Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ELECTRICAL SYSTEM | |||
| 03/10/2013 | 100000 | ||
| On march 10, 2013, as i was putting my children in the car, my vehicle's right front passenger puddle light overheated and started to smoke while my vehicle was parked (not turned on) and in my garage. the lights come on automatically when the door opens. a strong electrical odor ensued. the irvington, ny fire dept was dispatched to inspect the issue and disable the car. they deemed the car unsafe and said it should be towed to the dealer. i contacted subaru customer service who authorized a tow, because westchester subaru service dept refused. the car has been at the dealer since monday and the dealer, as well as customer service, refuse to provide me with updates (unless i call) and refuse to provide me a loaner car. all this despite the fact that this is a subaru recall. in fact, the recall letter states the problem should take only about one hour to fix. the dealer also does not appear to have the necessary parts in stock. needless to say,we received the recall letter from subaru (nhtsa recall no. 12v-602) the day before the incident (march 9, 2013). since this is a subaru recall, and in fact the situation could have become dangerous and deadly if i did not all the fire dept, the company and dealership have been more than un-helpful. i believe the situation warrants attention from the nhtsa. | |||
| 08/27/2010 | 69052 | ||
| Tl* the contact owns a 2006 subaru b9 tribeca. the contact stated that the door open warning lamp illuminated erroneously. the contact mentioned that the failure caused the battery to malfunction. the vehicle was taken to the dealer where the technician diagnosed that the battery was defective and needed to be replaced. the battery was replaced but to no avail. the manufacturer was made aware of the failure but did not offer any assistance since the vehicle was not included in any recalls. the vehicle was not repaired. the vin was not available. the failure mileage was 69,052 and the current mileage was 87,300. | |||
| 08/27/2010 | 69052 | ||
| Tl - the contact owns a 2006 subaru b9 tribeca. the contact stated that the door open warning lamp illuminated erroneously. the contact mentioned that the failure caused the battery to malfunction. the vehicle was taken to the dealer where the technician diagnosed that the battery was defective and needed to be replaced. the battery was replaced but to no avail. the manufacturer was made aware of the failure but did not offer any assistance since the vehicle was not included in any recalls. the vehicle was not repaired. the vin was not available. the failure mileage was 69,052 and the current mileage was 87,300. kmj | |||
| 08/27/2010 | 69052 | ||
| Tl - the contact owns a 2006 subaru b9 tribeca. the contact stated that the door warning lamp illuminated indicating that the doors would open although all of the doors were close. the contact mentioned that the failure caused the battery to malfunctioned. the vehicle was taken to the dealer. the technician diagnosed that the battery was defective and needed to be replaced. the remedy failed to repaired the problem. the manufacturer was made aware of the failure but did not offer any assistance since the vehicle was not included in any recalls. the vehicle was not repaired. the vin was not available. the failure mileage was 69,052 and the current mileage was 87,300. pm | |||
| ELECTRICAL SYSTEM - WIRING | |||
| 04/03/2008 | 36120 | 1 | 09/01/2006 |
| Electrical fire. *tr | |||
| 07/04/2006 | 208 | 1 | 06/20/2006 |
| Dt*: the contact stated, upon returning to the vehicle 30 mins after parking, the windows were blackened and a fire was burning in the console between the front seats. the fire department determined the fire was caused by a short circuit in the wiring below the cup holder in the console between the front seats. the service dealer and manufacturer were contacted. | |||
| ELECTRICAL SYSTEM - WIRING - FRONT UNDERHOOD | |||
| 06/11/2007 | 4000 | 1 | 09/01/2006 |
| Tl*the contact owns a 2006 subaru b9 tribeca. two weeks ago, the vehicle's navigation system began to blink while driving. the contact pulled over and the vehicle caught fire under the hood. the manufacturer stated that her insurance agency should pay for the damages. the dealer refused to send someone out to inspect the vehicle because it is not in their protocol. the fire department arrived and a fire report was filed. the current and failure mileages were 4,000. | |||