popping noise as if they were about to shatter. the salesperson almost jumped into the other seat when he tested the window. the current and failure mileages were unavailable. | |||
| 06/18/2007 | 2 | 03/17/2007 | |
| Tl*the contact owns a 2004 pontiac vibe. on june 18, 2007 and june 25, 2007, while the vehicle was parked, the front passenger side window shattered. a couple of days later, the rear passenger window shattered. the vehicle was taken to the dealer and the windows were repaired. on may 29, 2008, the contact received a safety recall notice for nhtsa campaign id number 08v162000 (visibility:glass, side/rear). when the contact called pontiac regarding reimbursement for the windows, he was asked to forward a fax of the repair invoice, in addition to a fax from the place where the windows were repaired. this information was sent to pontiac, but now they want to know if the bolts were repaired as well as the windows. the reimbursement will most likely be denied. a police report was filed. the current mileage was 52,000 and the failure mileage was unavailable. updated 6/16/08 *cn updated 06/16/08 | |||
| 09/25/2007 | 75000 | 1 | 11/03/2003 |
| Tl*the contact owns a 2004 pontiac vibe. while driving 5 mph and operating the driver side front window, the contact heard a grinding noise and a pop sound. the following day, she attempted to put down the power driver side window, but the window would not go down. the grinding noises continued. the contact was unsure if the vehicle was included in nhtsa campaign id number 08v162000 (visibility:glass, side/rear). the failure mileage was 75,000. updated 05/19/08. *lj updated 05/19/08. *jb | |||
| 03/06/2008 | 84000 | 1 | |
| Purchased 2004 pontiac vibe from a dealership. noticed right away problem with windows clanking, shaking when in operation. dealer was waiting on part to correct problem. on my way to work and dropping my daughter off at school, i lowered driver side window to check mail box. upon closing window, it shattered all over me and inside of car. (this while car was in motion!) needless to say, i missed work and my daughter missed classes that day as we waited on dealer to pick up car for repair. window was repaired but problem continued. to this date am not able to use any of the windows as the passenger side has same problem as well as rear!! we are entering hot temperatures and would like to be able to lower windows for air when air conditioning should not be required. not to mention when needed in drive through situations (bank, etc.) please advise as to where do we go from here. thank you for your kind attention to this matter. *tr | |||
| 06/10/2007 | 2 | 07/28/2004 | |
| During january of 2007 i noticed that my driver's side window was making a rattling noise everytime i would open and shut my door. i needed to get some work done so i took my car to the dealer for a regular tune up and mentioned the rattling in the door and my concern with the window. after my car was returned they had assured me that my window was looked at and nothing was wrong with it. after a couple months the rattling started again. one warm night i had my window down and after trying to put it up, my window came up crooked. i slowly put my window down and tried to pull it up slowly and straight in fear of rain that night. after one time of trying to put it back up my window shattered on me while sitting in my driver's seat. i was covered in glass and suffered from minor glass cuts. there are still pieces of glass i am finding throughout my driver's side door. after getting my window fixed a couple days later i was told that my window should be stable and in working properly. by the end of october, i started noticing a noise coming out of the top left corner of the driver's side window. i noticed that my window was out of place and there is a quarter of an inch of window that does not meet the seal. along the edges the seal is starting to peal out and there is air getting through. this has also started along the front passenger side window as well. in december of 2007 i went to put my window down at a drive through and found that my window, once again, was coming in crooked. although it hasn't shattered again on me yet, there is still a gap between the window and the seal. *tr | |||
| 05/24/2007 | 90000 | 2 | 11/30/2006 |
| Rolling up driver side window the window popped and shattered. i took it to a dealer and had it replaced - $250. it had recently come off track again and while looking under the door panel myself i can see where the bolt is grinding into the door and not moving all the way up the track. *tr | |||
| 01/21/2008 | 25 | ||
| The drivers side front window makes a strange popping noise when closing. it sounds like it's trying to crack. *tr | |||
| 12/03/2007 | 75940 | 1 | 08/25/2005 |
| Passenger window shattered while driving down the road. *tr | |||
| 10/20/2007 | 43000 | 2 | |
| Driver side window started making noises when putting it up. as time went on, the noises got worse, until the window finally shattered. we had the window replaced, and shortly after that, the same problem started to happen again. *tr | |||
| 09/29/2007 | 35000 | 1 | 06/01/2006 |
| I am a resident of canada but think you should here my complaint. we have heard a clicking noise in the front passenger window of our 2004 pontiac vibe. the window finally failed and came off the track and right out of the outside of the frame while driving down the road. luckily we did not use it any more until we went to the dealer and they put it back on track and in place. they then told us it would cost almost $400 to repair a stripped window regulator. our warranty was up 3 months ago due to timing. there is still only 35000miles on vehicle. we did not have the repair and contacted g.m. canada they said they would look into it, have not heard back. i then seen the articles that nhts is investigating many similar failures in other vibes. i contacted transport canada but their investigator did not think it was safety related. that is why i am contacting you to make sure this problem is brought to your attention. it definitely think it is safety related as far as i'm concerned and think the manufacturer should be made recall and repair these vehicles. *jb | |||
| 10/17/2007 | 97700 | 1 | 12/01/2003 |
| Tl*the contact owns a 2004 pontiac vibe. the contact heard a loud pop when he raised the passenger side front window. the front part of the window detached from the door and a small part of the window came apart. as of october 18, 2007, the dealer had not inspected the vehicle. there is a defect investigation open for the visibility: glass, side/rear (nhtsa action number pe07049). the current and failure mileages were 97,700. | |||
| 10/15/2007 | 54000 | 1 | 12/01/2003 |
| My 2004 pontiac vibe drivers side window exploded. i heard a metal clang, like a part falling off inside the door when the window was rolled down. shortly window afterward the driver side window exploded cutting my wife who was driving at the time. *tr | |||
| 10/01/2007 | 1 | ||
| Drivers side power window produces metallic rubbing sound upon raising or lowering window glass. *jb | |||
| 08/11/2007 | 1 | ||
| My 2004 pontiac vibes driver side window was getting off track. when i tried to gently move it back into place, it shattered. *tr | |||
| 06/01/2007 | 33000 | 1 | 06/10/2006 |
| Passenger side window of our 2004 pontiac vibe making popping noise when opening or closing. sounds like it's off the track and snagging on something. we stopped using the window and contacted the pontiac dealer. they want over $100 just to look at it. newspaper article says other vibe owners have experienced shattered windows which is what i fear is going to happen to ours. pontiac should fix this design defect asap. *tr | |||
| 09/15/2007 | 66000 | 2 | 09/11/2004 |
| I had two events of failed front door windows on 2004 pontiac vibe one with broken glass all over drivers seat, received only minor cuts cleaning up as far as i can tell the windows came out of the track and with great force shattered. *jb into many pieces. the second time this happen it did not break only came off track. the local window company would not repair do to reputation of this happening. they told me to take it to a dealer, who repair it. both times this happen when vehicle was stopped. i would hate to think what could have happened if the car was in motion. the 2nd time this happened and only came off track was recent and has not been repaired yet. i'll wait to see if i hear from you before its repaired. *jb | |||
| 09/19/2007 | 1 | 03/22/2004 | |
| When i briefly stopped on my way into work on 9/19/2007 in my 2004 pontiac vibe, i heard a loud noise in the drivers side door when i closed the window. there was no obvious damage and the window seemed to work okay. i then drove to work and entered our parking garage where i lowered the window to use a pass. when i raised the window, it stuck about 3 inches from the top. i decided to inspect it after i parked, but on my way up the parking ramp, the window exploded. glass was blown throughout the interior. fortunately, i didn't suffer any injuries although the loud noise and exploding glass was extremely frightening. my first thought was i had been shot at. i immediately put on the brakes and ducked down. fortunately no one was immediately behind me. i parked and have made arrangements for repair. i read the complaints from customers in your nhtsa file. several concern the same problem. a noise and then the window cracks, breaks or explodes. why is there not an investigation? *tr | |||
| 07/14/2007 | 75000 | 1 | 08/31/2004 |
| I have been hearing a popping sound on the driver's side door window for a while, but i didn't know what it was. when i went to roll up the window it started sticking ,then as it was going all the way up there was another popping sound and the window blew. i brought it to a place to be fixed. this popping sound also happend with the 2003 vibe, but the window didn't break.*ak | |||
| VISIBILITY - POWER WINDOW DEVICES AND CONTROLS | |||
| 07/02/2012 | 2 | ||
| 2004 pontiac vibe. consumer states defective transmission and right front passenger power window. consumer also writes in regards to slow shift, clunk and gears jamming when shifted in reverse and accelerate *tgw a service team mechanic informed the consumer the transmission shifted electronically, and he needed to accelerate gently. in addition, the mechanic stated a diagnostic scan did not indicate any problems. *jb | |||
| 07/15/2007 | 21711 | 1 | |
| Front passenger front door makes a popping grinding noise when you open it. i was never notified by gm or my dealer that there was a problem with the check strap hitting the door glass/regulator assembly and that the check strap should be replaced with a new design. they had my address and phone number on file. when i received the recall letter for the bolts and window regulator, i was not told about the check strap. the dealer said the track was bent and it was not covered under the recall. i was told it would cost me $600. to repair. i feel i'm getting a major snow job regarding the damage to the window regulator and the bent track. *tr | |||
| 06/23/2008 | 36643 | 1 | |
| Window on pontiac vibe opened and would not close. took immediately to the dealer with the recall letter stating the bolts would come lose and the window would come off the regulator and could shatter. the window came off the regulator but didn't shatter. they told me the track was damaged and it would cost me almost $600. to fix. gm argued that because it didn't break how it was expected, it was not covered under the recall. *tr | |||
| 11/06/2006 | 74000 | ||
| Tl*the contact owns a 2004 pontiac vibe. while driving approximately 30 mph, the front driver's side window began making a loud popping and clicking noise. it sounded as if the window were about to shatter. the noise occurred every time the window mechanism was activated. recently, the contact received a safety recall notice related to the window regulator. the vehicle was taken to an authorized dealer for the recall repair; however, the repair was done incorrectly because the failure still persists. the vehicle has not been repaired a second time because the dealer refused to correct the failure for free. the failure mileage was 74,000 and current mileage was 123,182. | |||
| 06/23/2007 | 51000 | 1 | |
| On june 23, 2007, my drivers side window started to make a lot of popping noises when the automatic window switch was used. the window became loose and when the window was rolled up all the way, the window shattered. i paid for the replacement of the window and regulator clip on this date for $289.00. *tr | |||
| 03/09/2008 | 39000 | 1 | 03/15/2004 |
| Loud bang when drivers side power window is lowered. *tr | |||
| 06/15/2007 | 1 | 09/20/2004 | |
| The front driver-side power window made a clicking noise everytime i rolled it up and down. when i would shut the door, the window would bang around as if it was partially detached. eventually, i was rolling up my window, and the part closest to the front of the car slid down, and the window became crooked, and off track. i had to push it up with my hand in order to get it to close. i took it to a car repair shop and had them fix it (they assumed the track had broke). turns out, a bolt had fallen off, and was sitting at the bottom of my door. once that was reattached, it stopped making the clicking noise. also, my passenger-side window has become making the same noise, and i figure it is only a matter of time before it breaks too. *tr | |||
| 03/10/2008 | 14000 | 50 | 01/24/2005 |
| Side drivers window making popping sound and it is getting worse: squeaking, groaning, etc. dealer could not fix. i feel like the window will break. *tr | |||
| 06/10/2007 | 2 | 07/28/2004 | |
| During january of 2007 i noticed that my driver's side window was making a rattling noise everytime i would open and shut my door. i needed to get some work done so i took my car to the dealer for a regular tune up and mentioned the rattling in the door and my concern with the window. after my car was returned they had assured me that my window was looked at and nothing was wrong with it. after a couple months the rattling started again. one warm night i had my window down and after trying to put it up, my window came up crooked. i slowly put my window down and tried to pull it up slowly and straight in fear of rain that night. after one time of trying to put it back up my window shattered on me while sitting in my driver's seat. i was covered in glass and suffered from minor glass cuts. there are still pieces of glass i am finding throughout my driver's side door. after getting my window fixed a couple days later i was told that my window should be stable and in working properly. by the end of october, i started noticing a noise coming out of the top left corner of the driver's side window. i noticed that my window was out of place and there is a quarter of an inch of window that does not meet the seal. along the edges the seal is starting to peal out and there is air getting through. this has also started along the front passenger side window as well. in december of 2007 i went to put my window down at a drive through and found that my window, once again, was coming in crooked. although it hasn't shattered again on me yet, there is still a gap between the window and the seal. *tr | |||
| 12/10/2006 | 1 | ||
| The front driver's side window is making a cracking like noise when it is lowered, when this noise occurs the window shakes a little bit. it sounds as though it will make the window shatter, and i am very concerned that it will sooner or later. this has been occurring consistently for the past year and a half. i have an 04 pontiac vibe. *tr | |||
| 02/18/2008 | 20 | ||
| Windows stick and sound like they are going to break when power windows are engaged. *tr | |||
| 02/11/2008 | 50 | 08/05/2004 | |
| I have a 2004 pontiac vibe. my driver's side window has been making popping noises for several months. i continue to view reports about these windows shattering and i am quite concerned since the noise my window is making is identical to what others have observed prior to the window shattering. as a result, i use the window minimally to avoid such an occurrence. this matter needs to be investigated and recall made before someone gets seriously injured. *tr | |||
| 08/15/2007 | 3 | 07/16/2005 | |
| I own a 2004 pontiac vibe. last summer it began to pop/click when rolling it up or down. it shattered in my lap and i did receive minor cuts when rolling it up during a rain storm. i thought that someone had actually shot at me because it was sudden and shattered completely. at that time, i had a glass specialist come to fix it and was told by the man that it is common in vibes and that he had replaced many of them. i just happened to be in my drive when it shattered but if i had been driving, i have no doubt that it would have resulted in me crashing. i had the same thing happen to the passenger side window and had it fixed just this past september. now, the front drivers side window simply fell down inside the door. i have paid over $380 on this window and it still is not fixed. i was told that it was due to a faulty window regulator. my window is still not fixed, a friend wedged it up until i can get this resolved. i feel that it is a safety issue as i said if i had been driving, i feel that it would have resulted in a crash. i did receive minor cuts just sitting in my drive. glass was all over me as well as my drive way. it shot at least 20 feet away. *tr | |||
| 01/21/2008 | 25 | ||
| The drivers side front window makes a strange popping noise when closing. it sounds like it's trying to crack. *tr | |||
| 12/15/2007 | 1 | ||
| Front driver power window pops when rolling down as if catching on something in the door. concern is that window may eventually catch and shatter causing a safety hazard especially if vehicle is in motion. *tr | |||
| 09/14/2007 | 76000 | 1 | 03/28/2004 |
| Tl*the contact owns a 2004 pontiac vibe. while driving 5 mph, the glass shattered when the driver side window was rolled down. the glass shattered on her son's shoes and he was cut. the contact drove the vehicle to her residence and it was later taken to the dealer for repairs. the dealer stated that the bolts were loose, the motor blew out, and the regulator was defective. the powertrain was unknown. the current mileage was 77,000 and failure mileage was 76,000. | |||
| 09/14/2007 | 1 | 03/28/2004 | |
| Driver side window shattered. i had to pay out of pocket $1079.50 for new regulator, motor, glass and tightening of passenger side window bolts.. old parts are available. *tr | |||
| 08/29/2007 | 1 | ||
| While attempting to raise the passenger side window, the window made it's usual popping/clicking sound and then stopped. the window control was then activated again in an attempt to lower and then raise the window. there was no reponse and then bam--the window shattered sending glass fragments into the car and outside. some fragments flew 8 to 10 feet. this is definitely a safety issue as someone could have been injured in the passenger seat or standing close to the passenger window. the window has always had a popping or clicking sound when raising the window--the noise was also noticed on three other pontiac vibes driven when this vehicle was purchased. | |||
| 04/24/2007 | 56000 | 1 | 03/19/2004 |
| Driver's side power window began sticking at a certain point when rolled up or down. rolled window up and window shattered while driving. *ak | |||
| 05/19/2006 | 1 | 05/20/2005 | |
| When i first purchased my car i noticed that my passenger window was loose. when i rolled the window down it would shake. when i was going to shut the passenger door i had to make sure the window was up so that it wouldn't break. i took it to the dealership and had it fixed. now recently i heard a small noise in the driver window when i roll the window up and down. not popping, but maybe like a shifting or like it was going to pop. sure enough my window was shattered. i was getting out and rolled up the window when i noticed the window sounded funny. not long later when i returned to my car was when i noticed what had happened. i took my car to a repair shop to have the window fixed 2 times. the window kept falling out of track. finally they figured that there must be more going on with the window. i received a call from them and they told me that the regulator was bent. i'm not sure what caused this to happen or the window to shatter, but i know that as long as i have had the car there has not been wear and tear on the windows. i live in texas and use the air condition 98% of the time. *jb | |||
| 01/17/2004 | 130 | 9 | 01/10/2004 |
| Dt: the contact stated the vehicle had many different problems and safety defects. the first problem started just seven days after purchasing the vehicle. while pressing on the brakes they sounded like they were falling apart. the next problem concerned the engine. at times there was noise and the vehicle shook very badly. also, the vehicle lurched forward without warning. the third problem involved the electrical system. when the vehicle was started the radio made a cracking sound, and the power door locks worked intermittently. the interior lights flashed/turned off and on. due to the lack of illumination, and the instrument cluster was very hard to see. when the power windows were rolled up one can hear a buzzing sound .while parked in a parking lot the keyless entry opened another vehicle that was 30 feet. away. also, the smells of raw gas fumes were coming from inside of the vehicle. the dealership inspected the vehicle, and found the firewall shield screws were loose. the manufacturer has been contacted, and was currently in arbitration. *ak | |||
| 10/19/2005 | 26000 | 2 | 09/01/2004 |
| Dt: the contact stated that vehicle was equipped with power windows. while she was rolling up the front passenger side window heard a popping sound. the window formed a crack and shattered. also, the contact complaint that the steering wheelwas very loose. she felt that it was difficult to maintain control of vehicle because she had to keep two hands on the wheel at all times to keep it from moving. upon inspection by a service dealer, they found that the bracket underneath the steering column shifted. the dealer would have to replace the brackets to remedy the problem with the steering wheel.*ak | |||
| VISIBILITY - SUN ROOF ASSEMBLY | |||
| 09/25/2006 | 1 | ||
| 2004 vibe glass sunroof came off while driving. *ts the glass struck the road and shattered. the consumer indicated that she wasn't aware that the glass panel had blown off until she heard the frame making noise. the tracks and frame were still attached to the vehicle. it appeared as though the adhesive gave way. *nm | |||
| 06/20/2006 | 51950 | 1 | 03/15/2004 |
| Dt*: the contact stated while driving on the highway at 60 mph, the vehicle's sunroof suddenly exploded and shattered everywhere. after hearing a rattling sound, the vehicle was pulled over immediately and was inspected by the contact. the shattered sunroof was not immediately noticed because the interior sunroof cover was closed. after inspecting the vehicle for four hours, the shattered sunroof was detected. after detailed inspectation of the sunroof the sunroof glass appeared dull and was sticking up. the vehicle was taken to an autoshop for replacement of the sunroof. | |||
| 11/06/2004 | 6000 | 5 | |
| My pontiac vibe 2004 with sun roof package first of all the flooring in the car had mildewed and molded. the carpet was replaced after many times going back and forth to the dealership where i purchased at. the flooring in the car is wet once again not from moon roof this time but possible air conditioning tubing that may or may not be damaged. the car still has a very strong odor of mold in it that will not decrease. i am afraid that there may be harmful mold spores that may have already grown from the last time it was saturated with water due to manufacturer defect on drain tubing for moon roof. i purchased my new vehicle about 4 months ago and i have had to have the brakes looked at twice since they were warped, the leakage throughout my vehicle, and the frame needed to be realigned. i think this car is a lemon. the dealership siemanns of bridgeman michigan did replace some parts on it but only after begging to do something about the cars standing water in vehicle started to mold.*ak | |||
| VISIBILITY - WINDSHIELD | |||
| 11/20/2005 | 1500 | 1 | |
| Everyone of my windows have had to be fixed for slipping. my drivers window was so bad it actually scrapped off the tinting i had put on. the bolts holding in the windows on all of my windows were loose or not fitting. this has happened numerous times and i had my car to the dealer ship on six different occasions to have this fixed. needless to say they only fixed them one at a time and it took me three times to get them to fix the first one. *tr | |||
| 11/03/2003 | 1 | 10/25/2003 | |
| On my 2004 pontiac vibe, the instrument cluster is lined with a chrome finish that reflects into the windshield making visibility reduced. ralph nader criticized this over 30 years ago when car manufactures were using chrome finishes that caused noticeable glare. apparently, pontiac forgot driver visibility when they added chrome and brushed aluminum to their instrument clusters. *la | |||