Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SEAT BELTS - FRONT - RETRACTOR | |||
| 06/01/2001 | |||
| Consumer was at a stop sign and was rearended by another vehicle. driver's seatbelt did not engage, consumer suffered back and wrist injuries. damage to vehicle was $ 2000.00. *ak | |||
| SEAT BELTS - REAR - BUCKLE ASSEMBLY | |||
| 06/07/2006 | 60047 | 1 | 04/22/2002 |
| I own a 1999 sl1 saturn. on wednesday 06/07/06, when i was taking my 23 month old daughter out of her car seat, i noticed that the car seat was loose. upon further inspection, i found the buckle that holds the seat belt (the one that comes up from underneath the seat) had come un-stitched. when i pulled on the buckle it came out in my hand. i emailed saturn thursday morning and they told me to contact my local saturn dealership. i went to my local dealership, saturn of burlington, on friday and showed them the part and talked with the service manager. she told me that they had never seen this before. she also told me that with the age of the car, being 7 years old, the best she could do for me was 10% off the part. it didn't a matter to her that we had only been using that seat belt for the last 4 months, since the birth of our son. the part costs approximately $49.00. it is not the cost that bothers me, it is the not my problem attitude that bothers me. i was even going to put the buckle in myself. the dealership suggested i call the saturn customer service. i left the dealership upset that they didn't see the enormity of the situation. i later called saturn customer service and talked with melissa. after explaining the email that i sent thursday, the conversation at saturn of burlington, and my disappointment in the seat belt failure, she offered me a one time $50.00 inconvenience gift certificate that i could use at any saturn dealership. how can saturn take seat belt failure so lightly? we are expected to buckle up every time we get in the car, but what is the point if the manufacturer of the given vehicle doesn't need to hold up their end of the bargain. maybe we only need to buckle up in a vehicle that is less than 7 years of age since faulty seatbelts could be a given. if we had been in an accident before i found the buckle was un stitched, what would have happened to my 23 month old daughter, & my 4 month old son seated right beside her? *jb | |||