Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| ELECTRICAL SYSTEM | |||||
| PB-10037A | 04/01/2011 | 10038759 | Ready | 06/27/2011 | |
| PB-10037A | 04/01/2011 | 10038759 | Gm: onstar is making incomplete calls without the driver knowing. when have a data connection. *rm | 06/27/2011 | |
| ELECTRICAL SYSTEM - BATTERY | |||||
| 070861005 | 04/01/2007 | 10021919 | Floor plan corrosion (rust) perforation in battery compartment. *kb | 06/26/2007 | |
| ELECTRICAL SYSTEM - WIRING | |||||
| PI-0817 | 09/01/2012 | 10047261 | Chevrolet/pontiac/saturn: engine fails to start after engine cranks due to fuel pump wire harness connector needs replacing, without replacing fuel pump cover assembly (fuel pump flange). model 2007-2010 cobalt, g5, ion. *pe | 11/19/2012 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ELECTRICAL SYSTEM | |||
| 10/02/2012 | 120000 | 1 | |
| The key to this vehicle is stuck in the ignition and will not turn off. this vehicle had this ignition replaced due to a similar issue in 2010 by a gm dealer in ourisman chevrolet buick (703) 329-1300 1800 old richmond highway, alexandria, va 22303-1856. the original part became defected for the same issue and i had to pay over $700 to have the part replaced. now, the same issue has occurred. the key is stuck in the ignition and unable to turn off the car. i contacted general motors (saturn) at 1-800-553-6600 to report the problem and they are aware this has been happening. however, the is no recall to correct this measure. to turn the car off you have to disconnect the wires or replace the part for another $900. if gm (saturn) is aware of the problem a recall should be posted to all owners of the saturn ion and reimbursement should be provided for owners who had paid to have the part replaced. *tr | |||
| 10/02/2012 | 120000 | ||
| The key to this vehicle is stuck in the ignition and will not turn off. this vehicle had this ignition replaced due to a similar issue in 2010 by a gm dealer in ourisman chevrolet buick (703) 329-1300 1800 old richmond highway, alexandria, va 22303-1856. the original part became defected for the same issue and i had to pay over $700 to have the part replaced. now, the same issue has occurred. the key is stuck in the ignition and unable to turn off the car. i contacted general motors (saturn) at 1-800-553-6600 to report the problem and they are aware this has been happening. however, the is no recall to correct this measure. to turn the car off you have to disconnect the wires or replace the part for another $900. if gm (saturn) is aware of the problem a recall should be posted to all owners of the saturn ion and reimbursement should be provided for owners who had paid to have the part replaced. | |||
| 09/20/2010 | 70000 | 1 | |
| While trying to switch ignition to off, the ignition switch would get stuck at power on position. part was replaced by mechanic, saying this part always fails in gm vehicles after 5 years. the new part started to get stuck at the same position a year later and it takes multiple tries to get it shut off completely. *tr | |||
| 10/02/2012 | 120000 | ||
| The key to this vehicle is stuck in the ignition and will not turn off. this vehicle had this ignition replaced due to a similar issue in 2010 by a gm dealer in ourisman chevrolet buick (703) 329-1300 1800 old richmond highway, alexandria, va 22303-1856. the original part became defected for the same issue and i had to pay over $700 to have the part replaced. now, the same issue has occurred. the key is stuck in the ignition and unable to turn off the car. i contacted general motors (saturn) at 1-800-553-6600 to report the problem and they are aware this has been happening. however, the is no recall to correct this measure. to turn the car off you have to disconnect the wires or replace the part for another $900. if gm (saturn) is aware of the problem a recall should be posted to all owners of the saturn ion and reimbursement should be provided for owners who had paid to have the part replaced. | |||
| 09/20/2010 | 70000 | 1 | |
| While trying to switch ignition to off, the ignition switch would get stuck at power on position. part was replaced by mechanic, saying this part always fails in gm vehicles after 5 years. the new part started to get stuck at the same position a year later and it takes multiple tries to get it shut off completely. *tr | |||
| 10/02/2012 | 120000 | ||
| The key to this vehicle is stuck in the ignition and will not turn off. this vehicle had this ignition replaced due to a similar issue in 2010 by a gm dealer in ourisman chevrolet buick (703) 329-1300 1800 old richmond highway, alexandria, va 22303-1856. the original part became defected for the same issue and i had to pay over $700 to have the part replaced. now, the same issue has occurred. the key is stuck in the ignition and unable to turn off the car. i contacted general motors (saturn) at 1-800-553-6600 to report the problem and they are aware this has been happening. however, the is no recall to correct this measure. to turn the car off you have to disconnect the wires or replace the part for another $900. if gm (saturn) is aware of the problem a recall should be posted to all owners of the saturn ion and reimbursement should be provided for owners who had paid to have the part replaced. | |||
| 09/30/2012 | 65000 | 1 | |
| The key would get stuck in the ignition not allowing me to get out of the vehicle unless i manually unlocked the doors. this was happening for about a year or more intermittently. then one day i could not get the car to turn off because the key would not turn. after about a 5-10 second time frame, the ignition would unlock allowing me to turn the car off and remove the key. this occurred intermittently for a couple of days then when i was on vacation, the key would not come out at all while the car was still running. i was left with having to temporarily unplug the battery and the fuse so the car would turn off. the mechanic i took the car to while on vacation showed me how to do this and was able to get the key out of the ignition. i had the car towed to a mechanic once i arrived home because the car would not start at all at this point, the mechanic informed me the ignition lock was bad, and apparently gm had been aware of the problem and offered no recall but did re-design the internal components of the ignition lock. *tr | |||
| 09/30/2012 | 65000 | ||
| The key would get stuck in the ignition not allowing me to get out of the vehicle unless i manually unlocked the doors. this was happening for about a year or more intermittently. then one day i could not get the car to turn off because the key would not turn. after about a 5-10 second time frame, the ignition would unlock allowing me to turn the car off and remove the key. this occurred intermittently for a couple of days then when i was on vacation, the key would not come out at all while the car was still running. i was left with having to temporarily unplug the battery and the fuse so the car would turn off. the mechanic i took the car to while on vacation showed me how to do this and was able to get the key out of the ignition. i had the car towed to a mechanic once i arrived home because the car would not start at all at this point, the mechanic informed me the ignition lock was bad, and apparently gm had been aware of the problem and offered no recall but did re-design the internal components of the ignition lock. | |||
| 07/23/2012 | 86000 | ||
| Tl-the contact owns a 2007 saturn ion. while parked, the key failed to release from the ignition switch after several attempts. the vehicle was diagnosed by a certified mechanic who stated that the ignition switch would need to be replaced. the vehicle was repaired. the manufacturer was notified of the problem. the approximate failure mileage was 86,000. kmj | |||
| 05/30/2012 | 110000 | 1 | |
| Power steering failure - clicking from around the steering column followed by immediate loss of power steering assist and 3 beeps from the info center. message pwr str displayed in info window. *tr | |||
| 05/30/2012 | 110000 | ||
| Power steering failure - clicking from around the steering column followed by immediate loss of power steering assist and 3 beeps from the info center. message pwr str displayed in info window. | |||
| 01/03/2012 | 70000 | ||
| Tl - the contact owns a 2007 saturn ion. the contact stated that the vehicle could not be started. the contact mentioned that the failure recurred intermittently. the vehicle was taken to the dealer who diagnosed that the pass lock system was defective and needed to be replaced. the manufacturer was made aware of the failure who did not offer any assistance. the vehicle was not repaired. the failure mileage was 70,000 and the current mileage was 73,000. kmj | |||
| 01/03/2012 | 70000 | ||
| Tl - the contact owns a 2007 saturn ion. the contact stated that she was not able to turn on the ignition. the contact mentioned that the failure occurred intermittently. the vehicle was taken to the dealer who diagnosed that the pass lock system was defective and needed to be replaced. the manufacturer was made aware of the failure who did not offer any assistance. the vehicle was not repaired. the failure mileage was 70,000 and current mileage was 73,000. pm | |||
| 12/12/2011 | 55000 | ||
| The electric steering keeps going out and took it to an authrized saturn dealer and they said that the would have to check it to see why its going out as there has been recalled on the electric steering in the pontiac g6 which has the same problem and carries the same system and the dealer told me if its not the motor i have to pay 97.50 for them to find out its not the motor in the steering plus what it cost to fix it there has been problems with the electric steering there should be a full recall on all the one that uses the same part with the ones that have been recalled all ready this is a big safety issue and gm should pay to correct the problem not charge a customer to check whats wrong with it as there is still some warrenty on the car this problem needs fixed and i dont have the money to pay out the car only has 55,600 miles on it shouldnt be having problems like this hope you can help with this issue and get gm to do a recall on this for theses cars power steering failure like that makes the car hard to steer | |||
| 01/07/2012 | |||
| The car made a loud noise when i pressed on the gas. it would not accelerate fast enough for the highway and the speedometer was not working. i'm guessing the car could go at max, 20mph. the speedometer remained on 0 while the acceleration had to go up to 3 or 4 just to keep the car moving. the check engine light was on. i took the car to gm dealership/certified saturn service right then, and they charged me $360 to replace the transmission control module. the service guy told me that when mechanics first did the electrical diagnostic check, the car failed 32 markers, but when they did an electrical diagnostic check after replacing the transmission control module, the results confirmed that all the car's problems have been fixed. | |||
| 12/12/2011 | 55000 | ||
| The electric steering keeps going out and took it to an authrized saturn dealer and they said that the would have to check it to see why its going out as there has been recalled on the electric steering in the pontiac g6 which has the same problem and carries the same system and the dealer told me if its not the motor i have to pay 97.50 for them to find out its not the motor in the steering plus what it cost to fix it there has been problems with the electric steering there should be a full recall on all the one that uses the same part with the ones that have been recalled all ready this is a big safety issue and gm should pay to correct the problem not charge a customer to check whats wrong with it as there is still some warrenty on the car this problem needs fixed and i dont have the money to pay out the car only has 55,600 miles on it shouldnt be having problems like this hope you can help with this issue and get gm to do a recall on this for theses cars power steering failure like that makes the car hard to steer | |||
| 01/07/2012 | |||
| The car made a loud noise when i pressed on the gas. it would not accelerate fast enough for the highway and the speedometer was not working. i'm guessing the car could go at max, 20mph. the speedometer remained on 0 while the acceleration had to go up to 3 or 4 just to keep the car moving. the check engine light was on. i took the car to gm dealership/certified saturn service right then, and they charged me $360 to replace the transmission control module. the service guy told me that when mechanics first did the electrical diagnostic check, the car failed 32 markers, but when they did an electrical diagnostic check after replacing the transmission control module, the results confirmed that all the car's problems have been fixed. | |||
| 12/12/2011 | 55000 | ||
| The electric steering keeps going out and took it to an authrized saturn dealer and they said that the would have to check it to see why its going out as there has been recalled on the electric steering in the pontiac g6 which has the same problem and carries the same system and the dealer told me if its not the motor i have to pay 97.50 for them to find out its not the motor in the steering plus what it cost to fix it there has been problems with the electric steering there should be a full recall on all the one that uses the same part with the ones that have been recalled all ready this is a big safety issue and gm should pay to correct the problem not charge a customer to check whats wrong with it as there is still some warrenty on the car this problem needs fixed and i dont have the money to pay out the car only has 55,600 miles on it shouldnt be having problems like this hope you can help with this issue and get gm to do a recall on this for theses cars power steering failure like that makes the car hard to steer | |||
| 01/07/2012 | |||
| The car made a loud noise when i pressed on the gas. it would not accelerate fast enough for the highway and the speedometer was not working. i'm guessing the car could go at max, 20mph. the speedometer remained on 0 while the acceleration had to go up to 3 or 4 just to keep the car moving. the check engine light was on. i took the car to gm dealership/certified saturn service right then, and they charged me $360 to replace the transmission control module. the service guy told me that when mechanics first did the electrical diagnostic check, the car failed 32 markers, but when they did an electrical diagnostic check after replacing the transmission control module, the results confirmed that all the car's problems have been fixed. | |||
| 12/12/2011 | 55000 | ||
| The electric steering keeps going out and took it to an authrized saturn dealer and they said that the would have to check it to see why its going out as there has been recalled on the electric steering in the pontiac g6 which has the same problem and carries the same system and the dealer told me if its not the motor i have to pay 97.50 for them to find out its not the motor in the steering plus what it cost to fix it there has been problems with the electric steering there should be a full recall on all the one that uses the same part with the ones that have been recalled all ready this is a big safety issue and gm should pay to correct the problem not charge a customer to check whats wrong with it as there is still some warrenty on the car this problem needs fixed and i dont have the money to pay out the car only has 55,600 miles on it shouldnt be having problems like this hope you can help with this issue and get gm to do a recall on this for theses cars power steering failure like that makes the car hard to steer | |||
| 01/07/2012 | |||
| The car made a loud noise when i pressed on the gas. it would not accelerate fast enough for the highway and the speedometer was not working. i'm guessing the car could go at max, 20mph. the speedometer remained on 0 while the acceleration had to go up to 3 or 4 just to keep the car moving. the check engine light was on. i took the car to gm dealership/certified saturn service right then, and they charged me $360 to replace the transmission control module. the service guy told me that when mechanics first did the electrical diagnostic check, the car failed 32 markers, but when they did an electrical diagnostic check after replacing the transmission control module, the results confirmed that all the car's problems have been fixed. | |||
| 12/12/2011 | 55000 | ||
| The electric steering keeps going out and took it to an authrized saturn dealer and they said that the would have to check it to see why its going out as there has been recalled on the electric steering in the pontiac g6 which has the same problem and carries the same system and the dealer told me if its not the motor i have to pay 97.50 for them to find out its not the motor in the steering plus what it cost to fix it there has been problems with the electric steering there should be a full recall on all the one that uses the same part with the ones that have been recalled all ready this is a big safety issue and gm should pay to correct the problem not charge a customer to check whats wrong with it as there is still some warrenty on the car this problem needs fixed and i dont have the money to pay out the car only has 55,600 miles on it shouldnt be having problems like this hope you can help with this issue and get gm to do a recall on this for theses cars power steering failure like that makes the car hard to steer | |||
| 01/07/2012 | |||
| The car made a loud noise when i pressed on the gas. it would not accelerate fast enough for the highway and the speedometer was not working. i'm guessing the car could go at max, 20mph. the speedometer remained on 0 while the acceleration had to go up to 3 or 4 just to keep the car moving. the check engine light was on. i took the car to gm dealership/certified saturn service right then, and they charged me $360 to replace the transmission control module. the service guy told me that when mechanics first did the electrical diagnostic check, the car failed 32 markers, but when they did an electrical diagnostic check after replacing the transmission control module, the results confirmed that all the car's problems have been fixed. | |||
| 12/05/2011 | 60000 | ||
| Tl* the contact owns a 2007 saturn ion. while parked, the contact attempted to turn the vehicle off numerous times but the key could not be turned nor released from the ignition switch. the battery was disconnected in order for the engine to shut off but the key remained in the ignition switch. the vehicle was taken to an authorized dealer who informed the contact that the ignition system would need to be replaced. the vehicle was in the process of being repaired. the manufacturer was made aware of the defect. the approximate failure mileage was 60,000. | |||
| 12/05/2011 | 60000 | ||
| Tl- the contact owns a 2007 saturn ion. while parked, the contact attempted to turn the vehicle off numerous times but the key could not be turned nor released from the ignition switch. the battery was disconnected in order for the engine to shut off but the key remained in the ignition switch. the vehicle was taken to an authorized dealer who informed the contact that the ignition system would need to be replaced. the vehicle was in the process of being repaired. the manufacturer was made aware of the defect. the approximate failure mileage was 60,000. kmj | |||
| 12/05/2011 | 60000 | ||
| Tl-the contact owns a 2007 saturn ion. while parked, the contact attempted numerous times to turn the ignition key into the off position; however the key failed to turn and would not release from the ignition switch. the battery was disconnected in order for the engine to shut off. the key remained in the ignition switch. the vehicle was taken to an authorized dealer who informed the ignition system would need to be replaced. the vehicle was in the process of being repaired. the manufacturer was made aware of the defect. the approximately failure mileage was 60,000. js | |||
| 09/01/2011 | |||
| When i shut off my car, the ignition will not release the key. this happens every other time i use the car. extreamly frustrating. also needed to replace the front passenger side wheel bearing assy. | |||
| 09/01/2010 | |||
| The key stuck in the ignition switch, in the run position. i could not shut the car off. i had to disconnect the battery from the computer assembly to shut the car off. fortunately, at the time, the car was under warranty. if i would have had to pay for the repair through the dealer, the cost would have been in excess of $500.00. i am filing this complaint because, now, a year later and after the car is out of warranty, it is displaying the same symptoms (difficulty removing key from ignition after shutting engine off) as were experienced before the ignition lock assembly failed last time. this problem, after much on-line research, is an issue with saturns from 2005-2007. as most individuals noted that they experienced the same problem, six months or more after replacing the the ignition lock cylinder, through their dealership. mechanics are noting that the assembly is faulty, in that each time the key is turned small bits of metal from the key are flaking off into the assembly, causing it to lock up, typically in the on position. thankfully, for me, this incident occurred close to home. this vehicle is no longer under warranty and the repair i am again anticipating will take replacement of the ignition lock assembly. this is something i will be doing myself or seeking the services of a 'shade tree' mechanic, as i do not have the funds to take the vehicle to a gm dealership for repair. given the number of complaints listed on-line through edmonds and other consumer complaint sites, i feel that gm should be taking responsibility for the faulty parts and a recall should be issued. this poor engineering should not be an out of pocket expense for any consumer. | |||
| 08/26/2011 | 96000 | ||
| Tl- the contact owns a 2007 saturn ion 3. the contact stated that the key had become stuck in the ignition and the vehicle would not start. the contact was able to turn the key but the vehicle would not start and the doors would not open or unlock. the vehicle was not inspected. the contact spoke with the dealer and was told that the failure was common but the vehicle was not repaired. the vin was not available. the failure and current mileages were 96,000. kmj | |||
| 08/26/2011 | 96000 | ||
| Tl- the contact owns a 2007 saturn ion3. the contact stated the key is stuck in the ignition and the vehicle will not start. the contact can turn the key, but the vehicle will not start and the doors will not open or unlock. the vehicle had not been inspected. the contact spoke with the dealer and was told this is a known problem. the vin was not excepted at the time of the complaint. the failure mileage and current mileages were 96,000.rl | |||
| 08/09/2011 | 92034 | ||
| While out shopping pulled in to park at a mall. went to turn key to off position and it would not move.vehicle continued to run as normal, with doors locked and in park.it could not be shut down. broke out the owners manual and tried all the handy advice. none of which worked. being a mechanic of 30+ years this was frustrating.no clear cut definition as to what was the cause. just it might be this, and to take to your nearest saturn dealer for servicing. upon returning home began investigating the ignition key problem online. i've had no real issues with this 2007 saturn ion quad coupe that i could not remedy myself. a 2.2 liter fuel injected engine w/auto transmission that to date continues to provide 30-32 mpg. car now has 92,000 miles. the answers that i found online were staggering. that this event has been allowed to occur over such a length of time and to several gm models. if the ignition had locked backwards due to such an internal break instead of locking it into the run position. i or anyone could have been killed if vehicle was moving at the time. especially if travel was on a major interstate or thruway environment. i am not trying to overlook that at any speed ...this is not a safe event to have occur. did contact a gm dealer locally..they stated that for $85.00 , we'll run diagnostics. an ignition cylinder problem does not show on any diagnostic tester to my knowledge. was then advised that at around $300.00 to start: they will be able to fix it. since 1990 gm has been aware of this issue along with other ignition concerns. when does it begin to matter? after someone is killed or critically injured? | |||
| 07/11/2011 | 88000 | ||
| Tl- the contact owns a 2007 saturn ion. while parked the contact stated the key would not disengage from the ignition. the contact had to have the fuse in the engine disconnected in order for the vehicle to shut off. the vehicle was not repaired. the approximate failure mileage was 88,000. ds | |||
| 06/04/2011 | 64000 | ||
| Tl- the contact owns a 2007 saturn ion. the contact stated that he was unable to remove the key from the ignition and the vehicle continued to run. the dealer advised the contact to remove several fuses and disconnect the battery. no formal repairs were made and the contact was awaiting a service appointment. the manufacturer was aware of the failure. the current and failure mileages were 64,000. the vin was unavailable. bw | |||
| 03/01/2011 | 54000 | ||
| Tl* the contact owns a 2007 saturn ion. the contact noticed that when attempting to remove the key from the ignition, the key would remain stuck and she was unable to power the vehicle off. the dealer advised the contact to bring the vehicle in for inspection. the manufacturer was made aware of the failure but did not offer any assistance to the contact and the vehicle was not repaired. the current mileage was 58,000 and the failure mileage was 54,000. | |||
| 03/01/2011 | 54000 | ||
| Tl- the contact owns a 2007 saturn ion. the contact noticed that when attempting to remove her key from the ignition, it remained stuck and she was unable to power the vehicle off. the dealer advised the contact to bring the vehicle in for inspection. the manufacturer was aware of the failure; however, did not offer any assistance. the vehicle had not been repaired. the current mileage was 58,000 and the failure mileages were 54,000. bw | |||
| 05/05/2011 | 15000 | ||
| Tl* the contact owns a 2007 saturn ion. the contact stated that when they key was inserted in the ignition, the vehicle would not start and the key would become stuck. the contact stated a key lock light illuminated on the dashboard when the failure occurred. the vehicle was not inspected at the time of the complaint. the vin was unavailable. the failure and current mileage was 15,000. | |||
| 05/05/2011 | 15000 | ||
| Tl- the contact owns a 2007 saturn ion. the contact stated when they put the key in the ignition the vehicle would not start and the key was stuck. the contact stated a key lock light illuminated on the dashboard when the failure occurred. the vehicle had not been inspected at the time of the complaint. the vin was unknown. the failure mileage and current mileages were 15,000.rl | |||
| 04/25/2011 | |||
| Returned home and tried to turn off car but key was stuck in the ignition. the only way to turn the car off was to remove a fuse and unhook the battery. after looking online and on this website, i find this is a common problem with saturn ions. | |||
| 02/26/2011 | |||
| My husband and i went to start our car, and the key would not turn. the igntion cylinder and housing needed to be replaced. the cost was 602.00. this happed about 6:00 after we had done some errands and stopped at a family memers house. we never had any issues with our igntion before. we have 2007 saturn ion 2. it has about 64000 miles on it. | |||
| 12/30/2010 | 71000 | ||
| Tl - the contact owns 2007 saturn ion. the contact stated that the ignition key is stuck on the vehicle and she was unable to turn it off. also, she mention that disconnecting the battery would not shut off the engine. the vehicle was not repaired. the failure and current mileage is 71,000. pm | |||
| 11/30/2010 | 50000 | ||
| Tl- the contact owns a 2007 saturn ion3. the contact stated the interior lights come on when not turned on and the alarm goes off when it is not set. the dome light and the map light comes on while the contact is driving, but the dome light, map light and alarm come on when the vehicle is setting and not running. the dealer inspected the vehicle and stated the body control module has failed, but the part will not be available for three months. the vin was unknown. the failure mileage was unknown, but the current mileage was 50000.rl | |||
| 08/15/2010 | 96000 | ||
| My 2007 saturn ion's ignition lock cylinder is broken. apparently this is a very common problem with saturns, and fixing the problem once is not a garentee that it will not need to be replaced again. when i arrived home, my car would not turn off. the key would not turn back, however, we could completely remove the key, and we could turn the key to the on postion. my husband was able to turn off the car by pulling a fuse from the under the hood of the car after a little bit of research and a lot of wasted gas. we purchased a new ignition lock cylinder from the closest dealership, but that did not resolve the problem. we have now learned we also need to relace the ignition starter switch. there is no reason that this many saturns should be having the exact same problem. http://www.consumeraffairs.com/automotive/saturn_ignition_lock.html has over 50 pages of people complaining about the exact same problem! this needs to be recalled! | |||
| 10/24/2010 | 62000 | ||
| Tl-the contact owns a 2007 saturn ion. the ignition lock has fail. the ignition key cannot be taken out of the ignition lock to turn the vehicle off or on. the dealer was call and informed her to call nhtsa and file a complaint because there are the ones the make the decisions on recalls. they also informed her there are no recalls or warranty on her vehicle. the manufacturer was not notified. the failure mileage was 62,000....mw | |||
| 08/15/2010 | 96000 | ||
| My 2007 saturn ion's ignition lock cylinder is broken. apparently this is a very common problem with saturns, and fixing the problem once is not a garentee that it will not need to be replaced again. when i arrived home, my car would not turn off. the key would not turn back, however, we could completely remove the key, and we could turn the key to the on postion. my husband was able to turn off the car by pulling a fuse from the under the hood of the car after a little bit of research and a lot of wasted gas. we purchased a new ignition lock cylinder from the closest dealership, but that did not resolve the problem. we have now learned we also need to relace the ignition starter switch. there is no reason that this many saturns should be having the exact same problem. http://www.consumeraffairs.com/automotive/saturn_ignition_lock.html has over 50 pages of people complaining about the exact same problem! this needs to be recalled! | |||
| 10/24/2010 | 62000 | ||
| Tl-the contact owns a 2007 saturn ion. the ignition lock has fail. the ignition key cannot be taken out of the ignition lock to turn the vehicle off or on. the dealer was call and informed her to call nhtsa and file a complaint because there are the ones the make the decisions on recalls. they also informed her there are no recalls or warranty on her vehicle. the manufacturer was not notified. the failure mileage was 62,000....mw | |||
| 08/15/2010 | 96000 | ||
| My 2007 saturn ion's ignition lock cylinder is broken. apparently this is a very common problem with saturns, and fixing the problem once is not a garentee that it will not need to be replaced again. when i arrived home, my car would not turn off. the key would not turn back, however, we could completely remove the key, and we could turn the key to the on postion. my husband was able to turn off the car by pulling a fuse from the under the hood of the car after a little bit of research and a lot of wasted gas. we purchased a new ignition lock cylinder from the closest dealership, but that did not resolve the problem. we have now learned we also need to relace the ignition starter switch. there is no reason that this many saturns should be having the exact same problem. http://www.consumeraffairs.com/automotive/saturn_ignition_lock.html has over 50 pages of people complaining about the exact same problem! this needs to be recalled! | |||
| 10/24/2010 | 62000 | ||
| Tl-the contact owns a 2007 saturn ion. the ignition lock has fail. the ignition key cannot be taken out of the ignition lock to turn the vehicle off or on. the dealer was call and informed her to call nhtsa and file a complaint because there are the ones the make the decisions on recalls. they also informed her there are no recalls or warranty on her vehicle. the manufacturer was not notified. the failure mileage was 62,000....mw | |||
| 08/15/2010 | 96000 | ||
| My 2007 saturn ion's ignition lock cylinder is broken. apparently this is a very common problem with saturns, and fixing the problem once is not a garentee that it will not need to be replaced again. when i arrived home, my car would not turn off. the key would not turn back, however, we could completely remove the key, and we could turn the key to the on postion. my husband was able to turn off the car by pulling a fuse from the under the hood of the car after a little bit of research and a lot of wasted gas. we purchased a new ignition lock cylinder from the closest dealership, but that did not resolve the problem. we have now learned we also need to relace the ignition starter switch. there is no reason that this many saturns should be having the exact same problem. http://www.consumeraffairs.com/automotive/saturn_ignition_lock.html has over 50 pages of people complaining about the exact same problem! this needs to be recalled! | |||
| 10/24/2010 | 62000 | ||
| Tl-the contact owns a 2007 saturn ion. the ignition lock has fail. the ignition key cannot be taken out of the ignition lock to turn the vehicle off or on. the dealer was call and informed her to call nhtsa and file a complaint because there are the ones the make the decisions on recalls. they also informed her there are no recalls or warranty on her vehicle. the manufacturer was not notified. the failure mileage was 62,000....mw | |||
| 11/01/2010 | 22500 | ||
| When placing vehicle in park, the doors remain locked and key cannot be removed from ignition. took vehicle to chev dealer for repair and they said my factory warranty was expired. i currently have 22,500 on vehicle and i purchased the vehicle on 1-1-2008 as a new vehicle at the dealership. i am being told by saturn customer service that the warranty went into effect in 2006 on the day that my vehicle was delivered to dealership and over a year before i ever owned it! what a scam! | |||
| 10/19/2010 | 55000 | ||
| Tl- the contact owns a 2007 saturn ion. while attempting to shut off the vehicle the contact noticed that the key would not turn inside of the ignition not allowing the vehicle to be turned off. the vehicle has not been diagnosed and there were no prior warnings. the current and failure mileages were 55000. bml | |||
| 10/04/2010 | 59000 | ||
| Tl- the contact owns a 2007 saturn ion. while attempting to shut off the vehicle the contact noticed that the key would not release out of the ignition and would not turn to the off position. the vehicle has not been diagnosed and there were no prior warnings. the current and failure mileages were 59000. bml | |||
| 06/15/2010 | 13000 | ||
| This has not been a true safety item yet, but it has the potential of being one, and if you look on-line under key stuck in ignition you will be amazed how many people have had this problem. the car companies apparently know about it because the have installed a small cover under the steering column to remove and push a button to release the key so it can be turned and removed. many people like us have paid over $500 and still have the problem. looks like there should be a recall to fix this. some folk couldn't even shut the engine off and had to disconnect the battery. that' rediculous. i'm sure i speak for hundreds and maybe thousands of people that wish someone would do something about this problem. please take the time to look at what is on the internet concerning this. not everyone has a computer and access to this information. thank you. | |||
| 08/27/2010 | 80000 | ||
| Tl-the contact owns a 2007 saturn ion2. the contact stated her circuit board was burnt out and the fuel line cracked spilling gasoline all over the vehicle. the vehicle was been repaired at the dealer for another recall that was received. after the vehicle was picked up and been driven at 55mph on her way home the abs light, the battery, the pwrstr, the oil light, and the odometer lights all illuminated at the same time. the vehicle was immediately parked and had to be towed back to the dealer for an inspection of the failures. the dealer informed her the cluster board burnt out and the fuel line was cracked. the fuel line will be covered under warranty and the cluster board was up for review from the manufacturer. she was awaiting a call from the dealer and manufacturer. the failure mileage was 80,000....mw | |||
| 06/15/2010 | 13000 | ||
| This has not been a true safety item yet, but it has the potential of being one, and if you look on-line under key stuck in ignition you will be amazed how many people have had this problem. the car companies apparently know about it because the have installed a small cover under the steering column to remove and push a button to release the key so it can be turned and removed. many people like us have paid over $500 and still have the problem. looks like there should be a recall to fix this. some folk couldn't even shut the engine off and had to disconnect the battery. that' rediculous. i'm sure i speak for hundreds and maybe thousands of people that wish someone would do something about this problem. please take the time to look at what is on the internet concerning this. not everyone has a computer and access to this information. thank you. | |||
| 08/27/2010 | 80000 | ||
| Tl-the contact owns a 2007 saturn ion2. the contact stated her circuit board was burnt out and the fuel line cracked spilling gasoline all over the vehicle. the vehicle was been repaired at the dealer for another recall that was received. after the vehicle was picked up and been driven at 55mph on her way home the abs light, the battery, the pwrstr, the oil light, and the odometer lights all illuminated at the same time. the vehicle was immediately parked and had to be towed back to the dealer for an inspection of the failures. the dealer informed her the cluster board burnt out and the fuel line was cracked. the fuel line will be covered under warranty and the cluster board was up for review from the manufacturer. she was awaiting a call from the dealer and manufacturer. the failure mileage was 80,000....mw | |||
| 06/15/2010 | 13000 | ||
| This has not been a true safety item yet, but it has the potential of being one, and if you look on-line under key stuck in ignition you will be amazed how many people have had this problem. the car companies apparently know about it because the have installed a small cover under the steering column to remove and push a button to release the key so it can be turned and removed. many people like us have paid over $500 and still have the problem. looks like there should be a recall to fix this. some folk couldn't even shut the engine off and had to disconnect the battery. that' rediculous. i'm sure i speak for hundreds and maybe thousands of people that wish someone would do something about this problem. please take the time to look at what is on the internet concerning this. not everyone has a computer and access to this information. thank you. | |||
| 08/27/2010 | 80000 | ||
| Tl-the contact owns a 2007 saturn ion2. the contact stated her circuit board was burnt out and the fuel line cracked spilling gasoline all over the vehicle. the vehicle was been repaired at the dealer for another recall that was received. after the vehicle was picked up and been driven at 55mph on her way home the abs light, the battery, the pwrstr, the oil light, and the odometer lights all illuminated at the same time. the vehicle was immediately parked and had to be towed back to the dealer for an inspection of the failures. the dealer informed her the cluster board burnt out and the fuel line was cracked. the fuel line will be covered under warranty and the cluster board was up for review from the manufacturer. she was awaiting a call from the dealer and manufacturer. the failure mileage was 80,000....mw | |||
| 08/20/2010 | 40641 | ||
| Key stuck in ignition. car stuck running. what an unsafe situation, in high 90 degree weather. thank goodness my elderly grandmother was not in the car with me! roadside assistance had to come and turn it off by taking off a fuse in the hood, before towing it to the dealer. i burned my hand trying to disengage the fuse, before roadside assistance got there, because i was feeling sick standing outside in the 99 degree weather waiting. the dealer had to replace the ignition lock cylinder and housing, and i had to get a new key made at the saturn dealer. i googled this problem, and found over 48 pages of complaints. i sure hope that there is a recall on this issue, as this presents an obvious safety problem. hopefully saturn drivers will not get stranded in extreme hot, cold, or dangerous conditions, with their key stuck in the ignition. the exact same problem happened with my twin sister 1 week before it happened to me. both of us bought our 2007 saturn ions new, on the same date. this is more than a coincidence. we feel as though this part of the car must have been defective. it is not a typical, routine maintenance type thing that should need to be replaced on a car that is only 4 years old. it presents a serious safety issue, depending on the circumstances of when it occurs. | |||
| 08/23/2010 | 56388 | ||
| I came home last night around 10:40pm, went to shut my car off and the key would not come out of the ignition - it was stuck on. i took my car to my parents house (my dad has tools) and after several failed attempts to get the key out, i called onstar and they dispatched a local tow truck company to come. the guy was very rude and basically made me feel stupid for having this happen and acted like he couldn't help me with that, so i canceled the tow. we pulled some fuses and disconnected the battery and figured since at that time it was 12:30am that i would call saturn in the morning. i went on the consumer affairs website and found this has happened alot to people all over the country with my same car! and nothing is being done about getting a recall, and they are charging people up to $500 or more to fix it. i think gm should recall this ignition lock and all of these charges for the defective part should be covered by them. it's not the car owner's fault that the part is bad. i only have approx. $50k miles on my 2007 ion. i told the saturn service department i would call them back as i am not in a position to pay that right now, so i am not sure what i am going to do. | |||
| 08/20/2010 | 40641 | ||
| Key stuck in ignition. car stuck running. what an unsafe situation, in high 90 degree weather. thank goodness my elderly grandmother was not in the car with me! roadside assistance had to come and turn it off by taking off a fuse in the hood, before towing it to the dealer. i burned my hand trying to disengage the fuse, before roadside assistance got there, because i was feeling sick standing outside in the 99 degree weather waiting. the dealer had to replace the ignition lock cylinder and housing, and i had to get a new key made at the saturn dealer. i googled this problem, and found over 48 pages of complaints. i sure hope that there is a recall on this issue, as this presents an obvious safety problem. hopefully saturn drivers will not get stranded in extreme hot, cold, or dangerous conditions, with their key stuck in the ignition. the exact same problem happened with my twin sister 1 week before it happened to me. both of us bought our 2007 saturn ions new, on the same date. this is more than a coincidence. we feel as though this part of the car must have been defective. it is not a typical, routine maintenance type thing that should need to be replaced on a car that is only 4 years old. it presents a serious safety issue, depending on the circumstances of when it occurs. | |||
| 08/23/2010 | 56388 | ||
| I came home last night around 10:40pm, went to shut my car off and the key would not come out of the ignition - it was stuck on. i took my car to my parents house (my dad has tools) and after several failed attempts to get the key out, i called onstar and they dispatched a local tow truck company to come. the guy was very rude and basically made me feel stupid for having this happen and acted like he couldn't help me with that, so i canceled the tow. we pulled some fuses and disconnected the battery and figured since at that time it was 12:30am that i would call saturn in the morning. i went on the consumer affairs website and found this has happened alot to people all over the country with my same car! and nothing is being done about getting a recall, and they are charging people up to $500 or more to fix it. i think gm should recall this ignition lock and all of these charges for the defective part should be covered by them. it's not the car owner's fault that the part is bad. i only have approx. $50k miles on my 2007 ion. i told the saturn service department i would call them back as i am not in a position to pay that right now, so i am not sure what i am going to do. | |||
| 08/10/2010 | 62547 | ||
| We have a 2007 saturn,almost everytime we drive it ,the key locks and will not come out.it is very fustrating.we live in a very hot climate and sometimes it takes up to 20 mins. to get the key out.we took to the saturn store,and they said they will not cover it.i have read a ton of complaints on this same problem in saturns,somehow they seem to be being ignored. | |||
| 08/08/2010 | 58000 | ||
| Beginning last week, once the car has been started , it cannot be shut off with the key. luckily, we do not garage this vehicle! we can put the car intopark, but the key will not turn in the ignition to any other position, and the key cannot be removed from the car. to stop the car, we pull a fuse and disconnect the battery. to start the car, we reconnect the battery and replace the fuse. while this is not as life threatening as other vehicle problems recently, it is wide-spread. when i went on-line to find a solution (saturn said all of its techs had gone home early) i found hundreds of the same incident. | |||
| 06/25/2010 | 15500 | ||
| I have a 2007 saturn ion car. i bought it new. yesterday 6/25/10 while i was driving i saw a message on the bash board. trac off' within minutes all the lights on the dash board began to flash, messages were showing up on the dash board. i didn't know what to do. i pulled over on the side of the road and call my mechanic. i drove the car slowly to the shop and barely got there before all of the lights went dead and the car stopped working. | |||
| 01/19/2010 | 65000 | ||
| Tl* the contact owns a 2007 saturn ion. while driving at speeds of 70 mph, the power steering warning light illuminated. the power steering assist then failed and the contact was able to move the vehicle off the roadway. when restarting the vehicle, the power steering assist resumed normal operation. the vehicle was taken to the dealer where unknown repairs were made. the failure did not recur. in addition, the ignition also failed and in order to shut off the engine, the battery and a fuse had to be disconnected. the vehicle was not taken to the dealer for a diagnosis of the ignition failure. the failure mileage was 65,000 and the current mileage was 76,000. | |||
| 05/23/2009 | 31000 | 1 | |
| Unable to turn ignition switch off-car runs till fuses pulled or battery disconnected. *tr | |||
| 12/07/2008 | 40000 | 1 | |
| Once car was on couldn't turn key back to stop vehicle and couldn't remove key. had to pull ignition fuse under hood and disconnect battery in trunk every time we wanted to start or stop the vehicle. finally got a new ignition built and that solved the problem but of course warranty was up and this came out of our pockets. *tr | |||
| 03/14/2008 | 19000 | 5 | 03/24/2007 |
| On five separate occasions, our 07 saturn ion has stalled while driving. when it stalls all electrical systems fail - can't even put on the hazards lights. the saturn dealer has evaluated the computer system each time with no result. *tr | |||
| 06/30/2007 | 11000 | 8 | 08/22/2006 |
| Tl*the contact owns a 2007 saturn ion. on several occasions, while driving 55 mph, the engine light illuminated and the vehicle suddenly decelerated to 30 mph and eventually to zero. the contact pulled over and restarted the vehicle, but the engine light remained illuminated. the vehicle jerked until it reached 30 mph and then it drove normally. the vehicle stalled two more times approximately 25 miles later. the contact took the vehicle to the dealer twice. the first time they stated that nothing was wrong and the second time they changed the sensor in the accelerator pedal. the vehicle was towed to the dealer for the third time on september 20, 2007. the current mileage was 13,000 and failure mileage was 11,000. | |||
| ELECTRICAL SYSTEM - IGNITION | |||
| 09/16/2012 | 1 | 08/20/2006 | |
| Cpsc# i1290352a. saturn ion 2007. consumer stated he was having lock cylinder malfunction. *ln the consumer stated the key became stuck in the ignition in the on position. she was unable to turn the engine off. because the vehicle has a manual transmission, she was able to release the clutch which stopped the engine from running. she had to disconnect the battery to keep if from dying. | |||
| 06/13/2011 | 1 | ||
| 2007 saturn ion. consumer states problem with vehicle ignition *tgw the ignition lock cylinder and housing were replaced. *jb | |||
| 02/22/2010 | 139000 | 1 | |
| The following event occurred on monday, february 22, 2010 at approximately 5:45 p.m. while i was driving my 2007 saturn ion. i drove to the service station for gas. when i tried to turn off my car, the key would not budge. the ignition was locked. i called the saturn dealership. the service department was closed, but i was told to drive my car there and someone would disable my car. the battery cables had to be disconnected to turn off the car. in order to repair my car, the whole ignition had to be replaced. after a brief internet search, i discovered that this is not an isolated incident; it has happened to many other saturn ion owners. *tr | |||
| 11/16/2009 | 1 | ||
| I bought my car a year ago-brand new. two days ago i pulled up to work and went to turn my car off. the key would not completely turn all the way and was stuck in the ignition. the wheel was not locked, so this was not the cause. it has been three days now and it continues to occur. it is on and off, but the fact remains that there is a clear issue. i even went online to see if this was a common problem. apparently so. i found numerous forums and complaints from others who have purchased the same model car and have had the same issue. they also stated that when contacting the dealer, they already knew and were familiar with the exact issue. clearly this is a defect and i have not bothered taking the car in because everyone else who has had this problem has been charged upwards of $300 and the problem has returned. *tr | |||
| 09/21/2009 | 66000 | 1 | |
| My key became locked in the ignition while my saturn ion2 was engaged. no matter what i tried, the key would not turn to shut the car off. i drove to a mechanic and he also had no idea how to disengage my car. i then drove a nearby saturn dealership. the dealership was very familiar with this problem and informed me that this kind of malfunction happened often in saturn ions. he informed me that the only way to disengage the car when the key is locked is to open the hood of the car (while it is running) and disconnect the main fuse from the battery. he also told me that this problem has a tendency of recurring because the ignition part is defective. the saturn mechanic fixed the ignition lock which cost a total of 330$ including part and labor. *tr | |||
| 01/01/1901 | 1 | ||
| 2007 saturn ion key got stuck in the ignition and the vehicle kept running. *nj | |||
| 06/09/2009 | 58000 | 1 | |
| 2007 saturn ion. could not turn off ignition. ignition was locked on the on position. could not remove key. had to pull switch from battery to turn car off once driven to dobbs auto. googled problem and on the consumeraffairs.com website there are hundreds of people complaining about the same problem. saturn should issue a recall and fix the ignition. car is in shop now. waiting to her how much to fix it. *tr | |||
| 01/29/2009 | 43683 | 1 | |
| The issue with this vehicle is that it will randomly, and without warning, refuse to start. the key will not turn in the ignition. it is completely unpredictable and happens in both warm and cold weather. sometimes waiting 20 minutes and trying again takes care of the issue. more often than not, it does not. the dealer has replaced the ignition switch and the fuse so far. it continues to be a problem. it can happen at the first start in the morning, or after being driven for some time, and then shut off (eg. stopping at a store or to get fuel) and then attempting to restart. this has left me and my young child stranded more than once in freezing temperatures and extreme heat and is a risk to our lives! *tr | |||
| 08/29/2008 | 38500 | 1 | |
| I arrived at work in my 2007 saturn ion on aug 29th, 2008 and tried to turn off my vehicle but the ignition switch wouldn't turn to the off position or come out of the lock. i contacted gm roadside assistance and they towed my car but say that they are not liable to pay the $500.00 repair costs required to correct the problem with the ignition and housing. i just searched the internet and found 20 pages of similar(almost exactly) accounts occurring with the saturn ion and other saturn vehicles and yet there has been no recall. please research these events. the more i research, the more i realize that this is a very common problem with saturn vehicles and it needs to be addressed. thank you. *tr | |||
| 08/11/2008 | 14000 | 1 | |
| Ignition lock cylinder failure. car cannot be turned off! first occurrence 8/11/08, dealer replaced cylinder, second occurrence on 8/17/08 will be going to dealer 8/18. research indicates this has been an ongoing problem for up to a decade! *tr | |||
| 06/01/2008 | 5000 | 1 | |
| Key sticks i and sometimes takes up to 5 minutes to get it out and the car is still running because i can't shut off the car. *tr | |||
| 06/22/2008 | 31942 | 1 | |
| 2007 saturn ion i have put a little over 5,000 miles on it . called the dealership 3 times in the past 45-60 days about key sticking in the ignition switch. they said don't worry about it. dirty key, or we will get back to you. past weekend did the same thing but key would not allow the car to shut off or do anything. after calling their road side service and on hold for over 90 min before someone answered and then another hour trying to get some help. tow truck came almost 3 hours after my original call to them all along the car running and burning gas. saying that it is a known problem and that saturn is aware of it and do not want to do anything about this. seems to be numerous complaints on this same subject everywhere. *tr | |||
| 05/18/2008 | 63500 | 1 | |
| I purchased a used 2007 saturn ion in july of 2007. about 3 months ago (if that) i had to replace my ignition cylinder because when i pulled into my drive way i could not turn the key off. a few days ago i went to the store and as i tried to turn the car off again, it would not turn. i have to purchase another ignition cylinder and have it replaced again!!! this is the second time in about 2 1/2-3 months! *tr | |||
| ELECTRICAL SYSTEM - IGNITION - ANTI-THEFT CONTROLLER | |||
| 03/11/2010 | 41297 | ||
| Tl* the contact owns a 2007 saturn ion. the keys became wedged in the ignition switch and the contact could not shut the engine off. the battery was disconnected in order to shut off the engine and the vehicle was towed to the dealer. the dealer could not correct the failure. this was the second time the failure occurred. the failure mileage was 41,297 and the current was unknown. | |||
| ELECTRICAL SYSTEM - IGNITION - SWITCH | |||
| 09/22/2008 | 41468 | 1 | |
| We purchased a 2007 saturn ion about 6 months ago and when my 16 year old (new driver) daughter was driving it the ignition switch locked up and she could not shut the car off. fortunately she was at a friends house and i was able to help her shut the car off. it cost $434.83 to have a gm dealer replace the ignition switch. i have the old part in my possession. i am afraid to let anyone in my family drive the car now. *tr | |||
| 07/25/2008 | 20 | 1 | |
| Purchased a 2007 saturn ion 2 with 20k and i've had it for less then 2 weeks and driven it about 80 miles or so. the key would not turn completely to turn off the ignition and when i was finally able to force the stuck key out of the ignition it continued running. faulty ignition switch. the second problem that i had 3 days prior was airbag warning light which is currently being serviced. *tr | |||
| ELECTRICAL SYSTEM - STARTER ASSEMBLY | |||
| 01/03/2011 | 1 | ||
| 2007 saturn ion. consumer states that his starter was able to allow water or salt brine into the starter during winter conditions. his vehicle left him and his three year old stranded in cold weather because of this problem. *kb the entry of water and/or salt into the starter stopped the starter from rotating the engine. | |||
| ELECTRICAL SYSTEM - STARTER ASSEMBLY - SOLENOID | |||
| 01/03/2011 | 1 | ||
| 2007 saturn ion. consumer states that his starter was able to allow water or salt brine into the starter during winter conditions. his vehicle left him and his three year old stranded in cold weather because of this problem. *kb the entry of water and/or salt into the starter stopped the starter from rotating the engine. | |||