Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| UNKNOWN OR OTHER | |||
| 11/17/2011 | 17500 | ||
| The plastic composite material that makes up the clear roof panel on smart fortwo passion models has been known to craze or haze over with fine marks, that catch and reflect the sun. this makes the roof's material appear to wear down due to the sun's uv light. owners that park their cars in garages have fewer symptoms, and adversely, those who always keep their car outside and exposed to sun see exasperated issues. there have been reports of the material warping due to wear and experiencing leaks around the edges. as the panel is not a sun roof, but instead the vehicle's roof itself, the problem is not cheap to repair. the material has been known to craze since the smart fortwo was updated in 2008, and as of 2012 the problem still exists. | |||
| 02/05/2011 | 28350 | ||
| After stopping at a stop sign, i begin to turn right onto another street and the car's transmission slipped out of gear and into neutral. i tried to put the car back into drive, but the car would not go into gear. i started and stopped the car several times and the car still would not go into either reverse or drive. i was pushed into a parking lot. i have had previous problems with the car's transmission before. there have been multiple occasions when i started the car and could not get the car to go into reverse. after i turned the car off and on several times, the car would finally shift into reverse. | |||
| 12/29/2010 | 12610 | ||
| Failed component - air conditioner (fan works but no cold air). operation has been erratic. in the summer, this was a nuisance. in the winter, it is as serious as brake loss! i have now had three occurances of ninety percent loss of visibility as a result of complete fogging of all windows. this is the result of the right ambient temp., humidity and interior temp. incidents occurred after driving approximately 10 to 15 miles and were virtually instantaneous (less than 30 seconds). an ac/heat blend is needed to dehumidify windows. the local dealer had this car for one week (oct 15 to oct 23, 2010 while it was still a nuisance problem). did not repair because problem could not be duplicated. first complete loss of visibility on this car occurred on nov. 5th. when i was informed by my dealer that there were no service bulletins, a letter was sent to smart customer service (address provided by local dealer) in bloomfield hills, mi. on nov. 17, 2010 and received by them on nov. 19th. no response to date. repeat phone calls resulted in no solution. my final attempt was stopping at the dealer on jan 17th to determine if a service bulletin was issued for this problem. according to my service advisor, no bulletins had been issued and i am not alone with this complaint. my three incidents happened on city streets allowing me to safely move my vehicle to the shoulder and play with the controls until the ac kicked in. my greatest concern is having this occur while driving at a higher rate of speed or having a guard rail prevent a safe stop! (this did happen with their loaner on walden creek rd which, fortunately, is a very little traveled mountain road. i was forced to stop on the road & play with controls until ac kicked in. that vehicle had less than 100 miles on the odometer. date of occurrence for this new loaner was saturday, oct. 23rd, incident was reported to dealer.) | |||