Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| TIRES | |||
| 09/17/2003 | 1 | ||
| I recently took my 1997 saturn in to discount tire for my tire rotation that they provide when you purchase tires from them. i took my vehicle in because of the wear on the outer edges of the front tires. the front tires are worn but not down to the wear indicators and the rear tires are in much better condition and have much more tread. i was told by their representative that they would not rotate my tires because the best tires were already in the rear, and that it is much safer to have bad tires in the front than in the rear. when i questioned him as to why, i was shown a brochure explaining the difference in loss of vehicle control between having a problem in the front vs. the rear. i was also told that having the best tires up front was old school mentality. not only have i experienced blow out conditions in both the front and rear of different vehicle that i have owned through out the years, i have approximately 15+ years as and ase certified master technician and currently write automotive technical service manuals, and never have i heard this. still having many contacts within the industry, i can not find anyone who agrees with discount tire on this one. i am not looking to file a formal complaint, but looking to a reliable source for some clarity on this issue. to me, it seems as if they could be creating more of a safety issue than solving one. however, if presented with creditable information on testing (other than marketing brochures), i could be convinced otherwise. i seemed to me that this was being used to sell me tires more than anything, because the sale pitch started immediately after showing me the color brochure. i look forward to your feed back or additional information on this concern. feel free to contact if necessary.*jb regards, gary h knapp. *jb | |||
| 10/14/2002 | 09/01/2002 | ||
| Going about 30 miles an hour the rear tire separated from the car causing a crash. the car was declared totalled by the insurance company. dt | |||
| 07/22/2000 | 1 | ||
| While driving, tire blewout and caused damage to rear of vehicle, firestone affinity, 15 inch tire, claim 18-0556-875. *slc | |||
| 01/31/2001 | 1 | 11/01/1999 | |
| While driving home car started to pull to right side ,and steering wheel started to shake when stepping on brakes. consumer took car to sears to check tires sizep18565r15, dot# not available. tires were rotated. car was taken to dealer to find problem in tires. dealer rotated tires again. vehicle started doing the same thing. dealer stated left front tire had a defect. consumer contacted sears, and sears rotated tires again, and couldnot find anything wrong. would not replace tire. *ak they replaced the tire the next day. *yh | |||
| 12/11/2000 | 4 | 07/01/1997 | |
| Tires were sold as replacements for firestone afnty trgt1 tublps 18565r15 tires. the tires were sold by rust tires, llc d/b/a austin bluffs big o, 4496 austin bluffs parkway, colorado springs, co 80918, telephone #: 719-599-4555. i requested similar quality in an all-weather radial tire to the tires being replaced. the products sold do not perform safely in any amount of snow at any speed. at appropriately slow rates of speed, the tires tend to lose traction whenever the clutch is put in and when braking. the car begins to slide at those times and when starting from a complete stop. tires do not seem to gain any traction until car is in third gear. i have never had this type of problem with any other all-weather tires i've had over the years. these tires had approximately 5,500 miles on them when the problem first occurred with snow on the ground. while it was very icy on12/11/00, i had never experienced that degree of sliding in over 30 years of driving in winter conditions. with a child in the car, i had numerous minor slides and three very close calls where there was nearly property damage and/or injury. during a subsequent snow at christmas time, i again experienced unusual sliding. the most recent occurrences have been during and following a snow storm on 1/16/01. your database only lists 2 types of nankang tires and i cannot determine whether the ones on my car are either one. i suspect not.*ak (tiresize: 1956015)( dot number: tire size: 1956015 ) | |||
| 03/01/2000 | |||
| No summary | |||
| 1 | |||
| Firestone tire blew out. yh | |||
| TIRES - TREAD/BELT | |||
| 11/27/1997 | 1 | 08/18/1996 | |
| Pe00020; original tire equipment on a 1997 saturn sl2, tire size p18565r15, and dot number not available. tires only had under 27 thousand miles on them. when driving on highway at 65 mph driver's side rear tire tread separated, tread pealed off, and came into contact with fuel pump wiring harness which caused loss of all power. engine came to a complete stop due to the fuel not capable of reaching engine. consumer contacted the dealer, dealer replaced the tires *ak *slc | |||