Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VISIBILITY | |||
| 02/06/2012 | 79501 | ||
| . i was driving south on i-15 between cedar city and st. george utah.around 4:00 pm when i drove into a very heavy rain storm, i turned on the windshild wipers to clear the windseild. at which point the wipers went up and then quite. the the driver side wiper went all the way to the left side of the windshild and stopped. the passener side worked for a few minutes and then quite i had to pull over stop and wate for the rain storm to pass over. upon later inspection i found that the plastic housing that holds the wiper mounts to the main assembly had broken away from both sides causeing the wipers to quit working. since the car was out of warranty i went down to stephen wade chevrolet and purchased a new wiper motor module assembly. which costed me $196,00. while i was replacing this wiper module assembly i noticed that the new wiper motor module assembly has no plastic parts.the unit was sloid metal. which should have been done in the first place to adviod this very serious safty issue. i did write satrun a letter and sent pictures as well showing them the problem this problem happens over a long period of time as hot and cold weather causes the plastic to get brittle and then brake. i am very concerned about the publics safty and advised saturn that i felt they should seriously concider issueing a recall and replace any of these veichcals which may have these plastic part installed on them. i have been driving for many years. as exsperenced driver i knew what to do. but for a younger or eldery driver i really think this situation could have turned out very bad. let's get something done before someone gets hurt or even worse killed. i just don't feel that satrun will do anything more about this safty issue. so i hope you will. thanks for thaking the time to read this letter and for your concideration, coorperation and concerns | |||
| 03/04/2010 | 73000 | 1 | |
| Saturn have a recall on the 2003 saturn ion l series and i experienced a very dangerous situation involving the wiper motor. while traveling on an expressway doing about 60mph, the windshield wiper completely flew off the range of the window. upon safely getting off, i pulled into a mechanic shop and was told the wiper motor just failed. i contacted saturn to tell them about the recall on the l series and that this car demonstrates the same problem. they offered not assistance or even cared about the fact the i could have been killed because it was raining hard and the motor went out. someone should investigate this problem before lives are lost. *tr | |||
| 02/10/2008 | 49000 | 1 | |
| The windshield wiper arm component on my 2003 saturn ion (which connects the right and left wipers) has plastic parts that will snap in cold weather, rendering at least the left windshield wiper inoperative. this could have created an extremely hazardous condition, especially during a snow or ice storm. the repair shop told us that the component arm had to be on back order, and it would take two weeks to get a replacement. it actually took four weeks, which leads me to believe that the problem is not an isolated one. the replacement, which cost $162.00 without labor, also has plastic components. the windshield wipers sit below the part on the windshield where the defroster vents are aimed, causing the wipers to stay frozen on the windshield even after the defroster is turned on. when the wipers are turned on, the strain on the arm component (caused when the frozen wiper blades stay stuck on the windshield) causes the plastic part to snap, rendering at least the left wiper inoperative. *tr | |||
| VISIBILITY - REAR WINDOW WIPER/WASHER | |||
| 04/11/2009 | 90100 | 1 | |
| The other day while driving my saturn ion in the rain my windshield wiper went the opposite direction into on coming traffic had to stop the car and attempt to fix on highway. the wiper since then will not work. the wiper arm no sits loosely on car. this issue happened to my wife's saturn ion also we had to repair it. that time it happened while vehicle was at mechanic they never took responsibility for it. *tr | |||
| VISIBILITY - WINDSHIELD WIPER/WASHER | |||
| 01/01/2004 | 5000 | 36 | |
| Tl* - the contact called regarding a 2003 saturn ion. the contact stated that the engine would not turn over in cold temperatures. this happened intermittently, 36 times. the contact did not lose power . the vehicle will eventually start. the contact took the vehicle to the dealer for diagnosis. the dealer diagnosed the failure, but she would have to pay for the repair. the contact stated that the windshield washers did not work. the weatherwas not a factor.*ak | |||
| VISIBILITY - WINDSHIELD WIPER/WASHER - LINKAGES | |||
| 06/27/2007 | 43000 | 1 | 04/01/2003 |
| Tl*the contact owns a 2003 saturn ion. while driving 55 mph during rainy conditions, the windshield wipers traveled beyond the normal radius. the contact noticed that the plastic linkage on the wiper motor had failed. the dealer has not inspected the vehicle. there is a defect investigation open (nhtsa action # pe07011) for the windshield wiper linkages. the current and failure mileages were 43,000. | |||