Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VEHICLE SPEED CONTROL | |||
| 02/04/2013 | 22000 | ||
| Tl* the contact owns a 2010 subaru forester. the contact stated that after starting the vehicle, it erroneously accelerated while still in park. the vehicle then crashed into a building. upon impact, the air bags did not deploy. the vehicle was destroyed. the vehicle was not diagnosed. the manufacturer was not contacted. the failure mileage was approximately 22,000. | |||
| 02/04/2013 | 22000 | ||
| Tl- the contact owns a 2010 subaru forester. the contact stated that after starting the vehicle, it erroneously accelerated while still in park. the vehicle then crashed into a building. upon impact, the air bags did not deploy. the vehicle was destroyed. the vehicle was not diagnosed. the manufacturer was not contacted. the failure mileage was approximately 22,000. mah | |||
| 02/04/2013 | 22000 | ||
| Tl- the contact owns a 2010 subaru forester. the contact stated that after starting the vehicle, it erroneously accelerated while the vehicle was still in park. the vehicle then crashed into a building. upon impact, the air bags did not deploy. the vehicle was destroyed. the vehicle was not diagnosed. the manufacturer was not contacted. the failure mileage was approximately 22,000. mh | |||
| 07/02/2011 | 23400 | ||
| The vehicle is a 2010 subaru forester. when the car was put in reverse to back into a parking space and the gas pedal was pressed the car accelerated as if the gas pedal had been floored. the brakes were slammed on and no damage was done. this is the second time this has happened with this vehicle. the floor mat was in the normal position and was not involved. i was driving the car. this same thing happened with my wife driving the car on 12/10/2010. see id# 10370392 | |||
| 02/28/2011 | 8000 | ||
| Tl* the contact owns a 2010 subaru forester. while the contact was driving approximately 60 mph with the cruise control activated, a rapid increase in speed occurred and vehicle failed to slow down. the emergency brake was engaged and the engine was turned off to stop the vehicle. the contact restarted the engine and resumed normal operation. the vehicle was taken to an authorized dealer where they were unable to duplicate the problem. the failure mileage was 8,000. | |||
| 02/28/2011 | 8000 | ||
| Tl-the contact owns a 2010 subaru forester. while the contact was driving approximately 60 mph with the cruise control activated, a rapid increase in speed occurred; and vehicle failed to slow down. the emergency brake was engaged and the engine was turned off to stop the vehicle. the contact restarted the engine and resumed normal operation. the vehicle was taken to an authorized dealer where they were unable to duplicate the problem. the failure mileage was 8,000. js | |||
| 01/03/2011 | 5800 | ||
| Tl* the contact owns a 2010 subaru forester. the contact shifted into reverse and the vehicle abnormally accelerated backward, crashing into a building. a police report was filed and a bystander was reported as injured. the vehicle was towed to an authorized dealer where they were unable to diagnose the failure. the vehicle was then taken to an independent repair shop where the body damage was repaired. approximately one month later the failure recurred, again upon shifting the vehicle into reverse. the vehicle continued to accelerate backward until heavy pressure was applied to the brake pedal and the ignition was turned off. the vehicle was not taken to have the failure diagnosed because the authorized dealer refused to examine the vehicle. the vehicle was not repaired. the contact also stated that there were no floor mats present in the vehicle during either failure. the failure mileage was 5,800 and the current mileage was 5,900. | |||
| 01/03/2011 | 5800 | ||
| Tl-the contact owns a 2010 subaru forester. the vehicle was shifted into reverse and then surged backwards until crashing into a building. a police report was filed and a bystander was injured. the vehicle was towed to an authorized dealer where they were unable to diagnose the failure. the vehicle was then taken to an independent repair shop where the body damages were repaired. approximately 1 month later the failure recurred, again upon shifting the vehicle into reverse. the vehicle continued to surge in reverse until heavy pressure was applied to the brake pedal and the ignition was turned off. the vehicle was not taken to have the failure diagnosed because the authorized dealer refused to examine it. the vehicle was not repaired. the contact also stated there were no floor mats in the vehicle during either failure. the failure mileage was 5,800 and the current mileage was 5,900. sm. | |||
| 11/06/2010 | 21797 | ||
| We experienced brake failure twice on a trip 11/4/10 - 11/6/10. the first incident occurred on 11/4 while using cruise control. to slow for a vehicle in front of us, i hit the brake pedal. the brakes were not responsive and the cruise control remained active. pumping the brake pedal in a few seconds deactivated the cruise control and the brakes returned. this occurred with a noticeable jerk. the second incident occurred 11/6 while on heading east on rt 30 coming down sidling hill. the cruise control was not in use. while attempting to brake to reduce speed going down the hill, the brakes completely failed. repeated attempts to use the brake pedal failed to provide any braking. i used the parking brake to slow us down; however, the parking brake did not seem very effective. it took a considerable distance to come to a stop. i proceeded down the hill in a lower gear and at some point the brakes returned to use. there does not appear to be any reason as to why they failed or how or why they returned. the car has over 20,000 miles on it and this was the first incident of brake failure; although the situation with the cruise not deactivating had occurred once before. the car was taken to the dealer on 11/7. the dealer checked both the cruise and the braking system and found no problems. the dealer reported consulting with subaru on the problem as well. on 11/12 at the suggestion of the dealer, i contacted subaru customer service (ref#1-1157948155). subaru's follow up was that the car was checked and found to be ok and we should drive it and see if it happens again. this was not acceptable and we opted for a replacement vehicle at considerable out of pocket expense. this vehicle should not be sold to someone else. it should be returned to subaru to determine what caused the failures described. | |||
| 03/15/2010 | 6000 | ||
| Tl-the contact owns a 2010 subaru forester. the contact stated that the vehicle suddenly accelerated when he would speed up and it was shifting gears. it would surge forward as well. sometimes when he attempted to slow down and the vehicle shifted, the vehicle would gain speed. the problem occurred at lower speeds. the vehicle was taken to an authorized dealership five times but the dealer could not identify a problem. the contact spoke with the manufacturer and was awaiting assistance at the time of the complaint. the current mileage was approximately 15,000. the failure mileage was approximately 6,000-bk | |||
| 02/02/2010 | 4500 | ||
| Tl* the contact owns a 2010 subaru forester. while the contact was driving at an unknown speed the vehicle suddenly accelerated on its own. the contact was unable to stop the vehicle causing the vehicle to travel through an intersection and two residential backyards before traveling over a thick patch of snow which stopped the vehicle. the vehicle has not been diagnosed by the dealership and there were no prior warnings. the current and failure mileages were 4500. | |||
| 01/15/2010 | 2700 | 1 | |
| I purchased a 2010 subrau forester in august 2009,,i bought the car in to the dealer city side subrau for the 3500 mile checkup, and to have e.c.m. adjusted under a recall. this was done on 1/14/2010 the next day i was experiencing problems with sudden acceleration car back to dealer on1/16/2010 the fact that i had no problems before adjusting the e.c.m.tells me that the sudden acceleration is computer based problem not floor mats or sticking gas pedals. *tr | |||