Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| SUSPENSION - FRONT - SPRINGS - COIL SPRINGS | |||||
| MI-731-2726 | 01/01/2010 | 10034466 | Saab: on certain vehicles, particles of gravel or stones may collect between the coil spring and the lower spring seat causing the spring to corrode. this corrosion may weaken the spring and in some cases, may cause the spring to break wh | 11/17/2010 | |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| SUSPENSION - FRONT - SPRINGS - COIL SPRINGS | ||||||
| PE08051 | SAAB CARS USA, INC. | 08/28/2008 | 12/23/2008 | FRONT SUSPENSION COIL SPRING FRACTURE | ||
| On august 28, 2008, the office of defects investigation (odi) opened a preliminary evaluation (pe08-051) to investigate alleged front suspension coil spring fractures in certain model year (my) 2003-2004 saab 9-3 vehicles sold or registered in salt belt states.(note: for purposes of this investigation, the salt belt includes connecticut, delaware, the district of columbia, illinois, indiana, iowa, maine, maryland, massachusetts, michigan, minnesota, missouri, new hampshire, new jersey, new york, ohio, pennsylvania, rhode island, vermont, west virginia and wisconsin).subsequent analysis of data provided by general motors corp. (gm) has led the agency to expand the scope of this investigation to include all my 2003-2006 saab 9-3 vehicles sold or registered in salt belt states. to date, odi is aware of 53 non-duplicative complaints and/or field reports that allege coil spring fracture in the subject vehicles, including 23 alleging the fractured spring damaged a tire, with 16 of those involving a tire puncture.analysis of warranty data provided by gm identified 1,218 claims paid to repair subject vehicles that experienced the alleged defect, of which 138 vehicles also suffered damage to the adjacent tire and of those, 79 vehicles experienced a tire puncture.odi is not aware of any crashes or injuries related to the alleged defect. gm made several design changes to the coil springs and/or mcpherson strut assemblies used in the subject vehicles in an apparent effort to address the alleged defect condition.however, gm maintains that the subject vehicles remain well controlled in the event of tire puncture, that the rate of tire puncture incidents related to coil spring fractures is low, and that the alleged defect does not pose an unreasonable risk to motor vehicle safety.accordingly, this investigation has been upgraded to an engineering analysis (ea08-026) to further study the safety consequences of the alleged defect. | ||||||
| PE08051 | GENERAL MOTORS CORP. | 08/28/2008 | 12/23/2008 | FRONT SUSPENSION COIL SPRING FRACTURE | ||
| On august 28, 2008, the office of defects investigation (odi) opened a preliminary evaluation (pe08-051) to investigate alleged front suspension coil spring fractures in certain model year (my) 2003-2004 saab 9-3 vehicles sold or registered in salt belt states.(note: for purposes of this investigation, the salt belt includes connecticut, delaware, the district of columbia, illinois, indiana, iowa, maine, maryland, massachusetts, michigan, minnesota, missouri, new hampshire, new jersey, new york, ohio, pennsylvania, rhode island, vermont, west virginia and wisconsin).subsequent analysis of data provided by general motors corp. (gm) has led the agency to expand the scope of this investigation to include all my 2003-2006 saab 9-3 vehicles sold or registered in salt belt states. to date, odi is aware of 53 non-duplicative complaints and/or field reports that allege coil spring fracture in the subject vehicles, including 23 alleging the fractured spring damaged a tire, with 16 of those involving a tire puncture.analysis of warranty data provided by gm identified 1,218 claims paid to repair subject vehicles that experienced the alleged defect, of which 138 vehicles also suffered damage to the adjacent tire and of those, 79 vehicles experienced a tire puncture.odi is not aware of any crashes or injuries related to the alleged defect. gm made several design changes to the coil springs and/or mcpherson strut assemblies used in the subject vehicles in an apparent effort to address the alleged defect condition.however, gm maintains that the subject vehicles remain well controlled in the event of tire puncture, that the rate of tire puncture incidents related to coil spring fractures is low, and that the alleged defect does not pose an unreasonable risk to motor vehicle safety.accordingly, this investigation has been upgraded to an engineering analysis (ea08-026) to further study the safety consequences of the alleged defect. | ||||||
| EA08026 | GENERAL MOTORS CORP. | 12/22/2008 | 06/04/2010 | Front Suspension Coil Spring Fracture | ||
| To date, odi is aware of 142 non-duplicative complaints related to the alleged defect.in addition, odi is aware of 2,626 subject vehicles with one or more warranty claims related to the alleged defect.in total, odi is aware of 2,714 unique subject vehicles that have experienced one or more front suspension coil spring fractures.odi is not aware of any crashes or injuries related to the alleged defect.the engineering design and testing data supplied by gm, along with the frequency of consumer complaints and warranty claims related to the alleged defect, tends to support the position that, in general, the coil springs that fractured on many subject vehicles did not achieve the expected service life.however, in regard to the subject vehicles, a front suspension coil spring fracture itself has little safety consequence, as evidenced by the minimal impact on vehicle ride and handling and by the number of drivers who were unaware of the failure condition for some time until alerted by service personnel.the ratio of tire punctures to coil spring fractures appears low and there are no reports of crashes, deaths or injuries related to the alleged defect. a safety-related defect has not been identified at this time and further use of agency resources does not appear to be warranted.accordingly, this investigation is closed.the closing of this investigation does not constitute a finding by nhtsa that a safety-related defect does not exist.the agency will continue to monitor this issue and will take further action if warranted by the circumstances.see the ea08-026 engineering analysis closing report for more details. | ||||||
| EA08026 | SAAB CARS USA, INC. | 12/22/2008 | 06/04/2010 | Front Suspension Coil Spring Fracture | ||
| To date, odi is aware of 142 non-duplicative complaints related to the alleged defect.in addition, odi is aware of 2,626 subject vehicles with one or more warranty claims related to the alleged defect.in total, odi is aware of 2,714 unique subject vehicles that have experienced one or more front suspension coil spring fractures.odi is not aware of any crashes or injuries related to the alleged defect.the engineering design and testing data supplied by gm, along with the frequency of consumer complaints and warranty claims related to the alleged defect, tends to support the position that, in general, the coil springs that fractured on many subject vehicles did not achieve the expected service life.however, in regard to the subject vehicles, a front suspension coil spring fracture itself has little safety consequence, as evidenced by the minimal impact on vehicle ride and handling and by the number of drivers who were unaware of the failure condition for some time until alerted by service personnel.the ratio of tire punctures to coil spring fractures appears low and there are no reports of crashes, deaths or injuries related to the alleged defect. a safety-related defect has not been identified at this time and further use of agency resources does not appear to be warranted.accordingly, this investigation is closed.the closing of this investigation does not constitute a finding by nhtsa that a safety-related defect does not exist.the agency will continue to monitor this issue and will take further action if warranted by the circumstances.see the ea08-026 engineering analysis closing report for more details. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SUSPENSION | |||
| 01/24/2005 | 10000 | 9 | |
| The consumer experienced many problems with 2003 saab 9-3 linear as engine failure light appear and ect. *bf there were repeated problems with the sun roof remaining stuck open, stability control problems, low front head beam, getting air to the gas cap, the mud flap was cracked, and on one occasion when driving up a hill the consumer lost control of the steering. *sc *jb | |||
| SUSPENSION - FRONT | |||
| 03/01/2010 | 76000 | 1 | |
| This is on a 2003 saab 9-3 2.0t linear model. there were no injuries this time but the potential is very much there. my wife was pulling out from a stop light and hear a loud pop followed by a loud grinding noise. she pulled off immediately. when i arrived on scene, i found that the drivers front wheel was pushed up into the wheel well. when i removed the tire i found that the spring had broken in two (the bottom last ring broke off) and had dropped down to where the jagged end (still attached/wrapped around the shock) was poking into the tire. it had left a relatively deep gouge all the way around the tire. i am sure i don't have to explain to you what could happen if the spring were to break on the interstate at 70mph and puncture the tire. i am quite certain that if my wife would have kept driving any distance that the spring would have dug its way through the side wall and punctured it. remember, we cant always just pull off the interstate or stop at the drop of a hat. if you have ever driven through atlanta you will know this to be true ;) anyway, went digging on the internet trying to purchase replacement springs and found out that saab had issued a special warranty for spring failures on some of the 9-3's (including mine). apparently,saab is aware that road debris can get jammed in the spring mount and eat at the coating away on the bottom coil and allow corrosion to work its magic resulting in the springs breaking/failing. so, i call saab. they tell me that i am not covered because i do not live in what they consider to be the snow belt. which is the upper/more northern states. they tell me that the failure has been reported more in these states and it is due to road salting. furthermore, i am told that they are only replacing the springs after they have failed. as these cars start to get some age on them, i think we are going to start seeing more and more of these failures. will it take someone dying for them to issue a recall campaign? *tr | |||
| 01/24/2010 | 71000 | 1 | |
| No events leading to failure. passenger front spring broke at 71,000 miles. broke previously at 35,000 miles. current brake at 71,000, broken spring dug into passenger front tire and prevent the car from steering to the left. springs were replaced by the dealer after the 35,000 mile failure. springs and struts were replaced with aftermarket parts after the 71,000 file failure. *tr | |||
| 10/15/2009 | 75000 | 1 | |
| Passenger side front spring broke about 4 up from the bottom. car mileage apprx. 75k. problem was indicated by clunking noise and oddness in the steering. *tr | |||
| 06/09/2009 | 47843 | 1 | |
| Returned from 2 week vacation where car was parked in an outdoor airport parking lot. when car was put into reverse to back out of parking space, extra gas was required to start movement, then loud bang / pop and the car started to move. (sometimes after a rain, the disk brakes seem to rust / weld to the rotors and require extra effort to brake loose. but this bang / pop was louder than normal.) started to drive out of parking lot, then onto street to get onto interstate. smelled rubber burning odor. other drivers indicated white smoke coming from right wheel well area. stopped to investigate and found right front suspension spring broken and cutting a groove in the side wall of tire. car handled normally, so we were glad we hadn't entered interstate and gotten up to highway speed. car towed to mechanic. he said only right side had physically broken, but felt the left side was about to break also. he replaced both left / right struts, springs, bracket, support struts, sway bar links and right front tire. *tr | |||
| 05/01/2008 | 200000 | 1 | |
| 2003 saab 9-3 linear. oem front spring broken (passenger side). noticed when doing brakes one day. no damage to vehicle or any property, but still a huge problem. *tr | |||
| 08/02/2009 | 56700 | 1 | |
| On 8/2/09, i was driving my vehicle when suddenly there was a loud bang. car pulled to the extreme right with a strong odor of burning rubber. luckily was able to gain control without hitting anyone and stopped the vehicle. it was quite obvious the front of the car was lower than the back. the smell of rubber was from the spring going into the front passenger tire. the vehicle was towed to a local garage where it was discovered the front passenger spring broke & ate into the front tire. it also pulled out the struts & broke the bracket/top as well. i was very satisfied with saab until this. car is 6 years old, well maintained with only 56,700 miles. this incident has certainly made me apprehensive especially when i did research an found there has been a rash of broken front passenger springs reported, yet no recalls. parts replaced: strut assembly, strut top, spring pair, bracket, stabilizer bar control link, pirelli tire. *tr | |||
| 06/10/2009 | 54000 | 1 | |
| My 2003 saab 93 vector had the front passenger coil spring broke, im still driving on it with the parts on order. seems to be a common problem with many other peoples saabs. and sounds like their will be no help from the dealer. i am assuming its going to take a fatality or 2 before saab wakes up and makes some better springs or just recall the | |||
| 04/03/2009 | 76000 | 1 | |
| Left front coil spring failure on 2003 saab 9-3 ss linear. i have read that there is a defect investigation on this issue, and that the nhtsa has reviewed warranty claims. my car is out of warranty, so it would not be included in this data. *tr | |||
| 06/01/2009 | 79000 | 1 | |
| My 2003 saab 9-3 linear with 79,500 miles. driving on average road when hearing a pop. after further investigation (as rattling continued for some time afterwards) the front, driver-side coil spring has broken. while the piece has not (yet) popped out into my tire, any further driving risks doing so and bursting a tire as well. am waiting for saab dealership to order this part. this seems to be a common problem, as indicated by many online forums and your website. http://www.saabcentral.com/forums/showthread.php?t=155844&highlight=broke+spring&page=1 http://www.saabsunited.com/2009/05/are-saab-having-issues-with-springs.html. *tr | |||
| 05/29/2009 | 66000 | 1 | |
| Coil spring failed on 2003 saab 9-3 puncturing tire and causing car to cross center line of roadway. had there been any oncoming traffic, this coil spring induced tire blowout may have resulted in a head-on frontal collision on a busy two-lane state highway. had this been on an interstate or other roadway with higher speeds, it may have been fatal. *tr | |||
| 03/02/2006 | 41694 | 1 | |
| My saab 9 3 has been in the shop 5 times for the same issue - front end creaks when i turn or goes over bumps this started on march 2, 2006 with 41,694 up until october 17 2008 with 98,508 (sept 2007, dec 2007 june 2008). out of the 5 times 4 of those times they have replaced the front stabilizers. in october 17 they stated nothing was wrong however, after we left the dealership we still heard the front end making noise. called the dealership right away who then tells me that they were unable to find anything. may 2009 - my spring broke off my car. *tr | |||
| 05/14/2009 | 114000 | 1 | |
| On may 14 i went out to my car and noticed that the front left of my car was leaning towards the ground. after my husband took off the tire, the spring to my car just fell off. the car was towed to the dealership where i was advise that this is an going issue with saab. when i contacted saab usa they stated that this was not a problem and that they would not help me pay to have a new spring on my car. the gentlemen who towed my car also advise me that this was his 5th saab he towed this month with the same problem that i have - broken spring. *tr | |||
| 05/15/2009 | 104000 | 1 | |
| Passenger side front spring snapped. while driving home, i noticed a loud metal on metal tapping noise after going over any bumps. i knew right away something with my right front was wrong, about a minute later i heard a loud bang, followed by metal bouncing on pavement. i pulled over and found a piece of my spring had broken completely off. right after this happened it was much harder to steer and thank god that this happened in a neighborhood where i was only doing 20mph. suppose this happened on a freeway doing 65? supposedly this is a very common problem as i have read about it on forums. *tr | |||
| 05/03/2009 | 73405 | 1 | |
| No accident or anything yet, but according to a forum i follow, {saab central} there are alot of people experiencing front coil spring failure on 2003 saab 9-3.this on cars with under 100,000 miles. don't have to tell you that this could be bad news if the broken spring punched into the tire at speed. to me, having to replace coil springs as a maintenance item every 70000 miles is unacceptable. i will have my 03 saab up on jack stands to check out the springs as best as i can, but this is the type of failure you can not really see until it is to late. i have no way of checking for metal fatigue. hopefully, this is a problem you can move on before someone gets hurt. *tr | |||
| 04/26/2009 | 72500 | 1 | |
| Front coil spring brakes and the broken piece launches off the car into the wheel well area which may result in tire damage at high speeds. *tr | |||
| 04/26/2009 | 91000 | 1 | |
| Left front spring snapped while in normal driving circumstances. potential for serious accident exists. dealer replacing both front springs stating this is a common occurrence. *tr | |||
| 02/06/2009 | 53000 | 1 | |
| The front drivers side spring broke. happened while the car was sitting still. *tr | |||
| 02/02/2009 | 93445 | 1 | |
| 2003 saab 9-3 arc. started car and smelled tire burning, drove around building, checked tires -- all 4 looked fine, checked, drove about 1 mile and right front tire blew. had aaa change tire, and was shown it blew from the inside. took vehicle to costco for tire replacement. was informed that the spring coil broke (was handed about a 6 inch piece) and that was what blew through the tire. car was towed to the saab dealership and both springs were replaced. the left front is very eroded from rust and also appears ready to break. consequences - 2 new tires, 2 new front coil springs and a tow. *tr | |||
| 01/14/2009 | 1 | ||
| Front right suspension springs on my 2003 saab 9-3 broke. no accident occurred, but could have been deadly if it was on the freeway. there seems to be a pattern of this. . something like this should not be happening on this type of car. it was taken to the nearest dealer that wants to charge $1100 for the fix because i am out of warranty by. i am also in the process of contacting saab usa. *tr | |||
| 01/27/2009 | 85000 | ||
| Tl*the contact owns a 2003 saab 9-3. the contact heard a strange noise in the front end of the vehicle while driving at any speed. the dealer stated that the front coil spring snapped. he chose not to have the vehicle repaired because he believes it is a manufacturer defect. through online research, the contact found an open investigation for the same failure (nhtsa action number ea08026 (suspension:front:springs:coil springs) date investigation opened : december 22, 2008). he believes that a recall should be issued. the current and failure mileages were 85,000. | |||
| 01/02/2009 | 70000 | 1 | |
| Another front suspension coil spring failure on a saab 9-3. on returning from a 2 week vacation i started the car in the airport parking lot and heard a clicking / rubbing noise from the front left wheel. i stopped and inspected the wheel and noted rust on the brake rotor and assumed that this was the cause of the noise and would wear off when the brakes were applied. drove ~1/4 mile and stopped at a light before turning on to the interstate when i saw smoke coming from the wheel. closer inspection revealed that the front left suspension coil spring had failed and the fractured spring was rubbing on the tire. the car was towed to the saab dealer where the front springs were replaced and the damaged tire replaced. i have the failed spring hardware. despite the large number of similar failures of the front spring on saab 9-3s, saab refused to acknowledge that this was an issue and charged me for the repair. i feel lucky that i stopped to investigate before turning on to interstate. if i had not it would have undoubtedly resulted in a high speed tire failure. *tr | |||
| 07/01/2008 | 1 | ||
| I am another saab owner with the problem described complaint investigation # pe08051. this was discovered during other work being performed on the car. along with other numerous problems, this may explain why we have gone through many sets of tires and alignment has always been a problem. the 1st and last saab i will ever own. *tr | |||
| 10/01/2007 | 68000 | 1 | |
| Front spring failure from corrosion damage | |||
| 05/09/2008 | 63000 | 1 | |
| The front left coil springs snapped in half, shoving a jagged, broken spring into the inner side wall of the tire while my wife was driving our son to school. the ensuing drama consisted of a nearly uncontrollable vehicle and plumes of smoke billowing out from the front of the vehicle. fearing for the safety of herself and our son, my wife pulled him out of the car and ran a distance away as she feared it was about to catch fire. she called me from her cell phone, crying, and in a near panic as other drivers pulled over to help. everything turned out okay for us, but i can?t say that the same would have happened if the spring had broken after she dropped off our son and was on the interstate going to work. we are thankful she was only traveling 35 mph rather than 70 mph. after this occurred, and after a complete lack of help or explanation from our dealer, we were motivated to research this issue further to determine if this was a ?freak accident? or if in fact there was some issue with the design of the suspension system. it appears from a cursory search of the internet that there are at least several dozen other instances of this happening to this particular year, make, and model of vehicle. in most cases, the same thing happened exactly as it did to us. and when we learned that saab had redesigned the front coil spring seats the following year (presumably to address this issue), it became apparent that even the manufacturer had acknowledged that a problem existed. i am hoping that this will lead to a full investigation into this issue which could not only potentially protect the lives of other unknowing owners and their vehicle occupants as well as other drivers, but also to help shoulder the financial burden of this problem. in all cases that i have researched, the springs broke just after the factory warranty ran out (at 4 years/50,000 miles), and consequently, the dealers have been charging for this repair. in our case it was $500.00!!! *tr | |||
| 06/25/2008 | 36000 | 1 | |
| Both front suspension springs on my 2003 saab 9-3 broke. a front tire was punctured while the car was in motion due to the break. no accident occurred, but could have been deadly if it was on the freeway. there seems to be a pattern of this. my car only has 36,000 miles on it. something like this should not be happening on this type of car. it was taken to the nearest dealer that wants to charge $1100 for the fix because i am out of warranty by 6,000 miles. i am also in the process of contacting saab usa. *tr | |||
| 03/10/2008 | 39550 | 4 | 09/17/2007 |
| 1. there is a distinct sound when the vehicle goes over bumps, it rattles on the driver side, strut. brought it to a saab dealership they can't find the problem. brought it to a small shop, they replaced the dust covers on the front struts and after bringing it back six times for the same problem they can't find the problem. both shops state that the struts are just fine. rattles like the strut is ready to fall off. have no more idea where to go. saab dealership states that it's supposed to sound like that because of a sport sedan. i don't believe it. battery draw. draws battery dead after two days letting it sit. brought it to authorized saab dealership they can't find a draw. brought it to small shop, they found a draw of 1amp. after three new batteries, still draws and dead battery. *tr | |||
| 04/29/2002 | |||
| At 65 mph the vehicle pulls to the right and left very hard even at the slightest turn.this pulling is really violent. consumer has to drive at low speeds to control vehicle. dealer suggested consumer to get skinnier tires. please provide any further information.*ak | |||
| SUSPENSION - FRONT - SPRINGS - COIL SPRINGS | |||
| 05/12/2008 | 35210 | ||
| Tl*the contact owns a 2003 saab 9-3. the contact stated that the suspension front coil springs have been failing since spring of 2008. the vehicle has been repaired. the contact wanted to go on record and referenced investigation number ea08026. the failure mileage was 35,210. | |||
| 06/26/2009 | 60200 | 1 | 10/16/2003 |
| Tl*the contact owns a 2003 saab 9-3. while the contact was examining his vehicle, he noticed that the front driver's side coil spring split in half. prior to the failure, he noticed that the steering had become slightly difficult to turn. the vehicle has not been diagnosed by the dealer. the current and failure mileages were 60,200. updated 08/04/09 *bf the dealer repaired the vehicle as a goodwill gesture. updated 08/06/09.*jb | |||
| 05/03/2009 | 73405 | 1 | |
| No accident or anything yet, but according to a forum i follow, {saab central} there are alot of people experiencing front coil spring failure on 2003 saab 9-3.this on cars with under 100,000 miles. don't have to tell you that this could be bad news if the broken spring punched into the tire at speed. to me, having to replace coil springs as a maintenance item every 70000 miles is unacceptable. i will have my 03 saab up on jack stands to check out the springs as best as i can, but this is the type of failure you can not really see until it is to late. i have no way of checking for metal fatigue. hopefully, this is a problem you can move on before someone gets hurt. *tr | |||
| 01/14/2009 | 1 | ||
| Front right suspension springs on my 2003 saab 9-3 broke. no accident occurred, but could have been deadly if it was on the freeway. there seems to be a pattern of this. . something like this should not be happening on this type of car. it was taken to the nearest dealer that wants to charge $1100 for the fix because i am out of warranty by. i am also in the process of contacting saab usa. *tr | |||
| 12/20/2008 | 78000 | 1 | |
| Front driver side spring coil broke which caused tire blowout and car to be immobilized..did not cause any injuries or accidents but very well could have had there been anyone else on the road at the time. *tr | |||
| 04/09/2008 | 34527 | 1 | 06/02/2003 |
| Driving on local city street, when right front tire blows out. blow happened because right front coil spring sheered into two pieces and cut into right front tire causing blowout. right front tire replaced and new coil spring installed on right front suspension. yes, i have the failed coil spring in my possession. *tr | |||
| 03/11/2008 | 41431 | 1 | 07/11/2007 |
| While backing up out of a driveway on a flat level surface the vehicles front passenger coil spring broke in two pieces. the car was rendered un-drivable and was towed to a dealership. the part was replaced. the vehicle is a 2003 saab 9-3 with only 41,400 miles. *tr | |||
| 03/12/2007 | 1 | 09/01/2003 | |
| 2003 saab 9-3 customer states that the front end of the car just dropped off after having the car inspected the front coil spring was found to be broken**cc the consumer was told the passenger side coil spring was also in the process of failing. the consumer was informed that the failure was caused by rust that had formed inside a rubber boot that was used at the base of the spring to dampen noise. water was able to get inside the boots and remain, which caused rust to form and eventually compromised the integrity of the spring. the front pads and rotors were replaced. the consumer was informed that the new springs did have the rubber boots that the original springs had. *jb | |||
| SUSPENSION - FRONT - STABILIZER BAR | |||
| 12/27/2009 | 83000 | ||
| Tl* the contact owns a 2003 saab 9-3. while driving approximately 40 mph she heard a loud grinding noise. the vehicle was taken to the dealer. the technician stated that the sway bar failed because of the right front coil spring. the manufacturer took a report. the manufacturer wanted to offer $100.00 towards the cost for repair. the vehicle was not repaired. the failure and current mileages were 83,000. | |||
| SUSPENSION - REAR | |||
| 07/28/2003 | 4 | 02/18/2003 | |
| Since owning my 2003 9-3, the parking brake stuck and would not release ultimately having to be replaced. the rear bushings on the sway bar had to be replaced, multiple light bulbs. at about 20,000 miles the steering rack needed to be replaced, most recently the power sterring pump now needs to be replaced. the seat belt also let go and had to be replaced. i thought that all that could go wrong, had gone wrong until the power steering pump went. now reading other owner comments i have no faith in this vehicle. this is my fourth saab, my last i traded at over 180,000 miles with no problems.*ak | |||
| 01/09/2004 | 5500 | 1 | 09/26/2003 |
| Leased 2003 saab 9-3 arc on 9/26 and this is my second complaint (10051379) and i still have not heard from saab customer care regarding their fixing the loud right rear rattling/knocking noise. i have called numerous times with no call back. i now have two more problems... the car hesitates, sputters and almost stalls... the dealer increased the idle and that was the fix... i do not feel safe when starting off from a stop or driving in stop and go traffic. also the transmission is shifting hard between gears between 10 and 30 mphs... it started a few days ago and is becoming more prevalent as each day passes..both these problems along with the loud rattling/knocking noise from right rear that dealer says is normal tell me that this car has problems that saab doesn't want to deal with and that is not right. *la | |||
| 12/19/2003 | 0 | 09/23/2003 | |
| Car leased 9/23/03 and one week after a loud rattling/knocking noise starts up from right rear. to dealer 6 times for this problem. right rear shock replaced twice and on 12/19/03 district saab rep concluded that noise comes from shock and is a normal noise. i disagree and do not understand this explanation. delearship will not make any more attempts to fix this rattling/knocking noise. filed a complaint with saab customer service on 12/23/03 and have not heard from them. am disappointed and upset that the noise can not be located and fixed. | |||
| SUSPENSION - REAR - SHOCK ABSORBER | |||
| 12/19/2003 | 0 | 09/23/2003 | |
| Car leased 9/23/03 and one week after a loud rattling/knocking noise starts up from right rear. to dealer 6 times for this problem. right rear shock replaced twice and on 12/19/03 district saab rep concluded that noise comes from shock and is a normal noise. i disagree and do not understand this explanation. delearship will not make any more attempts to fix this rattling/knocking noise. filed a complaint with saab customer service on 12/23/03 and have not heard from them. am disappointed and upset that the noise can not be located and fixed. | |||