Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ELECTRICAL SYSTEM | |||
| 10/05/2012 | 62000 | ||
| Tl- the contact owns a 2000 saturn ls2. the contact stated while driving 30 mph the vehicle stalled. the vehicle was taken to an independent mechanic for diagnosis and the intake sensor, speed sensor, and various other problems were replaced. the turn signals also began to malfunction. the contact also stated that when she took the key out of the ignition it was very hot. the vehicle had not been repaired. the failure and current mileage was 62,000. dt | |||
| 08/21/2010 | 122000 | ||
| On saturday, august 21, 2010, the check engine light came on and stayed illuminated in my 2000 saturn ls2 sedan. as expected, i took it in for a diagnosis. the diagnosis i received was quite interesting. i was told there was a left bank 02 sensor failure (2 bank system) and that the car's computer failed and needs replacement. i was informed that if i don't replace the computer, i can continue to expect major components in the vehicle to fail on a continuous basis. the repair shop replaced the 02 sensor but wants over $1,000 to replace the computer! i reported the defects to the manufacturer pointing out that this is the straw that broke the camel's back for me. i have had every single routine maintenance item and all recommended service and repairs done at saturn dealerships since the time i purchased the vehicle new, with one or two exceptions. whenever i would call the manufacturer to report problems or complain about the condition of the vehicle, i was told in the last few recent years that the vehicle is out of warranty due to the mileage and that i should take it to one of their authorized repair facilities and that there was nothing they could do. no acknowledgment of my concerns was ever made and the drones or robots at the call center kept repeating the same message about the mileage. i know of others who have had the same or similar concerns and the manufacturer's habit of ignoring the problems do not make them go away. toyota learned that lesson recently. saturn owners should not just be thrown out in the cold because gm has decided that they are the step children of their product line. i have spent more money in outside of warranty repairs on this vehicle than ever should have occurred. the question of the day would be if i got all recommended routine maintenance, why does the vehicle continually fall apart? gm has evidence that i was a regular and diligent customer when it came to routine maintenance and repairs. they need to do right be us! | |||
| 02/08/2005 | 1 | ||
| Customer has several questions about his saturn including ignition and tire replacement**cc the crank sensor was replaced, the shift light indicator in the drive position went out while the headlights were on. the ac was not cooling when the vehicle was in idle. the tires had sever cupping following four cross rotations due to a bad rear wheel alignment. the ignition would not unlock. *jb | |||
| 12/06/2006 | 64000 | 1 | 04/04/2003 |
| Dt*: the contact stated while parking the vehicle in the garage, and turning the key to the off position, the engine continued to run. a fuse was pulled to stop the engine. it started on its own one half hour after the fuse was replaced. the dealer was alerted. | |||
| 07/23/2004 | 40392 | 7 | 12/26/2002 |
| Both tail lights had to be replaced due to an unknown failure. the right side was replaced by dealer last year at 40,392 miles, and the left side was done currently at 55,183 miles. *ak the brake switch and cruise failed, there would be an intermittent connection when the pedal was depressed, the tail lamp would become dim when the brakes were applied and inoperative when the headlight would come on and the high mount brake light was inoperative. *sc *jb | |||
| ELECTRICAL SYSTEM - BATTERY | |||
| 10/15/2003 | 1 | ||
| I have had ongoing problems with this vehicle since i purchased it in 2003. i purchase this car in august 2003. in october 2003, the car would not start. it was discovered that the wrong type bolt was in the battery causing the car not to start. i purchased the bolt at the dealership had it installed. in october 2004, the car started shifting hard. i took it to the dealership and was told that it needed some type of valve and that would solve the problem. again, the dealership installed this valve and everything was fine. november 2005, the blower for the heating and defogger only works when the car has sat out in the sun for a while. it does not work in the morning when the car is initially started in the mornings. three days before christmas 2005, with only approximately 68,000 miles on this car, the timing belt broke. it did not damage the motor and i had it repaired at a cost of around $900.00. this time i did not have the dealership do the repairs because it would have been very inconvenient and expensive for me to have the car towed the dealership from where it broke down. while looking through my owners manual, i noticed that it stated that my timing belt should last at least to 100,000 miles (my thirteen year old nissan's timing belt lasted until 120,000 miles). when i addressed this with your customer care line, i was told that the 100,000 miles was just a suggestion and that the belt could actually go at any time. i guess maybe the word suggestion/suggested should have been put in the owners manual because that is not how i understood it when i read it as printed. january 2006, the car starts hard shifting again and again i took it to the dealership and was told that this time the transmission can't seem to figure out the speed of the car and it would cost an additional $80.00 for them to track it down. *nm | |||
| ELECTRICAL SYSTEM - FUSES AND CIRCUIT BREAKERS | |||
| Back left brake light keep going out, had bulbs replaced several times. contacted dealer. this was a result of an electrical system malfunction.*ak | |||
| ELECTRICAL SYSTEM - IGNITION - MODULE | |||
| 12/05/2007 | 126000 | 4 | 07/11/2003 |
| I own a 2000 saturn ls2. there have been 2 recalls on the l series vehicles. although my model is considered the ls series, i have experienced the exact same symptoms with my vehicle as described with the l series recall. the most recent was the replacement of all four of the oxygen sensors in my vehicle which i believe to be the same problem as described with the l series vehicle and attributed to the saturn part known as the ignition control module. over a period of about 2 months i noticed: 1. a deterioration in idle quality 2. a reduction in overall engine power 3. the engine was hard to start these are exactly the same problems experienced with the icm recall on the l series. i had to replace, at my own expense, all 4 of the oxygen sensors for this vehicle. after contacting saturn, they insisted, based on my vin #, that my car was not included in this recall. it seems rather coincidental that i have experienced the exact same symptoms as 2 recalls on the same model year car from the same manufacturer. it is my belief that the recalls should be extended to cover the ls series vehicles as well. *tr | |||
| ELECTRICAL SYSTEM - IGNITION - SWITCH | |||
| 12/28/2008 | 33000 | 1 | |
| While car was still under gm warranty, vehicle ignition switch would get stuck such that the car would not start. this happened several times intermittently but each time would eventually free up. took car to dealer where purchased and problem was not duplicated at that time. i believe i also took to saturn dealer but they also could not replicate. this continued to happened periodically and car eventually passed out of warranty. recently, the problem happened again but it will not start at all. had to tow it to the closest shop and repair the cylinder. called saturn and they are unwilling to assist with the repair at this time. they will not consider any assistance unless i tow the car to the dealer (around $100) and pay there diagnostic fees but, again, offer no promise that they will help in any way even if they confirm the problem. *tr | |||
| Consumer was unable to start vehicle. contacted dealer. this was a result of an ignition switch failure.*ak | |||